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NOTE:
Viewing and managing users with SMI-S access is the only SMI-S-associated functionality on the VLS
itself. The benefits of SMI-S are evident on applications attached to the VLS.
Trace Log Files
You can view the current diagnostic VLS trace log files for troubleshooting purposes. You can also
save one or more of the trace log files to external text files, or to a single zip file to create a support
ticket.
Viewing Trace Log Files
You can view the current diagnostic VLS trace log files. From Command View VLS:
1.
Click the
System
tab.
2.
Select
Chassis
in the navigation tree.
3.
Click
Log Viewer
under
Maintenance Tasks
.
The
Log Viewer
window opens.
4.
Click the trace log file that you want to view.
The contents of the trace log file opens.
Saving a Trace Log File
You can save a trace log file to an external file. From Command View VLS:
1.
Click the
System
tab.
2.
Select
Chassis
in the navigation tree.
3.
Click
Log Viewer
under
Maintenance Tasks
.
The
Log Viewer
window opens.
4.
Right-click the trace log file from the list and select
Save Target As
.
5.
Enter a name for the file and click
Save
.
Creating a Support Ticket
You can save all the current diagnostic VLS trace log files to a single zipped file to create a support
ticket. From Command View VLS:
1.
Click the
System
tab.
2.
Select
Chassis
in the navigation tree.
3.
Click
Support Ticket
under
Maintenance Tasks
.
The
Support Ticket
window opens.
4.
Right-click
Download Support Ticket package
.
Monitoring
186
Summary of Contents for StorageWorks 6000 - Virtual Library System
Page 26: ...Introduction 26 ...
Page 70: ...Storage Configuration 70 ...
Page 116: ...Automigration Replication 116 ...
Page 132: ...Operation 132 ...
Page 140: ...User Interfaces 140 ...
Page 178: ...Management 178 ...
Page 256: ...Component Identification 256 ...
Page 300: ...Component Replacement 300 ...
Page 310: ...Support and Other Resources 310 ...
Page 326: ...Specifications 326 ...
Page 334: ...Bulgarian Notice Czech Notice Danish Notice Dutch Notice Regulatory Compliance Notices 334 ...
Page 335: ...Estonian Notice Finnish Notice French Notice German Notice HP StorageWorks 335 ...
Page 336: ...Greek Notice Hungarian Notice Italian Notice Latvian Notice Regulatory Compliance Notices 336 ...
Page 337: ...Lithuanian Notice Polish Notice Portuguese Notice Romanian Notice HP StorageWorks 337 ...
Page 339: ...Battery Replacement Notices Dutch Battery Notice HP StorageWorks 339 ...
Page 340: ...French Battery Notice German Battery Notice Regulatory Compliance Notices 340 ...
Page 341: ...Italian Battery Notice Japanese Battery Notice HP StorageWorks 341 ...
Page 342: ...Spanish Battery Notice Regulatory Compliance Notices 342 ...
Page 348: ...Glossary 348 ...
Page 358: ...358 ...