IBM 8671 - Eserver xSeries 235, Maintenance And Troubleshooting Manual

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Notes:
1. If you have a power-on password or administrator password set, you must type
the password and press Enter, when prompted, before POST will continue.
2. A single problem might cause several error messages. When this occurs, work
to correct the cause of the first error message. After you correct the cause of
the first error message, the other error messages usually will not occur the next
time you run the test.
The POST error log contains the three most recent error codes and messages that
the system generated during POST. The System Error log contains all messages
issued during POST and all system status messages from the service processor.
You can view the contents of the System Error log from the Configuration/Setup
Utility program or from the diagnostic programs.
Viewing error logs from the Configuration/Setup Utility program
Start the Configuration/Setup Utility program; then, select Error Logs from the main
menu. See “Starting the Configuration/Setup Utility program” on page 15 for more
information.
Viewing error logs from the diagnostic programs
Start the diagnostic programs; select Hardware Info from the top of the diagnostic
programs screen; select System Error Log from the list that appears; then, follow
the instructions on the screen. See “Starting the diagnostic programs” on page 34
for more information.
ServerGuide error symptoms
Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
Table 3. ServerGuide Setup and Installation CD
Symptom Suggested action
The ServerGuide
Setup and
Installation CD will
not start.
v Ensure that the server is supported and has a startable (bootable)
CD-ROM drive.
v If the startup (boot) sequence settings have been altered, ensure
that the CD-ROM drive is first in the startup sequence.
v If more than one CD-ROM drive is installed, ensure that only one
drive is set as the primary drive. Start the CD from the primary
drive.
The SCSI RAID
program cannot
view all installed
drives, or the NOS
cannot be installed.
v
Ensure that there are no duplicate SCSI IDs or IRQ assignments.
v Ensure that the hard disk drive is connected properly.
The Operating
System Installation
program
continuously loops.
Make more space available on the hard disk.
The ServerGuide
program will not
start your NOS CD.
Ensure that the NOS CD you have is supported by the ServerGuide
program. See the ServerGuide Setup and Installation CD label for a
list of supported NOS versions.
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xSeries 235 Type 8671: Hardware Maintenance Manual and Troubleshooting Guide