IBM 8671 - Eserver xSeries 235, Maintenance And Troubleshooting Manual

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Error symptoms
You can use the error symptom table to find solutions to problems that have definite
symptoms.
If you cannot find the problem in the error symptom charts, go to “Starting the
diagnostic programs” on page 34 to test the computer.
If you have just added new software or a new option and the computer is not
working, complete the following steps before using the error symptom charts:
1. Remove the software or device that you just added.
2. Run the diagnostic tests to determine if the computer is running correctly.
3. Reinstall the new software or new device.
In the following table, if the entry in the FRU/action column is a suggested action,
perform that action; if it is the name of a component, reseat the component and
replace it if necessary. The most likely cause of the symptom is listed first.
Note: See “System” on page 162 to determine which components should be replaced by a field service technician.
CD-ROM drive problems
Symptom FRU/action
CD-ROM drive is not
recognized.
1. Verify that:
v The IDE channel to which the CD-ROM drive is attached (primary or
secondary) is enabled in the Configuration/Setup Utility program.
v
All cables and jumpers are installed correctly.
v
The correct device driver is installed for the CD-ROM drive.
2. Run CD-ROM drive diagnostics.
3. CD-ROM drive.
CD is not working properly.
1. Clean the CD.
2. Run CD-ROM drive diagnostics.
3. CD-ROM drive.
CD-ROM drive tray is not
working. (The computer must be
turned on.)
1. Insert the end of a straightened paper clip into the manual tray-release
opening.
2. Run CD-ROM drive diagnostics.
3. CD-ROM drive.
Chapter 6. Symptom-to-FRU index
139