HP HPE Synergy 12000 Frame Setup And Installation Manual Download Page 142

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Update the HPE Synergy appliance firmware

IMPORTANT:

To ensure compatibility, each HPE Synergy Composer installed into an HPE Synergy solution must be on the same

firmware level. Similarly, each HPE Synergy Image Streamer must be on the same firmware level. If the appliance pair is

not on the same firmware level, a reimage of the appliance module with the older firmware level is required.

If both appliance modules in a redundant pair are on the same firmware version, use HPE OneView to update to the latest firmware

version.

For more information about reimaging the appliance firmware, see Validating HPE Synergy appliance firmware: Preparing an HPE
Synergy appliance for first-time setup on the Hewlett Packard Enterprise website (http://www.hpe.com/info/synergy-docs

http://www.hpe.com/info/synergy-docs).

Update the HPE Synergy appliance firmware

142

Summary of Contents for HPE Synergy 12000 Frame

Page 1: ...HPE Synergy 12000 Frame Setup and Installation Guide Part Number 30 5842950C 008 Published April 2022 Edition 8 ...

Page 2: ...thing herein should be construed as constituting an additional warranty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Confidential computer software Valid license from Hewlett Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation an...

Page 3: ...s and buttons 2 2 4 1 System power LED definitions 2 2 4 2 NVDIMM LED identification 2 2 4 2 1 NVDIMM N LED combinations 2 2 4 2 2 NVDIMM Function LED patterns 2 2 5 Storage module LEDs 2 3 Frame rear components 2 3 1 Rear component bay numbering 2 3 2 HPE Synergy 4 Port Frame Link Module components and LEDs 2 3 3 HPE Synergy Frame Link Module components and LEDs 2 3 4 Power supply LED 2 3 5 Fan L...

Page 4: ...f 3 5 2 3 Installing a device bay shelf 3 5 2 4 Removing the half shelf 3 5 2 4 1 Replacing the half shelf 3 5 2 5 Installing the half shelf 3 5 3 Installing compute modules 3 5 3 1 Installing a full height compute module 3 5 3 2 Installing a half height compute module 3 5 4 Installing a frame link module 3 5 5 Installing the storage module 3 5 6 Installing drives in the storage module 3 5 7 Insta...

Page 5: ...module 5 1 7 2 Add a firmware bundle to the appliance firmware repository 5 1 8 Configure HPE Synergy Image Streamer 5 1 8 1 Configuring HPE Synergy Image Streamer 5 1 8 2 Configuring HPE OneView to deploy OS build artifacts to compute modules 5 1 9 Configure additional settings 6 Troubleshooting 6 1 Symbols on equipment 6 2 Error screens when connecting to the HPE Synergy Console 6 2 1 HPE Synerg...

Page 6: ...ectrostatic discharge 11 Support and other resources 11 1 Accessing Hewlett Packard Enterprise Support 11 2 Accessing updates 11 3 Remote support 11 4 Customer self repair 11 5 Warranty information 11 6 Regulatory information 11 7 Documentation feedback 12 Acronyms and abbreviations ...

Page 7: ...Planning the installation Planning the installation 7 ...

Page 8: ... and regulatory information see Safety and Compliance Information for Server Storage Power Networking and Rack Products available at the Hewlett Packard Enterprise website https www hpe com support Safety Compliance EnterpriseProducts Safety and regulatory compliance 8 ...

Page 9: ...s Select an installation site that meets the detailed installation site requirements described in the site planning guide on the Hewlett Packard Enterprise website http www hpe com info synergy docs Site requirements 9 ...

Page 10: ...ble handles always use at least four people to lift the frame into the rack If theframe is being loaded into the rack above chest level a fifth person must assist with aligning the frame with the rails while the other four people support the weight of the frame If you are using a mechanical lift to install the frame two people are required to install the frame into the rack WARNING Install the fra...

Page 11: ... Always be sure that equipment is properly grounded and that you follow proper grounding procedures before beginning any installation procedure Improper grounding can result in ESD damage to electronic components For more information see Electrostatic discharge CAUTION Protect the storage module from power fluctuations and temporary interruptions with a regulating UPS This device protects the hard...

Page 12: ...ooling requirements based on location and installed components For more information see the HPE Synergy Configuration and Compatibility Guide on the Hewlett Packard Enterprise website http www hpe com info synergy docs Determine power and cooling configurations 12 ...

Page 13: ...also the Synergy Planning Tool for download The Synergy Planning Tool helps plan and organize all Synergy options to build a single frame multiple frame or racks for a complete solution ready to order from HPE using a simple BOM from the tool The Synergy Planning Tool can be found on the Hewlett Packard Enterprise Sales Portal website in the Tools section Power supply calculations 13 ...

Page 14: ...e product rating label or the user documentation supplied with that option WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility CAUTION Protect the storage module from power fluctuations...

Page 15: ...e front of the frame must be adequately ventilated to enable ambient room air to enter the frame and the rear of the frame must be adequately ventilated to enable the warm air to escape from the frame Hewlett Packard Enterprise Advanced Series Racks Hewlett Packard Enterprise Series Racks and Hewlett Packard Enterprise Standard Series Racks provide proper compute module cooling through flow throug...

Page 16: ...mperature and is dependent on the configuration of equipment in the rack Check the TMRA for each piece of equipment before installation CAUTION To reduce the risk of damage to the equipment when installing third party options Do not permit optional equipment to impede airflow around the frame or to increase the internal rack temperature beyond the maximum allowable limits Do not exceed the manufac...

Page 17: ...e International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with this equipment Hewlett Packard Enterprise recommends the use of a PDU that is either perma...

Page 18: ...k A 42U 47U rack supports up to four frames While the square hole rail set is the standard option either rail set supports a fully loaded frame weighing 550 lb 249 48 kg Four of these frames together approach the 2 250 lb 1247 38 kg internal IT equipment limit of both the HPE 42U x 600 mm x 1075 mm and the 42U 600 mm x 1200 mm 11000G2 Series QS racks NOTE The HPE Synergy 12000 Frame is deeper than...

Page 19: ...to 249 50 kg 550 00 lb The object supporting the frame must be able to withstand this weight Always place the frame on a sturdy flat surface WARNING To reduce the risk of personal injury or damage to the equipment in a rack free environment Never stack theframe on top of anotherframe Never place equipment on top of theframe Never place the frame on a surface that cannot support up to249 50 kg 550 ...

Page 20: ...ut each component and the configuration requirements for installing each component It provides the following An overview of HPE Synergy management and fabric architecture Detailed hardware component identification Hardware configuration guidelines Interconnect power and HPE Synergy Console cabling information HPE Synergy Cabling Guide This document provides detailed information and diagrams on how...

Page 21: ...dule 7 Half height module The half height compute module 8 Power supply blank A mandatory insert installed in any unused power supply bay 9 Hot plug power supply The power supply for the frame 10 Fan A fan used to cool the components installed in the frame 11 Frame link module The frame link module auto discovers resources in the frame has a redundant option and provides links for scaling of frame...

Page 22: ...0 ft 60 96 cm cable Used for cabling two consecutive frames 10 00 ft 304 80 cm cable Used for cabling the top frame to the bottom frame in a rack 21 00 ft 640 08 cm cable Used for cabling management links requiring long runs to the top of the rack 18 HPE Synergy Start Here Poster The quick setup poster provides an overview of the installation process 19 Installation instructions for compute module...

Page 23: ...Component and LED identification Component and LED identification 23 ...

Page 24: ... top left has the frame product ID serial number and the device bay numbering for the frame front bays 2 The rear pull tab top left has the bay numbering for the frame rear bays 3 The serial label pull tab is on each compute module and provides the following information Product serial number iLO information Figure 2 Accessing the information pull tabs Information pull tabs 24 ...

Page 25: ...Information pull tabs 25 ...

Page 26: ...s and device bays Item Description 1 Device bays Compute modules and storage modules 2 Front panel Provides access to the HPE Synergy Console through KVM or laptop 3 Appliance bays Frame front components and device bays 26 ...

Page 27: ...ch other between sets of vertical partitions if all device bays in the frame are to be used For an odd number of single wide full height device modules an even number must be installed next to each other between each vertical partition and the odd module must be installed in device bay 2 if all device bays in the frame are to be used The device bay numbering is available on the Information pull ta...

Page 28: ... device modules can be installed in a frame Figure 3 Vertical partitions Horizontal frame partitions The horizontal frame partitions are removable shelves that divide a full height device bay into a half height device bay Up to 12 half height device modules can be installed in a frame Figure 4 Horizontal partitions An optional horizontal half shelf can be installed between bay 1 and bay 7 to enabl...

Page 29: ...Figure 5 Optional horizontal half shelf Device bay partitions 29 ...

Page 30: ...OneView or to the HPE Synergy Console 3 Laptop port Provides single laptop access to the frame link module using an RJ 45 Ethernet 100BASE TX connection 4 Monitor port Provides connectivity for a monitor or an active monitor port adapter to access the HPE Synergy Console 5 Reset button Provides two functions Resets the Active frame link module momentary press Factory resets both frame link modules...

Page 31: ...ovides health status of the appliance module If the Health LED indicates a warning or a critical error connect to the HPE Synergy Console to troubleshoot 3 Activity LED Indicates which appliance module is active Off Indicates that the appliance module is the standby in a Highly Available configuration or HPE OneView is in an error state Solid green Indicates that the appliance module is active Fla...

Page 32: ...s the appliance module Press and hold until activity LED is flashing green Initiates reimaging of the appliance module from files on the USB flash drive plugged into the appliance module 6 USB port USB 2 0 3 0 port for connecting a USB drive to flash a USB recovery image Item Description Function Appliance module LEDs and components 32 ...

Page 33: ...Appliance bay numbering Appliance bay numbering 33 ...

Page 34: ...No link or activity on any Mezzanine NIC 4 Power On Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present If all other LEDs are off then no power is present to the compute module If the health LED is flashing green while the system power LED is off indicates that the Power On Stand...

Page 35: ... located on the compute module Power On Standby button System power LED Definition Off No power present Solid amber System is in standby Flashing green 1 Hz cycle per sec Performing power on sequence Solid green System on System power LED definitions 35 ...

Page 36: ...NVDIMM LED identification Item LED description LED color 1 Power LED Green 2 Function LED Blue NVDIMM LED identification 36 ...

Page 37: ...ut the NVM controller is not working or not ready On Off 1 AC power is on 12V rail and the NVM controller is ready On On 2 AC power is off or the battery is off 12V rail off Off Off 3 AC power is on 12V rail or the battery is on 12V rail and the NVDIMM N is active backup and restore On Flashing NVDIMM N LED combinations 37 ...

Page 38: ...ion is in progress Flashing 1 The restore operation is successful Solid or On 2 Erase is in progress Flashing 3 The erase operation is successful Solid or On 4 The NVDIMM N is armed and the NVDIMM N is in normal operation Solid or On 5 The save operation is in progress Flashing 6 The NVDIMM N finished saving and battery is still turned on 12 V still powered Solid or On 7 The NVDIMM N has an intern...

Page 39: ...ves are being located 3 Health status Green Normal operation Flashing amber Degraded condition Flashing red Critical condition 4 Drive status in priority order Solid amber One or more drives failed Flashing amber One or more drives are predicted to fail Flashing green One or more drives are rebuilding or transforming Solid green One or more drives are members of a logical drive Off No drives are c...

Page 40: ...Frame rear components Item Description 1 Fans 10 2 Interconnect modules up to 6 3 Power supplies 6 4 Frame link modules 2 Frame rear components 40 ...

Page 41: ...c 2 2 and 5 Interconnect modules These interconnect modules are redundant pairs on fabric 3 3 and 6 Fans 1 through 10 Power supplies 1 through 6 NOTE The arrow direction on each of the power supply icons indicates the recommended power routing to either A side or B side For more information about A side and B side power distribution see the HPE Synergy Cabling Guide https www hpe com info synergy ...

Page 42: ...roduct QuickSpecs on the Hewlett Packard Enterprise website Item Description Function 1 MGMT port activity LED Reports MGMT port activity Flashing green Activity on the MGMT port Off No activity on the MGMT port 2 LINK port activity LED Reports LINK port activity Flashing green Activity on the LINK port Off No activity on the LINK port HPE Synergy 4 Port Frame Link Module components and LEDs 42 ...

Page 43: ...served for future use 7 Appliance port 1 Reserved for future use 8 UID button LED Toggles the UID LED on or off Solid blue Activated Off Deactivated Flashing blue Firmware upgrade is in progress on the frame link module When turned on the frame UID LED on the front panel also turns on This synchronization allows identification of the frame from the front or rear Do not remove either frame link mod...

Page 44: ... multiframe configuration Provides management ring frame link topology connectivity for automatic frame discovery by HPE OneView 12 MGMT port SFP connector that provides the following functions IMPORTANT Use supported SFP DAC cables or transceivers for MGMT port connections For more information see the product QuickSpecs on the Hewlett Packard Enterprise website IMPORTANT The transceiver or cable ...

Page 45: ...ty Solid green MGMT port is connected Off MGMT port is not connected 4 Health LED Provides the health status of the frame link module Solid green Normal operation Flashing amber Warning Flashing red Critical error If the Health LED indicates a warning or a critical error connect to HPE OneView or to the HPE Synergy Console for more information and troubleshooting assistance 5 UID button LED Toggle...

Page 46: ...s Provides high availability management network connectivity between LINK ports on two frame link modules in the same frame for a single frame configuration Frame link modules in different frames as part of a management network ring in a multiframe configuration Provides management ring frame link topology connectivity for automatic frame discovery by HPE OneView 9 LINK port connectivity LED Repor...

Page 47: ...power to the power supply or power supply failure Connect to the HPE Synergy console and check for power supply error messages Solid green Normal operation Flashing amber Warning Connect to HPE OneView Hardware Setup to troubleshoot Power supply LED 47 ...

Page 48: ...Fan LED LED color Fan status Solid green Normal operation Flashing red Critical Connect to HPE OneView Hardware Setup to troubleshoot Fan LED 48 ...

Page 49: ...ashing amber Module degraded Solid red Installation alignment error 2 UID button LED Solid blue Activated by OneView Off Deactivated 3 Interconnect link port LEDs Solid green Linked Solid red Error condition 4 Server link LEDs Solid green 10Gb link Remove and then reinstall the module HPE Synergy 10Gb Interconnect Link Module LEDs and buttons 49 ...

Page 50: ...E Synergy 10Gb Interconnect Module interconnect link port Use an interconnect link cable when linking port L1 to a master interconnect module HPE Synergy 10Gb Interconnect Module interconnect link port 50 ...

Page 51: ...r Module degraded Solid red Installation alignment error 2 UID button LED Solid blue Activated by OneView Off Deactivated 3 Interconnect link port LEDs Solid green Linked Solid red Error condition 4 Server link LEDs Solid green 10Gb link Solid amber 20Gb link Remove and then reinstall the module HPE Synergy 20Gb Interconnect Link Module LEDs and buttons 51 ...

Page 52: ...20Gb Interconnect Link Module interconnect link ports Use an interconnect link cable when linking ports L1 or L2 to a master interconnect module HPE Synergy 20Gb Interconnect Link Module interconnect link ports 52 ...

Page 53: ...link LEDs Solid amber 25Gb link Solid orange 50Gb link Off No link 4 Interconnect link port LEDs Solid green Port connected from the HPE Synergy 50Gb Interconnect Link Module to HPE Virtual Connect SE 100Gb F32 Module Solid red An error condition exists Off Port not connected from the HPE Synergy 50Gb Interconnect Link Module to HPE Virtual Connect SE 100Gb F32 Module HPE Synergy 50Gb Interconnect...

Page 54: ...linking ports L1 or L2 to a master interconnect module NOTE If you are running 25 Gb speeds you only need one cable If you are running 50 Gb speeds you must connect two cables If you are connecting two cables you must populate L1 first HPE Synergy 50Gb Interconnect Link Module interconnect link ports 54 ...

Page 55: ...F32 Module for HPE Synergy LEDs and buttons Item Description Status 1 Interconnect link port LEDs Solid green Linked Solid red Error detected Off No link 1 HPE Virtual Connect SE 100Gb F32 Module for HPE Synergy LEDs and buttons 55 ...

Page 56: ...ernet link without activity Flashing green 10Gb Ethernet activity Solid orange 25Gb Ethernet link without activity 8Gb FC link without activity Flashing orange 25Gb Ethernet link with activity 8Gb FC link with activity Solid magenta 40Gb Ethernet link without activity 16Gb FC link without activity Flashing magenta 40Gb Ethernet link with activity 16Gb FC link with activity Solid cyan 100Gb Etherne...

Page 57: ...D mode LED Solid green PID mode is selected 7 Link Activity mode LED Solid green Link Activity mode is selected 8 Health LED Solid green Normal Flashing amber There is a fault condition Flashing red Critical fault detected Solid red No power present 9 Mode button Press and hold the Mode button for more than 5 seconds to reset Solid green There are four LEDs that indicate the operating mode for the...

Page 58: ...pe com info oneview docs When illuminated the QSFP28 port LEDs indicate the port operating states for each of the uplink ports in the selected mode 1 2 HPE Virtual Connect SE 100Gb F32 Module for HPE Synergy LEDs and buttons 58 ...

Page 59: ...Interconnect Link modules 2 QSFP28 uplink ports Q1 Q6 10 25 40 100Gb Ethernet or 8 16 32Gb Fibre Channel 3 SFP uplink ports X1 X2 For Image Streamer 4 Micro USB For Serial Port 115200 8 1 5 USB USB 3 0 port unused 6 QSFP28 uplink ports Q7 Q8 For Ethernet stacking links HPE Virtual Connect SE 100Gb F32 Module for HPE Synergy components 59 ...

Page 60: ... stacking port Solid purple The port is configured as a mirrored port Solid red Error Solid blue Activated by OneView for port identification Off The port is not configured Link Activity mode Solid green 10Gb Ethernet link Flashing green 10Gb Ethernet activity Solid amber 8Gb FC link Flashing amber 8Gb FC activity Solid purple 40Gb Ethernet link Flashing purple 40Gb Ethernet activity Solid Red Err...

Page 61: ...s selected 8 PID mode LED Solid green PID mode is selected 9 Ethernet mode LED Solid green Ethernet mode is selected 10 Fibre Channel FC mode LED Solid green FC mode is selected Item Description Status See OneView http www hpe com info oneview docs Remove and then reinstall the module When illuminated QSFP port LEDs indicate the port operating states for each of the uplink ports in the selected mo...

Page 62: ...nt Description 1 Interconnect link ports L1 L4 For linking satellite modules 2 QSFP uplink ports Q1 Q6 40Gb Ethernet or 8Gb Fibre Channel 3 QSFP uplink ports Q7 Q8 For stacking links 4 Serial port For management HPE Virtual Connect SE 40Gb F8 Module for HPE Synergy components 62 ...

Page 63: ... stacking port Solid purple The port is configured as a mirrored port Solid red Error Solid blue Activated by OneView for port identification Off The port is not configured Link Activity mode Solid green 10Gb Ethernet link Flashing green 10Gb Ethernet activity Solid amber 8Gb FC link Flashing amber 8Gb FC activity Solid purple 40Gb Ethernet link Flashing purple 40Gb Ethernet activity Solid Red Err...

Page 64: ...ity mode is selected 8 PID mode LED Solid green PID mode is selected 9 Ethernet mode LED Solid green Ethernet mode is selected 10 Fibre Channel FC mode LED Solid green FC mode is selected Item Description Status See OneView http www hpe com info oneview docs Remove and then reinstall the module When illuminated QSFP port LEDs indicate the port operating states for each of the uplink ports in the s...

Page 65: ...nent Description 1 Interconnect link ports L1 L4 For linking satellite modules 2 QSFP uplink ports Q1 Q6 40Gb Ethernet or 8Gb Fibre Channel 3 QSFP uplink ports Q7 Q8 40Gb Ethernet 4 Serial port For management HPE Synergy 40Gb F8 Switch Module components 65 ...

Page 66: ...e Firmware upgrade in progress Off Deactivated 4 Health LED Off No power present Solid green Normal Flashing amber Fault Solid red CANMIC boot failure 5 QSFP LEDs Off Link is down Solid green Link is active Flashing green Data activity is proportional to data transfer Flashing orange Link error Mellanox SH2200 Switch Module for HPE Synergy LEDs and components 66 ...

Page 67: ...Installation Installation 67 ...

Page 68: ...iate surface and then install the frame options 4 For rack installations install the frame into the rack and then install the frame options 5 Install the frame components into the frame 6 Connect the frame components in the frame 7 Connect the AC power cables and power up the frame 8 Configure the frame using the Composer Installing the Synergy system components 68 ...

Page 69: ... the frame makes moving and installing the frame easier With the frame still on the pallet remove all components from the front and rear of the frame IMPORTANT To ensure the correct configuration when installing components be sure to note the location of each component before removing it from the frame For specific instructions concerning removing the components see the HPE Synergy 12000 Frame Mai...

Page 70: ...on top of theframe Never place the frame on a surface that cannot support up to249 50 kg 550 00 lb Procedure 1 Select the location for the frame For more information see Rack free environment requirements 2 Remove components from the frame 3 Place the frame on a flat sturdy surface to support the frame 4 Complete the component installation for your configuration Installing the frame in a rack free...

Page 71: ...en install additional frames by moving up the rack with each subsequent frame Plan rack installation carefully because it is difficult to change the location of components after they are installed Procedure 1 Remove components from the frame 2 Use the rack template to mark the locations for the rack rails 3 Install the rack rails and cage nuts for each frame For more information see the appropriat...

Page 72: ...rame Always use cage nuts in racks with square holes Always use clip nuts in racks with round holes When installing multiple frames install the rack rails and cage nuts for one frame and then install the frame Repeat for each additional frame Procedure 1 Install lower cage nuts left and right in the front of the rack at the bottom of the fourth U 10 holes up on the template 2 Install the upper cag...

Page 73: ...ack rear column 3 Position the rail tabs next to the square openings in the rack rear column 4 Keeping the rail level insert the rear rail tabs into the rack rear column and push the tabs down into place 5 Extend the front of the rack rail to the rack front column 6 Position the rail tabs next to the square openings in the rack front column 7 Insert the front rail tabs into the rack front column a...

Page 74: ...8 Repeat the procedure for the right rack rail The installation is complete Installing the rack rails for a square hole rack 74 ...

Page 75: ...ls for a round hole rack Procedure 1 Align and install the rails in the rack 2 Repeat the procedure for the other rail To remove the rails reverse the installation procedure Installing the rack rails for a round hole rack 75 ...

Page 76: ...me NOTE You can install the frame into the rack using a mechanical lift When using a mechanical lift two people are required for the frame installation If you choose the mechanical lift installation resume the frame installation at step 5 Procedure 1 Attach the lift handles to the frame a Align each lift handle to the frame spools b Press the release button and then pull the lift handle up until i...

Page 77: ...e rack 4 Slide the frame into the rack until the front lift handles are close to the rack Remove the front lift handles from each side of the frame and then slide the frame fully into the rack 5 Remove the left and right frame bezels from front of the frame by inserting your finger in the hole at the bottom of the frame bezel and pull out and up then pull the top of the frame bezel away from the f...

Page 78: ...can be installed in a 42U rack If you are installing more than one frame install the first frame in the bottom of the rack and then install additional frames by moving up the rack with each subsequent frame Plan rack installation carefully because it is difficult to change the location of components after they are installed Installing the frame into the rack 78 ...

Page 79: ...tion for installation Install the component in the bay from which it was removed earlier in this document There is no specific installation order requirement for the frame components however Hewlett Packard Enterprise recommends installing all front components first followed by all rear components All components must be installed and cabled before you power up the frame The frame and components au...

Page 80: ... cabled be sure to reimage the appliance module before bringing the appliance module into your HPE Synergy configuration Updating the firmware ensures that the appliance module is compatible with the HPE Synergy Software Release installed on HPE Synergy For more information see Update the firmware Procedure 1 If installed remove the appliance module blank from the appliance bay 2 Install the first...

Page 81: ...Configuring the device bays You have to add or remove the shelves depending on the type of compute modules that you are installing in the frame Configuring the device bays 81 ...

Page 82: ...e bay blank that you purchased as an option remove the coupler plate from inside the blank 2 Fit the coupler plate into the slots on top of the blank and then slide the coupler plate back until it snaps into place 3 Fit the slots on the bottom of the second blank on to the coupler plate tabs and then slide the second blank forward until it snaps in place 4 Install the full height blank into the de...

Page 83: ...Removing a device bay shelf Procedure 1 Press and hold the release latches to release the locking mechanism 2 Slide the removable shelf out of the frame Removing a device bay shelf 83 ...

Page 84: ... guide the shelf when inserted Procedure 1 Locate the slot and notch shelf guides 2 Press and hold the latches of the removable shelf and insert into the device bay using the shelf guides 3 When the shelf is fully inserted release the latches to lock the shelf in place Installing a device bay shelf 84 ...

Page 85: ...Installing a device bay shelf 85 ...

Page 86: ...mpute module from the adjacent bay before removing and replacing the half shelf Procedure 1 To release the locking mechanism press and hold the shelf release latch 2 Slide the half shelf towards the front of the frame and then pull away from the frame Removing the half shelf 86 ...

Page 87: ...shelf Procedure 1 Align the spools to the keyhole slots in the frame 2 Insert the spools into the keyhole slots and slide the half shelf towards the rear of the frame until it locks into place Replacing the half shelf 87 ...

Page 88: ...shelf Procedure 1 Align the spools to the keyhole slots in the frame 2 Insert the spools into the keyhole slots and slide the half shelf towards the rear of the frame until it locks into place Installing the half shelf 88 ...

Page 89: ...ng compute modules Depending on the compute modules installed in your frame Install device bay partitions Install a full height compute module Install a half height compute module Installing compute modules 89 ...

Page 90: ...full height compute module remove the device bay shelves and corresponding blanks Procedure 1 Remove the blanks 2 Remove the device bay shelf NOTE Keep the compute module end caps blanks and device bay shelves for future use 3 Remove the compute module end cap 4 Prepare the compute module for installation by opening the compute module handle Installing a full height compute module 90 ...

Page 91: ...on to completely close the handle CAUTION To prevent improper cooling and thermal damage do not operate the compute module or the frame unless all device bays are populated with either a component or a blank 6 Install blanks in any empty bays Installing a full height compute module 91 ...

Page 92: ...uired install the device bay shelf NOTE Keep the compute module end caps blanks and device bay shelves for future use 3 Remove the compute module end cap 4 Prepare the compute module for installation by opening the compute module handle Installing a half height compute module 92 ...

Page 93: ...5 Install the compute module Press the compute module handle near the release button to completely close the handle Installing a half height compute module 93 ...

Page 94: ...when installing the frame link module into the frame to avoid damage to the connector Installing a frame link module with a damaged connector can result in damage to the midplane 2 Open the frame link module latch 3 Remove the frame link module end cap 4 Install the frame link module into the frame 5 Close the frame link module latch Installing a frame link module 94 ...

Page 95: ...to lift the storage module into the frame Procedure 1 Before installing the storage module press down the storage module release latch to open the storage module handle NOTE The storage module handle arrives packaged in the closed position and must be opened prior to installation 2 Install the storage module To fully seat the storage module be sure to close the storage module handle When the handl...

Page 96: ...3 To add drives to the drive drawer see Installing the drives in the storage module More information Installing drives in the storage module Installing the storage module 96 ...

Page 97: ...e Procedure 1 Press the drive drawer release latch and pull out the drawer with the driver drawer release handle 2 Prepare the drives for installation 3 Install all drives 4 Close the drive drawer Installing drives in the storage module 97 ...

Page 98: ...Installing drives in the storage module 98 ...

Page 99: ...s CAUTION Use caution to avoid hitting the PCA card edge against the frame Damage to the fan PCA could result in malfunction of the fan or the frame Procedure 1 To install a fan insert the fan into the frame until it locks into place 2 After power is applied to the frame verify that each fan LED is green Installing fans 99 ...

Page 100: ...allation does not coincide with the mezzanine card installation the ports on the interconnect module will not function NOTE For more information on how and where to install mezzanine cards see the compute module user guide or the system configuration guide Procedure 1 Review the interconnect mapping before selecting the ICM bay to install the interconnect module 2 If installed remove the interconn...

Page 101: ...Installing interconnect modules 101 ...

Page 102: ...ocade 32Gb FC Fibre Channel Switch Module Brocade 16 Gb Fibre Channel SAN Switch Module for HPE Synergy HPE Virtual Connect SE 16Gb FC Module for HPE Synergy Fabric 2 ICM Bays 2 and 5 Storage HPE Virtual Connect SE 32Gb FC Module for HPE Synergy Brocade 32Gb FC Fibre Channel Switch Module HPE Virtual Connect SE 16Gb FC Module for HPE Synergy Brocade 16 Gb Fibre Channel SAN Switch Module for HPE Sy...

Page 103: ...ect SE 40Gb F8 Module for HPE Synergy HPE Synergy 20Gb Interconnect Link Module HPE Synergy 10Gb Interconnect Link Module HPE Synergy 10Gb Pass Thru Module Brocade 16Gb Fibre Channel SAN Switch Module for HPE Synergy Mellanox SH2200 25 50Gb Switch Fabric Usage ICM description Interconnect module configurations 103 ...

Page 104: ...pported HPE Synergy Fibre Channel interconnect modules Both ICM bays within a fabric must contain the same interconnect module unless the fabric is a Master Satellite fabric In a Master Satellite fabric one or more satellite modules can be used along with a master module to form a fabric All interconnect link modules that comprise a Master Satellite fabric must be installed in the same interconnec...

Page 105: ...VC modules must be installed in different frames As an example of a redundant fabric 3 solution one interconnect module or VC module would be installed in ICM bay 3 in one frame and the second interconnect module or VC module would be installed in ICM bay 6 in another frame ICM bays for the particular fabric that do not contain the interconnect modules or VC modules would contain the interconnect ...

Page 106: ...undant connectivity for each connected mezzanine card When a device bay contains a compute module then each of the installed mezzanine cards connects to the corresponding interconnect bay sets Usage of these interconnections is dependent on the type of fabric chosen to be installed For example a 10Gb Ethernet mezzanine card uses only a single lane of each four lane group The SAS fabric uses all fo...

Page 107: ...s map to the interconnect module fabrics This information is located on the frame pull tabs The location of a mezzanine option in the compute module dictates the location of the corresponding interconnect module in the rear of the frame Interconnect port mapping 107 ...

Page 108: ...tification Supported card types Fabric Interconnect bay sets 1 Mezzanine slot 1 M1 Type C and Type D 1 ICM 1 and 4 2 Mezzanine slot 2 M2 Type C and Type D 2 ICM 2 and 5 3 Mezzanine slot 3 M3 Type C only 3 ICM 3 and 6 When installing a mezzanine option in mezzanine slot 2 processor 2 must be installed 1 1 Half height compute module mezzanine connector definitions 108 ...

Page 109: ...Type C and Type D 1 ICM 1 and 4 2 Mezzanine slot 2 M2 Type C and Type D 2 ICM 2 and 5 3 Mezzanine slot 3 M3 Type C only 3 ICM 3 and 6 4 Mezzanine slot 4 M4 Type C and Type D 1 ICM 1 and 4 5 Mezzanine slot 5 M5 Type C and Type D 2 ICM 2 and 5 6 Mezzanine slot 6 M6 Type C 3 ICM 3 and 6 When installing a mezzanine option in mezzanine slot 2 processor 3 must be installed When installing a mezzanine op...

Page 110: ...and label color WARNING To reduce the risk of personal injury from hot surfaces allow the power supply and the power supply blank to cool before touching them WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the power supply until the power supply is installed NOTE When installed in the HPE Synergy 12000 Frame the HPE 2900 3400W Hot Plug Plat...

Page 111: ...r supply 5 Secure the power cord using the reusable zip tie attached to the power supply 6 Connect the power cord to the power source 7 Check the power supply LEDs to determine the status of the power supply Installing power supplies 111 ...

Page 112: ... bay power feed 1 Not supported 2 Redundant power supply mode Redundant power feed mode 1 A and 3 A 1 A and 3 B 3 Redundant power supply mode 1 A 3 A and 5 A 4 Redundant power supply mode Redundant power feed mode 1 A 3 A 4 A and 6 A 1 A 3 B 4 A and 6 B 5 Redundant power supply mode 1 A 2 A 3 A 4 A and 6 A 6 Redundant power supply mode Redundant power feed mode 1 A 2 A 3 A 4 A 5 A and 6 A 1 A 2 A ...

Page 113: ...ly installed See Installing the DC power grounding kit or the document that ships with the kit Gather the following tools Torx T 25 screwdriver Crimper Procedure 1 Place the power supply on a flat level surface 2 Open the input connector on the new power supply by lifting the input connector cover 3 Crimp a two hole lug onto the 48V DC cable 4 Insert the two hole lug through the aperture labeled 4...

Page 114: ...ue 11 Close the input connector cover 12 Remove the output connector cover from the new power supply 13 Insert the power supply into the frame until it locks into place The power supply is marked with TOP to ensure proper orientation during installation Installing a DC power supply 114 ...

Page 115: ...14 Connect the power cables to the 48V DC power source 15 Turn on or enable the 48V DC power source 16 Verify that the power supply LED is green Installing a DC power supply 115 ...

Page 116: ...ore touching it WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the power supply until the power supply is installed CAUTION To prevent improper cooling and thermal damage do not operate the frame unless all bays are populated with either a component or a blank Warnings and cautions 116 ...

Page 117: ...ired to complete this procedure T 30 Torx screwdriver 8 mm socket wrench Procedure 1 Using one hex thread forming screw and lock washer connect the grounding cable to the frame Tighten the screw to 15lb in of torque 2 Using the screw supplied with the rack connect the grounding cable to the grounding rail Installing the DC power grounding kit no bracket 117 ...

Page 118: ...plete this procedure T 15 Torx screwdriver 8 mm socket wrench Procedure 1 Using the 2 hex thread forming screws install the bracket on the frame Tighten the screws to 15lb in of torque 2 Use two nuts to connect the cable to the bracket 3 Using the screw supplied with the rack connect the cable to the grounding rail Installing the DC power grounding kit with bracket 118 ...

Page 119: ...Installing the DC power grounding kit with bracket 119 ...

Page 120: ...cting any power components Prerequisites Download and review the HPE Synergy Cabling Guide from the Hewlett Packard Enterprise website https www hpe com info synergy docs Procedure 1 Cable the management network ports MGMT and LINK 2 Cable the HPE Synergy Image Streamer management ports 3 Cable the interconnect modules 4 Connect the power cables Connect to the power source in your facility to each...

Page 121: ...ployment When HPE Synergy Image Streamer is installed in a frame the MGMT ports are automatically dedicated to OS deployment and cannot be used for management network connectivity Interconnect module cabling HPE Synergy supports a composable fabric that spans multiple frames and includes master interconnect modules switches and satellite modules links Power cabling HPE Synergy power cabling includ...

Page 122: ...Configuring HPE Synergy Configuring HPE Synergy 122 ...

Page 123: ...nergy appliance module firmware b Add a firmware bundle to the appliance module firmware repository 4 Configure HPE Synergy Image Streamer For more information see Quick Start Initial configuration of HPE Synergy Image Streamer in the HPE OneView Help for HPE Synergy at https www hpe com info synergy docs 5 Configure additional settings For more information see Quick Start Initial configuration of...

Page 124: ...HPE Synergy Console connections HPE Synergy Console connections 124 ...

Page 125: ... configure the laptop computer Ethernet port to the IP address 192 168 10 2 with the subnet mask 255 255 255 0 2 Use a CAT5 cable to connect the laptop computer Ethernet port to the laptop port on a front panel module 3 Wait for the laptop computer to be assigned an IP address from the frame link module 4 Access the HPE Synergy Console using either a VNC client or web browser Web browser Open a we...

Page 126: ...ing to an HPE Synergy 4 Port Frame Link Modules requires an HPE Synergy 4 Port Frame Link Module USB Adapter Prerequisites A frame link module is installed in a frame link module bay Procedure 1 Connect a monitor cable to the monitor port and connect a USB cable to the USB port on either The front panel module on the front of the frame Either frame link module on the rear of the frame Connecting t...

Page 127: ... the frame with the monitor cable 3 Connect a USB keyboard and mouse to the USB ports on the monitor and connect the monitor USB to the frame with the USB cable Alternatively connect the USB keyboard and mouse to a USB hub connected to the frame Connecting to the HPE Synergy Console using a keyboard video monitor and mouse 127 ...

Page 128: ...alth Inventory screen The Frame Health Inventory screen displays the health status of all components in a frame Item Description 1 Navigation menu Breadcrumb navigation menu HPE Synergy Console Frame Health 26 Inventory screen 128 ...

Page 129: ...ink local IPv6 address 6 Frame Link Module Ports Displays the frame link module MGMT and LINK port information for the Active and Standby frame link modules 7 Thermal Subsystem Displays the frame ambient temperature and detailed fan speed data including which device is driving the fan speed for each fan 8 FLM Certificates Displays the frame link module certificates and public keys 9 Frame rear vie...

Page 130: ...nagement and diagnostic actions 12 Help screen Provides a description of the HPE Synergy Console icons and access to the frame link module end user license agreement Item Description HPE Synergy Console Frame Health 26 Inventory screen 130 ...

Page 131: ... you have disabled service console access 6 To add a remote enclosure select Actions Add remote enclosures from the Hardware Setup screen Enter the IPv6 address of a frame link module that is connected to a frame in the remote frame link topology The remote frame link topology must be in the same subnet as the primary frame link topology 7 Unmanaged interconnect modules require console access for ...

Page 132: ...ardware Setup is complete you can log in to HPE OneView remotely to complete configuration IP Address Use the Link Local IP Address on the HPE Synergy Console Username Password default Administrator admin Remotely connect to HPE OneView 132 ...

Page 133: ...ce both the active appliance and the standby appliance must be able to receive updates from the time server If the time server cannot reach the appliance updating the time does not occur and the appliance generates an alert To add NTP servers go to OneView SETTINGS Time and Local Configure Network Time Protocol 133 ...

Page 134: ...present in the HPE Synergy network add HPE Synergy Image Streamer IPv4 addresses For more information see About configuring IP addresses in an enclosure group and About ID pools in the HPE OneView Help for HPE Synergy To add IP Address ranges go to OneView SETTINGS Addresses and Identifiers Edit Add IP and subnet address ranges 134 ...

Page 135: ...ection provide an overview of the initial setup of HPE OneView For detailed steps see Quick Start Initial configuration of HPE OneView in the HPE OneView Help for HPE Synergy http www hpe com support OV InitialConfig Configure the hardware in HPE OneView 135 ...

Page 136: ...e a single Ethernet Fibre Channel or FCoE network or multiple tagged Ethernet networks at one time Before creating networks be aware of the networking maximums For more information see the HPE OneView Support Matrix for HPE Synergy on the Hewlett Packard Enterprise website https www hpe com info synergy docs To create a network go to OneView NETWORKING Networks Create a network 136 ...

Page 137: ...associated with an enclosure group and are used to define the logical interconnect configuration for every enclosure that is using that enclosure group To create a logical interconnect group go to OneView NETWORKING Logical Interconnect group Create a logical interconnect group 137 ...

Page 138: ... can choose to add a firmware bundle later in step Add a firmware bundle to the appliance firmware repository An enclosure group is a logical resource that defines a consistent configuration for an enclosure or a set of enclosures making up a logical enclosure The network connectivity for an enclosure group is defined by the logical interconnect groups associated with the enclosure group To add an...

Page 139: ...l enclosure must contain the number of HPE Synergy frames that are connected together with interconnect link cables For example if you have three HPE Synergy frames cabled together create a logical enclosure that contains all three HPE Synergy frames To create a logical interconnect group go to OneView SERVERS Logical enclosure Create a logical enclosure 139 ...

Page 140: ... of profile creation A server profile is the configuration for a server instance Server profiles and server profile templates capture the entire server configuration in one place enabling you to replicate new server profiles and to modify them to reflect changes in your data center To create a profile go to OneView SERVERS Server Profiles Create a server profile 140 ...

Page 141: ...Update the firmware After setting up your HPE Synergy system update to the latest HPE Synergy Management combination and HPE Synergy Service Pack Update the firmware 141 ...

Page 142: ... level a reimage of the appliance module with the older firmware level is required If both appliance modules in a redundant pair are on the same firmware version use HPE OneView to update to the latest firmware version For more information about reimaging the appliance firmware see Validating HPE Synergy appliance firmware Preparing an HPE Synergy appliance for first time setup on the Hewlett Pack...

Page 143: ... failure is also observed during a frame link module firmware update that requires a restart of the frame link module To bring this configuration into a fully redundant configuration add an additional frame link module If you must perform a frame link module firmware update while operating with a single frame link module perform a Remove standby action in HPE OneView prior to updating the firmware...

Page 144: ...mware bundle to your appliance module and add it to the firmware repository For more information see the HPE Synergy Software Release Overview page http www hpe com downloads synergy and the HPE Synergy Software Release Information site http www hpe com info synergy sw release information To add a firmware bundle go to OneView APPLIANCE Firmware Bundles Add a firmware bundle to the appliance firmw...

Page 145: ...s HPE Synergy Image Streamers additional configuration steps are required See Quick Start Initial configuration of HPE Synergy Image Streamer in the HPE OneView Help for HPE Synergy www hpe com support OV InitialConfig IS Configure HPE Synergy Image Streamer 145 ...

Page 146: ...n HPE OneView to deploy operating systems to managed servers 4 Create a deployment network to enable operating system deployment to compute modules using Image Streamer 5 Create one or more logical interconnect groups to define the connections between Image Streamers and the compute modules they support 6 Create an enclosure group that includes the Image Streamer configuration 7 Create a logical e...

Page 147: ...configure a server profile Create and apply a server profile which includes an OS deployment selection and values for the server specific settings for the selected OS deployment 3 Verify operating system deployment Review server profile screen details to view the operating system volume that has been created as a result of deployment 4 Power on the compute module Power on compute module to boot fr...

Page 148: ...E Synergy system is setup configure additional settings For detailed steps see Quick Start Initial configuration of HPE OneView in the HPE OneView Help for HPE Synergy http www hpe com support OV InitialConfig Configure additional settings 148 ...

Page 149: ...Troubleshooting Troubleshooting 149 ...

Page 150: ...on To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle WARNING This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists To reduce the risk of injury from a hot component allow the surface to cool before touching WARNING This symbol in...

Page 151: ... when connecting to theHPE Synergy Console The following are some basic errors screens that may be encountered when connecting to the HPE Synergy Console Error screens when connecting to the HPE Synergy Console 151 ...

Page 152: ... frame Composers are detected but not responding after 20 minutes the following Attention screen appears and prompts a Reset Select Reset HPE OneView resets and attempts again to boot the frame Composers HPE Synergy Console not responding 152 ...

Page 153: ...sole When the frame is not claimed by an HPE Synergy Console the following Attention screen appears To resolve connect to the front panel display of a frame that contains an HPE Synergy Console Frame not claimed by an HPE Synergy Console 153 ...

Page 154: ...ocedure 1 Connect to the HPE Synergy Console through a different frame 2 Reconnect to HPE OneView 3 Verify there are no more than three live HPE OneView sessions within the management network Any initiated sessions after three will not be able to connect to HPE OneView HPE Synergy Console also has icons available for further navigation For more information see HPE Synergy Console icons The HPE Syn...

Page 155: ... information including firmware version and discovered hardware components within the frame are displayed Screen icon Select this icon to access the hardware components discovered by the HPE Synergy Console including Appliances Interconnects and Devices Empty bays are represented by the grayed out symbol and components that are discovered but not managed by a serial port are grayed out and disable...

Page 156: ... Enter or another key on the keyboard to activate the console if needed Once activated the console will begin to display data for the hardware component Keyboard shortcuts These include Keyboard shortcut Action F10 Show or hide the top caption bar Ctrl Zoom in Ctrl Zoom out Ctrl Zoom default settings Ctrl Insert Copy selected text HPE Synergy Console icons 156 ...

Page 157: ...Shift Insert Paste selected text Keyboard shortcut Action HPE Synergy Console icons 157 ...

Page 158: ...orrected Indicates a warning that can be corrected but is not mandatory For hardware issues this warning could mean that redundancy has been lost and additional failures would cause a loss of service To correct the errors that appear select the hyperlink to the right of the suggested corrective action and then follow any additional steps suggested on the screen Issues during installation 158 ...

Page 159: ...issues within the frame and complete regular maintenance on the installed appliances From the HPE Synergy Console you can View appliance details Restart or shutdown an appliance Activate an offline appliance Create a support dump file Reset the appliance password Perform a factory reset of the appliance Launch service console For more information see the HPE Synergy Frame Link Module User Guide on...

Page 160: ...from the Appliances menu A blank text window appears 4 Press Enter 5 At the login prompt log in using the following username maintenance The HPE OneView Maintenance Console opens For additional instructions on using the HPE OneView Maintenance Console see the HPE OneView User Guide for HPE Synergy on the Hewlett Packard Enterprise website Accessing the HPE OneView Maintenance Console from the fram...

Page 161: ...n PuTTY MTPuTTY Procedure 1 Open one of the recommended tools on your local computer 2 Access the appliance by specifying its fully qualified domain name or its IP address 3 Enter the following user name at the login prompt maintenance 4 Log in to the HPE OneView maintenance console 5 Provide the local administrator credentials when prompted Connecting to the HPE OneView maintenance console using ...

Page 162: ...tted as an NTFS or FAT32 file system and with only one partition If necessary use a computer to format the USB drive The USB drive must have enough free space typically 1 GB to 4 GB to store the support dump file Creating a support dump file from the HPE Synergy maintenance console Procedure 1 Ensure that the USB drive is installed in the USB port of the local appliance IMPORTANT Do not remove the...

Page 163: ... that you need to reset settings to their original factory status the following options are available Resetting the appliance module to the original factory settings Performing a frame link module factory reset Resetting to factory settings 163 ...

Page 164: ...nd shuts it down If you intend to restore the Composer settings from a backup file after it the Composer is reset or reimaged and that backup file contains the management configuration for the enclosures you do not need to reset all managed frames to their factory settings If you intend to re import and manage the Synergy frames you must perform these actions 1 Reset the HPE OneView appliance to i...

Page 165: ... prepare a system when returning or discarding appliance module hardware or when completely reusing a new appliance module with new communication settings IMPORTANT This option can cause you to lose your network connection to the appliance module Therefore you must access the appliance module using its IPv6 link local address This action displays a progress bar while it is running Logins are disab...

Page 166: ... will take the frame link module offline for up to 10 minutes If the frame link module is installed in a frame managed by HPE OneView the frame link module will be reclaimed by HPE OneView after the factory reset is complete Some instances in which a factory reset might be necessary include Prior to moving a frame to a new HPE OneView environment After performing a factory reset of the HPE Synergy...

Page 167: ...me link module can be factory reset by pressing the front panel reset button until the front panel UID flashes or by using the HPE Synergy Console Actions menu Hewlett Packard Enterprise recommends using the HPE Synergy Console to perform a factory reset Procedure 1 Connect to the HPE Synergy Console 2 Select Actions FLM Diagnostics Factory Reset 3 Click Yes reset Performing a frame link module fa...

Page 168: ...er provides a comprehensive one stop location for all HPE Synergy documentation including installation instructions maintenance and service guides best practices and links to additional resources It supports filtering to improve findability HPE Synergy documentation resources 168 ...

Page 169: ... SPPs supported by a selected HPE Synergy management combination This tool is also useful for viewing compatibility information for older management combinations Firmware Feature Comparison Table A set of tables that allows you to select a management combination and then compare the supported HPE Synergy Service Packs and HPE Synergy Custom SPPs Upgrade Paths Table Information about the supported ...

Page 170: ...gy Resources A list of key HPE Synergy resources Documentation Quick Links HPE Synergy solution documentation HPE Synergy Software Release Information web page Provides HPE Synergy firmware update resources 170 ...

Page 171: ...pport Matrix for HPE Synergy HPE Synergy Image Streamer Support Matrix Monitoring HPE OneView User Guide for HPE Synergy HPE OneView Global Dashboard User Guide Installing hardware HPE Synergy Start Here Poster included with frame Rack Rails Installation Instructions for the HPE Synergy 12000 Frame included with frame HPE Synergy 12000 Frame Rack Template included with frame Hood labels HPE Synerg...

Page 172: ...Specifications For more information on cable power environmental compliance and general specifications see the HPE Compute Transceiver and Cable Hardware Matrix Specifications 172 ...

Page 173: ...ions as well as individual product and component specifications For complete specification information see the HPE Synergy and individual HPE Synergy product QuickSpecs on the Hewlett Packard Enterprise website www hpe com info qs HPE Synergy QuickSpecs 173 ...

Page 174: ...sitive component or assembly Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps t...

Page 175: ...Support and other resources Support and other resources 175 ...

Page 176: ...Hewlett Packard Enterprise Support Center website https www hpe com support hpesc Information to collect Technical support registration number if applicable Product name model or version and serial number Operating system name and version Firmware version Error messages Product specific reports and logs Add on products or components Third party products or components Accessing Hewlett Packard Ente...

Page 177: ...E Software Center https www hpe com software hpesoftwarecenter To subscribe to eNewsletters and alerts https www hpe com support e updates To view and update your entitlements and to link your contracts and warranties with your profile go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page https www hpe com support AccessToSupportMaterials IMPORTAN...

Page 178: ...tiates a fast and accurate resolution based on the service level of your product Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information HPE Get Connected https www hpe com services getconnected HPE Pointnext Tech Care https www hpe com services techcare HPE Comp...

Page 179: ... be replaced it will be shipped directly to you so that you can install it at your convenience Some parts do not qualify for CSR Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR For more information about CSR contact your local service provider Customer self repair 179 ...

Page 180: ...ervers and Options https www hpe com support ProLiantServers Warranties HPE Enterprise and Cloudline Servers https www hpe com support EnterpriseServers Warranties HPE Storage Products https www hpe com support Storage Warranties HPE Networking Products https www hpe com support Networking Warranties Warranty information 180 ...

Page 181: ... about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at https www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see https ww...

Page 182: ...lp us improve the documentation use the Feedback button and icons located at the bottom of an opened document on the Hewlett Packard Enterprise Support Center portal https www hpe com support hpesc to send any errors suggestions or comments All document information is captured by the process Documentation feedback 182 ...

Page 183: ...ent Interconnect Express PDU Power distribution unit RoHS Restriction of Hazardous Substances SAS Serial attached SCSI TMRA Recommended ambient operating temperature UID Unit identification UPS Uninterruptible power system USB Universal serial bus Acronyms and abbreviations 183 ...

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