IBM 8671 - Eserver xSeries 235 Maintenance And Troubleshooting Manual Download Page 146 | Manualshive

Page: 146 / 222

background image

Note:

See

“System”

on

page

162

to

determine

which

components

should

be

replaced

by

a

field

service

technician.

Error

code/symptom

FRU/action

166-198-000

System

Management:

Aborted

(Unable

to

communicate

with

ASM.

It

may

be

busy.

Run

the

test

again.)

1.

Run

the

diagnostic

test

again.

2.

Correct

other

error

conditions

and

retry.

These

include

other

failed

system

management

tests

and

items

logged

in

the

System

Error

Log

of

the

optional

Remote

Supervisor

Adapter.

3.

Disconnect

all

server

and

option

power

cords

from

the

server,

wait

30

seconds,

reconnect,

and

retry.

4.

Remote

Supervisor

Adapter,

if

installed.

5.

System

board.

166-201-001

System

Management:

Failed

(I2C

bus

error(s)

See

SERVPROC

and

DIAGS

entries

in

event

log.)

1.

If

installed,

reseat

the

I2C

cable

between

the

Remote

Supervisor

Adapter

(in

PCI

slot

1/J32)

and

the

system

board

(J27).

2.

Reseat

memory

DIMMs.

3.

Memory

DIMMs.

4.

System

board.

166-201-002

System

Management:

Failed

(I2C

bus

error(s)

See

SERVPROC

and

DIAGS

entries

in

event

log.)

1.

Reseat

I2C

cable

between

the

operator

information

panel

and

the

system

board

(J24).

2.

Reseat

I2C

cable

between

the

diagnostics

panel

and

the

system

board

(J23).

3.

Operator

information

panel.

4.

Diagnostics

panel.

5.

System

board.

166-201-003

System

Management:

Failed

(I2C

bus

error(s)

See

SERVPROC

and

DIAGS

entries

in

event

log.)

1.

Reseat

cables

between

the

system

board

and

the

power

supply

or

power

cage

assembly,

if

installed.

2.

Power

cage

assembly,

if

installed.

3.

System

board.

166-201-004

System

Management:

Failed

(I2C

bus

error(s)

See

SERVPROC

and

DIAGS

entries

in

event

log.)

1.

DASD

backplane

2.

System

board

166-201-005

System

Management:

Failed

(I2C

bus

error(s)

See

SERVPROC

and

DIAGS

entries

in

event

log.)

1.

Reseat

Memory

DIMMs.

2.

Reseat

microprocessors.

3.

Memory

DIMMs.

4.

Microprocessors.

5.

System

board.

166-250-000

System

Management:

Failed

(I2C

cable

is

disconnected.

Reconnect

I2C

cable

between

Remote

Supervisor

Adapter

and

system

board.)

1.

Reseat

I2C

cable

between

the

Advanced

System

Management

Adapter

(in

PCI

slot

1/J32)

and

the

system

board

(J27).

2.

I2C

cables.

3.

Advanced

System

Management

adapter.

4.

System

board.

166-260-000

System

Management:

Failed

(Restart

ASM

Error.

After

restarting,

ASM

communication

was

lost.

Unplug

and

cold

boot

to

reset

ASM.)

1.

Disconnect

all

server

and

option

power

cords

from

the

server,

wait

30

seconds,

reconnect,

and

retry.

2.

Reseat

the

Remote

Supervisor

Adapter

(in

PCI

slots

1/J32).

3.

Remote

Supervisor

Adapter.

136

xSeries

235

Type

8671:

Hardware

Maintenance

Manual

and

Troubleshooting

Guide

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Summary of Contents for 8671 - Eserver xSeries 235

Page 1: ...xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ERserver...

Page 2: ......

Page 3: ...xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ERserver...

Page 4: ...mber 2005 The most recent version of this document is available on the World Wide Web at http www ibm com pc support Copyright International Business Machines Corporation 2002 All rights reserved US G...

Page 5: ...tshinweise bevor Sie eine Anweisung ausf hren Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione Lea atentamente todas las declaraciones de pre...

Page 6: ...iv xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 7: ...available from the Configuration Setup main menu 16 Using passwords 19 Using the LSI Logic Configuration Utility program 21 Starting the LSI Logic Configuration Utility program 21 Formatting a SCSI ha...

Page 8: ...ns 53 Removing the server door tower model 54 Removing the server left side cover and bezel tower model 55 Removing the left side cover 55 Removing the bezel 56 Removing the server top cover and bezel...

Page 9: ...n a rack 108 Input output connectors 108 Parallel port 109 Video port 110 Keyboard port 110 Auxiliary device pointing device port 110 Ultra320 SCSI system board connectors 110 Serial ports 112 Univers...

Page 10: ...mation 169 General safety 169 Electrical safety 170 Safety inspection guide 171 Handling electrostatic discharge sensitive devices 172 Grounding requirements 172 Safety notices multilingual translatio...

Page 11: ...to help you solve the problem yourself or to provide helpful information to a service technician In addition to this Hardware Maintenance Manual and Troubleshooting Guide the following xSeries 235 Typ...

Page 12: ...nvenient or problem situations v Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage cou...

Page 13: ...I ports dual channel integrated SCSI controller with RAID capabilities on the system board v Three Universal Serial Bus USB v1 1 ports one on the front and two on the rear of the enclosure v Keyboard...

Page 14: ...figuration Hard disk drive activity LED green Hard disk drive status LED amber Reset button Power control button Cover release latch Operator information panel Power control button shield if installed...

Page 15: ...e controller is identifying the drive Model type serial number The model type identifies your server model The serial number uniquely identifies your server Cover release latch Slide this latch to rel...

Page 16: ...reen DC power LED green DC power LED green Ethernet link status LED PCI X slot 5 attention LED PCI X slot 6 attention LED Power supply 2 Power supply 1 Fan 1 LED Fan 2 LED NMI button service use only...

Page 17: ...the server you must unplug the server power cords from the electrical outlets or from the uninterruptible power device Power on LED When this green LED is on power is present in the server When this L...

Page 18: ...system management adapter is initializing therefore the power control button does not respond v If the server is turned on and a power failure occurs the server will restart automatically when power...

Page 19: ...device ensure that all power cords are disconnected from the power source 1 2 3 Press the power control button on the front of the server This will put the server in Standby mode Note You might need...

Page 20: ...t 5 seconds before you turn on the server again b You might need to press and hold the power control button for more than 4 seconds to cause an immediate shutdown of the operating system and to force...

Page 21: ...e selected product Topics are in folders or under other topics A plus sign appears beside each folder or topic that has additional topics under it Click the plus sign to display the additional topics...

Page 22: ...agement Director Package http www ibm com pc qtechinfo MIGR 40738 html This Web page includes links to software downloads and publications for the latest release of IBM Director IBM xSeries Systems Ma...

Page 23: ...4 Install any applicable eFixes DSSPs and additional updates for your server from the IBM Web site Complete the following steps to obtain and install eFixes DSSPs or other updates 1 Go to the IBM Web...

Page 24: ...14 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 25: ...n page 25 for more information v ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are designed for your IBM ser...

Page 26: ...This includes the type speed and cache sizes of the microprocessors and the amount of memory installed Changes that you make to configuration settings appear on this summary screen You cannot edit th...

Page 27: ...orgotten it cannot be overridden or removed You must replace the system board Note This choice is available on the Configuration Setup Utility menu only if the optional IBM Remote Supervisor Adapter i...

Page 28: ...stem Partition Memory Settings Select this choice to manually enable a pair of memory connectors If a memory error is detected during POST or memory configuration the server will automatically disable...

Page 29: ...ice Information Select this choice to view the properties of adapters installed in PCI slots v Administrator Password Select this choice to set or change the administrator password v Remote Control Se...

Page 30: ...is overridden The default position is Off To bypass the power on password check move the switch to the opposite position Changing the position of this switch does not affect the administrator passwor...

Page 31: ...moved you must re enable the on board SCSI controller in using the Configuration Setup Utility program see Starting the Configuration Setup Utility program on page 15 See Using ServeRAID Manager on pa...

Page 32: ...e at http www ibm com pc qtechinfo MIGR 4ZKPPT html To purchase the latest ServerGuide Setup and Installation CD go to the ServerGuide fulfillment Web site at http www ibm com pc coupon The ServerGuid...

Page 33: ...egrated SCSI controller with RAID capabilities you can run the SCSI RAID configuration program to create logical drives Note Features and functions can vary slightly with different versions of the Ser...

Page 34: ...etup is complete you can access programs in the System Partition by restarting the server and pressing Alt F1 when the prompt is displayed The System Partition menu displays the programs that are avai...

Page 35: ...rating system replication diskettes Installing your operating system without ServerGuide If you have already configured the server hardware and you decide not to use the ServerGuide program to install...

Page 36: ...an interface for connecting to 10 Mbps 100 Mbps or 1000 Mbps networks and provides full duplex FDX capability which enables simultaneous transmission and reception of data on the Ethernet local area n...

Page 37: ...Update Utility program for your server from the IBM Support Web site at http www ibm com pc support Then run the Integrated System Management Firmware Update Utility program to create a diskette to u...

Page 38: ...28 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 39: ...her error messages might not occur the next time you run the test A failed system might be part of a shared DASD cluster two or more systems sharing one or more external storage devices Before you run...

Page 40: ...7 Check the information LED panel System Error LED if it is on see Diagnostic panel system error LED on page 132 8 Check the System Error log If an error was recorded by the system see Chapter 6 Sympt...

Page 41: ...d of testing the major components of your server See Diagnostic programs and error messages on page 33 for more information v Light path diagnostics Your server has light emitting diodes LEDs to help...

Page 42: ...System Error Log from the list that appears then follow the instructions on the screen See Starting the diagnostic programs on page 34 for more information ServerGuide error symptoms Look for the sym...

Page 43: ...ated by error messages should be performed by trained service personnel Sometimes the first error to occur causes additional errors In this case the server displays more than one error message Always...

Page 44: ...itional information that you can use to analyze the problem Starting the diagnostic programs Complete the following steps to start the diagnostic programs 1 Turn on the server and watch the screen Not...

Page 45: ...n that comes with the software package Viewing the test log When the tests are completed you can view the test log by selecting Utility from the top of the screen and then selecting View Test Log Note...

Page 46: ...m if an error causes the server to shut down See System board LED locations on page 53 LEDs for Active PCI slots Each Active hot plug PCI slot has three LEDs associated with it one power LED and two a...

Page 47: ...system documentation to determine if your operating system supports hot plug PCI adapters and if so what the attention LEDs indicate The following table describes the adapter power and attention LEDs...

Page 48: ...Fan 2 LED NMI button service use only For more information about the ac and dc power LEDs see Power supply LED errors on page 146 Light path diagnostics If the system error LED in the operator informa...

Page 49: ...rmation about the service processor Remind button You can use the Remind button to place the front panel system error LED into the Remind mode By pressing the button you acknowledge the failure but in...

Page 50: ...t 1 Update POST BIOS from the menu that contains various flash update options 8 When prompted as to whether you want to save the current code to a diskette press N 9 When prompted to choose a language...

Page 51: ...termine whether the hub supports auto negotiation If it does not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub v Check the Ethernet controll...

Page 52: ...ceive activity LED does not work Check the following v Make sure that you have loaded the network device drivers v The network might be idle Try sending data from this server v Run diagnostics on the...

Page 53: ...ted Ethernet controller might display messages from certain device drivers The latest information available concerning these messages will be made available at the IBM Support Web site at http www ibm...

Page 54: ...44 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 55: ...rver monitor and any other options that you intend to install v Back up all important data before you make changes to disk drives v For a list of supported options for your server go to http www ibm c...

Page 56: ...tall them To reduce the possibility of electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v Handle the device...

Page 57: ...owing illustration shows the major components in your server Note The illustrations in this document might differ slightly from your hardware Microprocessor Memory modules Power supply Rear fans 1 and...

Page 58: ...installable options DIMM 1 J7 DIMM 2 J9 DIMM 3 J11 DIMM 4 J12 DIMM 5 J14 DIMM 6 J15 Battery BH1 VRM 2 J1 Microprocessor 2 U9 Microprocessor 1 U13 VRM 1 J17 Remote Supervisor Adapter J27 PCI slot 1 32...

Page 59: ...r fans on all other system boards IDE CD ROM drive J21 Diskette drive J22 Light Path Diagnostics panel J23 Operator information panel J24 SCSI channel A J44 SCSI channel B J51 On off reset panel J47 F...

Page 60: ...e input output external port connectors on the system board Front USB J29 Keyboard J2 Mouse J3 Parallel J5 Serial J8 RS 485 J13 Rear USB J16 Video J19 Ethernet J26 Optional serial 533 MHz system board...

Page 61: ...em board switch block SW1 and jumper blocks J28 and J42 on the system board System board switch block SW1 1 2 3 4 5 6 7 8 OFF 1 2 3 1 2 3 3 2 1 3 2 1 1 2 Disabled 1 2 Normal 2 3 Enabled 2 3 Update Boo...

Page 62: ...efault position after the password is overridden Changing the position of this switch does not affect the administrator password check if an administrator password is set See Choices available from th...

Page 63: ...5 DIMM 1 error LED CR16 DIMM 2 error LED CR17 DIMM 3 error LED CR18 DIMM 4 error LED CR20 DIMM 5 error LED CR22 DIMM 6 error LED CR23 Service processor activity LED CR67 PCI bus A error LED CR66 PCI X...

Page 64: ...llowing steps to remove the server door 1 Review the information in Installation guidelines on page 45 Handling static sensitive devices on page 46 and Safety information on page 169 2 Unlock and open...

Page 65: ...ver left side cover 1 Review the information in Installation guidelines on page 45 Handling static sensitive devices on page 46 and Safety information on page 169 2 Push the plastic cover release latc...

Page 66: ...owing steps to remove the bezel 1 Review the information in Installation guidelines on page 45 Handling static sensitive devices on page 46 and Safety information on page 169 2 Press up on the bezel r...

Page 67: ...A N T P O W E R S U P P L Y 1 2 3 A B 1 2 3 F A N T E M P E R A T U R E Complete the following steps to remove the server top cover 1 Review the information in Installation guidelines on page 45 Hand...

Page 68: ...zel to the right to disengage the tabs 5 Remove the bezel from the server and store the bezel in a safe place Removing and installing the adapter support bracket When working with some options you mus...

Page 69: ...r retention clip on top of the adapter support bracket for the location of this clip see the illustration at Installing a hot plug adapter slots 5 and 6 on page 62 then remove the full length adapters...

Page 70: ...adapter installation procedures review Adapter considerations The following illustration shows the location of the PCI and PCI X adapter expansion slots on the system board Slots 5 and 6 are the Acti...

Page 71: ...tional ServeRAID 5i controller is installed it overrides the standard functionality of the integrated SCSI controller with RAID capabilities and forces PCI X slot 4 to 66 MHz The ServeRAID 5i controll...

Page 72: ...em documentation for additional information 3 You do not have to turn off the server to install hot plug adapters in the hot plug slots However you must turn off the server when performing any steps t...

Page 73: ...for future use 8 If you are installing a full length adapter lift the adapter retention clip on the adapter support bracket Otherwise continue with the next step 9 See the documentation that comes wi...

Page 74: ...guration on page 103 Installing a non hot plug adapter any slot The following illustration shows how to install a non hot plug PCI or PCI X adapter Adapter Adapter retention latch Expansion slot cover...

Page 75: ...unlocked open position as shown in the illustration at Installing a hot plug adapter slots 5 and 6 on page 62 Attention Expansion slot covers must be installed on all empty slots This maintains the e...

Page 76: ...ort bracket Otherwise continue with the next step 12 Connect any needed cables to the adapter Attention When you route the cables do not block the ventilated space around any of the fans 13 If you hav...

Page 77: ...hat come with your server and options Use these identifiers to connect the cables to the correct connectors For example the hard disk drive cables are labeled HDD option Complete the following steps t...

Page 78: ...stalled the ServeRAID controller install it now See Installing a hot plug adapter slots 5 and 6 on page 62 or Installing a non hot plug adapter any slot on page 64 for instructions for installing a ho...

Page 79: ...he following illustration shows how to route two SCSI cables from backplanes to the ServeRAID controller in PCI slot 3 in this illustration ServeRAID adapter SCSI connector B SCSI cable Note If you pl...

Page 80: ...speed ratings might cause all drives to operate at the lower throughput speed Do the following to configure the channels on the two SCSI backplanes v You can configure each SCSI channel bus independen...

Page 81: ...ry remove the air baffle assembly adapter support bracket adapters and plastic dividers See Removing and installing the adapter support bracket on page 58 and Working with adapters on page 60 for addi...

Page 82: ...ion option Filler panel 9 Locate the short SCSI cable that comes with this kit Note The SCSI cables that come with this kit can only be used with the integrated SCSI controller with RAID capabilities...

Page 83: ...the cable connector location 12 Slide the 3 Pack Ultra320 Hot Swap Expansion option into the server until it stops Secure the 3 Pack Ultra320 Hot Swap Expansion option to the server with the four scr...

Page 84: ...tinuing to operate your system while a hard disk drive is removed or installed These drives are known as hot swap drives Each hot swap drive has two indicator LEDs see Server controls and indicators o...

Page 85: ...vity light Hard disk drive status light USB connector Note The SCSI IDs for the hot swap drives are printed on the bezel immediately adjacent to the hot swap drive bays see Table 8 on page 112 v Your...

Page 86: ...the hot swap bays are arranged horizontally in the standard hard disk drive cage the bay numbers are 0 through 5 from left to right In the tower model bays 0 through 5 are below the removable media dr...

Page 87: ...d disk drive in the hot swap bay a Ensure that the tray handle is open that is perpendicular to the drive b Align the drive assembly with the guide rails in the bay c Gently push the drive assembly in...

Page 88: ...e 75 1 Review the information in Installation guidelines on page 45 Handling static sensitive devices on page 46 and Safety information on page 169 2 Turn off the server and disconnect all power cords...

Page 89: ...the two drop SCSI signal cable to the rear of the removable media drive 9 Connect a power cable to the back of the drive A three drop power cable for removable media drives comes installed in your ser...

Page 90: ...z 2 5 V 184 pin double data rate DDR PC2100 registered synchronous dynamic random access memory SDRAM with error correcting code ECC DIMMs These DIMMs must be compatible with the latest PC2100 SDRAM R...

Page 91: ...y information on page 169 2 Turn off the server and disconnect all power cords and external cables Turning off the server on page 9 then remove the server cover see Removing the server left side cover...

Page 92: ...ave other options to install or remove do so now otherwise go to Installing the server bezel and left side cover tower model on page 100 or Installing the server bezel and top cover rack configuration...

Page 93: ...system board Notes 1 To order additional microprocessor options contact your IBM reseller or IBM marketing representative 2 When you install a microprocessor in socket U9 you must also install the vol...

Page 94: ...s Turning off the server on page 9 then remove the server cover see Removing the server left side cover and bezel tower model on page 55 or Removing the server top cover and bezel rack configuration o...

Page 95: ...ge the microprocessor and system board 8 Install the microprocessor a Touch the static protective package containing the new microprocessor to any unpainted metal surface on the server then remove the...

Page 96: ...oriented and aligned correctly with pin number 1 in the socket before you try to close the microprocessor release lever The following illustration shows the alignment marks for both microprocessors an...

Page 97: ...captive screws to prevent damage to the microprocessor Ensure that the screws are completely tightened until they stop otherwise damage to the microprocessor will occur 10 Close the cover on the air b...

Page 98: ...e the following precautions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present insid...

Page 99: ...the power supply out of the bay and set it aside 4 Install the replacement power supply Power supply Power supply handle half open position 2 1 I O cable restraint bracket Power cord restraint bracket...

Page 100: ...ing properly Installing a hot swap power supply option Your server comes with one fixed power supply or two hot swap power supplies depending on the server model If your server has one fixed power sup...

Page 101: ...the cable routing Route the power cords through the power cord restraint bracket on the bottom Route the remaining cables for example the cables that are connected to the I O ports through the I O ca...

Page 102: ...rver a Disconnect the small device power cable P7 from the back of the diskette drive Note You might need to remove the diskette drive from the server in order to disconnect and reconnect its cables T...

Page 103: ...ption 2 1 Cables Hot swap power supply option a Push the cables on the back of the power supply option into the power supply bay first then slide the hot swap power supply cage with power supplies int...

Page 104: ...the server bezel and left side cover tower model on page 100 or Installing the server bezel and top cover rack configuration on page 103 10 Plug one end of each power cord into the corresponding conne...

Page 105: ...Fan release latch Fan assembly latch Hot swap fan assembly Release lever Hot swap fan Rear fan 1 or 2 Front fan 5 or 6 Center fan 3 or 4 Chapter 4 Customer replaceable units 95...

Page 106: ...lling the server bezel and top cover rack configuration on page 103 Replacing a center fan Complete the following steps to replace center fan 3 or 4 1 Review the information in Installation guidelines...

Page 107: ...Batteries and accumulators that contain heavy metals must not be disposed of with normal domestic waste They will be taken back free of charge by the manufacturer distributor or representative to be...

Page 108: ...the system board 6 Locate the battery connector BH1 on the system board DIMM 1 J7 DIMM 2 J9 DIMM 3 J11 DIMM 4 J12 DIMM 5 J14 DIMM 6 J15 Battery BH1 VRM 2 J1 Microprocessor 2 U9 Microprocessor 1 U13 VR...

Page 109: ...fore the power control button becomes active 13 Start the Configuration Setup Utility program and set configuration parameters as needed see Starting the Configuration Setup Utility program on page 15...

Page 110: ...e information in Installation guidelines on page 45 Handling static sensitive devices on page 46 and Safety information on page 169 2 Insert the two tabs on the bottom of the bezel into the matching h...

Page 111: ...lace the bottom lip of the left side cover over the bottom edge of the server chassis 3 Rotate the left side cover to a vertical position inserting the tabs at the top of the left side cover into the...

Page 112: ...ty information on page 169 2 Set the door on the bottom hinge 3 Locate the flange on the top edge of the door 4 Press the flange downward while pressing the top of the door toward the server until the...

Page 113: ...the two tabs on the bottom of the bezel into the matching holes on the server chassis 3 Push the top of the bezel toward the server until the two tabs at the top of the bezel snap into place The follo...

Page 114: ...s that you need to install See the documentation that comes with your option for information about installing any required device drivers Your server comes with one or two microprocessors installed on...

Page 115: ...d left side cover tower model on page 100 or Installing the server bezel and top cover rack configuration on page 103 7 Reconnect all the devices power cords and cables that you disconnected then turn...

Page 116: ...ee the documentation that comes with your options for additional cabling instructions It might be easier for you to route cables before you install certain options 3 Cable identifiers are printed on t...

Page 117: ...t a serial devices to these ports Advanced System Management Interconnect cabling There are two Advanced System Management ASM Interconnect ports on the back of the server Use these ports to connect t...

Page 118: ...upply cords into electrical outlets might cause the server to start automatically This is an acceptable action 3 See Turning on the server on page 8 for detailed information about turning on the serve...

Page 119: ...ou can use the built in Configuration Setup Utility program to configure the parallel port as bidirectional that is so that data can be both read from and written to a device In bidirectional mode the...

Page 120: ...the USB ports and devices will be disabled during the power on self test POST The following illustration shows the keyboard connector on the rear of your server This connector conforms to the industr...

Page 121: ...dapter to configure and manage the internal hot swap drives you must move the SCSI cable from the system board SCSI connector to an internal channel connector on the RAID adapter except for the ServeR...

Page 122: ...1 68 35 Serial ports Your server has one standard serial port that the operating system can use and one optional serial port Some application programs require specific ports and some modems function p...

Page 123: ...mouse settings in the Configuration Setup Utility program 3 Check to make sure that your NOS supports USB devices 4 For additional information about USB version 1 1 devices go to http www usb org USB...

Page 124: ...ity LED on the front of the server see Operator information panel on page 7 Ethernet connector There is an RJ 45 Ethernet connector on the back of the server See System board external port connectors...

Page 125: ...Installation guidelines on page 45 v Read the safety notices at Safety information on page 169 v Read Handling electrostatic discharge sensitive devices on page 172 Complete the following steps to re...

Page 126: ...161 2 Disconnect external cables and option cables from the back of the server 3 Lay the server so that the cover is facing up 4 Remove the cover see Removing the left side cover on page 55 5 Disconn...

Page 127: ...ly in place 15 Reverse steps 5 on page 116 through 11 on page 116 to replace the components that were removed Note When reassembling the components in the server be sure to route all cables carefully...

Page 128: ...essor 5 Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops or clicks in the fully open position approximately 135 angle as shown Then see the docu...

Page 129: ...d Handling electrostatic discharge sensitive devices on page 172 1 Turn off the server and any attached devices 2 Disconnect all external cables and power cords from the back of the server 3 Remove th...

Page 130: ...n secured in the cable clamps gently pull it out of the clamps before pulling the cable through the opening in the chassis 11 To install the operator information panel reverse the previous steps Notes...

Page 131: ...emoving the bezel on page 56 5 Press in on the two blue diskette drive release tabs until the drive is released from the chassis 6 Carefully pull the drive away from the chassis until the cables at th...

Page 132: ...t side cover on page 55 5 Remove the two front fans see Replacing a hot swap fan on page 94 6 Disconnect and remove adapters and spacers see Working with adapters on page 60 7 Remove the two central f...

Page 133: ...he server 3 Remove the adapter support bracket See Removing and installing the adapter support bracket on page 58 for instructions 4 Remove the fixed power supply see the following illustration 2 1 5...

Page 134: ...94 6 Disconnect and remove adapter cards and spacers see Working with adapters on page 60 7 Remove the two central fans see Replacing a hot swap fan on page 94 8 Remove the plastic baffle 9 Remove th...

Page 135: ...see Working with adapters on page 60 5 Disconnect the hot swap card cable from the system board 6 Press the two tabs on the hot swap card and remove it from the chassis Note It might be easier to rem...

Page 136: ...s panel card line up the two notches on the left and snap the assembly into place then connect the cable to the system board Power reset card Complete the following steps to remove the power reset car...

Page 137: ...rd cable from the system board J47 9 Press the tab on the front of the power reset card and lift it out from inside the chassis 10 To replace the power reset card reverse the previous steps threading...

Page 138: ...128 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 139: ...e the error symptom Take the action or replace the FRU suggested first in the list of the right hand column then try the server again to see if the problem has been corrected before taking further act...

Page 140: ...2 1 2 Primary DMA register failed v System board 2 1 3 Primary interrupt mask register failed v System board 2 1 4 Secondary interrupt mask register failed v System board 2 2 1 Interrupt vector loadi...

Page 141: ...ry 3 3 2 Critical SMBUS error occurred 1 Disconnect the server power cord from outlet wait 30 seconds and retry 2 System board 3 DIMMs 4 DASD backplane 5 Power supply 6 Power cage assembly if installe...

Page 142: ...ter successfully completing POST the power on status is disabled 1 Run the Configuration Setup Utility program and set the Start Options Power On Status to enable 2 Check the speaker connection 3 Syst...

Page 143: ...n page 36 for bus information see Adapter considerations on page 60 2 System board VRM LED on The LED next to the failing VRM is on 1 Voltage regulator module indicated by the lit VRM LED 2 Microproce...

Page 144: ...n LEDs 2 Replace respective fan 3 Fan cable 4 System board 5 Power cage assembly if installed Diagnostic error codes Note In the following error codes if XXX is 000 195 or 197 do not replace a FRU The...

Page 145: ...hot swap slot 4 PCI latch test 1 PCI hot swap latch assembly 2 System board 030 XXX 000 Failed internal SCSI interface test v System board 035 XXX 099 1 No adapters were found 2 If adapter is install...

Page 146: ...ator information panel 4 Diagnostics panel 5 System board 166 201 003 System Management Failed I2C bus error s See SERVPROC and DIAGS entries in event log 1 Reseat cables between the system board and...

Page 147: ...m board 180 361 003 Failed fan LED test 1 Fan s 2 System board 180 XXX 003 Failed system board LED test v System board 180 XXX 005 Failed SCSI backplane LED test 1 SCSI backplane 2 SCSI backplane cabl...

Page 148: ...o the RAID logical array v Hard disk 6 264 XXX 0NN Failed tape drive test 1 Tape cartridge if user executed the Read Write Tape Drive test failure code of XXX 256 2 SCSI or power cable connected to ta...

Page 149: ...reseat the component and replace it if necessary The most likely cause of the symptom is listed first Note See System on page 162 to determine which components should be replaced by a field service te...

Page 150: ...al SCSI options are connected correctly v The last option in each SCSI chain or the end of the SCSI cable is terminated correctly v Any external SCSI option is turned on You must turn on an external S...

Page 151: ...chain is terminated correctly 2 Check t he system error log Note See System on page 162 to determine which components should be replaced by a field service technician Keyboard mouse or pointing device...

Page 152: ...upt SMI replace the DIMM v If the DIMM was disabled by the user or by POST a Start the Configuration Setup Utility program b Enable the DIMM c Save the configuration and restart the computer 3 DIMM 4...

Page 153: ...omputer but goes blank when you start some application programs 1 Verify that v The application program is not setting a display mode higher than the capability of the monitor v The primary monitor ca...

Page 154: ...ptions or cables v You updated the configuration information in the Configuration Setup Utility program Whenever memory or an option is changed you must update the configuration 2 Option you just inst...

Page 155: ...f the system by holding the power control button for 4 seconds c If computer fails during BIOS POST and power control button does not work remove the AC power cord 2 If the problem remains or if you a...

Page 156: ...h components should be replaced by a field service technician Universal Serial Bus USB port problems Symptom FRU action A USB device does not work v Verify that You are not trying to use a USB device...

Page 157: ...sembly if installed 5 System board On On Power is working properly N A POST error codes In the following error codes X can be any number or letter Note See System on page 162 to determine which compon...

Page 158: ...board 185 Drive startup sequence information corrupted 1 Run the Configuration Setup Utility program 2 System board 186 Security hardware control logic failed 1 Run the Configuration Setup Utility pro...

Page 159: ...r 1 Run the Configuration Setup Utility program and diagnostics 2 Diskette drive 3 Drive cable 4 System board 762 Coprocessor configuration error 1 Run the Configuration Setup Utility program 2 Batter...

Page 160: ...pond at the start of POST Do the following before replacing a FRU 1 Remove the ac power to the server wait 20 seconds then reconnect the ac power Wait 30 seconds then turn on the server 2 Flash update...

Page 161: ...019501 Microprocessor 1 is not functioning check VRM and microprocessor LEDs 1 VRM 1 2 Microprocessor 1 3 System board 00019502 Microprocessor 2 is not functioning check VRM and microprocessor LEDs 1...

Page 162: ...ystem board 2 PCI card 00181000 PCI error v Adapter v System board 01295085 ECC checking hardware test error 1 System board 2 Microprocessor 01298001 System BIOS installed on this server does not supp...

Page 163: ...An improper SCSI configuration or SCSI termination jumper setting v Duplicate SCSI IDs in the same SCSI chain v A missing or improperly installed SCSI terminator v A defective SCSI terminator v An imp...

Page 164: ...ed temperature v Ambient temperature must be within normal operating specifications see Features and specifications on page 3 System over temperature for CPU x level warning CPU x reporting over tempe...

Page 165: ...lowed System under recommended voltage for x level warning indicated voltage supply under nominal value value for x can be 12 12 or 5 1 Check connections to the power subsystem 2 Power supply 3 Power...

Page 166: ...being properly cooled see System reliability considerations on page 45 System shutoff due to high ambient temperature level critical high ambient temperature v Ambient temperature must be within norma...

Page 167: ...r J10 of system board 2 DASD backplane 3 System board Failure reading I2C device Check device on bus 4 v System board Undetermined problems Use the information in this section if the diagnostic tests...

Page 168: ...ne type and model v Microprocessor or hard disk upgrades v Failure symptom Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked I...

Page 169: ...Comparing the configuration and software set up between working and non working systems will often lead to problem resolution Chapter 6 Symptom to FRU index 159...

Page 170: ...160 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 171: ...Chapter 7 Parts listing for the xSeries 235 This parts listing supports the xSeries 235 Type 8671 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Copyright IBM Corp 2002 161...

Page 172: ...1X 6AX 6BG 6BX 71X 7AX 7BG 7BX 81X 8AX 8BG 8BX 88P9753 FRU 10 Front fan housing all models 00N6409 FRU 11 Fan assembly all models 09N7499 CRU 12 DASD backplane with carrier assembly all models 02R1872...

Page 173: ...X LBX LBG 49P2157 FRU Power supply cage models 8AX 8BX 8BG MAX MBX MRG 49P2180 FRU Hard disk drive 36 G 10K RPM SCSI models 6BG 6BX 7BG 7BX 8BG 8BX KBX KBG LBX LBG MRG MBX 32P0729 CRU Hard disk drive...

Page 174: ...KBG KBX L1X LAX LBG LBX M1X MAX MBG MRX 02R9317 CRU Cable serial models 61X 6AX 6BG 6BX 71X 7AX 7BG 7BX 81X 8AX 8BG 8BX K1X KAX KBG KBX L1X LAX LBG LBX M1X MAX MBG MRX 02R2061 CRU Cable blower all mo...

Page 175: ...ian 37L2573 Serbian Cyrillic 37L2574 Slavic 37L2575 Spanish 37L2576 Swedish Finn 37L2577 Swiss French German 37L2578 Turkish 37L2579 Turkish 37L2580 UK English 37L2581 Yugosl Lat 37L2582 US English EM...

Page 176: ...tralia China PRC New Zealand Papua New Guinea Paraguay Uruguay Western Samoa 13F9940 Afghanistan Algeria Andorra Angola Austria Belgium Benin Bulgaria Burkina Faso Burundi Cameroon Central African Rep...

Page 177: ...s and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software...

Page 178: ...http www ibm com services or go to http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardw...

Page 179: ...auses hazards to the customer or that makes the equipment unsafe v Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position v...

Page 180: ...installing main units v Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock...

Page 181: ...s installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non...

Page 182: ...oduct v Avoid contact with other people v Wear a grounded wrist strap against your skin to eliminate static on your body v Prevent the part from touching your clothing Most clothing is insulative and...

Page 183: ...trical storm v Connect all power cords to a properly wired and grounded electrical outlet v Connect to properly wired outlets any equipment that will be attached to this product v When possible use on...

Page 184: ...ives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation Ther...

Page 185: ...lied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Statement...

Page 186: ...odos os equipamentos ao qual esse produto ser conectado a tomadas corretamente instaladas v Sempre que poss vel utilize apenas uma das m os para conectar ou desconectar cabos de sinal v Nunca ligue qu...

Page 187: ...iar a bateria pelo correio para a IBM Instru o 3 PRECAUCI N Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra tica transmissores etc estiverem instalados observe o segui...

Page 188: ...fornecida ao dispositivo O dispositivo tamb m pode ter mais de um cabo de alimenta o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimenta o estejam desconectad...

Page 189: ...Appendix B Related service information 179...

Page 190: ...180 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 191: ...Appendix B Related service information 181...

Page 192: ...182 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 193: ...Appendix B Related service information 183...

Page 194: ...184 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 195: ...Appendix B Related service information 185...

Page 196: ...nnect ce produit v Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface v Ne mettez jamais un quipement sous tension en cas d incendie ou d inond...

Page 197: ...Si des produits laser sont install s tels que des unit s de CD ROM ou de DVD des p riph riques contenant des fibres optiques ou des metteurs r cepteurs prenez connaissance des informations suivantes v...

Page 198: ...nt pas l arriv e de courant lectrique l int rieur de la machine Il se peut que votre unit dispose de plusieurs cordons d alimentation Pour isoler totalement l unit du r seau lectrique d branchez tous...

Page 199: ...teckdosen mit ordnungsgem geerdetem Schutzkontakt anschlie en v Signalkabel m glichst einh ndig anschlie en oder l sen v Keine Ger te einschalten wenn die Gefahr einer Besch digung durch Feuer Wasser...

Page 200: ...sfaserkabeln oder Transmitter installiert ist beachten Sie folgendes v Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gef hrlicher Laserstrahlung f hren Es befinden sich keine Teile innerh...

Page 201: ...ungsschalter am Netzteil wird die Stromversorgung f r den Server nicht unterbrochen Der Server k nnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten mu...

Page 202: ...atura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza v Quando possibile collegare o scollegare i cavi di segnale con una sola mano v Non accend...

Page 203: ...izioni nazionali e locali Avviso 3 ATTENZIONE Quando si installano prodotti laser come ad esempio le unit DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue v Non rimuovere...

Page 204: ...non disattiva la corrente elettrica fornita all unit L unit potrebbe disporre di pi di un cavo di alimentazione Per disattivare la corrente elettrica dall unit accertarsi che tutti i cavi di alimentaz...

Page 205: ...Appendix B Related service information 195...

Page 206: ...196 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 207: ...Appendix B Related service information 197...

Page 208: ...198 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 209: ...Appendix B Related service information 199...

Page 210: ...200 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 211: ...de alimentaci n con un cableado correcto cualquier equipo que vaya a estar conectado a este producto v Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al v No encie...

Page 212: ...local Declaraci n 3 PRECAUCI N Cuando instale productos l ser como por ejemplo CD ROM unidades DVD dispositivos de fibra ptica o transmisores tenga en cuenta las advertencias siguientes v No retire la...

Page 213: ...corriente el ctrica suministrada al dispositivo Es posible tambi n que el dispositivo tenga m s de un cable de alimentaci n Para eliminar la corriente el ctrica del dispositivo aseg rese de desconect...

Page 214: ...204 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 215: ...NY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of exp...

Page 216: ...NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java bas...

Page 217: ...als must be removed and recycled or discarded according to applicable regulations IBM offers product return programs in several countries For country specific instructions refer to the following Web s...

Page 218: ...alia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate m...

Page 219: ...Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Appendix C Notices 209...

Page 220: ...210 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Page 221: ......

Page 222: ...Part Number 24P2965 1P P N 24P2965...

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