Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard
Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished
by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two
categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these
parts, you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges,
depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer
warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified
as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-
hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the
Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard Enterprise
specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard
Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective
part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part
must be returned with the associated documentation in the provided shipping material. Failure to return the defective part
may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self repair, Hewlett Packard
Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the North
American program, go to the
Hewlett Packard Enterprise CSR website.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only
warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le
client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de
diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces
CSR :
•
Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
•
Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour
permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
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