IBM Flex System p270 Compute Node Installation And Service Manual Download

Page: 305 / 510

See “Failing function codes” on page 437 for a description of each FFC value.

If the SRN does not appear in the table, see “Solving undetermined problems” on page 484.

After replacing a component, verify the replacement part and perform a log-repair action using the
AIX diagnostics.

101-711 through FFC-725 SRNs:

The AIX operating system might generate service request numbers (SRNs) from 101-711 to FFC-725.

Replace any parts in the order that the codes are listed.

101-711

Explanation:

The system hung while trying to configure an unknown resource.

Run the stand-alone diagnostics problem determination procedure.

If the problem remains, refer to Failing function codes to find the FFC that matches the last three digits of the
SRN.

Suspect the device adapter or device itself.

Response:

Failing Item:

FFC_711

101-712

Explanation:

The system hung while trying to configure an unknown resource.

Run the stand-alone diagnostics problem determination procedure.

If the problem remains, refer to Failing function codes to find the FFC that matches the last three digits of the
SRN.

Suspect the device adapter or device itself.

Response:

Failing Item:

FFC_712

101-713

Explanation:

The system hung while trying to configure an unknown resource.

Run the stand-alone diagnostics problem determination procedure.

If the problem remains, refer to Failing function codes to find the FFC that matches the last three digits of the
SRN.

Suspect the device adapter or device itself.

Response:

Failing Item:

FFC_713

101-711 • 101-713

Chapter 8. Troubleshooting

293

Summary of Contents for Flex System p270 Compute Node

Page 1: ...Power Systems IBM Flex System p270 Compute Node Installation and Service Guide IBM ...

Page 2: ......

Page 3: ...Power Systems IBM Flex System p270 Compute Node Installation and Service Guide IBM ...

Page 4: ... Notices manual G229 9054 and the IBM Environmental Notices and User Guide Z125 5823 This edition applies to IBM Power Systems servers that contain the POWER7 processor and to all associated models Copyright IBM Corporation 2013 2015 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...cover 33 Installing and closing the compute node cover 34 Removing a SAS hard disk drive 36 Installing a SAS hard disk drive 37 Removing a solid state drive carrier 38 Installing a solid state drive carrier 40 Removing a SATA solid state drive 42 Installing a SATA solid state drive 43 Removing a DIMM 44 Installing a DIMM 47 Supported DIMMs 48 Removing an I O expansion adapter 49 Installing an I O ...

Page 6: ...ing AIX concurrent diagnostics 444 Starting stand alone diagnostics 444 Starting stand alone diagnostics from a NIM server 445 Using the diagnostics program 446 Boot problem resolution 447 Troubleshooting by symptom 448 Intermittent problems 448 Connectivity problems 450 PCI expansion card PIOCARD problem isolation procedure 453 Hypervisor problems 454 Service processor problems 457 Software probl...

Page 7: ...uct The documentation contains the safety information in your national language with references to the U S English source Before using a U S English publication to install operate or service this product you must first become familiar with the related safety information documentation You should also refer to the safety information documentation any time you do not clearly understand any safety inf...

Page 8: ...e attached to this product to properly wired outlets v When possible use one hand only to connect or disconnect signal cables v Never turn on any equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration p...

Page 9: ...he customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock CAUTION v Do not install a unit in a rack where the internal rack ambient temperatures will exceed the manufacturer s recommended ambient temperature for all your rack mounted devices v Do not install a unit in a rack where the air flow is compromised Ensure that air flow is not blocked or reduced ...

Page 10: ...e weight of the loaded rack cabinet Refer to the documentation that comes with your rack cabinet for the weight of a loaded rack cabinet v Verify that all door openings are at least 760 x 230 mm 30 x 80 in v Ensure that all devices shelves drawers doors and cables are secure v Ensure that the four leveling pads are raised to their highest position v Ensure that there is no stabilizer bracket insta...

Page 11: ... This product might contain one or more of the following devices CD ROM drive DVD ROM drive DVD RAM drive or laser module which are Class 1 laser products Note the following information v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of the controls or adjustments or per...

Page 12: ...nformation for NEBS Network Equipment Building System GR 1089 CORE The following comments apply to the servers that have been designated as conforming to NEBS Network Equipment Building System GR 1089 CORE The equipment is suitable for installation in the following v Network telecommunications facilities v Locations where the NEC National Electrical Code applies The intrabuilding ports of this equ...

Page 13: ...s with a limited warranty For information about the terms of the warranty and getting service and assistance see the information center or the Warranty and Support Information document on the IBM Flex System Enterprise Chassis Documentation CD The compute node might have features that are not described in the documentation that comes with the compute node Occasionally the documentation might be up...

Page 14: ...you install the compute node in the IBM Flex System Enterprise Chassis write identifying information on a label and place the label on the bezel See the documentation for your IBM Flex System Enterprise Chassis for the location of the label placement Important Do not place the label where it blocks any ventilation holes on the compute node or the IBM Flex System Enterprise Chassis Table 1 Vital pr...

Page 15: ...des PDF files on the IBM Flex System Enterprise Chassis Documentation CD and in the information center The most recent version of all IBM Flex System Enterprise Chassis documentation is in the IBM Flex System Information Center PDF versions of the following documents are on the IBM Flex System Enterprise Chassis Documentation CD and in the information center v Problem Determination and Service Gui...

Page 16: ...ws 2000 or Red Hat Enterprise Linux v 100 MHz Microprocessor v 32 MB of RAM v Adobe Acrobat Reader 3 0 or later or xpdf viewer which comes with Linux operating systems Using the documentation browser Use the documentation browser to browse the contents of the CD to read brief descriptions of the documents and to view documents by using Adobe Acrobat Reader or xpdf viewer About this task The docume...

Page 17: ...lingual Safety Information Each statement is numbered for reference to the corresponding statement in your language in the Safety Information document The following notices and statements are used in this document v Note These notices provide important tips guidance or advice v Important These notices provide information or advice that might help you avoid inconvenient or problem situations v Atte...

Page 18: ...cards in I O expansion card slot P1 C19 of the IBM Flex System p270 Compute Node v 2 port 4X InfiniBand QDR network adapter form factor expansion card in the P1 C19 slot of the IBM Flex System p270 Compute Node v 2 port 10 Gb RoCE card form factor expansion card in the P1 C19 slot of the IBM Flex System p270 Compute Node v 3 Gb SAS ETE card in the I O expansion card slot P1 C20 of the IBM Flex Sys...

Page 19: ...ting system versions and all compute node optional devices What your compute node offers The design of the compute node takes advantage of advancements in chip technology memory management and data storage The compute node uses the following features and technologies v Service processor The service processor for the IBM Flex System p270 Compute Node provides support for the following functions Int...

Page 20: ...f supported dual inline memory modules DIMMs see http www ibm com systems info x86servers serverproven compat us http www ibm com systems info x86servers serverproven compat us v Light path diagnostics Light path diagnostics provides light emitting diodes LEDs to help diagnose problems An LED on the compute node control panel is lit if an unusual condition or a problem occurs If this happens you c...

Page 21: ...LED indicates the power status of the compute node in the following manner v Flashing rapidly The service processor is initializing the compute node v Flashing slowly The compute node has completed initialization and is waiting for a power on command v Lit continuously The compute node has power and is turned on Note The enhanced service processor can take as long as 3 minutes to initialize after ...

Page 22: ...ol button the power on LED continues to flash slowly for about 15 seconds and then is lit solidly when the power on process is complete Wait until the power on LED on the compute node flashes slowly before you press the compute node power control button If the power on LED is flashing rapidly the service processor is initializing the compute node The power control button does not respond during in...

Page 23: ...ontrol LED is flashing slowly before you press the power control button to turn on the compute node again If the operating system stops functioning press and hold the power control button for more than 5 seconds to force the compute node to turn off v Use the management module to turn off the compute node The power control LED can remain on solidly for up to 1 minute after you initiate the power o...

Page 24: ...onnector P1 E1 2 DIMM connectors See Figure 3 on page 13 for individual connectors 3 I O expansion card top connector for chassis bays 1 and 2 P1 C18 4 I O expansion card bottom connector for chassis bays 3 and 4 P1 C19 5 Management card connector P1 C21 6 I O expansion card ETE connector P1 C20 7 Light path card 8 Microprocessor 1 socket P1 C22 9 Microprocessor 2 socket P1 C23 The following figur...

Page 25: ...System p270 Compute Node The following table identifies the light path diagnostic LEDs Table 3 IBM Flex System p270 Compute Node LEDs Callout Unit LEDs 1 3 V lithium battery LED 2 DRV2 LED HDD or SSD 3 DRV1 LED HDD or SSD 4 Drive board LED solid state drive interposer which is integrated in the cover 5 Management card LED 6 System board LED Figure 3 DIMM connectors for the IBM Flex System p270 Com...

Page 26: ...ilable to the compute node are supplied by the IBM Flex System Enterprise Chassis See the documentation that comes with the IBM Flex System Enterprise Chassis for information about the input output connectors The Ethernet controllers on the compute node communicate with the network through the Ethernet compatible I O modules on the IBM Flex System Enterprise Chassis 14 Power Systems IBM Flex Syste...

Page 27: ...Default boot list Use this utility to initiate a system boot in service mode through the default service mode boot list This mode attempts to boot from the first device of each type that is found in the list Note This is the preferred method of starting the stand alone AIX diagnostics from CD v Stored boot list Use this utility to initiate a system boot in service mode by using the customized serv...

Page 28: ...v The Integrated Virtualization Manager IVM see Updating the Integrated Virtualization Manager v In band operating system capabilities These include the update_flash command for the Linux operating system and the AIX operating system or the ldfware command for the Virtual I O Server v The firmware update function of AIX diagnostics v The firmware update function of the stand alone diagnostics boot...

Page 29: ...mand to obtain root access run oem_setup_env 4 Unpack the rpm file For example if you are installing the FW773 service pack 01AF773_051_033 rpm Uvh ignoreos 01AF773_051_033 rpm The output from the command should be similar to Preparing 100 1 01AF773_051_033 100 The resulting img file is now in the tmp fwupdate subdirectory 5 Install the firmware update with one of the following methods v Install t...

Page 30: ...plays the current system firmware levels for the temporary TEMP and permanent PERM images This function also displays which image the compute node used to start Procedure 1 Start the diagnostics program 2 From the Function Selection menu select Task Selection and press Enter 3 From the Tasks Selection List menu select Update and Manage System Flash and press Enter The top of the Update and Manage ...

Page 31: ...IPL Initial Program Load Enables and sets up the remote startup capability of the compute node or partition v Change SCSI Settings Changes the addresses of the self configuring SCSI device SCSD controllers that are attached to the compute node v Select Console Selects the console on which the SMS menus are displayed v Select Boot Options Sets various options regarding the installation devices and ...

Page 32: ...system This option available on the Advanced System Management Interface ASMI reduces the number of processor cores by one The field core override option indicates the number of functional cores that are active in the compute node The field core override option provides the capability to increase or decrease the number of active processor cores in the compute node The compute node firmware sets th...

Page 33: ...and in the Integrated Virtualization Manager IVM The MAC addresses of the logical ports are generated by VIOS To view the MAC addresses of the Ethernet ports by using HMC click HMC Management Change Network Settings LAN Adapters To view the MAC addresses of the Ethernet ports by using IVM click View Modify TCP IP Settings Properties Connected Partitions Table 4 shows the relative addressing scheme...

Page 34: ...th the SAS controller For more information see http publib boulder ibm com infocenter systems scope hw index jsp topic p7ebj sasusingthesasdiskarraymanager htm Important Depending on your RAID configuration you might have to create the array before you install the operating system in the compute node Before you can create a RAID array you must reformat the drives so that the sector size of the dri...

Page 35: ... Locating the installation instructions You can order the IBM Flex System p270 Compute Node with Virtual I O Server VIOS AIX operating system or IBM i operating system already installed If you did not order your compute node with these operating systems installed you can install them as a local operating system After installing VIOS you can install the AIX Linux or IBM i operating system as a clie...

Page 36: ... Systems Information Center The online Linux installation instructions are available in the Linux on BladeCenter JS22 topic in the IBM Systems Information Center Notes 1 Some optional devices have device drivers that you must install See the documentation that comes with the devices for information about installing any required device drivers If your operating system does not have the required dev...

Page 37: ...s With the tools installed problem determination and correction are greatly enhanced and the likelihood of an extended system outage is reduced For example the update_flash command for installing system firmware updates can be performed only if the hardware diagnostic aids and productivity tools are installed Other tools modify various serviceability policies manipulate system LEDs update the boot...

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Page 39: ... the ASMI by using a web browser complete the following steps 1 Assign an IP address to the service processor of the compute node Perform the following steps a Access the Chassis Management Module CMM web interface For instructions see Ethernet connection http pic dhe ibm com infocenter flexsys information topic com ibm acc cmm doc remote_console_ethernet_connect_cmm html b From the menu bar click...

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Page 41: ...ocumentation v Observe good housekeeping in the area where you are working Place removed covers and other parts in a safe place v Back up all important data before you make changes to disk drives v Before you remove a hot swap compute node from the IBM Flex System Enterprise Chassis you must shut down the operating system and turn off the compute node You do not have to shut down the IBM Flex Syst...

Page 42: ...To reduce the possibility of damage from electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v Handle the device carefully holding it by its edges or its frame v Do not touch solder joints pins or exposed circuitry v Do not leave the device where others can handle and damage it v While the device is still in i...

Page 43: ...ere it was removed might have unintended consequences Some configuration information and update options are established according to bay numbers If you reinstall the compute node into a different bay you might have to reconfigure the compute node To remove the compute node complete the following steps Procedure 1 Read the Safety topic and the Installation guidelines on page 29 2 If the compute nod...

Page 44: ... Module CMM go to http pic dhe ibm com infocenter flexsys information topic com ibm acc 8731 doc unmanaging_chassis html To perform a virtual reseat by using the IBM Flex System Manager FSM go to http pic dhe ibm com infocenter flexsys information topic com ibm acc 8731 doc unmanaging_chassis html 2 Is the problem resolved Yes This ends the procedure No Continue with the next step 3 Remove and rep...

Page 45: ...node cover About this task To remove the compute node cover complete the following steps Procedure 1 Read the Safety topic and the Installation guidelines on page 29 2 Shut down the operating system on all partitions of the compute node turn off the compute node and remove the compute node from the IBM Flex System Enterprise Chassis See Removing the compute node from an IBM Flex System Enterprise ...

Page 46: ... lay it on a flat static protective surface with the cover side down Statement 12 CAUTION The following label indicates a hot surface nearby Statement 21 CAUTION Hazardous energy is present when the compute node is connected to the power source Always replace the compute node cover before you install the compute node Installing and closing the compute node cover Install and close the cover of the ...

Page 47: ...er the cover so that the pins on the sides of the cover slide down into the slots as shown in the preceding figure at the front and rear of the compute node Before you close the cover verify that all components are installed and seated correctly and that you have not left loose tools or parts inside the compute node 3 Slide the cover forward to the closed position until the releases click into pla...

Page 48: ...isk drive complete the following steps Procedure 1 Back up the data from the drive to another storage device 2 Read the Safety topic and the Installation guidelines on page 29 3 Shut down the operating system on all partitions of the compute node turn off the compute node and remove the compute node from the IBM Flex System Enterprise Chassis See Removing the compute node from an IBM Flex System E...

Page 49: ...r c Lift the drive out of the drive tray 7 If you are instructed to return the hard disk drive follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a SAS hard disk drive If your serial attached SCSI SAS hard disk drive needs replacing install another SAS hard drive in the compute node About this task Figure 9 shows how to install the ha...

Page 50: ...te node as indicated in Figure 9 on page 37 When the drive moves past the lever at the front of the tray it snaps in place Attention Do not press on the top of the drive Pressing the top might damage the drive 7 Install and close the compute node cover See Installing and closing the compute node cover on page 34 Statement 21 CAUTION Hazardous energy is present when the compute node is connected to...

Page 51: ...e on a flat static protective surface with the cover side up 5 Open and remove the compute node cover See Removing the compute node cover on page 33 6 Remove the drive which is on the inside of the cover Note You can use the system board LEDs and the service label located on the inside of the cover to identify the solid state drive that must be replaced See System board LEDs on page 13 a Pull and ...

Page 52: ... the SSD carrier in the slot to act as a thermal baffle and to avoid machine damage See Installing a solid state drive carrier Installing a solid state drive carrier If your solid state drive SSD carrier needs to be replaced you can install another carrier in the compute node About this task Figure 11 shows how to install the disk drive To install an SSD carrier complete the following steps Proced...

Page 53: ...emove the SSD carrier case that you want to replace from the drive tray See Removing a solid state drive carrier on page 38 8 Install SSDs into the new carrier case See Installing a SATA solid state drive on page 43 9 Place the carrier case into the drive tray and push it toward the rear of the compute node as indicated in Figure 11 on page 40 When the SSD carrier moves past the lever at the front...

Page 54: ...rom the IBM Flex System Enterprise Chassis See Removing the compute node from an IBM Flex System Enterprise Chassis on page 31 4 Carefully lay the compute node on a flat static protective surface with the cover side up 5 Open and remove the compute node cover See Removing the compute node cover on page 33 6 Remove the SSD carrier from the drive tray See Removing a solid state drive carrier on page...

Page 55: ...he Installation guidelines on page 29 2 Shut down the operating system on all partitions of the compute node turn off the compute node and remove the compute node from the IBM Flex System Enterprise Chassis See Removing the compute node from an IBM Flex System Enterprise Chassis on page 31 3 Carefully lay the compute node on a flat static protective surface with the cover side up 4 Open and remove...

Page 56: ...nd low profile LP dual inline memory modules DIMMs are tier 1 CRUs You can remove them yourself If IBM removes a tier 1 CRU at your request you will be charged for the removal About this task To remove a DIMM complete the following steps Procedure 1 Read the Safety topic and the Installation guidelines on page 29 2 Shut down the operating system on all partitions of the compute node turn off the c...

Page 57: ... buttons A on the side of the compute node chassis This action opens the retaining clips on each end of the DIMM connector that is closest to the side of the chassis Remove the DIMM B If you are removing other DIMMs continue with the next step Otherwise continue with step 9 on page 46 Figure 14 DIMM connectors for the IBM Flex System p270 Compute Node Figure 15 Removing the DIMM closest to the sid...

Page 58: ...ow all packaging instructions and use any packaging materials for shipping that are supplied to you 11 Install and close the compute node cover See Installing and closing the compute node cover on page 34 Statement 21 CAUTION Hazardous energy is present when the compute node is connected to the power source Always replace the compute node cover before installing the compute node 12 Install the com...

Page 59: ...emove the compute node cover See Removing the compute node cover on page 33 6 Locate the DIMM connectors on the system board Determine the connector into which you will install the DIMM See Supported DIMMs on page 48 7 Touch the static protective package that contains the part to any unpainted metal surface on the IBM Flex System Enterprise Chassis or any unpainted metal surface on any other groun...

Page 60: ...ex System p270 Compute Node contains connectors for 16 low profile LP or very low profile VLP memory DIMMs The maximum size for a single DIMM is 8 GB for a VLP DIMM and 32 GB for an LP DIMM The maximum memory capacity for an IBM Flex System p270 Compute Node is 512 GB Memory module rules v Install DIMM fillers in unused DIMM slots for proper cooling v Install DIMMs in pairs 1 and 4 5 and 8 9 and 1...

Page 61: ...ibm com systems info x86servers serverproven compat us Removing an I O expansion adapter If your I O expansion adapter must be replaced you can remove it from its connector in a compute node About this task To remove an I O expansion adapter complete the following steps Procedure 1 Read the Safety topic and the Installation guidelines on page 29 2 Shut down the operating system on all partitions o...

Page 62: ... first remove the I O expansion adapter 2 if it is present The I O expansion adapter 2 is at location Un P1 C19 on an IBM Flex System p270 Compute Node Pull the slot s two blue release tabs open as indicated in Figure 19 Then lift the adapter up and away from its connector and out of the compute node 7 Lift the I O expansion ETE adapter up and away from its connector and out of the compute node as...

Page 63: ...Then lift the I O expansion adapter up and away from its connector and out of the compute node Figure 20 Removing an I O expansion ETE adapter from its connector Figure 21 Removing an I O expansion adapter from its connector Chapter 6 Installing and removing components 51 ...

Page 64: ...Procedure 1 Read the Safety topic and the Installation guidelines on page 29 2 Shut down the operating system on all partitions of the compute node turn off the compute node and remove the compute node from the IBM Flex System Enterprise Chassis See Removing the compute node from an IBM Flex System Enterprise Chassis on page 31 3 Open and remove the compute node cover See Removing the compute node...

Page 65: ...ystem p270 Compute Node Pull the slot s two blue release tabs open as indicated in Figure 22 Then lift the adapter up and away from its connector and out of the compute node 8 Lower the I O expansion ETE adapter over the three posts on the system board as shown in Figure 23 on page 54 Press down gently until the adapter is firmly seated Then continue with step 9 on page 54 Figure 22 Removing I O e...

Page 66: ... adapter to the system board aligning the connectors on the adapter with its connector on the system board Press down gently until the adapter is firmly seated d Lock the adapter in place by moving the slot s two blue release tabs into the closed position Figure 23 Installing an I O expansion ETE adapter on its connector 54 Power Systems IBM Flex System p270 Compute Node Installation and Service G...

Page 67: ... See Installing the compute node in an IBM Flex System Enterprise Chassis on page 92 12 If you replaced the part because of a service action verify the repair by checking that the amber enclosure fault LED is off For more information see Compute node control panel button and LEDs on page 9 13 Use the documentation that comes with the I O expansion adapter for the procedures to install device drive...

Page 68: ...urface with the cover side up 4 Open and remove the compute node cover See Removing the compute node cover on page 33 5 Locate the battery on the system board See System board connectors on page 12 for the location of the battery connector Note You can use the system board LEDs and the service label located on the inside of the cover to identify the battery that must be replaced See System board L...

Page 69: ... 3 Reconfigure any other compute node settings v To avoid possible danger read and follow the following safety notice Statement 2 CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The...

Page 70: ...led For additional information see your operating system documentation 7 Ensure that the system time is correct in each of the logical partitions For additional information see the documentation for your operating system 8 If you replaced the part because of a service action verify the repair by checking that the amber enclosure fault LED is off For more information see Compute node control panel ...

Page 71: ...r ibm com infocenter flexsys information topic com ibm acc psm hosts doc dpsm_managing_hosts_launch_asm html v To access the ASMI through the Hardware management HMC complete the following steps a Select the server that you are working with b Click Tasks Operations Launch Advanced System Management ASM v If you do not have a management console access ASMI by using a web interface For more informat...

Page 72: ... return the management card follow all packaging instructions and use any packaging materials for shipping that are supplied to you 12 Replace the management card See Installing the management card Installing the management card You can install this tier 2 CRU or you can request IBM to install it at no additional charge under the type of warranty service that is designated for the compute node Use...

Page 73: ... on any other grounded rack component and then remove the management card from its package 4 Insert the management card as shown by 1 in Figure 28 and verify that the card is securely on the connector and pushed down all the way to the main board 5 Were you sent to this procedure from the Replacing the system board and chassis assembly on page 83 procedure Yes Return to the Return to the Replacing...

Page 74: ...center flexsys information topic com ibm acc psm hosts doc dpsm_managing_hosts_launch_asm html v To access the ASMI through the Hardware management HMC complete the following steps a Select the server that you are working with b Click Tasks Operations Launch Advanced System Management ASM v If you do not have a management console access ASMI by using a web interface For more information see Chapte...

Page 75: ...de is ordered through one of the following methods v By using Advanced System Management Interface ASMI a Access the ASMI If you are already connected to the ASMI go to step 2c 1 To access the ASMI through the IBM Flex System Manager FSM see http publib boulder ibm com infocenter flexsys information topic com ibm acc psm hosts doc dpsm_managing_hosts_launch_asm html 2 To access the ASMI through th...

Page 76: ...ct Advanced Functions from the Select On Demand Type list e In the table select PowerVM as the Type f Click View Code Information The following is an example of the PowerVM output Note When you request the activation code you must supply the information that is emphasized in the following example CoD VET Information System type 7895 System serial number 12 34567 Anchor card CCIN 52EF Anchor card s...

Page 77: ... activation code on the website 4 Go to the Capacity on Demand Activation code web page to retrieve your code a Enter the system type which is the value of the sys_type field from the IVM or the System type field from the ASMI HMC or FSM b Enter the serial number which is the value of the sys_serial_num from the IVM or the System serial number field from the ASMI HMC or FSM If the code has not yet...

Page 78: ...require you to restart the compute node to activate the PowerVM virtualization functions Note If you intend to restart the compute node after you complete this procedure wait at least 5 minutes before you restart the compute node or before you power off and power on the compute node This is to ensure that the activation code is stored in the vital product data on the management card Removing the l...

Page 79: ...rom the system board For best maneuverability orient yourself in front of the compute node Use your index finger to reach under the cable connection and pull it up as shown in Figure 29 on page 66 Note You can use the system board LEDs and the service label located on the inside of the cover to identify the light path diagnostics panel that must be replaced See System board LEDs on page 13 7 If yo...

Page 80: ...the compute node cover See Removing the compute node cover on page 33 5 Locate the connector on the currently installed system board into which the light path panel will be installed See 7 in Figure 2 on page 12 for the location of the light path panel on the system board 6 For best maneuverability and visibility orient yourself on the right side of the compute node 7 Using your right hand connect...

Page 81: ...or and heat sink Learn how to remove the microprocessors from a compute node to replace a failing part or as part of another service procedure About this task To remove a microprocessor and heat sink complete the following steps Procedure 1 Read the Safety topic and the Installation guidelines on page 29 2 Shut down the operating system on all partitions of the compute node turn off the compute no...

Page 82: ... sink by lifting it upward as shown in Figure 33 on page 71 Set the heat sink aside on an electrostatic discharge ESD surface with the microprocessor side facing upward Note If you plan to remove dust or debris from the heat sink this operation must be performed in another room that is greater than 7 62 m 25 ft away from the work area Figure 31 Opening the microprocessor packaging 70 Power Systems...

Page 83: ...Figure 32 Loosening the heat sink actuation screw Figure 33 Removing the heat sink Chapter 6 Installing and removing components 71 ...

Page 84: ...a Using the removal tool align the beveled corner A of the tool over the beveled corner of the module as shown in Figure 35 on page 73 b Lower the tool over the microprocessor by ensuring that the two guide pins B are inserted into the alignment holes on each side of the tool Figure 34 Dusting the processor area 72 Power Systems IBM Flex System p270 Compute Node Installation and Service Guide ...

Page 85: ...ool to lock the microprocessor into the tool as shown in Figure 36 on page 74 Note The tool drops slightly when you push down so that the jaws can grab the bottom of the microprocessor Figure 35 Preparing the microprocessor for removal Chapter 6 Installing and removing components 73 ...

Page 86: ... Figure 37 Note Setting the tool and microprocessor at an angle on the top cover of the microprocessor packaging mekes it easier to pick up and place in the packaging after you replace the microprocessor Figure 36 Locking the microprocessor into the tool Figure 37 Placing the tool at an angle on the top cover of the packaging 74 Power Systems IBM Flex System p270 Compute Node Installation and Serv...

Page 87: ...roprocessor and heat sink complete the following steps Procedure 1 Read the Safety topic and the Installation guidelines on page 29 2 Shut down the operating system on all partitions of the compute node turn off the compute node and remove the compute node from the IBM Flex System Enterprise Chassis See Removing the compute node from an IBM Flex System Enterprise Chassis on page 31 3 Carefully lay...

Page 88: ...ol over the microprocessor by ensuring that the two guide pins B are inserted into the alignment holes on each side of the tool as shown in Figure 39 Then push down on the tool to lock the microprocessor into the tool as shown in Figure 40 on page 77 Figure 39 Preparing for microprocessor installation 76 Power Systems IBM Flex System p270 Compute Node Installation and Service Guide ...

Page 89: ... that all four jaws A are firmly grabbing the microprocessor as shown in Figure 41 on page 78 Note If one of the jaws is not firmly grabbing the microprocessor press down on the corner of the microprocessor closest to the jaw until it locks into place Do not touch any part of the microprocessor other than the corners Figure 40 Locking the microprocessor into the tool Chapter 6 Installing and remov...

Page 90: ... socket If the tool and the microprocessor are not aligned with the guide pins lift the tool and the microprocessor and reposition them b After the tool and microprocessor holes and guide pins are properly aligned squeeze and hold the two tool tabs A together until a firm stop is reached Then lift the tool off the microprocessor as shown in Figure 42 on page 79 Figure 41 Preparing for microprocess...

Page 91: ... is adhered to the heat sink can be reused Replacing the TIM is optional and is only performed if the TIM is damaged Do not reuse the removed heat sink if the TIM is damaged Either discard the heat sink and the damaged TIM locally or return them to IBM based on the part order form part status Figure 42 Installing the microprocessor Figure 43 Inspecting the thermal interface material Chapter 6 Inst...

Page 92: ...e d Using the tweezers remove the TIM from the carrier strip and center it onto the microprocessor with the black side facing up Align the beveled edges of the TIM and the microprocessor A as shown in Figure 44 11 Install the heat sink a Lower the heat sink over the microprocessor ensuring that the two guide pins B are inserted into the alignment holes on each side of the tool as shown in Figure 4...

Page 93: ...l engaged Yes Continue turning the actuation screw clockwise until a firm stop is reached No Unscrew the actuation screw Hold the load arm onto the heat sink while tightening the screw until a firm stop is reached Note If during this step the heat sink moves noticeably it is likely that the load arm is not engaged If the heat sink moves noticeably unscrew the actuation screw and hold the load arm ...

Page 94: ...ed corner of the module A to the corner of the packaging with triangle B and place it in the packaging as shown in Figure 47 Close the packaging cover Figure 46 Securing the heat sink Figure 47 Placing the microprocessor into the packaging 82 Power Systems IBM Flex System p270 Compute Node Installation and Service Guide ...

Page 95: ...e For more information about the locations of the connectors and LEDs on the system board see System board layouts on page 11 To replace the system board and chassis assembly complete the following steps Procedure 1 Read the Safety topic and the Installation guidelines on page 29 2 Is the compute node managed by a management console Yes Continue with step 3 No Continue with step 5 on page 84 3 If ...

Page 96: ...chost map data on page 478 Then continue with the next step Note If the VIOS is not operational and vfchost map data is not available from a previous save operation the vfchost mapping must be manually re created see step 31 on page 90 before powering on partitions No Continue with the next step 5 Have the customer record the system name of the compute node as shown on the Advanced System Manageme...

Page 97: ...record the VIOS boot device If multiple devices are mapped to the VIOS record the current device Note Boot device information is stored in the service processor of the system board and it must be manually restored after the system board is replaced with a new system board Enter the following commands in the padmin shell of each VIOS partition v oem_setup_env v bootlist m normal o v These commands ...

Page 98: ...ollowing components that were removed from the old system board and chassis assembly v DIMMs See Installing a DIMM on page 47 v Management card See Installing the management card on page 60 v Microprocessor and heat sink See Installing a microprocessor and heat sink on page 75 v I O expansion adapter See Installing an I O expansion adapter on page 52 Note Install a DIMM filler in any location wher...

Page 99: ...of the bezel on the front of the compute node Important Completing the information about the repair identification tag ensures future entitlement for service 20 Place the repair identification tag on the bottom of the compute node chassis 21 Install the compute node into the IBM Flex System Enterprise Chassis Do not turn on the compute node until step 26 on page 89 or 27 on page 89 of this procedu...

Page 100: ...ver LAN check box by using the information that is recorded in step 7 on page 85 of this procedure Then click OK to save the setting 6 In the SOL Global Configuration window click close c To set the Serial over LAN setting of the compute node complete the following steps 1 From the Device Name list click the compute node name to access the property tabs for the compute node 2 Click the General tab...

Page 101: ...sys information topic com ibm acc 8731 doc com ibm director discovery helps doc fqm0_t_collecting_inventory html c After the compute node is displayed on the Manage Power Systems Resource page click Hosts The compute node should have a state of Error with a detailed state of Recovery This state indicates that the profile data of the node must be recovered from the FSM Recover the partition profile...

Page 102: ...p 8 on page 85 of this procedure Then repeat this step for any remaining VIOS partitions if applicable 31 Does the compute node have Fibre Channel adapters Yes Have the customer complete the steps in the Restore vfchost map data on page 479 topic Then continue with the next step No Continue with the next step 32 Have the customer reset the system date and time through the operating system that is ...

Page 103: ...card to install device drivers and to perform any configuration that the expansion card requires 5 For certain optional devices run the compute node SMS Utility program as described in Using the SMS utility on page 18 Installing and closing the compute node cover Install and close the cover of the compute node before you insert the compute node into the IBM Flex System Enterprise Chassis Do not at...

Page 104: ...the cover 4 Install the compute node into the IBM Flex System Enterprise Chassis See Installing the compute node in an IBM Flex System Enterprise Chassis Installing the compute node in an IBM Flex System Enterprise Chassis Install the compute node in an IBM Flex System Enterprise Chassis to use the compute node About this task Statement 21 CAUTION Hazardous energy is present when the compute node ...

Page 105: ...ou plan to install the compute node 7 Slide the compute node into the bay from which you removed it until the compute node stops 8 Push the release handle on the front of the compute node to close and lock it The discovery and initialization process can take up to 3 minutes to complete The discovery and initialization process is complete when the green LED stops flashing rapidly and begins to flas...

Page 106: ...ode than the one you removed you must configure the compute node You might also have to install the compute node operating system See Chapter 4 Installing the operating system on page 23 for detailed information about these tasks 94 Power Systems IBM Flex System p270 Compute Node Installation and Service Guide ...

Page 107: ... CRU at your request you will be charged for the installation v Tier 2 customer replaceable unit You may install a tier 2 CRU yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for your compute node v Field replaceable unit FRU FRUs must be installed only by trained service technicians For information about the terms of the warranty ...

Page 108: ...removal tool Note The microprocessor removal tool is included with the system board and chassis assembly FRU and microprocessor parts kit FRUs The microprocessor removal tool cannot be ordered independently Not applicable 1 IBM Flex System 2 port QDR InfiniBand adapter 90Y3461 2627 1 IBM Flex System 2 port 8 Gb Fibre Channel adapter 69Y1941 2E16 1 IBM Flex System 4 port 10 Gb Ethernet adapter 81Y3...

Page 109: ...DDR3 1066 MHz low profile LP DIMM 78P1915 7 Memory 32 GB DDR3 1066 MHz low profile LP DIMM 78P1539 7 DIMM filler 60H2962 8 Cover supports two disk drives 00FW327 8 Cover supports two solid state drives 00FW329 26BD 8 Cover no drives supported 00E9323 9 177 GB SATA solid state drive 74Y9115 26B4 10 Solid state drive carrier 74Y9407 11 300 GB SAS small form factor disk drive and screws 4 option 42D0...

Page 110: ...98 Power Systems IBM Flex System p270 Compute Node Installation and Service Guide ...

Page 111: ...y and getting service and assistance see the information center or the Warranty and Support Information document on the IBM Flex System Enterprise Chassis Documentation CD Solving problems Use the diagnostic tools that are available to help you solve some common problems that might occur while you are setting up the compute node About this task If you install the compute node in the IBM Flex Syste...

Page 112: ...system are available from IBM To obtain these utilities and information about them see http publib boulder ibm com infocenter powersys v3r1m5 topic p7ha5 obtain_service_tools htm v Diagnostic utilities for the AIX operating system An AIX operating system diagnostic CD also known as the stand alone Diagnostics CD is available from IBM You can start the CD from a CD drive or from NIM To download the...

Page 113: ...system degrades to the point that the service processor cannot reach standby state the ability to analyze the error does not exist If the error occurs during hypervisor activities the hypervisor initiates a system reboot In partitioned mode an error that occurs during partition activity is reported to the operating system in the partition Diagnostic tools Tools are available to help you diagnose a...

Page 114: ... diagnostics if AIX is functioning instead of the stand alone diagnostics Functions provided by disk based AIX diagnostics include Automatic error log analysis Analysis of errors reported by the platform such as microprocessor and memory errors Testing of resources such as I O adapters and devices Service aids such as firmware update format disk and Raid Manager v Diagnostic utilities for Linux op...

Page 115: ...ating system collect the dump from the var adm platform directory v For a Linux operating system collect the dump from the var log dump directory v For an IBM Flex System p270 Compute Node that is managed by the Integrated Virtualization Manager IVM collect the dump by using the Manage Dumps task in the IVM console v To collect a system dump by using the Hardware Management Console HMC complete th...

Page 116: ... enclosure and VPD locations Un Utttt mmm sssssss tttt system machine type mmm system model number sssssss system serial number DIMM 1 Un P1 C1 Yes DIMM 2 Un P1 C2 Yes DIMM 3 Un P1 C3 Yes DIMM 4 Un P1 C4 Yes DIMM 5 Un P1 C5 Yes DIMM 6 Un P1 C6 Yes DIMM 7 Un P1 C7 Yes DIMM 8 Un P1 C8 Yes DIMM 9 Un P1 C9 Yes DIMM 10 Un P1 C10 Yes DIMM 11 Un P1 C11 Yes DIMM 12 Un P1 C12 Yes DIMM 13 Un P1 C13 Yes DIMM...

Page 117: ...b Fibre Channel adapter IBM Flex System 4 port 16 Gb Fibre Channel adapter IBM Flex System 4 port 1 Gb Ethernet and 4 port 10 Gb Ethernet adapters IBM Flex System 8 port 10 Gb converged adapter Un P1 C18 L1 T1 Chassis I O bay 1 Chassis I O bay 1 Un P1 C18 L1 T2 Chassis I O bay 2 Chassis I O bay 2 Un P1 C18 L1 T3 Chassis I O bay 1 Un P1 C18 L1 T4 Chassis I O bay 2 Un P1 C18 L2 T1 Chassis I O bay 1 ...

Page 118: ...ures The IBM Flex System p270 Compute Node produces several types of codes Progress codes The power on self test POST generates eight digit status codes that are known as checkpoints or progress codes which are recorded in the management module event log The checkpoints indicate which compute node resource is initializing Error codes The First Failure Data Capture FFDC error checkers capture fault...

Page 119: ...a list of possibly failing items and to find information about any additional isolation procedures The following table shows the syntax of a nine word B700xxxx system reference code SRC as it might be displayed in the event log of the IBM Chassis Management Module CMM Additional information for the event can be viewed by clicking more in the message field The first word of the SRC in this example ...

Page 120: ...rdware event error v B7xxyyyy Licensed Internal Code error v BAxxyyyy Partition firmware error v Cxxxyyyy Checkpoint must hang to indicate an error v Dxxxyyyy Dump checkpoint must hang to indicate an error To find a description of an SRC that is not listed in this IBM Flex System p270 Compute Node documentation refer to the POWER7 Reference Code Lookup page at http publib boulder ibm com infocente...

Page 121: ...mpute node are expected to further diagnose and isolate the problem Response No action is required 110000AD Explanation Informational message A service processor reset caused the server to power off Response No action is required 11001F02 Explanation Informational message The trace logs reached 1K of data Response No action is required 11001F03 Explanation Informational message Invalid TMS of loca...

Page 122: ...de to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board If there is more than one system board use the location code in the SRC to identify which system board to replace 1100262B Explanation 1 8V reg_pgood fault Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended action...

Page 123: ... for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board If there is more than one system board use the location code in the SRC to identify which system board to replace 11002630 Explanation VRM CP0 core pGood fault Response 1 Search RETAIN tips and the firmware change history for the reference code to determi...

Page 124: ...to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board If there is more than one system board use the location code in the SRC to identify which system board to replace 11002648 Explanation Server power latch fault Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actio...

Page 125: ...leting the following steps 1 Reseat the PCIe expansion card 2 If the problem persists replace the expansion card 3 If the problem persists go to the Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 4 If the problem persists replace the system board into which the expansion card wa...

Page 126: ...ed actions If a firmware update is needed see Updating the firmware 2 Replace the system board If there is more than one system board use the location code in the SRC to identify which system board to replace 11002678 Explanation PROC_Vmem_controller_pGood 1 0V fault Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmw...

Page 127: ... firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 4 Replace the system board into which the expansion card is plugged The DTRCARD symbolic CRU isolation procedure is in Service processor problems 1100267C Explanation REG_P5IO2C_core 1 2V pGood fault Response 1 Search RETAIN tips and the firmware change hist...

Page 128: ...is more than one system board use the location code in the SRC to identify which system board to replace 110026DA Explanation pGood fault on the expansion system board Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Perform the following a Replace the expansion syste...

Page 129: ...oard 11002912 Explanation SSD drive power on self test failure Response Perform one of the following v Replace the first SSD drive on the expansion system board v Replace the second SSD drive on the expansion system board 11003118 Explanation Thermal sensor read error Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firm...

Page 130: ... code to determine the recommended actions If a firmware update is needed see Updating the firmware b Replace the base system board as described in Replacing the system board and chassis assembly 11008402 Explanation Unable to get VPD from the concentrator Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update ...

Page 131: ... history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board If there is more than one system board use the location code in the SRC to identify which system board to replace 110084A0 Explanation No backplane VPD was found Response 1 Check for server firmware updates 2 Apply any available updates 3 Search R...

Page 132: ...nt Yes Called home automatically No Problem determination On the Network File System server verify that the proper file is specified that all files are entered correctly that there are no blank lines and that the character set used is valid 632BCFC4 Explanation A virtual optical device cannot access the file containing the specified optical volume Service action serviceable event Yes Called home a...

Page 133: ...ination Resolve any errors on the Network File System server 632BCFC8 Explanation A virtual optical device encountered a non recoverable error Service action serviceable event Yes Called home automatically Yes Problem determination Install any available operating system updates 632CC000 Explanation Informational system log entry only Service action serviceable event No Called home automatically No...

Page 134: ...Problem determination Refer to the hosting partition for problem analysis 632CC110 Explanation Virtual optical device error Self configuring SCSI device SCSD command timeout occurred Service action serviceable event No Called home automatically No Problem determination Refer to the hosting partition for problem analysis 632CC210 Explanation Informational system log entry only Service action servic...

Page 135: ...se No corrective action is required If the problem persists refer to the hosting partition for problem analysis 632CC333 Explanation Virtual optical device error Incompatible media Service action serviceable event No Called home automatically No Problem determination 1 Verify that the disk has a supported format 2 If the format is supported clean the disk and attempt the failing operation again 3 ...

Page 136: ...home automatically No Problem determination Refer to the hosting partition for problem analysis 632CCFF6 Explanation Informational system log entry only Service action serviceable event No Called home automatically No Response No corrective action is required 632CCFF7 Explanation Informational system log entry only Service action serviceable event No Called home automatically No Response No correc...

Page 137: ... If the system hangs on an attention code follow the suggested actions in the order in which they are listed until the problem is solved If an action solves the problem you can stop performing the remaining actions See Chapter 7 Parts listing for IBM Flex System p270 Compute Node on page 95 to determine which components are CRUs and which components are FRUs A1XXYYYY Explanation Attention code Res...

Page 138: ...efined from the managent console with the option for calling home crashes and hangs then the management console will call this problem home v Otherwise this problem will not be called home Problem determination Do not power off the LPAR Look for and repair problems in the I O host A6000266 Explanation Contact was lost with the device indicated in the SRC The operating system is halted waiting for ...

Page 139: ...home in this state This SRC will continue to be refreshed in the panel periodically in the third and fourth XX digits A6XX0266 or B6XX0266 while the O S is in this state Service action serviceable event YES Called home automatically Conditional from the management console v If this LPAR was defined from the managent console with the option for calling home crashes and hangs then the management con...

Page 140: ...th I O in the host The O S cannot notify or call home in this state Service action serviceable event YES Called home automatically Conditional from the management console v If this LPAR was defined from the managent console with the option for calling home crashes and hangs then the management console will call this problem home v Otherwise this problem will not be called home Problem determinatio...

Page 141: ...VPD Response Replace the management card as described in Removing the management card and Installing the management card A7004713 Explanation A problem occurred when initializing reading or using system VPD Response Replace the management card as described in Removing the management card and Installing the management card A7004715 Explanation A problem occurred when initializing reading or using s...

Page 142: ...presentative to purchase and enter an Activation Code for this feature If this is not possible then turn off the system use the management interfaces to turn AMM OFF and re IPL A7004788 Explanation Informational system log entry only Response No corrective action is required A70047FF Explanation Informational system log entry only Response No corrective action is required A700YYYY Explanation For ...

Page 143: ...System Management Services SMS menus Response 1 If the system or partition returns to the SMS menus after a boot attempt failed use the SMS menus to check the progress indicator history for a BAxx xxxx error which may indicate why the boot attempt failed Follow the actions for that error code to resolve the boot problem 2 Use the SMS menus to establish the boot list and restart the server AA00E1B0...

Page 144: ...a in the device in the bootlist was not found under the I O adapter specified by the bootlist Response 1 Verify that the media from which you are trying to boot is bootable or modify the boot list to boot from another bootable device 2 If the problem remains go to Boot problem resolution AA06000E Explanation The adapter specified in the boot list is not present or is not functioning Response v For...

Page 145: ...CD ROM has changed Response 1 Retry the operation 2 Check for server firmware updates then install the updates if available and retry the operation AA170210 Explanation Setenv setenv parameter error the name contains a null character Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly AA170211 Explanation Setenv setenv para...

Page 146: ... the server at the prompt B1xxyyyy service processor SRCs A B1xxyyyy system reference code SRC is an error code that is related to an event or exception that occurred in the service processor firmware To find a description of an SRC that is not listed in this IBM Flex System p270 Compute Node documentation refer to the POWER7 Reference Code Lookup page at http publib boulder ibm com infocenter sys...

Page 147: ...connection the service processor detected that the interface is not connected to an active CMM Response If a service processor reset to factory default was performed or if this is a tracking event no service actions are required Otherwise use the FRU and procedure callouts detailed with the SRC to determine service actions B1817200 Explanation Invalid boot request Response Go to Checkout procedure...

Page 148: ... Response Go to Checkout procedure B181720A Explanation Power off reset occurred FipsDump should be analyzed Possible software problem Response Go to Checkout procedure B1818BC1 Explanation The service processor reset failed to resolve a communication failure with the Chassis Management Module The service processor is no longer accessible Response Perform the following actions one at a time until ...

Page 149: ...ng for IBM Flex System p270 Compute Node on page 95 to determine which components are CRUs and which components are FRUs Note For problems persisting after completing the suggested actions see Checkout procedure on page 442 and Solving undetermined problems on page 484 B2001020 Explanation Firmware for the specified function cannot be loaded The firmware resource and all associated virtual and or ...

Page 150: ...oblem occurred during the migration of a partition The migration of a partition did not complete Response Check for server firmware updates then install the updates if available B2001141 Explanation A problem occurred during the migration of a partition The migration of a partition did not complete Response Check for server firmware updates then install the updates if available B2001142 Explanatio...

Page 151: ...ition The migration of a partition did not complete Response Check for server firmware updates then install the updates if available B2001170 Explanation During the startup of a partition a failure occurred due to a validation error Response Go to Verifying the partition configuration B2001225 Explanation A problem occurred during the startup of a partition The partition attempted to start up prio...

Page 152: ...onse Install a supported operating system and restart the partition B2001280 Explanation A problem occurred during a partition Main Storage Dump A mainstore dump startup did not complete due to a configuration mismatch Response Go to Isolating firmware problems B2001281 Explanation A partition memory error occurred The failed memory will no longer be used Response Restart the partition B2001282 Ex...

Page 153: ...m occurred during a partition Main Storage Dump A mainstore dump IPL did not complete due to a configuration mismatch Response Go to Isolating firmware problems B2002058 Explanation A problem occurred during a partition Main Storage Dump A mainstore dump startup did not complete due to a copy error Response Go to Isolating firmware problems B2002210 Explanation Informational system log entry only ...

Page 154: ... to Isolating firmware problems B2002425 Explanation During the startup of a partition the partition firmware attempted an operation that failed Response Go to Isolating firmware problems B2002426 Explanation During the startup of a partition the partition firmware attempted an operation that failed Response Go to Isolating firmware problems B2002475 Explanation During the startup of a partition a...

Page 155: ...planation Informational system log entry only Response No corrective action is required B200308C Explanation A problem occurred during the startup of a partition The adapter type cannot be determined Response Verify that a valid I O Load Source is tagged B2003090 Explanation A problem occurred during the startup of a partition Response Go to Isolating firmware problems B2003110 Explanation A probl...

Page 156: ...A problem occurred during the startup of a partition A return code for an unexpected failure was returned when attempting to query the load source path Response Look for and resolve B700 69xx errors B2003130 Explanation A problem occurred during the startup of a partition Response Check for server firmware updates then install the updates if available B2003135 Explanation A problem occurred during...

Page 157: ...y only Response No corrective action is required B2003145 Explanation Informational system log entry only Response No corrective action is required B2003200 Explanation Informational system log entry only Response No corrective action is required B2004158 Explanation Informational system log entry only Response No corrective action is required B2004400 Explanation A problem occurred during the sta...

Page 158: ... storage dump from the partition load source into main storage The startup will attempt to continue Response If the startup does not continue look for and resolve other errors B2005117 Explanation A problem occurred during the startup of a partition A partition main storage dump has occurred but cannot be written to the load source device because a valid dump already exists Response Use the Main S...

Page 159: ... dump to the partition load source The main store dump startup will continue Response Look for other errors and resolve them B2005145 Explanation A problem occurred during the startup of a partition There was an error writing the partition main storage dump to the partition load source The main store dump startup will continue Response Look for other errors and resolve them B2005148 Explanation A ...

Page 160: ...all the updates if available B200543B Explanation A Firmware Assisted Dump did not complete due to a copy error Response Check for server firmware updates then install the updates if available B200543C Explanation Informational system log entry only Response No corrective action is required B200543D Explanation A Firmware Assisted Dump did not complete due to a copy error Response Check for server...

Page 161: ...ng space device 1 Power off the partition 2 Verify that the paging device is not currently in another CEC s Reserved Pool 3 Clear the paging space header of the hdisk assigned to the partition 4 Remove the paging space from the Reserved Pool 5 Add the just removed paging space back into the Reserved Pool 6 Activate the partition B200600A Explanation A problem occurred during the startup of a parti...

Page 162: ...o continue Response Look for other errors and resolve them B200690A Explanation During the startup of a partition an error occurred while copying open firmware into the partition load area Response Go to Isolating firmware problems B2007200 Explanation Informational system log entry only Response No corrective action is required B2008080 Explanation Informational system log entry only Response No ...

Page 163: ... Make sure that there is enough memory to start up the partition 2 Check for server firmware updates then install the updates if available B2008111 Explanation A problem occurred during the startup of a partition Response Check for server firmware updates then install the updates if available B2008112 Explanation During the startup of a partition a failure occurred the startup will not continue Re...

Page 164: ... a partition the partition did not start up due to a system firmware error Response Go to Isolating firmware problems B2008125 Explanation During the startup of a partition the partition did not start up due to a system firmware error Response Go to Isolating firmware problems B2008127 Explanation During the startup of a partition the partition did not start up due to a system firmware error Respo...

Page 165: ...s required B2008144 Explanation Informational system log entry only Response No corrective action is required B2008145 Explanation Informational system log entry only Response No corrective action is required B2008150 Explanation System firmware detected an error Response Collect a platform dump and then go to Isolating firmware problems B2008151 Explanation System firmware detected an error Respo...

Page 166: ... to Isolating firmware problems B200A101 Explanation A partition ended abnormally the partition could not stay running and shut itself down Response 1 Check the error logs and take the actions for the error codes that are found 2 Go to Isolating firmware problems B200A140 Explanation A lower priority partition lost a usable processor to supply it to a higher priority partition with a bad processor...

Page 167: ...n install the updates if available B200E0AA Explanation A problem occurred during the power off of a partition Response Go to Isolating firmware problems B200F001 Explanation A problem occurred during the startup of a partition An operation has timed out Response Look for other errors and resolve them B200F003 Explanation During the startup of a partition the partition processor s did not start th...

Page 168: ...al system log entry only Response No corrective action is required B200F009 Explanation Informational system log entry only Response No corrective action is required B200F00A Explanation Informational system log entry only Response No corrective action is required B200F00B Explanation Informational system log entry only Response No corrective action is required B200F00C Explanation Informational s...

Page 169: ...in the host The O S cannot notify or call home in this state Service action serviceable event YES Called home automatically Conditional from the management console v If this LPAR was defined from the managent console with the option for calling home crashes and hangs then the management console will call this problem home v Otherwise this problem will not be called home Problem determination Do no...

Page 170: ...C will continue to be refreshed in the panel periodically in the third and fourth XX digits A6XX0266 or B6XX0266 while the O S is in this state Service action serviceable event YES Called home automatically Conditional from the management console v If this LPAR was defined from the managent console with the option for calling home crashes and hangs then the management console will call this proble...

Page 171: ...st or there is a problem with I O in the host The O S cannot notify or call home in this state Service action serviceable event YES Called home automatically Conditional from the management console v If this LPAR was defined from the managent console with the option for calling home crashes and hangs then the management console will call this problem home v Otherwise this problem will not be calle...

Page 172: ...actions see Checkout procedure on page 442 and Solving undetermined problems on page 484 B7000102 Explanation System firmware detected an error A machine check occurred during startup Response 1 Collect the event log information 2 Go to Isolating firmware problems B7000103 Explanation System firmware detected a failure Response 1 Collect the event log information 2 Collect the platform dump inform...

Page 173: ...normally At the earliest convenient time or service window work with IBM Support to collect a platform dump and restart the system then go to Isolating firmware problems B7000201 Explanation System firmware detected an error Response No immediate action is necessary Continue running the system normally At the earliest convenient time or service window work with IBM Support to collect a platform du...

Page 174: ...d associated data can be used to determine why the time of day for a partition was lost B7000602 Explanation System firmware detected an error condition Response 1 Collect the event log information 2 Go to Isolating firmware problems B7000611 Explanation There is a problem with the system hardware clock the clock time is invalid Response Use the operating system to set the system clock B7000621 Ex...

Page 175: ...s assembly as described in Replacing the system board and chassis assembly B7000803 Explanation Informational system log entry only Response No corrective action is required B7000804 Explanation Informational system log entry only Response No corrective action is required B7000A00 Explanation Informational system log entry only Response No corrective action is required B7000A01 Explanation Informa...

Page 176: ...red B7001730 Explanation The VPD for the system is not what was expected at startup Response Replace the management card as described in Removing the management card and Installing the management card B7001731 Explanation The VPD on a memory DIMM is not correct and the memory on the DIMM cannot be used resulting in reduced memory Response Replace the MEMDIMM symbolic CRU as described in Service pr...

Page 177: ...m board and chassis assembly B700173A Explanation A VPD collection overflow occurred Response 1 Look for and resolve other errors 2 If there are no other errors a Update the firmware to the current level as described in Updating the firmware b You might also have to update the Management Module firmware to a compatible level B700173B Explanation A system firmware failure occurred during VPD collec...

Page 178: ...ion Informational system log entry only Response No corrective action is required B7004715 Explanation A problem occurred when initializing reading or using system VPD Response Replace the management card as described in Removing the management card and Installing the management card B7004750 Explanation Informational system log entry only Response No corrective action is required B7004788 Explana...

Page 179: ...ils to startup go to Isolating firmware problems Otherwise no corrective action is required B7005123 Explanation Informational system log entry only Response No corrective action is required B7005190 Explanation Operating system error The server firmware detected a problem in an operating system Response Check for error codes in the partition that is reporting the error and take the appropriate ac...

Page 180: ...eallocate the system resources B7005302 Explanation An unsupported Preferred Operating System was detected The Preferred Operating System specified is not supported The IPL will not continue Response Work with IBM support to select a supported Preferred Operating System then re IPL the system B7005303 Explanation An unsupported Preferred Operating System was detected The Preferred Operating System...

Page 181: ...system board and chassis assembly B7005442 Explanation System firmware detected an error Response Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly B70054DD Explanation Informational system log entry only Response No corrective action is required B7005600 Explanation Informational system log entry only Response No corrective action is req...

Page 182: ...em board and chassis assembly as described in Replacing the system board and chassis assembly B7006907 Explanation System bus error Response 1 Replace the system board as described in Replacing the system board and chassis assembly 2 Go to Isolating firmware problems B7006908 Explanation System bus error Response Replace the system board and chassis assembly as described in Replacing the system bo...

Page 183: ...mp has occurred Response 1 Collect the platform dump information 2 Go to Isolating firmware problems B7006951 Explanation An error occurred because a partition needed more NVRAM than was available Response Use the management console to delete one or more partitions B7006952 Explanation Informational system log entry only Response No corrective action is required B7006953 Explanation PHYP NVRAM is ...

Page 184: ...ailure Response 1 Use the PCI expansion card PIOCARD problem isolation procedure to determine the failing component 2 If the problem persists replace the system board and chassis assembly as described in Replacing the system board and chassis assembly B7006972 Explanation System bus error Response Replace the system board and chassis assembly as described in Replacing the system board and chassis ...

Page 185: ... assembly B7006980 Explanation RIO HSL or 12X controller failure Response Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly B7006981 Explanation System bus error Response Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly B7006984 Explanation Informational system log entry only Re...

Page 186: ...lems B7006993 Explanation Service processor failure Response 1 Replace the system board as described in Replacing the system board and chassis assembly 2 Go to Isolating firmware problems B7006994 Explanation Service processor failure Response Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly B7006995 Explanation Informational system log ...

Page 187: ...replace any I O adapter hardware This I O Controller failure is the root cause 1 Collect error logs and informational logs 2 Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly 3 Although the partition or application may have continued to run after the I O adapter failures it might need to be restarted to recover B70069F2 Explanation I O Co...

Page 188: ...as described in Replacing the system board and chassis assembly 4 Although the partition or application may have continued to run after the I O adapter failures it might need to be restarted to recover B70069F5 Explanation I O Controller failed The I O Controller detected an invalid firmware action Response If there are any Operating System errors logged against I O adapters do not replace any I O...

Page 189: ...embly 4 Although the partition or application may have continued to run after the I O adapter failures it might need to be restarted to recover B7006A24 Explanation PCI E switch had an unrecoverable failure All downstream I O is failed Response 1 Collect error logs and info logs 2 Collect the configuration data for the IOAs downstream of the PCI E switch 3 Replace the system board and chassis asse...

Page 190: ...chassis assembly Send the failed FRU and the data to IBM for fault analysis 4 After the FRU has been replaced the partition or application associated with the failed downstream I O may have to be restarted B7006A30 Explanation A PCI E bus internal connection initialized to a lower bus configuration than expected The bus is operational but operating at a bandwidth below its rated capacity This migh...

Page 191: ...ion firmware error codes especially BA00F104 then take the appropriate actions for those error codes B700F105 Explanation System firmware detected an internal error Response 1 Collect the event log information 2 Collect the platform dump information 3 Go to Isolating firmware problems B700F106 Explanation System firmware detected an error Response Replace the system board and chassis assembly as d...

Page 192: ...orm LIC detected an internal problem performing Partition Mobility Response 1 Collect the event log information 2 Go to Isolating firmware problems B700F120 Explanation Informational system log entry only Response No corrective action is required B700F130 Explanation Thermal Power Management Device firmware error was detected Response Check for server firmware updates then install the updates if a...

Page 193: ...e to determine the recommended actions If a firmware update is needed see Updating the firmware BA000020 Explanation Incompatible firmware levels were found Response 1 Reboot the server 2 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA000030 Explanation...

Page 194: ...the server 2 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA000040 Explanation The firmware was unable to obtain the RTAS code lid details Response 1 Reboot the server 2 If the problem persists Search RETAIN tips and the firmware change history for the ...

Page 195: ...ement Response Accept the license agreement and restart the server If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA000081 Explanation Failed to get the firmware license policy Response 1 Reboot the server 2 If the problem persists Search RETAIN tips and ...

Page 196: ...the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA00E840 Explanation Failure when initializing PCI hot plug Response 1 Reboot the server 2 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recom...

Page 197: ...he problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA010001 Explanation The client IP address is already in use by another network device Response Verify that all of the IP addresses on the network are unique then retry the operation BA010002 Explanation Cannot g...

Page 198: ...ended actions If a firmware update is needed see Updating the firmware BA010005 Explanation File transmission TFTP failed Response Perform the following actions that checkpoint CA00E174 describes 1 Verify that v The bootp server is correctly configured then retry the operation v The network connections are correct then retry the operation 2 If the problem persists Search RETAIN tips and the firmwa...

Page 199: ... Host Bus Adapter HBA which is the iSCSI initiator BA01000B Explanation The ichapid parameter string exceeds the maximum length allowed Response The embedded host Ethernet adapters HEAs help provide iSCSI which is supported by iSCSI software device drivers on either AIX or Linux Verify that all of the iSCSI configuration arguments on the operating system comply with the configuration for the iSCSI...

Page 200: ...vide iSCSI which is supported by iSCSI software device drivers on either AIX or Linux Verify that all of the iSCSI configuration arguments on the operating system comply with the configuration for the iSCSI Host Bus Adapter HBA which is the iSCSI initiator BA010011 Explanation SET ROOT PROP could not find the root package Response 1 Reboot the server 2 If the problem persists Search RETAIN tips an...

Page 201: ...e network Response 1 Reboot the server 2 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA012012 Explanation TCP failed to write to the network Response 1 Reboot the server 2 If the problem persists Search RETAIN tips and the firmware change history for t...

Page 202: ...ootp server is correctly configured then retry the operation v The network connections are correct then retry the operation 2 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA01B012 Explanation BOOTP failed to write to the network Response Perform the fol...

Page 203: ...hen retry the operation v The network connections are correct then retry the operation 2 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA01D001 Explanation Opening the DHCP node failed Response 1 Reboot the server 2 If the problem persists Search RETAIN ...

Page 204: ...ermine the recommended actions If a firmware update is needed see Updating the firmware BA01D050 Explanation DHCP discover no good offer Response DHCP discovery did not receive any DHCP offers from the servers that meet the client requirements Verify that the DHCP server configuration file is not overly constrained An over constrained file might prevent a server from meeting the configuration requ...

Page 205: ...rly BA01D055 Explanation DHCP discover DHCP decline Response DHCP discovery did receive a DHCP offer from one or more servers that meet the client requirements However the client performed an ARP test on the address and found that another client was using the address The client sent a DHCP decline to the server but the client did not receive an additional DHCP offer from a server The client still ...

Page 206: ...de 2 If a location code was not listed with the error Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA040020 Explanation The machine type and model are not recognized by the server firmware Response 1 Reboot the server 2 Search RETAIN tips and the firmware change history for th...

Page 207: ...all to switch off the boot watchdog timer failed Response 1 Reboot the server 2 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA040060 Explanation Setting the firmware boot side for the next boot failed Response 1 Reboot the server 2 Search RETAIN tips and the firmware change h...

Page 208: ...mote IPL function Verify that the devices in the remote IPL device list are correct using the SMS menus BA06000B Explanation The system was not able to find an operating system on the devices in the boot list Response Go to Boot problem resolution BA06000C Explanation A pointer to the operating system was found in non volatile storage Response 1 Reboot the server 2 Search RETAIN tips and the firmw...

Page 209: ...xplanation Logical partitioning with shared processors is enabled and the operating system does not support it Response 1 Install or boot a level of the operating system that supports shared processors 2 Disable logical partitioning with shared processors in the operating system 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a fi...

Page 210: ...nse 1 Reboot the server 2 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA060075 Explanation Client arch support firmware error Response 1 Reboot the server 2 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a fir...

Page 211: ...empted prevented the operating system from being booted Response 1 Using the SMS menus select another adapter from which to boot the operating system and reboot the system 2 Attempt to reboot the system 3 Go to Boot problem resolution BA07XXXX Explanation self configuring SCSI device SCSD controller failure Response 1 Reboot the server 2 Search RETAIN tips and the firmware change history for the r...

Page 212: ...e change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA09000A Explanation There was a vendor specification error Response 1 Check the vendor specification for additional information 2 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is ...

Page 213: ...ry for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA09000F Explanation Media is not present Response 1 Insert new media with the correct format 2 Reboot the server 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmw...

Page 214: ...ne the recommended actions If a firmware update is needed see Updating the firmware BA120001 Explanation On an undetermined SCSD device test unit ready failed hardware error Response 1 Troubleshoot the SCSD devices 2 Verify that the SCSD cables and devices are properly plugged Correct any problems that are found 3 Replace the SCSD cables and devices 4 Search RETAIN tips and the firmware change his...

Page 215: ... Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA120010 Explanation Failed to generate the SAS device physical location code The event log entry has the details Response 1 Reboot the server 2 Reboot the server 3 Search RETAIN tips and the firmware change history for the referen...

Page 216: ...ating the firmware BA130013 Explanation USB CD ROM in the media tray bootable media is missing from the drive Response 1 Insert a bootable CD in the drive and retry the operation 2 Retry the operation 3 Reboot the server 4 Troubleshoot the media tray and CD ROM drive 5 Replace the USB CD or DVD drive 6 Search RETAIN tips and the firmware change history for the reference code to determine the recom...

Page 217: ...optical test unit ready failed hardware error Response 1 Troubleshoot the SCSD devices 2 Verify that the SCSD cables and devices are properly plugged Correct any problems that are found 3 Replace the SCSD cables and devices 4 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Upda...

Page 218: ...ETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA150001 Explanation PCI Ethernet BNC RJ 45 or PCI Ethernet AUI RJ 45 adapter internal wrap test failure Response Replace the adapter specified by the location code BA151001 Explanation 10 100 Mbps Ethernet PCI adapter internal wrap test fa...

Page 219: ... firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA154020 Explanation The required open firmware property was not found Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 If the problem persists Search RETAIN tips and the firmware change history for the refe...

Page 220: ...oot the server 2 Check for server firmware updates install the updates if available 3 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA154070 Explanation The receive operation failed Response 1 Reboot the server 2 Check for server firmware updates install...

Page 221: ...irmware updates install the updates if available 3 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA170202 Explanation The firmware was unable to expand the target partition writing event log entry Response 1 Reboot the server 2 Check for server firmware ...

Page 222: ...ation Unable to write a variable value to NVRAM due to lack of free memory in NVRAM Response 1 Reduce the number of partitions if possible to add more NVRAM memory to this partition 2 Reboot the server 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA170221 Explanation Setenv ...

Page 223: ... firmware BA180010 Explanation PCI probe error the bridge is in a freeze state Response 1 Reboot the server 2 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA180011 Explanation PCI bridge probe error the bridge is not usable Response 1 Reboot the server 2 Search RETAIN tips and...

Page 224: ... for adapter firmware updates install the updates if available 3 Check for server firmware updates install the updates if available 4 Replace the PCI adapter card 5 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA180100 Explanation The FDDI adapter Fcode driver is not supported...

Page 225: ...eck for server firmware updates install the updates if available 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA201003 Explanation The firmware failed to handshake properly with the serial interface Response 1 Reboot the server 2 Check for server firmware updates install the...

Page 226: ...oints to an adapter check for adapter firmware updates 2 Apply any available updates 3 Check for server firmware updates 4 Apply any available updates 5 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA210004 Explanation An open firmware stack depth assert failed Response 1 Rebo...

Page 227: ...irmware error when in the SMS menus Response 1 Reboot the server 2 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA210020 Explanation I O configuration exceeded the maximum size allowed by partition firmware Response 1 Increase the logical memory block size to 256 MB and restar...

Page 228: ...ion firmware and the hypervisor There was a failing return code with the lpevent acknowledgement from the hypervisor Response 1 Review the event log for errors that occurred around the time of this error 2 Correct any errors that are found and reboot the server 3 If the problem persists Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions I...

Page 229: ...server 2 Verify that the operating system is authorized to update the firmware If the system is running multiple partitions verify that this partition has service authority BA278004 Explanation An invalid firmware update lid was requested Response Download a new firmware update image and retry the update BA278005 Explanation Failed to flash a firmware update lid Response Download a new firmware up...

Page 230: ...3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA280000 Explanation RTAS discovered an invalid operation that may cause a hardware error Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 Search RETAIN tips and the firmware chan...

Page 231: ...2 Check for server firmware updates install the updates if available 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA310020 Explanation An invalid SRC history was obtained Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 Sear...

Page 232: ...tes install the updates if available 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA330003 Explanation Memory allocation error Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 Search RETAIN tips and the firmware change histo...

Page 233: ...nge history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware BA340003 Explanation An internal firmware error occurred unable to allocate memory for the open fabric manager location code mapping data Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 Search RETAIN tips and the firmwa...

Page 234: ...re update is needed see Updating the firmware BA340007 Explanation An internal firmware error occurred the open fabric manager system initiator capability data was corrupted Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware u...

Page 235: ... the recommended actions If a firmware update is needed see Updating the firmware BA340011 Explanation Assignment of the fabric ID to the I O adapter failed Response 1 Reboot the server 2 Check for server firmware updates install the updates if available 3 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed s...

Page 236: ...compute node the power on self test POST performs a series of tests to check the operation of the compute node components Use the management module to view progress codes that offer information about the stages involved in powering on and performing an initial program load IPL Progress codes do not indicate an error although in some cases the compute node can pause indefinitely hang Progress codes...

Page 237: ...istory for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1001F00 Explanation Pre standby starting initial transition file Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actio...

Page 238: ... history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X01 Explanation Hardware object manager HOM the can continue flag is being cleared Response 1 Search RETAIN tips and the firmware change history for the reference code to determi...

Page 239: ...ress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X10 Explanation Hardware object manager HOM initialize HOM Response 1 Search RETAIN tips and the firmware change history...

Page 240: ... change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X24 Explanation Asset protection IPL step in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended act...

Page 241: ...N tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X39 Explanation Processor L2 line delete in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determi...

Page 242: ...e history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X46 Explanation Processor initialization step in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actio...

Page 243: ...the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X58 Explanation Processor SCOM initialization step in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determin...

Page 244: ...istory for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X66 Explanation Concurrent initialization in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a...

Page 245: ...h RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X78 Explanation ASIC check rings being set up Response 1 Search RETAIN tips and the firmware change history for the reference code to determi...

Page 246: ...code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X88 Explanation ASIC long scan initialization in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is n...

Page 247: ...ps and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009X98 Explanation ASIC wrap test in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recomme...

Page 248: ...r the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009XA8 Explanation ASIC random data test in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If a firmware upd...

Page 249: ...IN tips and the firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009XB9 Explanation PSI diagnostic step in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine t...

Page 250: ...r the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C1009XC8 Explanation Start processor runtime diagnostics PRD step in progress Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended ac...

Page 251: ... firmware change history for the reference code to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C103A2XX Explanation Hypervisor data areas are being built in server storage Response 1 Search RETAIN tips and the firmware change history for the reference code to de...

Page 252: ... to determine the recommended actions If a firmware update is needed see Updating the firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C11120FF Explanation Power on completed Standby PowerOnTransition transition file primary Response 1 Search RETAIN tips and the firmware change history for the reference code to determine the recommended actions If...

Page 253: ...tup completes and the specific operating system code continues the IPL The virtual service processor can start a variety of operating systems Some codes are specific to an operating system and therefore do not apply to all operating systems The C2xxyyyy progress codes below are the progress codes that might be displayed during the power on self test POST along with suggested actions to take if the...

Page 254: ...scribed in Replacing the system board and chassis assembly C2001200 Explanation Checking if startup is allowed Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C20012FF Explanation Partition startup is allowed to proceed Response 1 Go to Recovering the system firmware 2 Replace the system board as described i...

Page 255: ...place the system board as described in Replacing the system board and chassis assembly C20014FF Explanation Startup parameters initialized successfully Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C2002100 Explanation Power on racks Response 1 Go to Recovering the system firmware 2 Replace the system boar...

Page 256: ...Replacing the system board and chassis assembly C20022FF Explanation End acquiring slot locks Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C2002300 Explanation Begin acquiring VIO slot locks Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system boa...

Page 257: ...e system board as described in Replacing the system board and chassis assembly C2002500 Explanation Begin power on VIO slots Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C20025FF Explanation End powering on VIO slots Response 1 Go to Recovering the system firmware 2 Replace the system board as described i...

Page 258: ...escribed in Replacing the system board and chassis assembly C2003150 Explanation Sending ISL command to bus unit Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C20031FF Explanation Waiting for ISL command completion Response 1 Go to Recovering the system firmware 2 Replace the system board as described in R...

Page 259: ...stem board as described in Replacing the system board and chassis assembly C2004100 Explanation Waiting for load source device to enlist Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C2004200 Explanation Load source device has enlisted Response 1 Go to Recovering the system firmware 2 Replace the system bo...

Page 260: ...ribed in Replacing the system board and chassis assembly C2006010 Explanation Locating next LID information on the load source Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C2006020 Explanation Verifying LID information Response 1 Go to Recovering the system firmware 2 Replace the system board as described...

Page 261: ...e system board as described in Replacing the system board and chassis assembly C2006100 Explanation LID load completed successfully Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C2006200 Explanation Loading raw kernel memory image Response 1 Go to Recovering the system firmware 2 Replace the system board a...

Page 262: ...he system board and chassis assembly C20080A0 Explanation End transfer VIO slot locks to partition Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C20080FF Explanation Hypervisor low level session manager object is ready Response 1 Go to Recovering the system firmware 2 Replace the system board as described ...

Page 263: ...ard as described in Replacing the system board and chassis assembly C2008130 Explanation Begin associate of system ports Response 1 Go to Recovering the system firmware 2 Replace the system board as described in Replacing the system board and chassis assembly C2008138 Explanation Associating system ports to the partition Response 1 Go to Recovering the system firmware 2 Replace the system board as...

Page 264: ...e or hardware configuration The Systems Hardware Information center at http publib boulder ibm com infocenter powersys v3r1m5 index jsp describes IPL status progress codes C3yx C500 C5yx C600 and C6xx C7xxyyyy compute node firmware IPL status checkpoints A compute node that stalls during an initial program load IPL of the compute node firmware indicates a problem with the compute node firmware cod...

Page 265: ...CAxxyyyy progress codes below are the progress codes that might be displayed during the power on self test POST along with suggested actions to take if the system hangs on the progress code Only when you experience a hang condition should you take any of the actions described for a progress code If the system hangs on a progress code follow the suggested actions in the order in which they are list...

Page 266: ...as described in Replacing the system board and chassis assembly CA000038 Explanation Attempting to exchange virtual continue events Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA000040 Explanation Attempting to obtain RTAS firmware details Response 1 Go to Checkout procedure 2 Replace the system board as described i...

Page 267: ...pen firmware Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA000090 Explanation Open firmware package corrupted phase 1 Response 1 Reboot the server 2 If the problem persists a Go to Checkout procedure b Replace the system board as described in Replacing the system board and chassis assembly CA000091 Explanation Attem...

Page 268: ...the system board as described in Replacing the system board and chassis assembly CA00D003 Explanation PCI probing complete Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00D004 Explanation Beginning of install console loading GUI package Response 1 Go to Checkout procedure 2 Replace the system board as described in R...

Page 269: ...d and chassis assembly CA00D011 Explanation First pass open firmware initialization complete control returned to initialization firmware Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00D012 Explanation Second pass open firmware initialization complete control returned to initialization firmware Response 1 Go to Chec...

Page 270: ... Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E102 Explanation Load and initialize RTAS Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E105 Explanation Transfer control to operating system normal mode boot Response Go to Boot problem resolution CA...

Page 271: ...E130 Explanation Build device tree Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E131 Explanation Create root node properties Response 1 Reboot the server 2 If the problem persists a Go to Checkout procedure b Replace the system board as described in Replacing the system board and chassis assembly CA00E134 Explana...

Page 272: ...If the problem persists a Go to Checkout procedure b Replace the system board as described in Replacing the system board and chassis assembly CA00E138 Explanation Create options node Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E139 Explanation Create aliases node and system aliases Response 1 Go to Checkout proc...

Page 273: ...n Create HEA port node Response 1 Reboot the server 2 If the problem persists a Go to Checkout procedure b Replace the system board as described in Replacing the system board and chassis assembly CA00E140 Explanation Loading operating system Response Go to Boot problem resolution CA00E141 Explanation Synchronizing the operating system bootlist to the management module bootlist Response 1 Reboot th...

Page 274: ...rd and chassis assembly CA00E149 Explanation Create boot manager node Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E14C Explanation Create terminal emulator node Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E14D Explanation Load...

Page 275: ...ace the system board as described in Replacing the system board and chassis assembly CA00E154 Explanation Create PCI bridge node Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E155 Explanation Probing PCI bridge secondary bus Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing t...

Page 276: ...hassis assembly CA00E172 Explanation First pass of PCI device probe Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E174 Explanation Establishing host connection Response 1 Verify that v The bootp server is correctly configured then retry the operation v The network connections are correct then retry the operation 2...

Page 277: ...ibed in Replacing the system board and chassis assembly CA00E177 Explanation Transfer failure due to TFTP error condition Response 1 Verify that v The bootp server is correctly configured then retry the operation v The network connections are correct then retry the operation 2 If the problem persists a Go to Checkout procedure b Replace the system board as described in Replacing the system board a...

Page 278: ...e specified in ibm client architecture support Response Go to Boot problem resolution CA00E199 Explanation The system is rebooting to enact changes that were specified in the boot image ELF header Response 1 Verify that v The bootp server is correctly configured then retry the operation v The network connections are correct then retry the operation 2 If the problem persists a Go to Checkout proced...

Page 279: ...d and chassis assembly CA00E1A1 Explanation User requested boot to open firmware prompt using keyboard entry Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1A2 Explanation User requested boot using default service mode boot list using keyboard entry Response 1 Go to Checkout procedure 2 Replace the system board as...

Page 280: ...cing the system board and chassis assembly CA00E1A7 Explanation User requested boot using customized service mode boot list Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1AA Explanation System boot check for NVRAM settings Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing th...

Page 281: ...ce the system board as described in Replacing the system board and chassis assembly CA00E1AF Explanation System booted to SMS utilities menu using NVRAM settings Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1B1 Explanation System booting system directed boot device repair Response 1 Go to Checkout procedure 2 Re...

Page 282: ...placing the system board and chassis assembly CA00E1D0 Explanation Create PCI self configuring SCSI device SCSD node Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1D3 Explanation Create SCSD block device node SD Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system bo...

Page 283: ...ed to the partition 2 If the problem persists a Go to Checkout procedure b Replace the system board as described in Replacing the system board and chassis assembly CA00E1F0 Explanation Start out of box experience Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1F1 Explanation Start self test sequence on one or more...

Page 284: ...e the system board as described in Replacing the system board and chassis assembly CA00E1F6 Explanation Determine boot device sequence Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1F7 Explanation No boot image located Response Go to Boot problem resolution CA00E1F8 Explanation Build boot device list for SCSD ada...

Page 285: ... Explanation Scan SCSD bus for attached devices Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E1FC Explanation Build boot device list for SSA adapters The location code of the SSA adapter being scanned is also displayed Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the sy...

Page 286: ...system board as described in Replacing the system board and chassis assembly CA00E442 Explanation Validate NVRAM partitions Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E443 Explanation Generate NVRAM configuration variable dictionary words Response 1 Go to Checkout procedure 2 Replace the system board as describ...

Page 287: ...tem board as described in Replacing the system board and chassis assembly CA00E820 Explanation Initializing lpevent Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E830 Explanation Initializing event scan Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and ch...

Page 288: ...ribed in Replacing the system board and chassis assembly CA00E865 Explanation Initializing VPD Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E870 Explanation Initializing pfds memory manager Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assemb...

Page 289: ...eplace the system board as described in Replacing the system board and chassis assembly CA00E885 Explanation Initializing set power level Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA00E886 Explanation Initializing exit2c Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the s...

Page 290: ... assembly CA060203 Explanation An alias was modified or created Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA26FFFF Explanation An extended item was required for lpevent to complete Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly CA26TTS...

Page 291: ...ng on this checkpoint then CA2799FD and CA2799FF are not alternating and you must perform the following procedure 1 Shut down the server 2 Restart the server using the permanent boot image as described in Starting the PERM image 3 Use the Update and Manage System Flash menu to reject the temporary image CA2799FF Explanation A firmware update module is being written Response This checkpoint alterna...

Page 292: ...displayed during the power on self test POST along with suggested actions to take if the system hangs on the progress code Only when you experience a hang condition should you take any of the actions described for a progress code If the system hangs on a progress code follow the suggested actions in the order in which they are listed until the problem is solved If an action solves the problem you ...

Page 293: ...Replace the system board as described in Replacing the system board and chassis assembly D1041XXX Explanation Dump dump header entry header Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1051XXX Explanation Dump core file for failing component Response 1 Go to Checkout procedure 2 Replace the system board as described...

Page 294: ...tem board as described in Replacing the system board and chassis assembly D1111XXX Explanation Dump opt p0 Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1121XXX Explanation Dump opt p1 Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1131X...

Page 295: ...s described in Replacing the system board and chassis assembly D1171XXX Explanation Dump registry l command Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1181XXX Explanation Dump all core core files Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis a...

Page 296: ...oard as described in Replacing the system board and chassis assembly D11D1XXX Explanation Dump environment Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1231XXX Explanation Dump update dump headers Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis as...

Page 297: ...ng the system board and chassis assembly D1281XXX Explanation Dump output the calculated CRC1 dump headers Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1291XXX Explanation Dump output the calculated CRC2 data and data headers Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing th...

Page 298: ... described in Replacing the system board and chassis assembly D12E1XXX Explanation Remove core core Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D12F1XXX Explanation Display beginning SRC to panel Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis ass...

Page 299: ...lace the system board as described in Replacing the system board and chassis assembly D1391XXX Explanation Check for valid dump sequence Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D13A1XXX Explanation Get dump identity sequence Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing...

Page 300: ...e if the system hangs on the progress code Only when you experience a hang condition should you take any of the actions described for a progress code If the system hangs on a progress code follow the suggested actions in the order in which they are listed until the problem is solved If an action solves the problem you can stop performing the remaining actions See Chapter 7 Parts listing for IBM Fl...

Page 301: ...lace the system board as described in Replacing the system board and chassis assembly D1XX3Y06 Explanation Get CFAM Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1XX3Y07 Explanation Put SCOM Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly ...

Page 302: ...n Replacing the system board and chassis assembly D1XX3Y0C Explanation Get JTAG register Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1XX3Y0D Explanation Stop clocks without quiescing Response 1 Go to Checkout procedure 2 Replace the system board as described in Replacing the system board and chassis assembly D1XX3Y...

Page 303: ...s on the progress code Only when you experience a hang condition should you take any of the actions described for a progress code If the system hangs on a progress code follow the suggested actions in the order in which they are listed until the problem is solved If an action solves the problem you can stop performing the remaining actions See Chapter 7 Parts listing for IBM Flex System p270 Compu...

Page 304: ...three or four digits after the hyphen SRNs can be viewed using the AIX diagnostics or the Linux service aid diagela if it is installed Note The diagela service aid is part of the Linux service aids for hardware diagnostics The service aids are separate from the operating system and are available for download from the Service and productivity tools for Linux systems site Using the SRN tables The se...

Page 305: ...ind the FFC that matches the last three digits of the SRN 3 Suspect the device adapter or device itself Response Failing Item v FFC_711 101 712 Explanation The system hung while trying to configure an unknown resource 1 Run the stand alone diagnostics problem determination procedure 2 If the problem remains refer to Failing function codes to find the FFC that matches the last three digits of the S...

Page 306: ...er or device itself Response Failing Item v FFC_715 101 716 Explanation The system hung while trying to configure an unknown resource 1 Run the stand alone diagnostics problem determination procedure 2 If the problem remains refer to Failing function codes to find the FFC that matches the last three digits of the SRN 3 Suspect the device adapter or device itself Response Failing Item v FFC_716 101...

Page 307: ...3 Suspect the device adapter or device itself Response Failing Item v FFC_719 101 720 Explanation The system hung while trying to configure an unknown resource 1 Run the stand alone diagnostics problem determination procedure 2 If the problem remains refer to Failing function codes to find the FFC that matches the last three digits of the SRN 3 Suspect the device adapter or device itself Response ...

Page 308: ...er or device itself Response Failing Item v FFC_723 101 724 Explanation The system hung while trying to configure an unknown resource 1 Run the stand alone diagnostics problem determination procedure 2 If the problem remains refer to Failing function codes to find the FFC that matches the last three digits of the SRN 3 Suspect the device adapter or device itself Response Failing Item v FFC_724 101...

Page 309: ...or undetermined problem procedure Response Failing Item v FFC_210 v FFC_227 103 151 Explanation The time of day battery failed 1 Go to Removing the battery to start the battery replacement procedure 2 Go to Installing the battery to complete the procedure Response Failing Item v FFC_151 109 200 Explanation The system crashed while you running it 1 Go to Performing the checkout procedure 2 If the 8...

Page 310: ... Failing Item v FFC_812 v FFC_XXX 110 922 Explanation The system halted while diagnostics were executing Go to Performing the checkout procedure or problem resolution Note xxx corresponds to the last three digits of the SRN Response Failing Item v FFC_812 v FFC_XXX 110 923 Explanation The system halted while diagnostics were executing Go to Performing the checkout procedure or problem resolution N...

Page 311: ...e or problem resolution Note xxx corresponds to the last three digits of the SRN Response Failing Item v FFC_812 v FFC_XXX 110 926 Explanation The system halted while diagnostics were executing Go to Performing the checkout procedure or problem resolution Note xxx corresponds to the last three digits of the SRN Response Failing Item v FFC_812 v FFC_XXX 110 935 Explanation The system halted while d...

Page 312: ...lanation PCI adapter I O bus problem Go to Performing the checkout procedure Perform Solving undetermined problems Response Failing Item v FFC_227 111 999 Explanation System does not perform a soft reset Go to Performing the checkout procedure Response Failing Item v FFC_210 650 XXX Explanation Disk drive configuration failed Replace the FRU identified by diagnostics Response Failing Item v FFC_65...

Page 313: ...pported then replace the appropriate memory modules Response 652 610 Explanation A non critical error has been detected CPU internal error Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_210 652 611 Explanation A non critical error has been detected CPU internal cache or cache controller error Schedule deferred maintenance Go to Performing the chec...

Page 314: ...s been detected I O expansion bus parity error Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_307 652 631 Explanation A non critical error has been detected I O expansion bus time out error Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_307 652 632 Explanation A non critical error has been detecte...

Page 315: ...n critical error has been detected correctable error threshold exceeded Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_302 652 665 Explanation A non critical error has been detected correctable error threshold exceeded Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_303 652 666 Explanation A non cr...

Page 316: ...ed correctable error threshold exceeded Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_2CC 652 731 Explanation A non critical error has been detected intermediate or system bus address parity error Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_2C8 652 732 Explanation A non critical error has been...

Page 317: ... Go to Performing the checkout procedure Response Failing Item v FFC_2C8 v FFC_292 652 735 Explanation A non critical error has been detected intermediate or system bus time out error Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_2D2 v FFC_292 652 736 Explanation A non critical error has been detected intermediate or system bus time out error Sch...

Page 318: ...out procedure Response Failing Item v FFC_2D2 v FFC_292 652 773 Explanation A non critical error has been detected intermediate or system bus data parity error Schedule deferred maintenance Go to Performing the checkout procedure Response Failing Item v FFC_227 652 88X Explanation The CEC or SPCN reported a non critical error 1 Schedule deferred maintenance 2 Refer to the entry MAP in this system ...

Page 319: ... digit error and location codes for this SRN Response 814 112 Explanation The NVRAM test failed Go to Performing the checkout procedure Response Failing Item v FFC_814 814 113 Explanation The VPD test failed Go to Performing the checkout procedure Response Failing Item v FFC_221 814 114 Explanation I O Card NVRAM test failed Go to Performing the checkout procedure Response Failing Item v FFC_814 8...

Page 320: ...ing the checkout procedure Response Failing Item v FFC_815 v FFC_7C0 815 201 Explanation Processor has a status of failed Processors with a failed status are deconfigured and therefore cannot be tested or used by the system Go to Performing the checkout procedure Response Failing Item v FFC_815 817 123 Explanation The I O planar time of day clock test failed Go to Performing the checkout procedure...

Page 321: ...d Go to Performing the checkout procedure Response Failing Item v FFC_817 817 212 Explanation The battery is low Go to Performing the checkout procedure Response Failing Item v FFC_151 817 213 Explanation The real time clock is not running Go to Performing the checkout procedure Response Failing Item v FFC_817 817 215 Explanation Time of day clock not running test failed Go to Performing the check...

Page 322: ...ming the checkout procedure Response 887 103 Explanation Local RAM test failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 104 Explanation Vital Product Data VPD failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 105 Explanation LAN coprocessor internal tests failed Go to Performing the checkout procedure Response Failing Item v FFC_8...

Page 323: ...ing the checkout procedure Response Failing Item v FFC_887 887 109 Explanation External loopback parity tests failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 110 Explanation External loopback fairness test failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 111 Explanation External loopback fairness and parity tests failed Go to Per...

Page 324: ...thernet loopback twisted pair fairness test failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 115 Explanation External loopback twisted pair fairness and parity tests failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 116 Explanation Twisted pair wrap data failed Go to Performing the checkout procedure Response Failing Item v FFC_887...

Page 325: ...dware problem Go to Performing the checkout procedure Response Failing Item v FFC_887 887 121 Explanation Ethernet transceiver test failed Go to Performing the checkout procedure Response Failing Item v FFC_B08 887 122 Explanation Ethernet 10 base 2 transceiver test failed Go to Performing the checkout procedure Response Failing Item v FFC_B09 887 123 Explanation Internal loopback test failed Go t...

Page 326: ...he checkout procedure Response Failing Item v FFC_887 887 203 Explanation Vital Product Data test failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 209 Explanation RJ 45 converter test failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 304 Explanation Coprocessor internal test failed Go to Performing the checkout procedure Response F...

Page 327: ...o Performing the checkout procedure Response Failing Item v FFC_887 887 319 Explanation Software device driver indicates a hardware failure Go to Performing the checkout procedure Response Failing Item v FFC_887 887 400 Explanation Fuse test failed Go to Performing the checkout procedure Response Failing Item v FFC_887 887 401 Explanation Circuit breaker for Ethernet test failed Go to Performing t...

Page 328: ...ying to configure the InfiniBand Communication Manager This problem may be attributed to software Report this problem to the AIX Support Center Response 101 2021 Explanation The system hung while trying to configure the InfiniBand TCP IP Interface This problem may be attributed to software Report this problem to the AIX Support Center Response 101 XXXX Explanation The system hung while configuring...

Page 329: ... by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_252B 252B 710 Explanation Permanent adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Rep...

Page 330: ...m board Response Failing Item v FFC_252B 252B 714 Explanation Temporary adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_252B 252B 715 Explanation Temporary adapter failure 1 Check the BladeCenter...

Page 331: ...gement module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_252B v FFC_293 252B 718 Explanation Temporary PCI bus error detected by adapter 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress co...

Page 332: ...place the system board Response Failing Item v FFC_252B 252B 721 Explanation Temporary adapter detected device bus failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_252B 252B 722 Explanation Device bus int...

Page 333: ...out procedure Response Failing Item v FFC_254E v FFC_221 254E 601 Explanation Error log analysis indicates adapter failure Go to Performing the checkout procedure Response Failing Item v FFC_254 254E 602 Explanation Error log analysis indicates an error attention condition Go to Performing the checkout procedure Response Failing Item v FFC_254 254E 603 Explanation Error log analysis indicates that...

Page 334: ...og analysis indicates adapter failure Go to Performing the checkout procedure Response Failing Item v FFC_254 254E 701 Explanation Error log analysis indicates permanent adapter failure Go to Performing the checkout procedure Response Failing Item v FFC_254E v FFC_221 254E 702 Explanation Error log analysis indicates permanent adapter failure is reported on the other port of this adapter Go to Per...

Page 335: ...planation Error log analysis indicates adapter 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_256D 256D 602 Explanation Error log analysis indicates an error attention condition 1 Check the BladeCenter manageme...

Page 336: ...tem board Response Failing Item v FFC_256D v FFC_210 256D 605 Explanation Error Log Analysis indicates permanent adapter failure is reported on the other port of this adapter 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing...

Page 337: ...apter failure is reported on the other port of this adapter 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_256D v FFC_221 25C4 201 Explanation Configuration error Go to Performing the checkout procedure Respons...

Page 338: ..._25C4 2604 102 Explanation Reset Test failure for the Fibre Channel adapter card Replace the 4Gb Fibre Channel Adapter card Response Failing Item v FFC_2604 2604 103 Explanation Register Test failure for the Fibre Channel adapter card Replace the 4Gb Fibre Channel Adapter card Response Failing Item v FFC_2604 2604 104 Explanation SRAM Test failure for the Fibre Channel adapter card Replace the 4Gb...

Page 339: ...tion Enhanced Error Handling Failure on the bus for the Fibre Channel adapter card Go to Performing the checkout procedure Response Failing Item v FFC_2604 v FFC_221 2604 110 Explanation Enhanced Error Handling Failure on the Fibre Channel adapter card Replace the 4Gb Fibre Channel Adapter card Response Failing Item v FFC_2604 2604 201 Explanation Configuration Register Test Failure for the Fibre ...

Page 340: ...apter card Go to Performing the checkout procedure Response Failing Item v FFC_2604 v FFC_221 2604 701 Explanation Error Log Analysis indicates that the adapter self test failed for the Fibre Channel adapter card Go to Performing the checkout procedure Response Failing Item v FFC_2604 2604 703 Explanation Error Log Analysis indicates that an unknown adapter error has occurred for the Fibre Channel...

Page 341: ...dware error has occurred for the Fibre Channel adapter card This adapter was successfully taken off line It will remain off line until reconfigured or the system is rebooted This adapter must be replaced and not brought back on line Failure to adhere to this action could result in data being read or written incorrectly or in the loss of data Response Failing Item v FFC_2604 2604 XXX Explanation Ge...

Page 342: ... Fibre Channel adapter card Replace the 8Gb PCIe Fibre Channel Expansion Card Response Failing Item v FFC_2607 2607 106 Explanation Gigabit Link Module GLM Wrap Test failure for the Fibre Channel adapter card Replace the 8Gb PCIe Fibre Channel Expansion Card Response Failing Item v FFC_2607 2607 108 Explanation Enhanced Error Handling Failure on the bus for the Fibre Channel adapter card Go to Per...

Page 343: ...FC_221 2607 203 Explanation PCI Wrap Test Failure for the Fibre Channel adapter card Replace the 8Gb PCIe Fibre Channel Expansion Card Response Failing Item v FFC_2607 2607 204 Explanation DMA Test Failure for the Fibre Channel adapter card Go to Performing the checkout procedure Response Failing Item v FFC_2607 v FFC_221 2607 205 Explanation Error on Read Write Operation for the Fibre Channel ada...

Page 344: ...lanation Error Log Analysis indicates that a parity error has been detected for the Fibre Channel adapter card The adapter must be replaced immediately Failure to do so could result in data being read or written incorrectly Response Failing Item v FFC_2607 2607 706 Explanation Error Log Analysis indicates that a fatal hardware error has occurred for the Fibre Channel adapter card This adapter was ...

Page 345: ...X PCI E DDR InfiniBand Host Channel Adapter Response Failing Item v FFC_2624 2624 103 Explanation Loop back test failure Replace the 4X PCI E DDR InfiniBand Host Channel Adapter Response Failing Item v FFC_2624 2624 201 Explanation Loop back test failure Do the following steps one at a time in order and rerun the test after each step 1 Reseat the cable 2 Replace the cable 3 Verify that the network...

Page 346: ...or Replace the 4X PCI E DDR InfiniBand Host Channel Adapter Response Failing Item v FFC_2624 2624 702 Explanation Error Log Analysis indicates that this adapter has failed due to a failure with the uplink interface used to connect this device to the host processor Replace the 4X PCI E DDR InfiniBand Host Channel Adapter Response Failing Item v FFC_2624 2624 703 Explanation Error Log Analysis indic...

Page 347: ...er Response Failing Item v FFC_2624 2624 706 Explanation Error Log Analysis indicates that this adapter has failed due to a memory error Replace the 4X PCI E DDR InfiniBand Host Channel Adapter Response Failing Item v FFC_2624 2624 XXX Explanation Generic reference for 4X PCI E DDR InfiniBand Host Channel Adapter Go to Performing the checkout procedure Response Failing Item v FFC_2624 2625 101 Exp...

Page 348: ... Reseat the cable 2 Replace the cable 3 Verify that the network is functional 4 Verify that the network switch is functional Response Failing Item v CABLE v NETWORK 2625 301 Explanation Loop back test failure Do the following steps one at a time in order and rerun the test after each step 1 Reseat the cable 2 Replace the cable 3 Verify that the network is functional 4 Verify that the network switc...

Page 349: ...625 2625 703 Explanation Error Log Analysis indicates that this adapter has failed due to a memory error Replace the 2 port QDR 40 GB S InfiniBand expansion card CFFh Response Failing Item v FFC_2625 2625 704 Explanation Error Log Analysis indicates that this adapter has failed due to a unrecoverable internal parity error Replace the 2 port QDR 40 GB S InfiniBand expansion card CFFh Response Faili...

Page 350: ...nse Failing Item v FFC_2625 2627 101 Explanation Configuration failure Replace the IBM Flex System IB6132 QDR InfiniBand Adapter Response Failing Item v FFC_2627 2627 102 Explanation Queue pair create failure Replace the IBM Flex System IB6132 QDR InfiniBand Adapter Response Failing Item v FFC_2627 2627 103 Explanation Loop back test failure Replace the IBM Flex System IB6132 QDR InfiniBand Adapte...

Page 351: ...the network is functional 4 Verify that the network switch is functional 5 Go to Performing the checkout procedure Response Failing Item v CABLE v NETWORK v FFC_2627 2627 701 Explanation Error Log Analysis indicates that this adapter has failed due to an internal error Replace the IBM Flex System IB6132 QDR InfiniBand Adapter Response Failing Item v FFC_2627 2627 702 Explanation Error Log Analysis...

Page 352: ...627 705 Explanation Error Log Analysis indicates that this adapter has failed due to a internal error Replace the IBM Flex System IB6132 QDR InfiniBand Adapter Response Failing Item v FFC_2627 2627 706 Explanation Error Log Analysis indicates that this adapter has failed due to a memory error Replace the IBM Flex System IB6132 QDR InfiniBand Adapter Response Failing Item v FFC_2627 2640 121 Explan...

Page 353: ...33 Explanation Command timeout with error condition Go to Performing the checkout procedure Response Failing Item v FFC_2640 2640 134 Explanation Hardware command or DMA failure Go to Performing the checkout procedure Response Failing Item v FFC_2640 2640 136 Explanation Timeout waiting for controller or drive with no busy status Go to Performing the checkout procedure Response Failing Item v FFC_...

Page 354: ... SFF SAS Hard Disk Drive Response Failing Item v FFC_268B 268B 106 Explanation The electronics card test failed Replace the 300 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_268B 268B 108 Explanation The bus test failed Replace the 300 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_268B 268B 110 Explanation The media format is corrupted Replace the 300 GB SFF SAS Hard Disk Drive R...

Page 355: ...e with the diagnostic and application software levels 2 If you do not find a problem call your operating system support person Response Failing Item v FFC_268B 268B 117 Explanation A write protect error occurred Replace the 300 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_268B 268B 118 Explanation A SCSI command time out occurred Replace the 300 GB SFF SAS Hard Disk Drive Run diagnostics...

Page 356: ... hardware failure Replace the 300 GB SFF SAS Hard Disk Drive Run diagnostics again on the drive If the error repeats replace the 2nd FRU identified by diagnostics Response Failing Item v FFC_268B v FFC_B88 268B 128 Explanation The error log analysis indicates a hardware failure Replace each part reported by the diagnostic program one at a time Run the diagnostic program in problem determination mo...

Page 357: ...2 Explanation A disk drive hardware error occurred Replace the 300 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_268B 268B 134 Explanation The adapter failed to configure Replace each part reported by the diagnostic program one at a time Retry the diagnostic test after each part is replaced If the problem persists replace the next part in the list Response Failing Item v FFC_B88 v SOFTWAR...

Page 358: ... recommended temperature 1 Make sure that v The ventilation holes in the blade server bezel are not blocked v The Management Module event log is not reporting any system environmental warnings 2 If the problem remains call IBM support Response Failing Item v FFC_268B 268B 140 Explanation Error log analysis indicates poor signal quality Replace each part reported by the diagnostic program one at a ...

Page 359: ...led to restart Replace the 200 GB SATA Solid State Drive Response Failing Item v FFC_26B4 26B4 105 Explanation The drive did not become ready Replace the 200 GB SATA Solid State Drive Response Failing Item v FFC_26B4 26B4 106 Explanation The electronics card test failed Replace the 200 GB SATA Solid State Drive Response Failing Item v FFC_26B4 26B4 108 Explanation The bus test failed Replace the 2...

Page 360: ...onse Failing Item v FFC_26B4 26B4 116 Explanation A protocol error 1 Make sure that the firmware of the FRUs shown and the parent adapter are compatible with the diagnostic and application software levels 2 If you do not find a problem call your operating system support person Response Failing Item v FFC_26B4 v FFC_26BD 26B4 117 Explanation A write protect error occurred Replace the 200 GB SATA So...

Page 361: ...eplace the next part in the list Response Failing Item v FFC_26B4 v FFC_26BD 26B4 122 Explanation A SCSI reservation conflict error Replace each part reported by the diagnostic program one at a time Retry the diagnostic test after each part is replaced If the problem persists replace the next part in the list Response Failing Item v FFC_26B4 v FFC_26BD 26B4 124 Explanation A SCSI check condition e...

Page 362: ... the problem persists replace the next part in the list Response Failing Item v FFC_26BD v FFC_B88 v FFC_26B4 26B4 129 Explanation Error log analysis indicates a SCSI bus problem Replace each part reported by the diagnostic program one at a time Run the diagnostic program in problem determination mode on each part reported in the original SRN If the problem persists replace the next part in the li...

Page 363: ...diagnostic test after each part is replaced If the problem persists replace the next part in the list Response Failing Item v FFC_B88 v SOFTWARE 26B4 135 Explanation The device failed to configure Replace each part reported by the diagnostic program one at a time Retry the diagnostic test after each part is replaced If the problem persists replace the next part in the list Response Failing Item v ...

Page 364: ... is not reporting any system environmental warnings 2 If the problem remains call IBM support Response 26B4 140 Explanation Error log analysis indicates poor signal quality Replace each part reported by the diagnostic program one at a time Run the diagnostic program in problem determination mode on each part reported in the original SRN If the problem persists replace the next part in the list Res...

Page 365: ...e ready Replace the 600 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D2 26D2 106 Explanation The electronics card test failed Replace the 600 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D2 26D2 108 Explanation The bus test failed Replace the 600 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D2 26D2 110 Explanation The media format is corrupted Replace the 600 GB...

Page 366: ...pplication software levels 2 If you do not find a problem call your operating system support person Response Failing Item v FFC_26D2 26D2 117 Explanation A write protect error occurred Replace the 600 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D2 26D2 118 Explanation A SCSI command time out occurred Replace the 600 GB SFF SAS Hard Disk Drive Run diagnostics again on the drive If the ...

Page 367: ...tware error was caused by a hardware failure Replace the 600 GB SFF SAS Hard Disk Drive Run diagnostics again on the drive If the error repeats replace the 2nd FRU identified by diagnostics Response Failing Item v FFC_26D2 v FFC_B88 26D2 128 Explanation The error log analysis indicates a hardware failure Replace each part reported by the diagnostic program one at a time Run the diagnostic program ...

Page 368: ... hardware error occurred Replace the 600 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D2 26D2 134 Explanation The adapter failed to configure Replace each part reported by the diagnostic program one at a time Retry the diagnostic test after each part is replaced If the problem persists replace the next part in the list Response Failing Item v FFC_B88 v SOFTWARE 26D2 135 Explanation The...

Page 369: ...operating at a higher than recommended temperature 1 Make sure that v The ventilation holes in the blade server bezel are not blocked v The Management Module event log is not reporting any system environmental warnings 2 If the problem remains call IBM support Response Failing Item v FFC_26D2 26D2 140 Explanation Error log analysis indicates poor signal quality Replace each part reported by the di...

Page 370: ...00 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D7 26D7 105 Explanation The drive did not become ready Replace the 900 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D7 26D7 106 Explanation The electronics card test failed Replace the 900 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D7 26D7 108 Explanation The bus test failed Replace the 900 GB SFF SAS Hard Disk D...

Page 371: ...0 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D7 26D7 116 Explanation A protocol error 1 Make sure that the firmware of the FRUs shown and the parent adapter are compatible with the diagnostic and application software levels 2 If you do not find a problem call your operating system support person Response Failing Item v FFC_26D7 26D7 117 Explanation A write protect error occurred Repl...

Page 372: ...reservation conflict error Replace the 900 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D7 26D7 124 Explanation A SCSI check condition error occurred Replace the 900 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D7 26D7 126 Explanation A software error was caused by a hardware failure Replace the 900 GB SFF SAS Hard Disk Drive Run diagnostics again on the drive If the error ...

Page 373: ...e original SRN If the problem persists replace the next part in the list Response Failing Item v FFC_B88 v FFC_26D7 26D7 130 Explanation Error log analysis indicates a problem reported by the disk drive s self monitoring function Replace the 900 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D7 26D7 132 Explanation A disk drive hardware error occurred Replace the 900 GB SFF SAS Hard Disk...

Page 374: ...Send Diagnostic command Replace the 900 GB SFF SAS Hard Disk Drive Run diagnostics again on the drive If the error repeats replace the 2nd FRU identified by diagnostics Response Failing Item v FFC_26D7 v FFC_B88 26D7 138 Explanation Error log analysis indicates that the disk drive is operating at a higher than recommended temperature 1 Make sure that v The ventilation holes in the blade server bez...

Page 375: ...lace the 900 GB SFF SAS Hard Disk Drive Response Failing Item v FFC_26D7 2710 101 Explanation Error Log Analysis indicates adapter function failure Replace the Integrated USB Controller Response Failing Item v FFC_2710 2710 601 Explanation Error Log Analysis indicates adapter function failure Replace the Integrated USB Controller Response Failing Item v FFC_2710 2750 201 Explanation Adapter config...

Page 376: ... Replace the PCIe2 16Gb 2 port FC Mezzanine Adapter Response Failing Item v FFC_2750 2750 604 Explanation Adapter down error Replace the PCIe2 16Gb 2 port FC Mezzanine Adapter Response Failing Item v FFC_2750 2755 201 Explanation Adapter configuration error Replace the PCIe2 16Gb 4 port FC Mezzanine Adapter If the problem persists replace the system board Response Failing Item v FFC_2755 v FFC_221...

Page 377: ...Ie2 16Gb 4 port FC Mezzanine Adapter Response Failing Item v FFC_2755 2755 604 Explanation Adapter down error Replace the PCIe2 16Gb 4 port FC Mezzanine Adapter Response Failing Item v FFC_2755 2770 101 Explanation Configuration failure Replace the IBM Flex System EN4132 2 port 10Gb RoCE Adapter Response Failing Item v FFC_2770 2770 102 Explanation Queue pair create failure Replace the IBM Flex Sy...

Page 378: ...v NETWORK 2770 301 Explanation Loop back test failure Do the following steps one at a time in order and rerun the test after each step 1 Reseat the cable 2 Replace the cable 3 Verify that the network is functional 4 Verify that the network switch is functional 5 Go to Performing the checkout procedure Response Failing Item v CABLE v NETWORK v FFC_2770 2770 601 Explanation Error Log Analysis indica...

Page 379: ...e to an internal error Replace the IBM Flex System EN4132 2 port 10Gb RoCE Adapter Response Failing Item v FFC_2770 2770 702 Explanation Error Log Analysis indicates that this adapter has failed due to a failure with the uplink interface used to connect this device to the host processor Replace the IBM Flex System EN4132 2 port 10Gb RoCE Adapter Response Failing Item v FFC_2770 2770 703 Explanatio...

Page 380: ...m v FFC_2770 2770 706 Explanation Error Log Analysis indicates that this adapter has failed due to a memory error Replace the IBM Flex System EN4132 2 port 10Gb RoCE Adapter Response Failing Item v FFC_2770 2D02 XXX Explanation Generic reference for USB controller adapter system board and chassis assembly Go to Performing the checkout procedure Response Failing Item v FFC_2631 2D14 101 Explanation...

Page 381: ...figuration error Use MAP3150 to determine resolution Response 2D29 101 Explanation Adapter configuration error Replace the PCIe x8 Internal 3Gb SAS Adapter Response Failing Item v FFC_2D29 2D29 710 Explanation Permanent controller error Replace the PCIe x8 Internal 3Gb SAS Adapter Response Failing Item v FFC_2D29 2D29 713 Explanation Controller error Replace the PCIe x8 Internal 3Gb SAS Adapter Re...

Page 382: ...1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E00 2E00 701 Explanation Permanent adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress co...

Page 383: ...e system board Response Failing Item v FFC_2E10 2E10 602 Explanation Error Log Analysis indicates an Error Attention condition 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E10 2E10 603 Explanation Error Log ...

Page 384: ...nostic program 3 Replace the system board Response Failing Item v FFC_2E10 2E10 606 Explanation Error Log Analysis indicates adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E10 2E10 701 Explanat...

Page 385: ...rogram 3 Replace the system board Response Failing Item v FFC_2E13 v FFC_221 2E13 601 Explanation Error Log Analysis indicates adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E13 2E13 602 Explan...

Page 386: ...e system board Response Failing Item v FFC_2E13 2E13 605 Explanation Error Log Analysis indicates permanent adapter failure is reported on the other port of this adapter 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item...

Page 387: ...reported 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E13 v FFC_221 2E14 201 Explanation Adapter configuration error 1 Check the BladeCenter management module event log If an error was recorded by the system...

Page 388: ...esponse Failing Item v FFC_2E14 2E14 603 Explanation Error Log Analysis indicates that the microcode could not be loaded on the adapter 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E14 2E14 604 Explanation E...

Page 389: ...diagnostic program 3 Replace the system board Response Failing Item v FFC_2E14 2E14 701 Explanation Error Log Analysis indicates permanent adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E14 v F...

Page 390: ...iling Item v FFC_2E15 2E15 602 Explanation Error Log Analysis indicates an Error Attention condition 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E15 2E15 603 Explanation Error Log Analysis indicates that th...

Page 391: ...parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E15 2E15 606 Explanation Error Log Analysis indicates adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v ...

Page 392: ...n error Replace the IBM Flex System FC3172 2 port 8Gb FC Adapter If the problem persists replace the system board Response Failing Item v FFC_2E16 v FFC_221 2E16 601 Explanation Error log analysis indicates adapter failure Replace the IBM Flex System FC3172 2 port 8Gb FC Adapter Response Failing Item v FFC_2E16 2E16 602 Explanation Error log analysis indicates an error attention condition Replace ...

Page 393: ...s indicates permanent adapter failure is reported on the other port of this adapter Replace the IBM Flex System FC3172 2 port 8Gb FC Adapter Response Failing Item v FFC_2E16 2E16 606 Explanation Error log analysis indicates adapter failure Replace the IBM Flex System FC3172 2 port 8Gb FC Adapter Response Failing Item v FFC_2E16 2E16 701 Explanation Error log analysis indicates permanent adapter fa...

Page 394: ... v FFC_2E21 v FFC_221 2E21 601 Explanation Error Log Analysis indicates adapter failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E21 2E21 602 Explanation Error Log Analysis indicates an Error Attention c...

Page 395: ...ostic program 3 Replace the system board Response Failing Item v FFC_2E21 2E21 605 Explanation Error Log Analysis indicates permanent adapter failure is reported on the other port of this adapter 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system b...

Page 396: ...any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E21 v FFC_221 2E23 101 Explanation Register Test Failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E23 ...

Page 397: ...gram 3 Replace the system board Response Failing Item v FFC_2E23 2E23 105 Explanation External Wrap Test Failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E23 2E23 106 Explanation External Wrap with IP Ch...

Page 398: ...m 3 Replace the system board Response Failing Item v FFC_2E23 2E23 109 Explanation Network link test failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_241 2E23 201 Explanation Enhanced Error Handling Failu...

Page 399: ...nostic program 3 Replace the system board Response Failing Item v FFC_2E23 2E23 602 Explanation Error log analysis indicates an EEH error 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E23 2E23 603 Explanation...

Page 400: ...ter If the problem persists replace the system board Response Failing Item v FFC_2E28 v FFC_221 2E28 601 Explanation Adapter taken off line Replace the IBM Flex System CN4058 8 port 10Gb Converged Adapter Response Failing Item v FFC_2E28 2E28 602 Explanation Adapter parity error Replace the IBM Flex System CN4058 8 port 10Gb Converged Adapter Response Failing Item v FFC_2E28 2E28 603 Explanation P...

Page 401: ...e Failing Item v FFC_2E29 v FFC_221 2E29 601 Explanation Adapter taken off line Replace the IBM Flex System CN4058 8 port 10Gb Converged Adapter Response Failing Item v FFC_2E29 2E29 602 Explanation Adapter parity error Replace the IBM Flex System CN4058 8 port 10Gb Converged Adapter Response Failing Item v FFC_2E29 2E29 603 Explanation Permanent adapter failure Replace the IBM Flex System CN4058 ...

Page 402: ...nation Download firmware error 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E33 2E33 602 Explanation EEPROM read error 1 Check the BladeCenter management module event log If an error was recorded by the syst...

Page 403: ...the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E34 v FFC_221 2E34 601 Explanation Download firmware error 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E34 2E34 602 Explanation...

Page 404: ...eplace the system board Response Failing Item v FFC_2E35 v FFC_221 2E35 601 Explanation Download firmware error 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E35 2E35 602 Explanation EEPROM read error 1 Check...

Page 405: ...the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E36 v FFC_221 2E36 601 Explanation Download firmware error 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board Response Failing Item v FFC_2E36 2E36 602 Explanation...

Page 406: ...lace the IBM Flex System EN4054 4 port 10Gb Ethernet Adapter Response Failing Item v FFC_2E37 2E37 112 Explanation Enhanced Error Handling failure while testing adapter Replace the IBM Flex System EN4054 4 port 10Gb Ethernet Adapter If the problem persists replace the system board Response Failing Item v FFC_2E37 v FFC_221 2E37 140 Explanation DMA read test failed Replace the IBM Flex System EN405...

Page 407: ...ternal loopback test failed Replace the IBM Flex System EN4054 4 port 10Gb Ethernet Adapter Response Failing Item v FFC_2E37 2E37 152 Explanation Internal loopback IP checksum offload test failed Replace the IBM Flex System EN4054 4 port 10Gb Ethernet Adapter Response Failing Item v FFC_2E37 2E37 153 Explanation Internal loopback TCP checksum offload test failed Replace the IBM Flex System EN4054 ...

Page 408: ...BM Flex System EN4054 4 port 10Gb Ethernet Adapter If the problem persists replace the system board Response Failing Item v FFC_2E37 v FFC_221 2E37 701 Explanation Adapter hardware error Replace the IBM Flex System EN4054 4 port 10Gb Ethernet Adapter Response Failing Item v FFC_2E37 2E37 702 Explanation EEH service error Replace the IBM Flex System EN4054 4 port 10Gb Ethernet Adapter If the proble...

Page 409: ... the system board Response Failing Item v FFC_2E3D v FFC_221 2E3D 102 Explanation I O Registers Test Failure Replace the IBM Flex System EN2024 4 port 1Gb Ethernet Adapter Response Failing Item v FFC_2E3D 2E3D 103 Explanation NVRAM and Checksum Verification Failure Replace the IBM Flex System EN2024 4 port 1Gb Ethernet Adapter Response Failing Item v FFC_2E3D 2E3D 104 Explanation Adapter Memory Te...

Page 410: ...lanation Download firmware error Replace the IBM Flex System EN2024 4 port 1Gb Ethernet Adapter Response Failing Item v FFC_2E3D 2E3D 602 Explanation EEPROM read error Replace the IBM Flex System EN2024 4 port 1Gb Ethernet Adapter Response Failing Item v FFC_2E3D 2E3D 701 Explanation Permanent adapter failure Replace the IBM Flex System EN2024 4 port 1Gb Ethernet Adapter If the problem persists re...

Page 411: ...Item v FFC_2E52 2E52 606 Explanation Ethernet configuration error Replace the IBM Flex System CN4058 8 port 10Gb Converged Adapter Response Failing Item v FFC_2E52 2E52 607 Explanation EEH error Replace the IBM Flex System CN4058 8 port 10Gb Converged Adapter Response Failing Item v FFC_2E52 2E53 201 Explanation Adapter configuration error Replace the PCIe2 10Gb 8 port FCoe Mezzanine Adapter If th...

Page 412: ...last three or four digits of the 803 xxx x as the FRU and use general problem resolution If you get no error from the standalone diagnostics you may have a problem with the software contact your support center Note xxxx corresponds to the last three or four digits of the SRN If your 803 xxx x SRN is not listed substitute the last three or four digits of the SRN after the dash for xxx x then procee...

Page 413: ... there is not a system error replace the PCIe x8 Internal 3Gb SAS Adapter Response Failing Item v FFC_2D29 2506 102E Explanation Reallocation failed due to disk out of alternate sectors Go to Performing the checkout procedure Response Failing Item v FFC_722 2506 3002 Explanation Addressed device failed to respond to selection Go to Performing the checkout procedure Response Failing Item v FFC_722 ...

Page 414: ...xplanation Configuration error incorrect connection between cascaded enclosures Go to Performing the checkout procedure Response 2506 4020 Explanation Configuration error connections exceed IOA design limits Go to Performing the checkout procedure Response 2506 4030 Explanation Configuration error incorrect multipath connection Go to Performing the checkout procedure Response 2506 4040 Explanation...

Page 415: ...t worse Go to Performing the checkout procedure Response 2506 4100 Explanation Device bus fabric error Go to Performing the checkout procedure Response 2506 4101 Explanation Temporary device bus fabric error Go to Performing the checkout procedure Response 2506 4110 Explanation Unsupported enclosure function detected Go to Performing the checkout procedure Response 2506 4150 Explanation PCI bus er...

Page 416: ...Performing the checkout procedure Response Failing Item v BAT 2506 8009 Explanation Impending Cache Battery Pack failure Go to Performing the checkout procedure Response Failing Item v BAT 2506 8150 Explanation Controller failure Go to Performing the checkout procedure Response Failing Item v FFC_2506 2506 8157 Explanation Temporary controller failure Go to Performing the checkout procedure Respon...

Page 417: ...dure Response 2506 9008 Explanation Controller does not support function expected for one or more disks Go to Performing the checkout procedure Response 2506 9010 Explanation Cache data associated with attached disks cannot be found Go to Performing the checkout procedure Response 2506 9011 Explanation Cache data belongs to disks other than those attached Go to Performing the checkout procedure Re...

Page 418: ...ion of Disk Array members conflict with another Disk Array Go to Performing the checkout procedure Response 2506 9025 Explanation Incompatible disk installed at degraded disk location in Disk Array Go to Performing the checkout procedure Response 2506 9026 Explanation Previously degraded disk in Disk Array not found at required physical location Go to Performing the checkout procedure Response 250...

Page 419: ... Array Go to Performing the checkout procedure Response 2506 9032 Explanation Disk Array is degraded due to missing failed disk Go to Performing the checkout procedure Response 2506 9041 Explanation Background Disk Array parity checking detected and corrected errors Go to Performing the checkout procedure Response 2506 9042 Explanation Background Disk Array parity checking detected and corrected e...

Page 420: ...y Go to Performing the checkout procedure Response 2506 9061 Explanation One or more disks are missing from a RAID 0 Disk Array Go to Performing the checkout procedure Response 2506 9062 Explanation One or more disks are missing from a RAID 0 Disk Array Go to Performing the checkout procedure Response 2506 9063 Explanation Maximum number of functional Disk Arrays has been exceeded Go to Performing...

Page 421: ...r detected device error during internal media recovery Go to Performing the checkout procedure Response 2506 9082 Explanation Controller detected device error during internal media recovery Go to Performing the checkout procedure Response 2506 9090 Explanation Disk has been modified after last known status Go to Performing the checkout procedure Response 2506 9091 Explanation Incorrect disk config...

Page 422: ...n the device and retry the operation Response Failing Item v FFC_722 2506 FFF6 Explanation Device detected recoverable error Retry the operation Response Failing Item v FFC_722 2506 FFFA Explanation Temporary device bus error Retry the operation Response Failing Item v FFC_722 2506 FFFE Explanation Temporary device bus error Retry the operation Response 2506 FF3D 2506 FFFE 410 Power Systems IBM Fl...

Page 423: ...o adapter Replace the FRU identified by diagnostics Response Failing Item v FFC_722 2D14 3020 Explanation Storage subsystem configuration error Use MAP3150 to determine resolution Response 2D14 3100 Explanation Controller detected device bus interface error Use MAP3150 to determine resolution Response 2D14 3109 Explanation Controller timed out a device command Use MAP3150 to determine resolution R...

Page 424: ...ontroller and enclosure detected Use MAP3144 to determine resolution Response 2D14 4041 Explanation Configuration error incomplete multipath connection between enclosure and device detected Use MAP3146 to determine resolution Response 2D14 4050 Explanation Attached enclosure does not support required multipath function Use MAP3148 to determine resolution Response 2D14 4060 Explanation Multipath re...

Page 425: ...e system board SAS controller Response Failing Item v FFC_2D14 2D14 4160 Explanation PCI bus error detected by controller Replace the system board SAS controller Response Failing Item v FFC_2D14 2D14 7001 Explanation Temporary disk data error Replace the system board SAS controller Response Failing Item v FFC_722 2D14 8150 Explanation Controller failure Replace the system board SAS controller Resp...

Page 426: ...covery Use MAP3190 to determine resolution Response 2D14 9008 Explanation Controller does not support function expected for one or more disks Use MAP3130 to determine resolution Response 2D14 9010 Explanation Cache data associated with attached disks cannot be found Use MAP3120 to determine resolution Response 2D14 9011 Explanation Cache data belongs to disks other than those attached Use MAP3190 ...

Page 427: ...4 Explanation Physical location of Disk Array members conflict with another Disk Array Use MAP3190 to determine resolution Response 2D14 9025 Explanation Incompatible disk installed at degraded disk location in Disk Array Use MAP3110 to determine resolution Response 2D14 9026 Explanation Previously degraded disk in Disk Array not found at required physical location Use MAP3190 to determine resolut...

Page 428: ...etermine resolution Response 2D14 9032 Explanation Disk Array is degraded due to missing failed disk Use MAP3110 to determine resolution Response 2D14 9041 Explanation Background Disk Array parity checking detected and corrected errors Use MAP3190 to determine resolution Response 2D14 9042 Explanation Background Disk Array parity checking detected and corrected errors on specified disk Use MAP3190...

Page 429: ...ssing from a RAID 10 Disk Array Use MAP3111 to determine resolution Response 2D14 9061 Explanation One or more disks are missing from a RAID 0 Disk Array Use MAP3111 to determine resolution Response 2D14 9062 Explanation One or more disks are missing from a RAID 0 Disk Array Use MAP3111 to determine resolution Response 2D14 9063 Explanation Maximum number of functional Disk Arrays has been exceede...

Page 430: ...ia recovery Use MAP3190 to determine resolution Response 2D14 9082 Explanation Controller detected device error during internal media recovery Use MAP3190 to determine resolution Response 2D14 9090 Explanation Disk has been modified after last known status Use MAP3133 to determine resolution Response 2D14 9091 Explanation Incorrect disk configuration change has been detected Use MAP3133 to determi...

Page 431: ...nation Device problem Replace the FRU identified by diagnostics Response Failing Item v FFC_722 2D14 FFF6 Explanation Device detected recoverable error Replace the FRU identified by diagnostics Response Failing Item v FFC_722 2D14 FFFA Explanation Temporary device bus error Replace the FRU identified by diagnostics Response Failing Item v FFC_722 2D14 FFFE Explanation Temporary device bus error Us...

Page 432: ...dentified by diagnostics Response Failing Item v FFC_722 2D29 3020 Explanation Storage subsystem configuration error Use MAP3150 to determine resolution Response 2D29 3100 Explanation Controller detected device bus interface error Use MAP3150 to determine resolution Response 2D29 3109 Explanation Controller timed out a device command Use MAP3150 to determine resolution Response 2D29 3110 Explanati...

Page 433: ...ipath connection between controller and enclosure detected Use MAP3144 to determine resolution Response 2D29 4041 Explanation Configuration error incomplete multipath connection between enclosure and device detected Use MAP3146 to determine resolution Response 2D29 4050 Explanation Attached enclosure does not support required multipath function Use MAP3148 to determine resolution Response 2D29 406...

Page 434: ...esponse Failing Item v FFC_2D29 2D29 4160 Explanation PCI bus error detected by controller Replace the PCIe x8 Internal 3Gb SAS Adapter Response Failing Item v FFC_2D29 2D29 7001 Explanation Temporary disk data error Replace the PCIe x8 Internal 3Gb SAS Adapter Response Failing Item v FFC_722 2D29 8150 Explanation Controller failure Replace the PCIe x8 Internal 3Gb SAS Adapter Response Failing Ite...

Page 435: ...rror during configuration discovery Use MAP3190 to determine resolution Response 2D29 9008 Explanation Controller does not support function expected for one or more disks Use MAP3130 to determine resolution Response 2D29 9010 Explanation Cache data associated with attached disks cannot be found Use MAP3120 to determine resolution Response 2D29 9011 Explanation Cache data belongs to disks other tha...

Page 436: ...ation of Disk Array members conflict with another Disk Array Use MAP3190 to determine resolution Response 2D29 9025 Explanation Incompatible disk installed at degraded disk location in Disk Array Use MAP3110 to determine resolution Response 2D29 9026 Explanation Previously degraded disk in Disk Array not found at required physical location Use MAP3190 to determine resolution Response 2D29 9027 Exp...

Page 437: ...Disk Array Use MAP3110 to determine resolution Response 2D29 9032 Explanation Disk Array is degraded due to missing failed disk Use MAP3110 to determine resolution Response 2D29 9041 Explanation Background Disk Array parity checking detected and corrected errors Use MAP3190 to determine resolution Response 2D29 9042 Explanation Background Disk Array parity checking detected and corrected errors on...

Page 438: ...Array Use MAP3111 to determine resolution Response 2D29 9061 Explanation One or more disks are missing from a RAID 0 Disk Array Use MAP3111 to determine resolution Response 2D29 9062 Explanation One or more disks are missing from a RAID 0 Disk Array Use MAP3111 to determine resolution Response 2D29 9063 Explanation Maximum number of functional Disk Arrays has been exceeded Use MAP3190 to determine...

Page 439: ...e error during internal media recovery Use MAP3190 to determine resolution Response 2D29 9082 Explanation Controller detected device error during internal media recovery Use MAP3190 to determine resolution Response 2D29 9090 Explanation Disk has been modified after last known status Use MAP3133 to determine resolution Response 2D29 9091 Explanation Incorrect disk configuration change has been dete...

Page 440: ...place the FRU identified by diagnostics Response Failing Item v FFC_722 2D29 FFF6 Explanation Device detected recoverable error Replace the FRU identified by diagnostics Response Failing Item v FFC_722 2D29 FFFA Explanation Temporary device bus error Replace the FRU identified by diagnostics Response Failing Item v FFC_722 2D29 FFFE Explanation Temporary device bus error Use MAP3150 to determine r...

Page 441: ...at error 2 If no system error is found replace part numbers reported by the diagnostic program 3 If no entry is found Replace the system board A24 XXX Explanation Spurious interrupts have exceeded threshold Response 1 Check the Management Module event log If an error was recorded by the system process that error 2 If no system error is found replace part numbers reported by the diagnostic program ...

Page 442: ...d chassis assembly Response Failing Item v FFC_SSSS SSSS 105 Explanation The drive did not become ready 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly Re...

Page 443: ...g the system board and chassis assembly Response Failing Item v FFC_SSSS SSSS 112 Explanation The diagnostic test failed 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Replacing the system board and ch...

Page 444: ...ion A SCSD command time out occurred 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly Response Failing Item v FFC_SSSS v FFC_252B SSSS 120 Explanation A SC...

Page 445: ...sis assembly Response Failing Item v FFC_SSSS SSSS 126 Explanation A software error was caused by a hardware failure 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Replacing the system board and chassi...

Page 446: ...scribed in Replacing the system board and chassis assembly Response Failing Item v FFC_SSSS SSSS 132 Explanation A disk drive hardware error occurred 1 Check the BladeCenter management module event log If an error was recorded by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Repl...

Page 447: ...d by the system see POST progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly Response Failing Item v FFC_SSSS SSSS 137 Explanation Unit attention condition has occurred on the Send Diagnostic command 1 Check the BladeCenter management module event log If an ...

Page 448: ...progress codes checkpoints 2 Replace any parts reported by the diagnostic program 3 Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly Response Failing Item v FFC_199 v FFC_252B v FFC_SSSS SSSS 640 Explanation Error log analysis indicates a path error 1 Check the BladeCenter management module event log If an error was recorded by the syste...

Page 449: ...embly 219 Common memory logic problem for memory DIMMs Note If more than one pair of memory DIMMs are reported missing 1 Replace the memory DIMM at the physical location code that is reported 2 Replace the system board 221 System board and chassis assembly 226 System board and chassis assembly 227 System board and chassis assembly 241 Ethernet network problem 282 System board and chassis assembly ...

Page 450: ...ensor failed 25A0 System board and chassis assembly 2627 IBM Flex System 2 port QDR InfiniBand adapter 2629 IBM Flex System 2 port QDR InfiniBand adapter configuration problem 2631 System board and chassis assembly 268B 300 GB SAS small form factor disk drive 26B4 200 GB solid state drive 26BD Cover SAS to SATA bridge problem 26D2 600 GB SAS small form factor disk drive 26D7 900 GB SAS small form ...

Page 451: ...orm MAP 3111 in the Systems Hardware information center MAP 3112 Perform MAP 3112 in the Systems Hardware information center MAP 3113 Perform MAP 3113 in the Systems Hardware information center MAP 3120 Perform MAP 3120 in the Systems Hardware information center MAP 3121 Perform MAP 3121 in the Systems Hardware information center MAP 3130 Perform MAP 3130 in the Systems Hardware information center...

Page 452: ...AP 3140 in the Systems Hardware information center MAP 3141 Perform MAP 3141 in the Systems Hardware information center MAP 3142 Perform MAP 3142 in the Systems Hardware information center MAP 3143 Perform MAP 3143 in the Systems Hardware information center MAP 3144 Perform MAP 3144 in the Systems Hardware information center MAP 3145 Perform MAP 3145 in the Systems Hardware information center MAP ...

Page 453: ...as it might be displayed in the event log of the IBM Chassis Management Module CMM Additional information for the event can be viewed by clicking more in the message field The first word of the SRC in this example is the message identifier B7001111 This example numbers each word after the first word to show relative word positions The seventh word is the direct select address which is 77777777 in ...

Page 454: ...If device errors occur see Troubleshooting by symptom on page 448 Performing the check out procedure Follow this procedure to perform the check out About this task 1 Establish a Serial over LAN SOL session For information about starting an SOL session see the IBM Chassis Management Module Command Line Interface Reference Guide Continue to Step 2 Note If the compute node does not start see Troubles...

Page 455: ... to Starting stand alone diagnostics on page 444 or Starting stand alone diagnostics from a NIM server on page 445 f If you have replaced the failing component perform system verification for the component See Using the diagnostics program on page 446 This ends the AIX procedure 7 Perform the following steps a Ensure that the device from which you load the stand alone diagnostics is set as the fir...

Page 456: ...ating a CE login on page 19 for more information If you need help contact the system operator 2 Type diag and press Enter at the operating system prompt to start the diagnostics program and to display its Function Selection menu See Using the diagnostics program on page 446 for more information about running the diagnostics program 3 When testing is complete press F3 until the Diagnostic Operating...

Page 457: ...diagnostics program Note If the Define Terminal window is shown type the terminal type and press Enter The use of vs100 as the terminal type is preferred However the function keys might not work In this case press Esc and the number on the menus For example instead of F3 you can press Esc 3 7 When testing is complete press F3 until the Diagnostic Operating Instructions window is shown and then pre...

Page 458: ...ollow the steps for network boot problems 6 Press Enter to continue The Function Selection window is shown See Using the diagnostics program for more information about running the diagnostics program Note If the Define Terminal window is shown type the terminal type and press Enter The use of vs100 as the terminal type is preferred However the function keys might not work In this case press Esc an...

Page 459: ...for an extended period of time while the boot image is retrieved from the device About this task This situation is particularly true for boot image and network boot attempts Note For network boot attempts if the system is not connected to an active network or if there is no compute node configured to respond to the system s boot request the system will still attempt to boot Because time out durati...

Page 460: ... the problem in these tables see Running the diagnostics program on page 444 for information about testing the compute node If you have just added new software or a new optional device and the compute node is not working complete the following steps before using the troubleshooting tables 1 Remove the software or device that you just added 2 Run the diagnostic tests to determine whether the comput...

Page 461: ...a USB device a Make sure that the device is configured correctly see Using the SMS utility on page 18 b Connect the device to another port If using a USB hub remove the hub and connect the device directly to the compute node Make sure that the device is configured correctly for the port see Using the SMS utility on page 18 Intermittent Kernel based Virtual Machine KVM problems Video problems 1 Mak...

Page 462: ...e nodes are unable to communicate with the SAN 1 Complete the following items a The I O module is powered on and the appropriate ports are enabled on the I O module b The IBM Chassis Management Module CMM has reported that the I O module has completed POST and that no errors have been reported in the logs c The SAN device is powered on and is functional d All cables between the I O module and the ...

Page 463: ...ebsite for any firmware updates that might apply to this problem You can view the release notes for a firmware update to determine the problems that are addressed by the update 6 Shut down the operating system on all partitions of the compute node turn off the compute node and remove the compute node from the IBM Flex System Enterprise Chassis See Removing the compute node from an IBM Flex System ...

Page 464: ...the operating system for information about viewing network devices 4 From the compute node operating system verify the network settings such as IP address subnet mask if you are using IPv4 DNS DHCP settings and VLAN settings to ensure that the settings match the settings of the network device See the documentation for the operating system for information about checking network settings 5 Check the...

Page 465: ...88 99999999 Depending on your operating system and the utilities installed error messages might also be stored in an operating system log For more information see the documentation that comes with the operating system The Table 15 shows the procedure for isolating which PCI expansion card is failing Table 15 PCI expansion card problem isolation procedure v Follow the suggested actions in the order...

Page 466: ...ccurs by waiting for the management module to discover the compute node Otherwise the system might fail to perform an initial program load IPL CLCKMOD The logic oscillator is failing Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 FRPORT This item does not apply to compute nodes Continue with the next item in the failing item...

Page 467: ...next item in the failing item list MASBUS The multi adapter bridge detected a problem with a connection to a PCI adapter that it controls Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 MEMDIMM The failing component is one of the memory DIMMs 1 Replace the failing DIMM See Removing a DIMM on page 44 for location information a...

Page 468: ...ensed Internal Code component that has control of the slot Continue with the next step 2 What is the value of the first two characters of word 4 of the reference code v 02 or 03 The management console has control of the slot Make sure that management console is not using the slot This ends the procedure v Other Contact your next level of support This ends the procedure 3 Is the SRC B2002475 No Con...

Page 469: ...service processor reports isolation procedures and symbolic failing items to identify specific service actions The isolation procedures and symbolic failing items are recorded in the management module event log A message with three procedures might be similar to the following example except that the entry would be on one line in the event log SN YL31W7120029 SYS F W CEC Hardware VPD See procedure ...

Page 470: ...tem or expansion unit that exhibited the power loss starts normally or stays powered on after an ac power failure replacement of parts might not be needed This is likely caused by one of three scenarios 1 If the compute node was disconnected with the power still on this SRC is generated If the check log indicator remains on it can be turned off through the management console if available 2 Power l...

Page 471: ...k card 1 Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 If the SRC is B1xxB10C or B1xxB10D The system has detected an unconfigured memory controller that is required for the system to function or it has detected that there is not enough memory or that the memory is plugged in incorrectly 1 Use the Advanced System Management ...

Page 472: ...Install the compute node into the IBM Flex System Enterprise Chassis and restart the compute node to verify whether the problem is solved Does the problem persist v Yes Repeat this step and replace the next memory DIMM pair If you have replaced all of the memory DIMM pairs then continue with the next step v No This ends the procedure 6 Perform the following steps a Replace the microprocessor at lo...

Page 473: ...ace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 FSPSP03 A system operator or user error has occurred Refer to the documentation for the function you were attempting to perform FSPSP04 A problem has been detected in the service processor firmware 1 Perform a firmware update See Updating the firmware on page 16 2 If the problem per...

Page 474: ...cedure in the failing item list If the failing item that is listed is a DIMM complete the following steps 1 Replace both memory DIMMs of the pair DIMM 1 P1 C1 Replace DIMMs 1 and 2 DIMM 2 P1 C2 Replace DIMMs 1 and 2 DIMM 3 P1 C3 Replace DIMMs 3 and 4 DIMM 4 P1 C4 Replace DIMMs 3 and 4 DIMM 5 P1 C5 Replace DIMMs 5 and 6 DIMM 6 P1 C6 Replace DIMMs 5 and 6 DIMM 7 P1 C7 Replace DIMMs 7 and 8 DIMM 8 P1...

Page 475: ...12 The DIMM that was in the failing item list did not correct the memory error Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 FSPSP14 The service processor cannot establish communication with the compute node firmware The compute node firmware will continue to run the system and partitions while it attempts to recover the co...

Page 476: ...ing from the system configuration because JTAG lines are not working Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 FSPSP23 The system needs to perform a service processor dump 1 Log into the Advanced System Management Interface ASMI as the admin user or with the celogin user ID 2 Click System Service Aids Service Processor ...

Page 477: ... data VPD found on the management card has been corrupted This error occurred before the VPD collection was completed so no location codes have been created 1 Replace the management card as described in Removing the management card on page 58 and Installing the management card on page 60 2 After replacing the card and installing the compute node in the chassis unit and before rebooting the compute...

Page 478: ...n Replacing the system board and chassis assembly on page 83 v Reason code A460 This procedure must be performed by an authorized service provider and requires a celogin user ID If you are not an authorized service provider contact your next level of support 1 Access the Advanced System Management Interface ASMI Expand System Configuration Program Vital Product Data Set the enclosure serial number...

Page 479: ... the error exchange the memory cards of the incorrect type with those of the correct type SRC B1xx C02B A group of memory cards is missing and is required so that other memory cards on the board can be configured The additional parts in the failing item list include all the missing memory cards in the group To correct the error add or move the memory cards to the correct locations SRC B1xx C036 A ...

Page 480: ...placing the system board and chassis assembly on page 83 FSPSP47 The system has detected an error within the PSI link Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 FSPSP48 A diagnostics function detects an external processor interface problem If the failing items preceding this isolation procedure in the failing item list d...

Page 481: ...he system is operating in a degraded mode Replace the failing item after this isolation procedure in the failing item list If the failing item that is listed is a DIMM complete the following steps 1 Replace both memory DIMMs of the pair DIMM 1 P1 C1 Replace DIMMs 1 and 2 DIMM 2 P1 C2 Replace DIMMs 1 and 2 DIMM 3 P1 C3 Replace DIMMs 3 and 4 DIMM 4 P1 C4 Replace DIMMs 3 and 4 DIMM 5 P1 C5 Replace DI...

Page 482: ... Chassis to verify that both areas are free of obstructions that impede the airflow If there are obstructions you must clear the obstructions Also clean the air inlets and exits in the IBM Flex System Enterprise Chassis drawer as required If you cleared obstructions retry the operation 3 Verify that the fans in the IBM Flex System Enterprise Chassis are working correctly If they are not replace fa...

Page 483: ... the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 MEMCTLR The failing component is one of the memory controllers Replace the system board and chassis assembly as described in Replacing the system board and chassis assembly on page 83 MEMDIMM The failing component is one of the memory DIMMs 1 Replace the failing DIMM See Removing a DIM...

Page 484: ...he thermal power management firmware has detected that the system is operating without power supply redundancy The maximum power limit based on the compute node configuration was reached and action was taken to reduce power consumption 1 Check the Active Status log from the IBM Flex System Manager or the Event log from the Hardware Management Console HMC or the application log from the Integrated ...

Page 485: ...pute node 2 If you received any error messages when using the software see the information that comes with the software for a description of the messages and suggested solutions to the problem 3 Contact your place of purchase of the software 4 To check the operating system logs for information about the source of the error first check the ServerProven plan and then complete the following items a F...

Page 486: ...atic sensitive devices on page 30 guidelines If an error occurs view the light path diagnostic LEDs in the following order Procedure 1 Look at the control panel on the front of the compute node See Compute node control panel button and LEDs on page 9 v If the check log LED is lit it indicates that information about a suboptimal condition in the compute node is available in the management module ev...

Page 487: ... HDD or SSD 3 DRV1 LED HDD or SSD 4 Drive board LED solid state drive interposer which is integrated in the cover 5 Management card LED 6 System board LED 7 Light path power LED 8 DIMM LEDs 9 I O expansion card ETE connector LED 10 Microprocessor LEDs Figure 53 LED locations on the system board of the IBM Flex System p270 Compute Node Chapter 8 Troubleshooting 475 ...

Page 488: ...ry error occurred Replace the battery as described in Removing the battery on page 56 and Installing the battery on page 56 DIMM x error P1 C1 DIMM 1 P1 C2 DIMM 2 P1 C3 DIMM 3 P1 C4 DIMM 4 P1 C5 DIMM 5 P1 C6 DIMM 6 P1 C7 DIMM 7 P1 C8 DIMM 8 P1 C9 DIMM 9 P1 C10 DIMM 10 P1 C11 DIMM 11 P1 C12 DIMM 12 P1 C13 DIMM 13 P1 C14 DIMM 14 P1 C15 DIMM 15 P1 C16 DIMM 16 A memory error occurred 1 Verify that the...

Page 489: ...ake sure that the SAS adapter is supported 2 Replace the SAS adapter as described in Removing an I O expansion adapter on page 49 and Installing an I O expansion adapter on page 52 If you are still having problems see the ServerProven website Management card error P1 C21 A system board error occurred Replace the management card assembly as described in Removing the management card on page 58 and I...

Page 490: ... be necessary to first save the original virtual Fibre Channel vfchost data of your compute node Procedure To save the original vfchost data and the original physical Fibre Channel adapter port fcs location codes complete the following steps by using the padmin user account 1 To save the original vfchost data use the lsmap command as follows Enter the command from the command line interface on the...

Page 491: ... location codes Perform a vfcmap of the new Fibre Channel adapter fcs to the appropriate vfchost To restore the vfchost mapping data complete the following steps by using the padmin user account 1 To save the new Fibre Channel adapter fcs location codes use the lsdev vpd command as follows Enter the command from the command line interface on the source Virtual I O Server VIOS lsdev vpd grep fcs te...

Page 492: ... normally starts from the TEMP image and uses the PERM image as a backup If the TEMP image becomes damaged such as from a power failure during a firmware update you can recover the TEMP image from the PERM image About this task If your system hangs start the PERM image See Starting the PERM image Starting the PERM image You can force the compute node to start the permanent PERM image About this ta...

Page 493: ...ed in Starting the TEMP image on page 18 What to do next You might need to update the firmware code to the latest version See Updating the firmware on page 16 for more information about how to update the firmware code Verifying the system firmware levels The diagnostics program displays the current system firmware levels for the temporary TEMP and permanent PERM images This function also displays ...

Page 494: ... the Diagnostic Operating Instructions window is displayed Then press F3 again to exit the diagnostic program Solving shared IBM Flex System Enterprise Chassis resource problems Problems with shared resources might appear to be in the compute node but might actually be a problem in a IBM Flex System Enterprise Chassis component About this task This information provides procedures to help you isola...

Page 495: ...To check the general function of shared network connection resources complete the following steps Procedure 1 Verify that the network cables are securely connected to the I O module 2 Verify that the power configuration of the IBM Flex System Enterprise Chassis supports the I O module configuration 3 Verify that the installation of the I O module type is supported by the IBM Flex System Enterprise...

Page 496: ...e is set correctly See the information center for your management module or the Management Module User s Guide or the Management Module Command Line Interface Reference Guide for more information 7 Verify that the IBM Flex System Enterprise Chassis blowers are correctly installed and operational Solving undetermined problems When you are diagnosing a problem in the IBM Flex System p270 Compute Nod...

Page 497: ...s required for the compute node to start v System board and chassis assembly with two microprocessors v Two 4 GB DIMMs v A functioning IBM Flex System Enterprise Chassis 6 Install and turn on the compute node If the problem remains suspect the following components in order a DIMM b System board and chassis assembly Results If the problem is solved when you remove an I O expansion card from the com...

Page 498: ...486 Power Systems IBM Flex System p270 Compute Node Installation and Service Guide ...

Page 499: ...s and or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to websites not owned by the manufacturer are provided for convenience only and do not in any manner serve as an endorsement of those websites The materials at those websites are not part of the materials for this product and use of those websites is at...

Page 500: ...data in sensitive or critical operations Users should periodically check the manufacturer s support websites for updated information and fixes applicable to the system and related software Homologation statement This product may not be certified in your country for connection by any means whatsoever to interfaces of public telecommunications networks Further certification may be required by law pr...

Page 501: ...ions to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada...

Page 502: ...ake corrective actions Japanese Electronics and Information Technology Industries Association JEITA Confirmed Harmonics Guideline products less than or equal to 20 A per phase Japanese Electronics and Information Technology Industries Association JEITA Confirmed Harmonics Guideline with Modifications products greater than 20 A per phase Electromagnetic Interference EMI Statement People s Republic ...

Page 503: ...aiwan statement above Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user will be required to take adequate measures IBM Taiwan Contact Information Electromagnetic Interference EMI Statement Korea Appendix Notices 491 ...

Page 504: ...ll kann vom Betreiber verlangt werden angemessene Maßnahmen zu ergreifen und dafür aufzukommen Deutschland Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten Dieses Produkt entspricht dem Gesetz über die elektromagnetische Verträglichkeit von Geräten EMVG Dies ist die Umsetzung der EU Richtlinie 2004 108 EG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut...

Page 505: ...y turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures v Reorient or relocate the receiving antenna v Increase the separation between the equipment and receiver v Connect the equipment into an outlet on a circuit different from that to which the receiver is connected v Consult an IBM authorized dealer or service represe...

Page 506: ... of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication equipment European Comm...

Page 507: ...die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung von IBM verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung von IBM gesteckt eingebaut werden Deutschlan...

Page 508: ...ute and display these publications solely within your enterprise provided that all proprietary notices are preserved You may not make derivative works of these publications or reproduce distribute or display these publications or any portion thereof outside your enterprise without the express consent of IBM Rights Except as expressly granted in this permission no other permissions licenses or righ...

Page 509: ...Appendix Notices 497 ...

Page 510: ...IBM Printed in USA ...

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