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Honeywell MAXPRO NVR Hybrid PE, Hardware Installation And Configuration Manual

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Honeywell MAXPRO NVR Hybrid PE Hardware Installation And Configuration Manual Download Page 349

MAXPRO NVR 5.0 Installation and Configuration Guide

349

C

Appendix C

Patches Released on Top of NVR 4.0

This chapter lists the various patches that are released on top of MAXPRO NVR 4.0. It also 
explains the enhancements that you can experience after installing the specific patch.

In this chapter...

A X I S   P a t c h

Patch Version

: (Build 87H_T2 patch)

Installation

: To be installed on top of MAXPRO NVR 4.0

ISSUES FIXED

The following are the issues fixed in this patch:

•

AXIS camera stops responding after upgrading the firmware version to 6.30.1. This 
issues is fixed by providing AXIS new Firmware support 6.XXXX.

•

Fixed the SMART VMD Issue: Recording is not in progress for the cameras which are 
configured only for motion based recording. However, motion based alarms are 
generated.

S k y l a k e   P a t c h  

Patch Version

: (NVR 4.0 SP1 Build 97)

Installation

: To be installed on top of MAXPRO NVR 4.0

RELEASE HIGHLIGHTS:

This Patch includes the following enhancements:

1.

Supports Sky-Lake Processor

2.

For Archival under 

Delete Archived Recordings After > Continuous recording 

drop-

down, new deletion schedules are implemented such as 2,3,4 and 5 years as highlighted 
below.

Section

See page...

AXIS Patch

331

Skylake Patch

331

Summary of Contents for MAXPRO NVR Hybrid PE

Page 1: ...Document 800 16419V5 Rev D 6 2018 MAXPRO NVR 5 0 Installation and Configuration Guide ...

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Page 3: ...d document for 3 5 3 0 Rev A August 2016 Updated document for 4 0 Release 800 16419V4 A Feb 2017 Updated document for 4 1 Release 800 16419V5 A August 2017 Updated document for 4 5 Release 800 16419V5 B November 2017 Updated document for 4 7 Release 800 16419V5 C February 2018 Updated document for 4 9 Release 800 16419V5 D June 2018 Updated document for 5 0 Release ...

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Page 5: ... Scope 25 Overview Of Contents 25 Related Documents 26 Typographical Conventions 27 Introduction to MAXPRO NVR 29 Overview 29 MAXPRO NVR Turnkey Boxed Solutions 29 MAXPRO NVR Software Only Solution 29 MAXPRO NVR Family 29 MAXPRO NVR Features 31 New features in NVR 5 0 31 MAXPRO NVR Typical System Architecture 42 MAXPRO NVR Standalone System Diagram 42 MAXPRO NVR Hybrid Standalone System Diagram 43...

Page 6: ...O NVR System Diagram 43 Typical MAXPRO NVR Hybrid System Diagram 44 Connecting the Monitors 45 Powering on the MAXPRO NVR Unit 45 Changing the MAXPRO NVR IP Address and Machine Name 45 Configuring the Monitor Display Properties 47 Setting up the MAXPRO NVR Software Only Solution 48 Before you Begin 48 Hardware Specifications 48 MAXPRO NVR Software System Architecture 48 MAXPRO NVR Hybrid Connectio...

Page 7: ...nstallation 72 Uninstalling MAXPRO NVR 76 Client Uninstall 76 Full Uninstall 76 Logging on and Getting Started 79 Logging on Using Profiles 79 Logging on to MAXPRO NVR 79 Configuring MAXPRO NVR Windows Desktop Client 82 Managing Profiles 82 Port Forwarding 85 Getting to Know the MAXPRO NVR User Interface 87 Viewer Tab 88 Configurator Tab 90 Search Tab 91 Report Tab 92 Setting Preferences 93 Settin...

Page 8: ...cense Information of MAXPRO NVR 102 Registration and Licensing 103 Logging off 104 Closing the MAXPRO NVR User Interface 104 Configuring MAXPRO NVR 105 Overview 106 Before you Begin 107 Firewall Settings 107 Configuring the Honeywell cameras with MAXPRO NVR Wizard 107 MAXPRO NVR Wizard Settings on the Task bar 111 Navigating to Configurator tab 111 Configuring the System Settings 113 Configuring G...

Page 9: ...g the Schedules 170 Creating a Schedule 170 Deleting a Schedule 172 Configuring the Sequences 172 Creating a Sequence 172 Updating a Sequence 173 Deleting a Sequence 174 Performing User Administration 174 Adding a User 176 Updating a User 177 Deleting a User 178 Recommendation to use Low bandwidth stream option 179 Automatic Retry for Backfilled Clips 180 Upgrade MAXPRO NVR 180 Enable Recording Du...

Page 10: ...om Cameras 187 Checking the Playback of Recorded Video 187 Checking the Panning Tilting and Zooming 187 Checking the Creation of Images 188 Checking the Creation of Clips 188 Checking the Salvo View Feature 188 Checking the Search for Recorded Video in MAXPRO NVR 188 Checking the Generation of Event History Operator Log Report 189 Upgrade MAXPRO NVR Software 191 Overview 191 Upgrade to MAXPRO NVR ...

Page 11: ...Changing Default Port 443 for the MAXPRO Web Client and MAXPRO NVR Mobile app 239 Securing MAXPRO NVR 239 Introduction 239 Changing the Default Windows Administrator Account Created By NVR 239 Step 1 Create a new user account with administrator privileges 240 Step 2 Creating a user in NVR User s tab 240 Step 3 Create a new Service User and Deny log on 241 Step 4 Update the NVR services with new Se...

Page 12: ...s 297 Best Practices Tips for Secure Connection and Accessibility 297 Appendix A 297 Customizing IP Address and Machine Name and Scheduling Metadata and Database Back up 297 Changing the Default IP address and Machine Name 297 Scheduled Metadata and Database Backup 297 Scheduled Task for Backing up the Metadata and Database 298 Meta Data Conversion Utility 302 How to Enable Video on demand feature...

Page 13: ... Loitering Intrusion Trace Alarms 320 MAXPRO NVRs AXIS Camera Encoders Discovery and Configuration using ONVIF 325 Step 1 Enable ONVIF Web Service on AXIS Camera Encoder 325 Step 2 Discover and Configure the AXIS Camera Encoder in MAXPRO NVR 328 Appendix C 331 Patches Released on Top of NVR 4 0 331 AXIS Patch 331 Skylake Patch 331 How to increase the Limit for Rendering Camera 332 How to Disable t...

Page 14: ...M A X P R O N V R 5 0 Table of Contents This page is intentionally left blank ...

Page 15: ...ot Error Message 60 Figure 4 3 License Agreement 63 Figure 4 4 Customer Information and Destination Folder details 64 Figure 4 5 Validation of User Credentials 64 Figure 4 6 Choose Installation Type 65 Figure 4 7 Choose Installation Type 66 Figure 4 8 Database Server Log on 67 Figure 4 9 Choose location for MAXPRO NVR database and Metadata Path 68 Figure 4 10 Choose Recording Drives 69 Figure 4 11...

Page 16: ...Discovery Window 132 Figure 6 14 Camera Properties Pane 133 Figure 6 15 Adding Stream 134 Figure 6 16 Camera Type field displaying ONVIF DEVICE for a ONVIF camera 136 Figure 6 17 Encoder discovery 137 Figure 6 18 Adding the Encoder 138 Figure 6 19 Adding FLIR Model Camera 139 Figure 6 20 Saving FLIR Camera 140 Figure 6 21 RTSP Settings 140 Figure 6 22 IO page 142 Figure 6 23 Panomorph Settings 144...

Page 17: ...y 194 Figure 8 5 Upgrade Finish 194 Figure 8 6 Welcome Wizard 196 Figure 8 7 Installation Complete 196 Figure 8 8 Welcome Wizard 197 Figure 8 9 Installation Complete 198 Figure 8 10 Welcome Wizard 199 Figure 8 11 Installation Complete 199 Figure 8 12 Welcome Wizard 201 Figure 8 13 Installation Complete 201 Figure 8 14 Taking Database backup using the MAXPRO NVR Agent 202 Figure 8 15 Validation of ...

Page 18: ...Program 301 Figure A 8 Meta Data Conversion Utility Login 303 Figure A 9 Meta Data Conversion Utility 304 Figure A 10 Define Unique ID screen 305 Figure A 11 Updating Unique ID 306 Figure A 12 Offline Mode 307 Figure A 13 Offline Updating Unique ID 307 Figure B 1 I frame Example 313 Figure B 2 Camera configuration page 314 Figure B 3 Sensitivity Level Comparison Normal Field of View 317 Figure B 4...

Page 19: ...ed in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Caution Changes or modifications not expressly approved by the party responsible for compliance could void the user s autho...

Page 20: ...hould use a mounting kit approved by the manufacturer This equipment and cart combination should be moved with care Quick stops excessive force and uneven surfaces may cause the equipment and cart combination to overturn 8 Power Sources This equipment should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power please consult your eq...

Page 21: ...tutions may result in fire electric shock or other hazards 16 Safety Check Upon completion of any service or repairs to this equipment ask the service technician to perform safety checks to determine that the equipment is in proper operating condition 17 Field Installation This installation should be made by a qualified service person and should conform to all local codes 18 Correct Batteries WARN...

Page 22: ...ical Support at 1 800 323 4576 North America only for assistance or to request a Return Merchandise Authorization RMA number Be sure to have the model number serial number and the nature of the problem available for the technical service representative Prior authorization must be obtained for all returns exchanges or credits Items shipped to Honeywell without a clearly identified Return Merchandis...

Page 23: ... symbol indicates that the product operates from a 12 V direct current The Lead free symbol This symbol indicates that the product does not contain lead Pb The CCC compliance logo This logo indicates that the product conforms with the China Compulsory Certification guidelines The Environment Friendly Use period symbol This symbol indicates the length of time that this electronic product can used w...

Page 24: ...e product conforms to the relevant guidelines standards for the European Union harmonization legislation The Protective Earth symbol This symbol indicates that the marked terminal is intended for connection to the protective earth grounding conductor This symbol is used to direct attention to important informa tion This symbol warns that the corresponding action could result in an electric shock T...

Page 25: ...MAXPRO NVR Configuring Web Client Installing and Configuring MAXPRO NVR Mobile App Upgrading MAXPRO NVR Securing MAXPRO NVR Overview Of Contents The following table describes the detailed structure and the contents of each chapter in this guide No Chapter Description 1 Introduction to MAXPRO NVR Introduces the MAXPRO NVR system and types of Video surveillance solutions 2 Commissioning MAXPRO NVR D...

Page 26: ...escribes the mandatory security settings that needs to be performed on MAXPRO NVR 12 Appendix A Describes the procedures to customize MAXPRO NVR Single box Turnkey solutions and setting up the Antivirus software on MAXPRO NVRs 13 Appendix B Describes the Image Stream Combinations and Device Characteristics of Oncam Grandeye Cameras Configuring VMD Settings and Motion based Recording Event and Alar...

Page 27: ...ords or characters that you must type The word enter is used if you must type text and then press the Enter or Return key Enter the password Menu titles and other items you select Double click Open from the File menu Buttons you click to perform actions Click Exit to close the program Heading Installation Italic Cross reference to external source Refer to the System Administrator Guide Cross refer...

Page 28: ...A BO UT T H I S G U I D E Typographical Conventions 28 MAXPRO NVR 5 0 Installation and Configuration Guide This page is intentionally left blank ...

Page 29: ...XPRO NVR Software Only Solution Honeywell s MAXPRO NVR Software is a flexible scalable and open IP video surveillance system Supporting Honeywell s high definition HD cameras and broad integration with third party IP cameras and encoders the MAXPRO NVR family is a powerful high definition IP recording and security monitoring system for a variety of applications MAXPRO NVR Software solution ensures...

Page 30: ...6 32 64 or 128 Maximum Frame Rate Server hardware dependent Minimum hardware specs recommended for various fps at 4CIF VGA IP 480 fps 16 ch IP 1920 fps 64 ch IP 1920 fps 64 ch IP 480 fps 1920 fps 1920 fps at 720p IP 480 fps 16 ch IP 1920 fps 64 ch IP 1920 fps 64 ch IP 480 fps 1920 fps 1920 fps at 1080p IP 4 Mbps bitrate 480 fps 16 ch IP 1280 fps 64 ch IP 1920 fps 64 ch IP 480 fps 1280 fps 1920 fps...

Page 31: ...4 and 96 channels respectively These services will stop when user deletes the cameras and the count goes less than 64 and 97 respectively Support for 128 Channel Additional 64 channels are provided with the existing 64 channels resulting in a total of 128 channels in NVR Software and PE RAID System User needs to buy license for the additional channels If only Encoders are added in the system then ...

Page 32: ...lip Export option then only WMV format is supported Password Complexity and Expiry Enhancements The following are the enhancements Improved change of password security by introducing complexity requirements The following are the password requirements The password should have a minimum length of 12 characters The password should consist of at least one number one uppercase letter and one special ch...

Page 33: ...hing is Fine Blinking between Yellow and Green Not Recording Blinking between Yellow and Red Database Connection Lost System and Performance Improvements There is no Metadata from 5 0 Release onwards No separate drive is required for Metadata New Recording file system with no Index files except PassIndex is introduced and it is for per camera and per drive Plug in a new recording drive which can h...

Page 34: ... NVR2 NVR2 initiates the scan detects the drives and displays the recordings of NVR 1 Running on schedule base is same as windows scheduler Has capability to process deleted camera s data for Orphan deletion 3 Schedule of when to start the service can be configured 4 Allows Neo to recycle data first since by default it deletes clips with retention period 24 hours New EquIP 1080p and 4MP Camera Int...

Page 35: ...n user will not be able to view playback video in MAXPRO mobile app Web client Grand Eye New Evolution support EVO18 0 and EVO12 Industry Standards MAXPRO NVR is an open platform and supports broad third party device integrations with support for PSIA and ONVIF Profile S standards Real Time Streaming Protocol RTSP standard and native device integrations Flexible Licensing MAXPRO NVR comes with all...

Page 36: ... different resolutions on a single camera Depending on the type of camera you can add and configure additional streams and can define the Video Quality Settings Recording Settings and Stream Preference settings Based on your requirements you can view or render different resolutions on a single camera It also allows you to set various parameters for your recording including audio Third Party ONVIF ...

Page 37: ...ngth Disk Write Read and so on depending upon the NVR connected For a Recording engine you can monitor parameters such as Total FPS Received Recorded Total Bitrate Received Recorded Total Active Cameras and so on Recording and Playback Operations MAXPRO NVR supports simultaneous recording live and playback viewing search and system management of all supported IP cameras including HD formats in a s...

Page 38: ...ure the stream settings in the camera tab See Recommendation to use Low bandwidth stream option section for more information Note If you want to set the bit rate value for a low bandwidth site then you can set this value in the camera web page Receive Only I Frame Low Bandwidth Streaming This feature is applicable only for the sites with Low bandwidth It allows user to receive and view only I Fram...

Page 39: ... SMART Motion Search feature allows you to search for a missing object by searching on motion in recorded video within a short span of time This feature overcomes the traditional way of searching an object in recorded videos It also provides you with before and after recordings of a missing object 360 Immersive Experience Dewarping Support MAXPRO NVR supports client side dewarping integration with...

Page 40: ...nversion Utility Meta data conversion utility allows you to replace or update the unique system ID number of the recorded clips and Meta data details for all or specific cameras This utility helps you to retain your recorded clips and Meta data details during Failover Failback operations This allows a user to effectively playback the recorded clip without loss of video Multi language Support MAXPR...

Page 41: ...fer to the MAXPRO NVR compatibility list at www security honeywell com hota compatibility index html for the models supported Web Client The MAXPRO NVR Web Client allows you to remotely access the MAXPRO NVR server using a web browser like Internet Explorer and perform video surveillance It gives you the flexibility to view live video and perform the basic video surveillance functions remotely ove...

Page 42: ...client to NVR and secure https login for the Web Client and Mobile App MAXPRO NVR Typical System Architecture MAXPRO NVR Standalone System Diagram The following figure illustrates the MAXPRO NVR SE system architecture Figure 1 1 MAXPRO NVR SE System Diagram Note The NVR SE box in the above system diagram is used as an example of a typical system Other System diagrams for NVRs XE PE and Software on...

Page 43: ... S hift A S D F G J H K L Enter Q W R R T U Y P I O _ 2 1 3 4 5 6 7 8 9 0 B ackspace F1 F2 F3 F4 E sc F5 F6 F7 F8 F9 F10 F 1 1 F12 S croll Lock P a use B rea k P rtS cn S ysR q N um Lo ck C aps Lo ck S croll L ock Insert H om e D elete E nd P ag e U p P ag e D o w n N u m Lock _ 7 H o m e 8 9 P g U p 4 5 6 1 E n d 2 3 P g D n 0 Ins D el Enter ClientWorkstation Local Monitor not supplied CAT5e CAT5...

Page 44: ...ypical System Architecture 44 MAXPRO NVR 5 0 Installation and Configuration Guide 1 MAXPRO NVR Distributed System Architecture The following figure illustrates the MAXPRO NVR distributed system architecture Figure 1 3 MAXPRO NVR Distributed System Architecture ...

Page 45: ...ermining the number of MAXPRO NVR server and client computers at the location Choosing the desired MAXPRO NVR system architecture Connecting the monitors to the MAXPRO NVR After connecting the monitors configure the monitor display properties Connecting the keyboards for example Ultrakey to the MAXPRO NVR unit See the Setting up the MAXPRO NVR Turnkey Box Solutions section on page 47 for informati...

Page 46: ...you need to configure the MAXPRO NVR through the user interface Configuring MAXPRO NVR includes the following Configuring the Honeywell cameras with MAXPRO NVR Wizard Configuring the system level settings Configuring the disk management settings Configuring the schedule based recording for cameras Performing user administration See the Configuring MAXPRO NVR section on page 109 for information on ...

Page 47: ...nly Solution section on page 52 For setting up a peripheral Joystick Controller see the Connecting the Joystick Controller section on page 62 Setting up the MAXPRO NVR Turnkey Box Solutions Setting up the MAXPRO NVR unit and client computers is the first phase in the commissioning process Refer to the specific MAXPRO NVR Data Sheet on Honeywell Video web site www honeywellvideo com for information...

Page 48: ...l have minor differences Typical MAXPRO NVR Hybrid System Diagram The following figure illustrates the MAXPRO NVR Hybrid system diagram Figure 3 2 Typical MAXPRO NVR Hybrid System Diagram Note In the above system diagram Hybrid NVR SE box is used as an example of a typical system Other system diagrams for Hybrid NVRs XE PE look similar to the NVR Hybrid SE and will have minor differences See MAXPR...

Page 49: ...d other hardware connected to the MAXPRO NVR unit 2 Press and hold the power button on front of the MAXPRO NVR unit The power button turns blue after the MAXPRO NVR unit is turned on 3 After powering on the unit you are prompted to log on For MAXPRO NVR turnkey units shipped with v4 0 or later version the default Windows desktop login user has user name NVR Admin password Password 123 The user nam...

Page 50: ... address and computer name to each unit the default name is MAXPRO NVR Changing the IP address 1 Click the network icon in the notification area click Open Network and Sharing Center See Figure 3 3 and then click Change adapter settings Figure 3 3 Network and Sharing Center 2 Right click Camera Network or Client Workstation Network and then click Properties The Local Area Connection Properties dia...

Page 51: ...C Program Files Honeywell MaxproNVR TrinityFramework bin folder and then double click MaxProNVRMachineNameUtility exe to open the Maxpro NVR Utility 7 The new computer name automatically appears in the Machine Name field If it does not enter the name manually and click Update The message Machine Name Updated Successfully appears when the update is complete Configuring the Monitor Display Propertie...

Page 52: ...of peripheral devices such as joystick controllers Ultrakey keyboard and other devices that are needed Hardware Specifications The MAXPRO NVR server and client computers must meet the minimum hardware specifications refer to the MAXPRO NVR Software Data Sheet for more information MAXPRO NVR Software System Architecture MAXPRO NVR software solution can be set up in the following two ways Standalone...

Page 53: ...XPRO NVR Software Only Solution MAXPRO NVR 5 0 Installation and Configuration Guide 53 MAXPRO NVR Software Solution Distributed System The following figure illustrates the MAXPRO NVR Distributed system Figure 3 6 MAXPRO NVR Software Solution Distributed System ...

Page 54: ...O NVR Hybrid Connections Rear Panel Connectors The rear panel of the NVR contains the connectors used for attaching cameras sensors and relays to the NVR Below are the diagrams that outline the location and connections of Hybrid XE SE and PE connectors and also the Input and Output Ports For MAXPRO NVR Hybrid PE Hybrid XE Connections ...

Page 55: ... S E T T I NG U P T H E M A X P R O N V R MAXPRO NVR Hybrid Connections MAXPRO NVR 5 0 Installation and Configuration Guide 55 Figure 3 7 Hybrid XE Connections ...

Page 56: ...S E T T I N G U P T H E M A X P R O N V R MAXPRO NVR Hybrid Connections 56 MAXPRO NVR 5 0 Installation and Configuration Guide 3 Hybrid SE Connections Figure 3 8 Hybrid SE Connections ...

Page 57: ... S E T T I NG U P T H E M A X P R O N V R MAXPRO NVR Hybrid Connections MAXPRO NVR 5 0 Installation and Configuration Guide 57 Hybrid PE Connections Figure 3 9 Hybrid PE Connections ...

Page 58: ...3 10 Input and Output Ports For MAXPRO NVR Hybrid PE Connecting a Video Source There are different types of Video Sources that can be plugged into the NVR including DVD players VHS players and CCTV Cameras Hybrid XE SE and PE support 16 channel analog video source The connectors use the BNC standard Figure 3 11 Connecting a Video Source ...

Page 59: ...s necessary to terminate a looping output the NVR has built in termination that allows users to select individual outputs It is not always necessary to terminate the output it depends on the device to which you are connecting As a rule if the image appears distorted or virtually un viewable it likely needs to be terminated Note Please refer to the specific Hybrid unit data sheet for more informati...

Page 60: ...r devices use another external relay Maximum voltage is 24V AC 1 amp Output uses a Form C Relay Note Please refer to the specific Hybrid unit data sheet for more information on number of control outputs supported on a specific unit Connecting Sensors Each NVR Hybrid has Sensor inputs These inputs can be used with devices such as infrared devices motion device glass breakage alarms door and window ...

Page 61: ...to the NVR The NVR outputs an RS 232 signal and converts in to an RS 422 485 signal which is then sent to the PTZ camera Attaching the 4 Pin Adapter 1 Locate the PTZ adapter cable 2 Connect the wires of the PTZ adapter to the PTZ camera The yellow wire should connect to the RX on the camera and the orange wire should connect to the RX 3 Connect the other end of the adapter to the XVR unit as shown...

Page 62: ...s of MAXPRO NVR through the UltraKey configuration settings Refer to the UltraKey manual for more information How to log on to the UltraKey Plus keyboard First time users of MAXPRO NVR must explicitly log on to UltraKey Plus keyboard in order to use MAXPRO NVR 1 Power on the UltraKey Plus keyboard 2 Press the Menu key on the LCD 3 Press the MAX 1000 Setup key on the LCD The Left Up Right and Down ...

Page 63: ...neywell MAXPRO NVR software please note the MAXPRO NVR Server and Client operating system requirements listed in the following section MAXPRO NVR Server The computer that is designated as the server must run on one of the following operating systems Microsoft Windows 7 Professional 32 bit 64 bit Service pack 1 or Windows 8 1 Professional 32 bit 64 bit or Windows 10 Professional 32 bit 64 bit must ...

Page 64: ...1 warning message appears and the installation continues Figure 4 1 Automatic Windows Update Enabled Warning Message If any pending reboot is there due to windows updates then Figure 4 2 error message appears and the installation stops Please ensure that you reboot your computer after the Windows updates are finished Figure 4 2 Pending Reboot Error Message If TrinityBackupScheduler is created manu...

Page 65: ...lect Task scheduler Task scheduler library Microsoft Windows Defrag Right click on the ScheduleDefrag and then select Disable 5 Perform the following steps to make changes in the Registry Settings to disable defragmentation at boot time a Open the Registry Editor Navigate to HKEY_LOCAL_MACHINE SOFTWARE Microsoft Dfrg BootOptimizeFunction b Right click on the keyword Enable and then click Edit c In...

Page 66: ...rements and follow the appropriate steps Full Installation section on page 70 Full installation can be selected to install the Server and Client on the same system Client Installation section on page 76 Client installation can be selected to install MAXPRO NVR desktop client on the client workstations How to Install MAXPRO NVR 1 Insert the MAXPRO NVR 5 0 DVD in the DVD drive The setup runs automat...

Page 67: ... I N G T H E N V R S O F T W AR E MAXPRO NVR Software Installation MAXPRO NVR 5 0 Installation and Configuration Guide 67 2 Click Next The License Agreement screen appears See Figure 4 3 Figure 4 3 License Agreement ...

Page 68: ...pears Figure 4 4 Customer Information and Destination Folder details 4 Type your Registered To name 5 Type your Company Name 6 Click Change if you want to change the destination folder and then select the folder where MAXPRO NVR must be installed 7 Click Next The Windows User Credentials screen Figure 4 5 appears Figure 4 5 Validation of User Credentials 8 Select your Domain Name Host Name from th...

Page 69: ...screen Figure 4 6 Figure 4 6 Choose Installation Type 12 Select the Client Installation or Full Installation as it applies to your system installation See Table 4 1 for more information Table 4 1 Select Features to Install Full Installation Note Full Installation is only needed for Software solutions Installs Trinity Framework MAXPRO NVR Recording Application MAXPRO NVR Database Application Mobile...

Page 70: ...Install MAXPRO NVR section on page 66 and then select the Full Installation option in the Installation Type screen Figure 4 6 appears 2 Click Next The Choose Installation Type screen appears Figure 4 7 Figure 4 7 Choose Installation Type 3 You have two options to choose from Fresh Installation Select this option if you are installing MAXPRO NVR for the first time and then click Next The SQL Login ...

Page 71: ...instance proceed to step 5 5 Select Connect using option as Windows authentication or SQL Server authentication If you select SQL Sever authentication type the Log on ID and Password Note If you are installing MAXPRO NVR on a new computer that does not have SQL Server 2012 Express installed you will be prompted to install it Follow the on screen instructions to complete the installation In additio...

Page 72: ...e path where the MAXPRO NVR database is saved for a previously installed version of the MAXPRO NVR software automatically displays Click Next A message Trinity Database file already exists Do you want to retain the database appears If you Click Yes The Localization Support screen Figure 4 11 appears Click No The Choose Recording Drives screen Figure 4 10 appears Click Browse to select a new path f...

Page 73: ... on which to save the camera recordings to use as a video storage drive and click Next The Localization Support screen Figure 4 11 appears Caution It is recommended that you do not choose the operating system drive for saving the camera recordings as a video storage drive Selecting an Operating System drive for video storage can lead to system instability and crash Figure 4 11 Localization Support...

Page 74: ...ired after the installation is completed the software will need to be uninstalled and installed again 9 Select the languages in which you want to install MAXPRO NVR and then click Next The Installation Summary screen Figure 4 12 appears Figure 4 12 Summary 10 The approximate time for installing the prerequisites and MAXPRO NVR Products displays If you want to change any settings click Back else cl...

Page 75: ...nism is added which will retain the last 7 days of Database Backup In a fresh installation scenario by default the first recording drive is selected for database backup according to the alphabetical order If you want to change the drive then edit the TakeNVRbackup bat file which is available in C Install BackupData and mention the required drive name Issue While installing NVR 5 0 a System Warning...

Page 76: ...Install Default aspx Note Silverlight plug in is not supported by Chrome version 42 x or above and Microsoft Edge browser Web Browsers Supported on Windows Systems Ensure that at least one of the following supported web browsers are installed on your PC Internet Explorer version 8 or above Firefox version 15 0 1 or above Chrome version 32 x to 41 x only Note MAXPRO NVR Web Client is only supported...

Page 77: ...creen Figure 4 14 appears Figure 4 14 MAXPRO NVR 5 0 Client Configuration 2 Type the MAXPRO NVR Server name or IP address and then click Next The Localization Support screen Figure 4 15 appears Note If you do not know the server name or if the server is not accessible then type the local host computer name The server name can be changed after the installation in the Client Figure 4 15 Localization...

Page 78: ...nguage is required after the installation is completed the software will need to be uninstalled and installed again 3 Select the languages in which you want to install MAXPRO NVR and then click Next The Installation Summary screen Figure 4 16 appears Figure 4 16 Summary 4 If you want to review or change any settings click Back otherwise click Next The setup status of various components appears Whe...

Page 79: ...owing message is displayed Figure 4 17 Reboot prompt 6 Click OK to complete the MAXPRO NVR Client installation Issue While installing NVR 5 0 a System Warning dialog with Unknown Hard Error message is displayed Cause This issue may occur due to conflict between third party applications or due to system file corruption Solution Refer and perform the steps as explained in the Microsoft link https an...

Page 80: ...The uninstall wizard starts 2 Click Next The message Do you want to completely remove the selected application and all of its features appears The uninstall status of various components appears 3 Click Finish You are prompted to reboot your computer to complete the uninstall procedure Full Uninstall The following components are uninstalled MAXPRO NVR Server and Client components You can choose the...

Page 81: ...k Setup exe Or Go to the MAXPRO NVR setup folder on your computer and then double click Setup exe The uninstall Welcome wizard is displayed A message Do you want to completely remove the selected application and all of its feature is displayed Click Yes or No as applicable If you click Yes Figure 4 18 is displayed 2 Click Next The Restoring Trinity Database Figure 4 18 appears Figure 4 18 Retainin...

Page 82: ...ained for future installations of MAXPRO NVR The uninstall status of various components Figure 4 19 appears and uninstallation finish screen appears If you click No and then click Yes to confirm deleting the Trinity database The database is deleted The uninstall status of various components appears and uninstallation finish screen appears Figure 4 19 Installation Finish 4 Click Finish The uninstal...

Page 83: ...efault Windows user NVR Admin with password Password 123 is already configured and hence you are automatically logged on Honeywell recommends you to create and use a new Administrator account to install and logon to MAXPRO NVR See Securing MAXPRO NVR section on page 255 section for more information Logon as Administrator only when an administrative activity need to be performed Operator is preferr...

Page 84: ...o logon 4 Type your Password The default password is trinity Note Honeywell recommends you to change the default Password before you logon to MAXPRO VMS See Changing the Default Password section to change the password See Securing MAXPRO NVR chapter for more details on security settings See Password Complexity and Expiry Enhancements section for more information on password setting Note Select the...

Page 85: ...ent logged in Windows account credentials If the Windows Logged In User check box is cleared the MAXPRO NVR user name and password is used for authentication Ensure that you avoid using the character in your password Set profiles if you have multiple MAXPRO NVRs and use the drop down list to choose which NVR you would like to connect to Select the Display Video on Alarm check box to display the vi...

Page 86: ...allations In upgrade scenarios enter the old password which is configured before upgrading See Securing MAXPRO NVR for more security settings See Password Complexity and Expiry Enhancements section for more information on password setting 5 Type the New password 6 Type the new password once again to Confirm Password 7 Click Save Configuring MAXPRO NVR Windows Desktop Client Managing Profiles Savin...

Page 87: ...twork name of the MAXPRO NVR server 6 Click Save 7 Click OK The server address is saved in the profile Tip You can click Set Default in the server settings dialog box to set the profile as the default profile Setting the Default Profile To set the default profile 1 Select the profile you want to set as default before logging on to the MAXPRO NVR 2 In the User menu click Profiles Set Default Profil...

Page 88: ...pplicable 6 Click Save 7 Click OK The profile is modified Deleting a Profile 1 In the client workstation double click the icon on the desktop to display the Log On dialog box 2 Click Server Settings The Server Settings dialog box appears 3 In the Choose Profile box select the profile you want to delete 4 Click Remove 5 Click OK The profile is deleted Editing the Ports The MAXPRO NVR user interface...

Page 89: ...lso be set up for port forwarding See the Changing Default Port 443 for the MAXPRO Web Client and MAXPRO Mobile app section on page 230 for further details It is not recommended to access NVR Client via internet Only NVR Web client and Mobile client is recommended to access via internet Scenario1 Services mapped to different ports Two NVRs in a private LAN are configured behind the router and all ...

Page 90: ...p Client to connect to the MAXPRO NVR system Scenario 2 Services mapped to existing ports A single NVR is configured behind the router and all the services on the NVR are running on the default ports In the router s port forwarding section specify the default ports The Internet client can just specify the public IP Address and default ports to connect to the NVR The drawback of mapping to the same...

Page 91: ...is easy to use with its intuitive icons and user friendly features You can configure the devices in the video surveillance network through the MAXPRO NVR user interface The user interface consists of tabs tree structures status bar floating windows and icons On opening the user interface you see the following four tabs Viewer Configurator Search and Report Based on the tab you select windows tree ...

Page 92: ... cameras in a tree structure You can select one or more devices from the Devices window to view its video in the Salvo Layout Refer MAXPRO NVR Operator s Guide for more information Intellisense search The Intellisense search option simplifies the search for cameras Intellisense search supports wild characters while searching Refer MAXPRO NVR Operator s Guide for more information Alarm window Click...

Page 93: ... the sequences You can play the sequence using the play sequence action See the Configuring the Sequences section on page 176 Views window A floating window that lists the salvo views The View window consists of My Salvo Views and Shared Salvo views Refer Salvo View section in MAXPRO NVR Operator s Guide for more information Salvo Layout An arrangement of panels in which video is displayed Refer S...

Page 94: ...nents Description System tab Helps you to configure the system level settings Site information Archival Schedule Holidays Exceptions settings Event Server Configuration and Edge Syn Settings for MAXPRO NVR Disk tab Helps you to configure the disk settings for video storage Camera tab Helps you to configure the camera settings Schedules tab Helps you to configure the schedules for recording video I...

Page 95: ...D Getting to Know the MAXPRO NVR User Interface MAXPRO NVR 5 0 Installation and Configuration Guide 95 Search Tab Figure 5 9 illustrates the Search tab Figure 5 9 Search tab You can search for recorded video and events in MAXPRO NVR from the Search tab ...

Page 96: ... O N A N D G E T T I N G S T A R T E D Getting to Know the MAXPRO NVR User Interface 96 MAXPRO NVR 5 0 Installation and Configuration Guide 5 Report Tab Figure 5 10 illustrates the Report tab Figure 5 10 Report tab ...

Page 97: ... On the Advance Settings tab you can select the options such as Default Encryption Windows Authentication Encryption and Certificate Based Encryption under the Application Security Settings for secure communication Settings for Video Rendering There are two types of rendering modes Default and No Video Display The Default rendering is the recommended mode which enables the user to view live video ...

Page 98: ...check box beside Set FPS Limit For Unselected Panel 10 Select the FPS Limit The default frame rate is 5 fps and is the recommended setting for unselected panels 11 Click Apply 12 Click OK to close the dialog box Rendering Settings for a GPU system To avail GPU rendering 30 fps in your salvo view you need to configure the video rendering settings under Workstation Level Settings You can render up t...

Page 99: ...14 Figure 5 14 Settings for pausing the Video Rendering 3 Click Apply 4 Click OK to close the dialog box Settings for Alarm Preview Pane When the video related to an alarm is played from the Alarm window the salvo layout changes to a four panel layout You can define the video display for each panel namely Pre Alarm Post Alarm Live and On Alarm The following table defines these options Note You can...

Page 100: ...he NVR has a pre defined Severity Level value associated to it When the event occurs the value is compared with the value in the Alarm Severity Threshold box in the Preferences dialog box The alarm is triggered only when the Severity Level value is greater than the Alarm Severity Threshold value See Appendix B Event and Alarm Types section on page 336 for default Event and Alarm types and their se...

Page 101: ...t 1 Click the Preferences option in the User menu The Preferences dialog box appears By default the General Settings tab is selected Figure 5 17 2 Under SnapShot Clip Export Settings select the Clip Export time in seconds Figure 5 17 Settings for SnapShot Clip Export 3 Click Apply 4 Click OK to close the dialog box Configuring the OSD Settings You can configure the OSD settings to change the prope...

Page 102: ...log box Configuring the Timeline Settings 1 Click the Preferences option in the User menu The Preferences dialog box Figure 5 19 appears 2 Click the Timeline Settings tab Figure 5 19 Timeline Settings tab 3 Under Timeline Jump Control Configuration set the time for the intervals Interval 1 to Interval 6 as applicable 4 Under Snapshot Duration Settings select the Daywise or Hourwise option button a...

Page 103: ... Each encryption has specific pre requisites The following are the pre requisites for each encryption mode Default Encryption None Windows Authentication Encryption System clock time should be synced between client and server machine It also recommended to use the time sync utility to sync the time between client and server Workgroup If the machines are in workgroup then the password used by a cli...

Page 104: ...Windows Authentication Encryption option button as applicable Or If you select the Certificate Based Encryption option button then a certificate is used for encrypting the data between client and server To encrypt the data using Certificate Based Encryption perform the following a Browse the certificate pfx file b Type the Certificate Password and then click the Import Certificate button to import...

Page 105: ... will be auto reconnected 5 Click Apply to close the Preferences dialog box Encryption Certificate deployment scenario The following figures depicts the Encryption certificate deployment scenarios Configuring the Default Settings 1 Click Reset to apply default settings while setting preferences 2 Click System Defaults to apply the system default settings while setting preferences ...

Page 106: ... has a 60 day activation period During this trial period NVR allows you to add up to 64 cameras To continue using the software beyond the first 60 days you must register the software On registration the license is limited to the number of camera licenses purchased with the software You can view the version and license information of MAXPRO NVR software from the User menu 1 From the User menu on th...

Page 107: ...le to a USB flash drive or hard drive Refer to the MAXPRO NVR Getting Started Guide for detailed information on registration and licensing of Software only NVR Completing the Licensing After you receive the license certificate perform the following steps to license the NVR 1 Download the License Certificate file and save it to a USB flash drive 2 Launch MAXPRO NVR on the MAXPRO NVR Server 3 From t...

Page 108: ...are accurate and then click Next 10 On the Confirm New License dialog click Finish 11 On the New License Configuration Wizard dialog box click Yes Logging off You can log off from MAXPRO NVR from the User menu The name of the currently connected user is displayed as the User menu on the top right of each screen 1 Click the User menu The user menu options appear 2 Click Log Off The Log on dialog bo...

Page 109: ... AXIS Cameras 139 Discovering and Adding Multi channel Encoders 141 Adding FLIR Camera 143 Adding RTSP Cameras Encoders 144 Configuring the Input and Output for an IP Camera 145 Configuring 360 180 Cameras 147 Managing Analog Cameras 159 Configuring the Input and Output for an Analog Camera 165 Server VMD SMART VMD 171 Updating the Cameras 174 Deleting the Cameras 174 Configuring the Schedules 174...

Page 110: ...rred for all other activity Note For a user having the Operator role the contents in this chapter serve as a reference MAXPRO NVR configuration involves the following tasks Configuring the Honeywell cameras with MAXPRO NVR Wizard Configuring the System settings Configuring the Disk settings Configuring the Cameras Adding IP Cameras Encoders Manually adding cameras Discovering and Adding Third Part...

Page 111: ...MAXPRO NVR XE SE PE and MAXPRO NVR Hybrid XE SE PE For MAXPRO NVR Software Only solution the Firewall settings are automatically configured during the installation process Configuring the Honeywell cameras with MAXPRO NVR Wizard MAXPRO NVR Wizard is an easy three step procedure to live video for Honeywell devices This wizard automatically starts each time you power on the MAXPRO NVR system 3 click...

Page 112: ...y change in the camera s IP address For example if a camera is restarted and a new IP is associated to the camera then the MAXPRO NVR software automatically detects the changed IP address and synchronizes it to the camera so that live viewing and recording is not disturbed Auto Add Discovered Camera Any newly connected camera is automatically discovered and added to the camera s list DISCOVERY SET...

Page 113: ...r monitor it is added to the list This list disappears as the cameras are added to the MAXPRO NVR software Figure 6 3 Discovered Cameras Note The ADD button on the CAMERA DISCOVERY page appears only if you have selected NO corresponding to Auto Add Discovered Camera in the CONFIGURATION page Select the check boxes corresponding to a camera from the discovered list and then click ADD button to add ...

Page 114: ...covered and added in the MAXPRO NVR Wizard To discover and add other third party PSIA ONVIF compliant cameras see the Discovering and Adding Third Party ONVIF and AXIS Cameras section on page 139 For adding and configuring third party RTSP cameras the RTSP settings must be specified see Adding RTSP Cameras Encoders section on page 144 Note MAXPRO NVR Wizard discovers only 1 channel for multi chann...

Page 115: ...er Live Video section in MAXPRO NVR Operator s Guide for more information MAXPRO NVR Wizard Settings on the Task bar If you right click the MAXPRO NVR Wizard on the Task bar a shortcut menu appears with a list of quick configuration settings Figure 6 5 MAXPRO NVR Wizard Task bar Settings Navigating to Configurator tab 1 Double click the icon on your desktop The MAXPRO NVR Log On dialog box appears...

Page 116: ...efault password is trinity Note Select the Windows Logged In User check box for logging on using the Windows authentication uses current logged in Windows account credentials If the Windows Logged In User check box is cleared the MAXPRO NVR user name and password is used for authentication If there is no profile set as default then select the Profile corresponding to the MAXPRO NVR server to which...

Page 117: ...nication of events Archival Schedule enable configuring the archive schedule for the recordings Edge Sync Settings allows you to sync and back fill the recordings from camera SD card to NVR You can configure when to sync or back fill Site Info enable configuring and displaying the Site info and License type information Holiday Exception Settings for Schedules enable configuring the holidays and ex...

Page 118: ...d displays by default Select a new Pre event Time as applicable You can set this value from NONE to 15 seconds The default Pre event Time is 5 seconds The default Record for time is 30 seconds This is the amount of time that the NVR records or boosts recording frame rate after the motion event trigger time You can set this value from 5 seconds to 5 minutes Note Honeywell recommends that you retain...

Page 119: ...er Site Info Type the Part Number of the NVR box If the field is empty the part number can be input without any credentials To modify the Part Number click and then type the factory password provided by Honeywell Technical Support Type the Serial Number To modify the Serial Number click and then type the factory password provided by Honeywell Technical Support The Voucher Number System ID is displ...

Page 120: ...at option to set the specific time in hours during which the synchronizing should trigger Limit Past Sync This option allows you to set number of days passed for which you want system to sync the recordings from camera For example if you set 10 days then system will sync the recording within last 10 days from camera Manual Archival Manual archive can be performed in Search tab You need to search a...

Page 121: ...yed Figure 6 7 Figure 6 7 Archive Progress Note If the Archival type Disks is not configured then you cannot archive the clips manually and Failed to archive clip message is displayed Once the Manual Archive is success then the selected clips are displayed in Green color Figure 6 7 and a Manual archival folder is created automatically for the respective camera If it fails then the selected clips a...

Page 122: ...ick Set as Exception to set the selected day as a exception The selected exception displays under List of Exceptions To remove holidays and exceptions Under List of Holidays select the check box for the holiday you want to remove and then click Remove Holiday Select the check box for the exception you want to remove and click Remove Exception 2 Click Save to save the information or click Reset to ...

Page 123: ...the Operating System data Caution It is recommended that you do not choose the operating system drive for saving the camera recordings as a video storage drive Selecting an Operating System drive for video storage can lead to system instability 3 The following information displays under Disk Management Drive Name displays the drive name such as C D and so on Drive Type displays the drive type Fixe...

Page 124: ...t recording is taking place on the drive Green indicates that current recorded video is saved on the drive NAS Domain displays the domain name of NAS NAS Username Type the username to access the NAS Note If the domain username and password mismatches with the external drive NAS credentials then TotalSpace GB column displays Invalid Drive message NAS Password Type the password to access the NAS 4 U...

Page 125: ...ace on the drives for video storage is nearing the maximum size of the drives Caution The Low disk alarm at value must be always greater than the Recording recycle at value Tip Click Refresh to refresh the information under Disk Space at any point in time 5 Click Add Drive to add a fixed drive or a network drive The fixed drive that you are adding must be available on the MAXPRO NVR system else an...

Page 126: ...delete all drives from the system otherwise user will not get an option to add the drives again Contact to Honeywell technical support in case of this scenario Configuring the Cameras Cameras are sources for a video input in MAXPRO NVR The maximum number of cameras that can be configured in MAXPRO NVR depends on the model and for each camera you can also add multiple streams depending on the camer...

Page 127: ...g the MAXPRO NVR Wizard appear in the Camera page when you first open it 3 Click the Auto Discovery button the Auto Discovery screen is displayed Click Start Discovery to discover the cameras in the network By default the cameras discovered are displayed under Cameras Discovered pane The cameras are added based on the IP range and Video Format settings See the Configuring the Auto Discovery Settin...

Page 128: ...80 Camera Type Displays the type of camera Note For the camera type Generic RTSP you must specify the RTSP settings for the camera in the camera properties See the Adding RTSP Cameras Encoders section on page 144 for more information To add the discovered multi channel encoders see the Discovering and Adding Multi channel Encoders section on page 141 User Name Displays the default user name admin ...

Page 129: ... the limit Tip Hover the mouse over the NVR System Load indicator for more details Note Part Number of your NVR system should be entered in the System tab for the Maximum estimate to be shown in the System Load Please reopen the NVR client after updating the part number if the part number is updated after opening the client NVR System Load is based on the recording bit rate only and does not inclu...

Page 130: ... capacity Tip Hover the mouse over the Storage Calculator indicator for more details Note Archival storage calculations is not included in the estimation This is an estimate for reference purpose only While providing a reasonable storage estimate it should not be inferred that the results are absolute and will apply to all the systems and locations Recording bit rate and duration can be dramatical...

Page 131: ...aunch the web page for the camera Use the camera s web page to view IP and firmware settings bit rate statistics camera exposure day night and white balance settings and set up video motion detection and other analytic events 7 Under General PTZ PTZ Settings Device Type Select whether the camera is a PTZ or fixed PTZ Sensitivity Select the PTZ Sensitivity for PTZ camera Available PTZ options are M...

Page 132: ... B5SST B6SST and B8QQT By default AO V Lens Caution Only Immervision certified camera models can support this feature enabled Before configuring this feature please check whether your camera has the Panomorph lens Note To view live video from Immervision certified cameras Refer Video Viewing Options from Immervision Enabled Cameras section in MAXPRO NVR Operator s Guide The recommended Aspect Rati...

Page 133: ...pe the Multicast IP address Multicast Port Type the Multicast IP Port number 10 Under Primary Stream Recording Video Quality Settings Resolution The Resolution is defaulted to a fixed value based on the camera model for example HD3MDIP model defaults to 1280 x 720 resolution Frame Rate Select the FPS for a camera FPS refers to the number of pictures displayed in exactly one second FPS is a measure...

Page 134: ...ntinuous Select the FPS for Continuous recording Event Select the FPS for Event based recording Live Recording Quality can be varied by controlling GOP The formula for this is calculated as follows Recording Quality resulting FPS Live FPS GOP I Frame Number for recording For example in the following table if Live FPS is configured as 30 and Continuous recording is set to record Every I frame and E...

Page 135: ...e Recording Older Than Continuous This is None by default Select an option from the drop down if you want to archive the continuous recording Event This is None by default Select an option from the drop down if you want to archive the event recording Delete Archived Recording After Continuous Recording This is 365 Days by default Select the number of days from the drop down after which the archive...

Page 136: ...era Type field The cameras credentials settings provides the username and password for Honeywell for models already added in NVR database AXIS for models already added in NVR database and ONVIF cameras discovery and addition If a Honeywell or AXIS ONVIF model that is not already added in NVR database is discovered then the camera credentials set for ONVIF is used for discovery and addition You can...

Page 137: ...vice based on your need For example you can configure the first stream for Live recording and the second stream for event based recording Multistream or Dual stream is not supported for encoders To configure the additional streams for a camera 1 Click the Camera tab the camera page is displayed with the list of cameras discovered 2 For the required camera click on the left corner the camera proper...

Page 138: ... encorders 4 Under Stream 2 Type the required Name for the additional stream Select Enable Stream check box to enable the stream Or clear the check box to disable this stream 5 For the Stream 2 Recording Schedules Preference settings repeat step 10 through step 14 of Configuring the Camera Properties section on page 131 Similarly you can add and configure multiple streams for a camera Note Ensure ...

Page 139: ... the Delete Stream button A confirmation message Do you really want to delete the stream is displayed at the bottom of the screen 3 Click Yes to delete Or click No to cancel If you delete the primary stream then all the configured child streams will be deleted Discovering and Adding Third Party ONVIF and AXIS Cameras The third party ONVIF and AXIS cameras that are discovered in the MAXPRO NVR user...

Page 140: ...arty ONVIF cameras in MAXPRO NVR through Auto Discovery 1 In the Camera page click the Auto Discovery button After the discovery select the required check boxes of third party ONVIF cameras 2 Under Settings select the Video Format from the drop down list 3 Under Set camera credentials type the User Name and Password of the third party ONVIF camera 4 Click Save 5 Click the Add Cameras button to add...

Page 141: ...and Primary Stream settings Note For streaming to start the Resolution and FPS in camera properties pane should be set to match the values supported by the camera encoder 5 Click Save Discovering and Adding Multi channel Encoders An Encoder connects to an analog camera using a coaxial cable and converts analog video streams to digital video streams which can be sent over an IP network Multistream ...

Page 142: ...ed if it is not required by the user To discover and configure the AXIS Camera Encoders as an ONVIF device in MAXPRO NVRs see Appendix B MAXPRO NVRs AXIS Camera Encoders Discovery and Configuration using ONVIF section on page 343 For multi channel encoders and multi imager 180 360 cameras with single IP only one channel license is consumed Maximum System limit is 64 cameras including the cameras c...

Page 143: ...em page displays by default 2 Click the Camera tab to open the Camera page 3 Click Manual Add A new camera is added under Camera list 4 Type the required Camera Name 5 Type the IP Address of the camera as shown in figure The IP address should include the Port number 8081 For example if the IP address is 111 221 0 333 then you should add the port number 8081 as 111 222 0 333 8081 6 Select the requi...

Page 144: ... Adding RTSP Cameras Encoders Real Time Streaming Protocol RTSP is a control protocol for streaming video over the Internet It allows you to select the TCP or UDP based streaming modes depending upon what the camera supports For the camera type Generic RTSP you must specify the following RTSP setting Figure 6 21 RTSP Settings Type the RTSP URL Click for help on RTSP URLs format that can be assigne...

Page 145: ...camera is not discovered by the system you can add it manually by clicking Manual Add Configuring the Input and Output for an IP Camera Most IP cameras have a monitor input and a control output that can be configured For example the input of the camera could be connected to a motion detector and the output of the camera to a door opener Once configured movement detected at the door would trigger t...

Page 146: ...input needs to be opened connection to ground or common removed For example A magnetic door switch raises alarm if the contacts are open when the door opens Record No Yes The default option is No If set to Yes recording will starts when an input is activated Note Recording is based on the time you set under System tab Event recording settings You can specify the Pre event time and Record For time ...

Page 147: ...he Cameras with Immervision Support ImmerVision s Panomorph lens enables 360 degree Field of View FOV This lens is compatible with industry standard analog and IP cameras By using the Panomorph lens with your IP Analog camera you can View live record and playback the complete 360x180 FOV Eliminate blind spots in the FOV Increase the video surveillance coverage Detect track and analyze throughout t...

Page 148: ...he camera The supported lens ids in v3 5 or later are A0 V A0IFV A0NKV A1UST A8TRT B0QQV B4QQV B5SST B6SST and B8QQT By default AO V Lens ID is selected For Sony 360 camera the A8TRT lens ID is selected automatically 3 Click Save Note To view live video from Immervision certified cameras Refer Video Viewing Options from Immervision Enabled Cameras section in MAXPRO NVR Operator s Guide The recomme...

Page 149: ...s Panorama 1x 360 view Panorama 1x 180 view Adding Oncam Grandeye Cameras The Oncam Grandeye cameras are not discovered automatically in MAXRPRO NVR hence you must add these cameras manually Note For Evolution cameras please first set the active camera stream resolution on the camera web page Select the same settings as camera active stream in the NVR camera properties pane for video to be display...

Page 150: ...mera View Panorama 2x 180 views Panorama 1x 360 view and Panorama 1x 180 view The Mounting Position and Modes are only applicable to Evolution cameras 5 Click Save Image Stream Combinations for Oncam Grandeye Cameras Evolution camera works best when configured with a particular resolution and fps See the Image Stream Combinations for Oncam Grandeye Cameras section on page 329 in Appendix B for the...

Page 151: ...he cameras in the network The cameras are added based on the IP range and Video Format settings See the Configuring the Auto Discovery Settings section on page 135 for more information Only device integrations with auto discovery support are discovered automatically in the NVR All other devices need to be added manually For Axis M3007 PV and M3027 PVE model cameras ONVIF should be enabled on the c...

Page 152: ...message Do you want to add the remaining analog channels to the system is displayed at the bottom of the screen as shown in Figure 6 26 Figure 6 26 Adding Remaining Axis Channels 6 Click Yes to add the remaining channels The list of channels associated with the camera is added in the Camera list as shown in Figure 6 27 Figure 6 27 AXIS Channels ...

Page 153: ...ith PTZ pan tilt zoom functionality 8 View Area 4 A dewarped 90 view with PTZ pan tilt zoom functionality Adding Arecont 360 180 Camera To add Arecont 360 180 Camera in MAXPRO NVR Note v3 1 SP1 or later supports discovering and adding certain Arecont 360 180 model cameras These were supported through RTSP only in v3 1 or lower versions For multi channel encoders and multi imager 180 360 cameras wi...

Page 154: ...Installation and Configuration Guide 6 Figure 6 28 Adding Arecont 360 Model Camera 5 Click Add Camera A message Do you want to add the remaining analog channels to the system is displayed at the bottom of the screen as shown in Figure 6 29 Figure 6 29 Adding Remaining Arecont channels ...

Page 155: ...nalog channels The list of channels associated with the Arecont 360 camera is added in the Camera list as shown below By default the Arecont 360 camera adds four channels under camera list Figure 6 30 Arecont Channels Configuring the New EquIP Model Camera for Dewarping To dewarp the New EquIP model camera 1 Add the New EquIP Fisheye Model HFD6GR1 camera ...

Page 156: ...le check box to enable the dewarping feature 4 Under General 360 Settings Select the Mounting Position You have three options to choose from Wall Ceiling and Ground Based on the mounting position the views are displayed 5 Click the Get Configuration button The dewarping configuration takes a while to download the dewarping configuration A message Successfully downloaded configuration is displayed ...

Page 157: ...360 Settings Select the Mounting Position You have three options to choose from Wall Ceiling and Ground Based on the mounting position the views are displayed Select the Mode for the camera The available modes are FishEye Mode Quad Mode and Perimeter Mode The default mode is FishEye Mode Note Based on the Mounting Position the modes views are displayed Lens ID for the camera is disabled 8 Click Sa...

Page 158: ...RO NVR 5 0 Installation and Configuration Guide 6 9 In Viewer drag and drop the EquIP Fisheye Model HFD6GR1 camera and then right click to view the Dewarping options as shown below For various Dewarped views refer to MAXPRO NVR Operator Guide Figure 6 33 Dewarped Views List ...

Page 159: ...amera tab to open the Camera page All analog cameras that are pre configured in the factory image appear in the Camera page when you first open it Figure 6 34 Adding or Deleting Analog Camera 4 Click Manual Add A new camera is added in the camera pane Under Camera Type Displays the type of camera Select the Analog Capture Card option to add analog cameras To delete Analog Camera 1 Select the requi...

Page 160: ...pen it 3 Under the Camera pane select a camera to change the default parameters for the following settings Enable Disable Enables or disables a camera for recording and live video By default the check box corresponding to a camera to enable live video preview is selected To disable live video preview clear the check box corresponding to a camera The live video appears under Video Preview at the bo...

Page 161: ...a as applicable Change this only if the user has been changed on the camera Password Displays the password if any for the camera You can type a new password for the camera as applicable Change this only if the password has been changed on the camera Device Stream No Displays the channel ID You cannot modify this field Unique System No Display the unique camera ID You can modify and assign a new nu...

Page 162: ...ames in quick succession creates the illusion of motion Note 30 FPS is the maximum frame rate in NTSC format and 25 FPS is the maximum frame rate in PAL format supported by MAXPRO NVR Video Codec Type Select the Codec type for the camera Compression Level The Compression Level is defaulted to Medium You can select a new Compression ratio as applicable GOP The GOP value is proportional to Frame Rat...

Page 163: ...ature is available only on the desktop local client on the NVR Hybrid Server machine Figure 6 37 Color Correction dialog box 8 Under Video Display Settings Move the slider right or left to increase or decrease the Brightness Contrast Hue Saturation U and Saturation V Or Type the required value in the respective boxes to adjust the video display settings Or Click Default to set the default values 9...

Page 164: ...n if you want to archive the continuous recording Event This is None by default Select an option from the drop down if you want to archive the event recording Delete Archived Recording After Continuous Recording This is 365 Days by default Select the number of days from the drop down after which the archived continuous recording can be deleted Event Recording This is 365 Days by default Select the...

Page 165: ...5200 128000 256000 Select the Parity Available Parity options are ODD and EVEN Type the Hardware ID if the analog camera type is a PTZ camera The hardware ID is based on the PTZ Protocol Select the PTZ Sensitivity for a PTZ camera Available PTZ options are Low Normal High and Maximum Select the COM Port name Available COM Port names options are COM 1 and NONE For Hybrid PE COM Port names are COM1 ...

Page 166: ...t output port of the box and so on The input output combinations cannot be mapped to any other analog or IP camera other than the default configuration The below figures depicts the typical input and output ports Highlighted in Red and RS 485 connectors for MAXPRO NVR Hybrid XE SE and PE Box The SENSOR is the input port and CONTROL is the output port for both Hybrid XE Figure 6 39 and SE Box Figur...

Page 167: ... C O N F I G U R I N G M A X P R O N V R Configuring the Cameras MAXPRO NVR 5 0 Installation and Configuration Guide 167 Figure 6 39 Input and Output Ports For MAXPRO NVR Hybrid XE ...

Page 168: ...C O N F I G U R I N G M A X P R O N V R Configuring the Cameras 168 MAXPRO NVR 5 0 Installation and Configuration Guide 6 Figure 6 40 Input and Output Ports For MAXPRO NVR Hybrid SE ...

Page 169: ... C O N F I G U R I N G M A X P R O N V R Configuring the Cameras MAXPRO NVR 5 0 Installation and Configuration Guide 169 Figure 6 41 MAXPRO NVR Hybrid PE Rear View ...

Page 170: ...tion and Configuration Guide 6 Figure 6 42 Input and Output Ports For MAXPRO NVR Hybrid PE Spot Monitoring The Spot Monitoring feature allows you to view the live video of analog cameras from the box You need to connect a physical monitor to the RCA port on Hybrid boxes to view the live video ...

Page 171: ... VMD capabilities There is a provision included in the MAXPRO NVR user interface to manually configure VMD known as Server based VMD for the cameras that do not have the VMD feature built in them Caution At a time a camera can be configured only with built in camera based VMD or the Server VMD SMART VMD If both are enabled then only SMART VMD alarms will be displayed to user and built in camera ba...

Page 172: ...re large enough regions to capture relevant motion in the area of interest Server VMD is not supported on 360 camera fisheye or panomorph views 1 Select the Enable SMART VMD check box 2 Click Configure The SMART VMD Configuration dialog box appears see Figure 6 44 3 Click Include Region and a new include region in green appears On the field of view click and drag the corners of the rectangle to po...

Page 173: ...otion stopped event is generated This brief gap in detected motion is ignored and motion triggered recording continues without interruption On the other hand if motion stops and no new motion is detected within Hold Time sec then the Motion stopped event is reported Motion triggered recording is then stopped after additional Post Alarm duration The Hold Time range is 0 to 30 seconds The Object Siz...

Page 174: ...address and so on 5 Click Save Deleting the Cameras 1 Click the Configurator tab The System page displays by default 2 Click the Camera tab to navigate to the Camera page 3 Select the check box corresponding to the camera you want to delete 4 Click Delete A confirmation message appears at the bottom of the display area 5 Click Yes The selected camera is deleted Configuring the Schedules A schedule...

Page 175: ...dd to create a new schedule 4 Configure the schedule details as listed in the following table 5 Click Save or click Reset to undo the changes You can create a maximum of 50 schedules in MAXPRO NVR Type Setting Schedule Name The schedule name appears by default You can type a new schedule name as applicable Schedule Description Type the schedule description Schedule settings Select row Select the d...

Page 176: ...age Configuring the Sequences A sequence is a set of live video streamed one after the other from cameras for a specified time interval You can select the cameras or presets to be included in a sequence and also specify the time interval for which the video from each camera or preset must be displayed Presets must be defined for the cameras before including them in the sequence Creating a Sequence...

Page 177: ...t Click to move all the cameras to the Available List To include presets in the sequence select the preset number from the drop down list under the Preset column next to a camera The video from each camera in the list is displayed sequentially Note The drop down list is not visible in the Preset column for a fixed camera 6 Click Save Rearranging the Cameras In the Sequence You can rearrange the ca...

Page 178: ...Administration A user in MAXPRO NVR is responsible for performing various operations like viewing video reporting alarms and other video surveillance tasks You can create two types of users in MAXPRO NVR System Local User and Windows User Caution Logon as Administrator only when an administrative activity need to be performed Operator is preferred for all other activity System Local User A System ...

Page 179: ...ble the default Administrator User account and create a new Administrator User account See Securing MAXPRO NVR section on page 255 for more information Logon as Administrator only when an administrative activity need to be performed Operator is preferred for all other activity The following table lists the various user roles and the privileges applicable to the role Legend X indicates that the use...

Page 180: ...7 User page 3 Click Add A new row is created with a default set of values for the user 4 Under the User Name column the default user name is displayed You can type a new user name as applicable 5 Under the Domain column type the Windows domain name if the user is a Window s user and is part of a Window s domain network 6 Under the User Description column type a description for the user 7 Under the...

Page 181: ...he Input Event Association tab to associate input events to the user To associate one particular input event under the Available List select the check box corresponding to the input event and then click The selected input event appears under the Associated List Click to associate all the input events to the Associated List To remove an input event under the Associated List select a check box corre...

Page 182: ...er 1 Click the Configurator tab The System page displays by default 2 Click the User tab to navigate to the User page 3 Select the check box corresponding to the user you want to delete 4 Click Delete A confirmation message appears at the bottom of the display area 5 Click Yes Recommended stream Settings To view the video streaming in NVR you must configure the primary stream for recording and sec...

Page 183: ...Preference select the Secondary stream from the Low resolution drop down Note Set the Primary stream for recording which is 720p resolution and secondary stream for Live which is 4CIF 2 In MAXPRO VMS Preferences Advanced Tab Low Bandwidth Stream Settings select the Use Low Resolution Stream check box The below table explains the parameter that you can set for Primary and Secondary Streams Primary ...

Page 184: ...o C Program Files x86 Honeywell MaxproNVR TrinityFramework bin and then access the TrinityBackfillService exe config file 3 In the config file locate Inside app setting section 4 Change the value 1 for add key StreamOverTCP value 0 parameter Caution If user fails to change the XML value from UDP to TCP then it will cause multiple clips synchronization failure Configure the Automatic Retry paramete...

Page 185: ...FailClip_ConfigRefreshInterval value 1 This key helps user to set the configuration change refreshing interval for above auto retry changes For example FailClip_Retry Interval value change will be activated after ConfigRefreshInterval time reaches without service restart The default value is set to 1 second FailClip_StartTimeOnServiceStart value 00 00 This key will decide from when the Fail Retry ...

Page 186: ...figured as 24 7 with condition that there will not be pre event recording only post event recording exists Note To set event based On Demand streaming recording Continuous Recording Schedule option should be selected as None and Event based recording should be configured as 24 7 However there will not be pre event recording only post event recording exists User should associate alarms to the requi...

Page 187: ...ion Guide 187 Note If you enable On Demand Stream feature in Systems tab then it will be enabled for all the camera in NVR If you want to disable On Demand Stream feature for the required camera then go to required camera settings Preferences tab and then clear the On Demand Stream check box as shown below Click Save once done ...

Page 188: ...standards easily This feature is to restrict all users in a surveillance system to perform Playback operation While performing playback operation at least two people from different roles should authenticate For an Administrator user authentication is not required and can do any playback operation For an operator user a popup is displayed and an Administrator user or any other User with different r...

Page 189: ... enabled the entries for both the features are displayed in License Management Console Privileges screen as shown below Figure 6 49 License Privacy protection Settings How to enable Anonymization At System Level Note Only Administrator can use this feature and provide access to an operator 1 In Configurator System tab navigate to Privacy Protection Setting tab 2 From the Anonymization type drop do...

Page 190: ... the camera properties for the specific camera 2 Under Primary Stream Preference tab select the Anonymization Enabled check box as shown below By default it is not selected Figure 6 51 Anonymization Camera Level At User level An Administrator can enable Anonymization for a specific user in Users tab The corresponding user will be able to view only anonymized video 1 Navigate to Configurator User t...

Page 191: ...2 Anonymization at USer level How to view Anonymized video An Administrator should have grant permission to an operator to view the Anonymized video After selecting the type of Anonymization from the drop down drag and drop the required camera on to the video panel Following images displays the types of anonymization For Blur Figure 6 53 Blur View ...

Page 192: ...ow to enable Four Eye Authentication 1 Under Configurator System tab navigate to Privacy Protection Setting tab 2 Select the Enable Four Eye Authentication check box as show below Note Once this option is enabled it will be applicable to entire NVR system By default this check box is not selected User need to obtain valid license to enable this feature Figure 6 55 Enable Four Eye ...

Page 193: ...ministrator user should not be of same role The following table explains the Four eye authentication based on the user and roles 3 Click the Authenticate button to view the playback video After authentication the Four eye authenticated user and logged in user icons are displayed on the top of the screen as highlighted below For example In the below image for a test1 user an administrator authentic...

Page 194: ...ored 194 MAXPRO NVR 5 0 Installation and Configuration Guide 6 Figure 6 57 Four Eye Authentication Success If the four eye authenticated user logs off as highlighted below then again for any playback operation the Admin authentication is required Figure 6 58 Authenticating User ...

Page 195: ...ction with the MAXPRO NVR sever logging on Camera listing in the devices window Live video display from cameras Playback of recorded video Inserting comments and marking the point of interest using the bookmark feature in Timeline window Playback of loop mark in and mark out feature in Timeline window Panning tilting and zooming functions Acknowledgement of alarms and clearing of alarms Image crea...

Page 196: ...and delete profiles Note See the Configuring MAXPRO NVR Windows Desktop Client section on page 86 for more information on how to save server addresses in profiles how to set a profile as default profile and how to modify and delete the profiles Checking the Device listing in the Devices Window By default the Viewer tab is selected when you log on to MAXPRO NVR The Devices window in the Viewer tab ...

Page 197: ...t panels of the salvo layout See the Getting to Know the MAXPRO NVR User Interface section on page 91 for more information on how to view live video from cameras Checking the Playback of Recorded Video To playback video the recording from the camera must be available and the recording settings for the camera must be configured Recorded video can be played from the Timeline window The following ope...

Page 198: ...eos that are produced in courts as evidence A digital signature generates a unique string for the clip using algorithms recommended by the W3C The World Wide Web Consortium W3C is an international consortium where member organizations a full time staff and the public work together to develop Web standards If the video in the clip is modified a verification check for the unique string fails indicat...

Page 199: ...ry report lists the events related to a device during a time period For example for a camera you can generate the event history report to know the occurrence of events like enabling of camera motion detection starting of background recording and so on The operator log report can be generated to view the activities performed by users The operator log report lists the activities performed by users d...

Page 200: ...E R I F Y I N G T H E C O N F I G U R A T IO N Checking the Generation of Event History Operator Log Report 200 MAXPRO NVR 5 0 Installation and Configuration Guide 7 This page is intentionally left blank ...

Page 201: ... example If user upgrades from 4 1 to 5 0 and if for any reason uninstalls the 5 0 build then 4 1 installation will also be uninstalled from the machine If user has restored the DB backup during 5 0 installation then downgrade 4 1 build will be available Upgrade to MAXPRO NVR 5 0 Build 509 Rev D Upgrade to 5 0 is supported as explained below From NVR 4 1 Build 123 Rev B to NVR 5 0 Build 509 Rev D ...

Page 202: ...hen double click setup exe A dialog box appears with the question Do you want to validate the setup before continuing MAXPRO NVR 5 0 installation click Yes to validate the setup files are not corrupted before continuing the installation and click No to skip the validation to continue the setup The installation wizard starts and the Welcome screen Figure 8 2 appears Figure 8 1 Welcome Wizard 2 Clic...

Page 203: ...user account as explained in Before you Begin Changing the default Windows Administrator Account Created By NVR page 66 6 Click Next The Localization Support wizard Figure 8 3 appears Figure 8 3 Localization Support Caution By Default English language will be installed Please ensure to select all the languages required for your system If an additional language is required after the installation is...

Page 204: ...the languages in which you want to upgrade MAXPRO NVR and then click Next The Summary screen Figure 8 4 appears Figure 8 4 Summary 8 Click Next The upgrade status of various components appears Once the upgrade is complete the Finish dialog Figure 8 5 appears Figure 8 5 Upgrade Finish 9 Click Finish to complete the upgrade ...

Page 205: ... dialog with unknown 4c0be311 c9d5 46e7 b352 c8656f5c0226 auth 1 Or https www drivethelife com windows 10 fix unknown hard error windows 10 html Upgrade to MAXPRO NVR 4 9 Build 204 Upgrade to 4 9 is supported as explained below From NVR 4 0 87 Rev H to NVR 4 9 Build 204 From NVR 4 0 97 Rev B to NVR 4 9 Build 204 From NVR 4 1 Build 123 Rev B to NVR 4 9 Build 204 From NVR 4 5 Build 162 Rev B to NVR ...

Page 206: ... process continues and once the installation is complete the completion page is displayed as shown below Note If Korean language is not installed in your previous build such as NVR 4 5 Build 162 or 4 7 Build 188 then a confirmation message to support Korean Language is displayed Click Yes if required Figure 8 7 Installation Complete 4 Click Finish to complete the installation and close the wizard ...

Page 207: ...to MAXPRO NVR 4 7 Service Pack 1 Double click MAXPRO NVR 4 7 Setup exe The WinRAR self extracts the files and displays the Windows update message 2 Click Yes to proceed the installation wizard starts and the Welcome page appears Figure 8 8 Welcome Wizard 3 Click Continue to start the installation The installation process continues and once the installation is complete the completion page is displa...

Page 208: ...cations in the PC is closed If any application is still running then Process can not access the file message is displayed as shown below Upgrade is supported as explained below From NVR 4 0 87 Rev H to NVR 4 1 Build 123 Rev B From NVR 4 0 87 Rev H SP1 to NVR 4 1 Build 123 Rev B From NVR 4 0 87 Rev H beta to NVR 4 1 Build 123 Rev B From NVR 4 1 Build 123 Rev B to NVR 4 5 Build 162 To upgrade to MAX...

Page 209: ...arts and the Welcome page appears Figure 8 10 Welcome Wizard 3 Click Continue to start the installation A confirmation message to support Korean Language is displayed as shown below Figure 8 11 Installation Complete 4 Click Yes if required The installation process continues and once the installation is complete the completion page is displayed as shown below ...

Page 210: ...is supported as explained below From NVR 4 0 87 Rev H to NVR 4 1 Build 123 Rev B From NVR 4 0 87 Rev H SP1 to NVR 4 1 Build 123 Rev B From NVR 4 0 87 Rev H beta to NVR 4 1 Build 123 Rev B To upgrade to MAXPRO NVR 4 1 Service Pack 1 Double click MAXPRO NVR 4 1 Setup exe The WinRAR self extracts the files and displays the Windows update message 2 Click Yes to proceed the installation wizard starts a...

Page 211: ...Installation and Configuration Guide 211 Figure 8 12 Welcome Wizard 3 Click Continue to start the installation After the installation is finished the following page appears Figure 8 13 Installation Complete 4 Click Finish to complete the installation and close the wizard ...

Page 212: ... NVR 4 1 Build 123 Rev B Taking the Database Backup Honeywell recommends database backup before running the upgrade Database backup can be done from MAXPRO NVR Agent Figure 8 14 Taking Database backup using the MAXPRO NVR Agent Note In MAXPRO NVR 3 1 or later version a new scheduled backup mechanism is added which will retain the last 7 days of Database Backup In case of upgrade if the backup is s...

Page 213: ...nd the Welcome screen appears Note If any pending reboot is there due to windows updates the following error message appears and the installation stops Please ensure that you reboot your computer and run the setup again 2 Click Next The Validation of User Credentials Figure 8 15 appears Figure 8 15 Validation of User Credentials 3 Select your Domain Name Host Name 4 Type your Windows User Name 5 T...

Page 214: ...re 8 16 Choose Metadata Path 7 Click Browse to specify a new path for Metadata in NVR Application Note If you want to move your metadata to a non OS partition then please choose the appropriate path Upgrade will move the metadata accordingly 8 Click Next The summary screen Figure 8 17 appears Figure 8 17 Summary 9 Click Next The upgrade status of various components appears ...

Page 215: ...files on your NVR If there are no errors then a message appears Setup has been validated successfully without any error Click here to view report If there are errors the message shows there are errors and the report can be reviewed to identify the error and contact Honeywell technical support if required to correct them on reinstall Click Finish The installation wizard starts all the services whic...

Page 216: ...U P G R A D E M AX P R O N V R SO F T W AR E Overview 216 MAXPRO NVR 5 0 Installation and Configuration Guide 8 This page is intentionally left blank ...

Page 217: ...ng Presets Limitation with Privacy Protection Settings Anonymization is not supported in Web If user is tries to see Anonymized video and also camera Anonymized option is enabled then an error message Trying to access Anonymized Stream is displayed When an Operator non admin logs into the Web Client and tries to view playback for any video then an error message Four Eye authentication Privilege Fa...

Page 218: ...ove Chrome version 32 x to 41 x only Note MAXPRO NVR Web Client is only supported by below Web Browsers on Windows 10 with Silverlight plug in installed Internet Explorer version 11 or above Firefox version 40 or above Web Browsers Supported on MAC systems Not supported Setting the MAXPRO Web Configurator By default MAXPRO NVR installs the Web Configurator and is displayed on your desktop MAXPRO N...

Page 219: ...password is changed then you can update the credentials of MAXPRO NVR Web Client to log on Type the Username and Password and then click Update Note You can update only the NVRAdministrator credentials used by the Web Server If you are changing the default administrator user credentials admin trinity in NVR through the desktop client then you should change and update the credentials in MaxproWEBCo...

Page 220: ...is option if your bandwidth is low and if you want to view only one IFrame per second Note MAXPRO NVR Web Client supports streaming quality resolution up to 1080p Cameras configured above 1080p resolution are not supported If you drag and drop a camera configured with megapixel resolutions above 1080p then a message appears and video is not displayed as shown below 4 Under Protocol Configuration C...

Page 221: ...d Installing the Certificate section on page 228 for more information Or You can use the MAXPROWeb Configurator utility to create the Self Signed Certificate Or You can create a self signed certificate and then install it See the Creating Self Signed Certificate section on page 224 and Installing the Certificate section on page 228 for more information The above settings are applicable to Internet...

Page 222: ...AXPRO NVR and can be updated in the configuration from the tool 8 Under Server Configuration Web Server IP If the MAXPRO NVR server computer machine name or IP as applicable is changed then you should change the Web Server IP Type the new computer machine name or IP as applicable in this box and then click Update MAXPRO Server IP If the MAXPRO NVR server computer machine name or IP as applicable i...

Page 223: ...t number and click Apply Port change option in the Configurator tool is available from 3 1 Build 65 Rev C or higher version 10 Click Save 11 Click the Security Configuration tab The Security Configuration screen Figure 9 2 appears Figure 9 3 MAXPROWebConfigurator Security Configuration 12 Under SSL Certificate Configuration Type the Port number in the box provided if the Https binding is other tha...

Page 224: ...e com devnet articles crossdomain_policy_file_spec html https msdn microsoft com library cc197955 v vs 95 aspx Allow All non Secure Non secure mode If you want to allow all Silverlight clients to connect to ISOM hosted on the machine then you can click this option Use with caution This options also helps to troubleshoot the wrong configurations by providing full access temporarily Note Auto mode i...

Page 225: ...IE N T MAXPRO NVR 5 0 Installation and Configuration Guide 225 3 Under IIS double click the Server Certificate option Figure 9 4 Figure 9 4 Home The Server Certificate window is displayed Figure 9 5 Figure 9 5 Server Certificate ...

Page 226: ... Signed Certificate on the right most pane The Specify Friendly Name dialog appears Figure 9 6 Figure 9 6 Specify Friendly Name 5 Type a friendly name for the certificate and then click OK A new certificate is generated and listed under server certificates list as shown in Figure 9 7 Figure 9 7 Generated Certificate ...

Page 227: ...ions pane 2 Navigate to Sites Default Web Site 3 Click Bindings in the right most pane The Site Bindings dialog appears Figure 9 8 Figure 9 8 Site Bindings Dialog 4 Select the type as https and then click Edit The Edit Site Bindings dialog appears Figure 9 9 Figure 9 9 Edit Site Bindings 5 Select the Demo SSL certificate from the SSL Certificate drop down list 6 Select All Unassigned from the IP A...

Page 228: ...icate in the Internet Explorer on machines accessing the web client If you do not install the certificate then the web browser displays the following error Figure 9 10 Caution For better security close the browser upon logout Figure 9 10 Certificate Error To view the error details click on the Certificate Error message A Untrusted Certificate message box is displayed as shown below Figure 9 11 Fig...

Page 229: ...sers on the same machine using your domain name Figure 9 12 Certificate 2 Click the Install Certificate button Certificate Import Wizard dialog box appears Figure 9 13 Figure 9 13 Certificate Import Wizard 3 Click the Browse button and then select the Trusted Certificate Authorities option 4 Click Next until Finish button is displayed 5 Click the Finish button A confirmation message you want to ad...

Page 230: ...re a common port Different ports cannot be assigned to the Web Client and Mobile app Step 1 Changing the Default Port 443 on the MAXPRO NVR By default Port 443 is configured for the MAXPRO Web Client and MAXPRO Mobile app to connect to the NVR If you need to modify the default port perform the following procedure If you require further assistance please contact your Network Administrator 1 Double ...

Page 231: ...Select whether you want to connect through Remote network or Local network In the name field enter the name For example Demo Site name for the NVR In the IP Address field type the IP address Host Name of the unit Type the Port number The default port number is 443 Tap Add To change the port in MAXPRO NVR Web Client Type the URL https MAXPRO NVR Server IP or Computer Machine name PORT MAXPROWEB in ...

Page 232: ...t is recommended to exercise caution and verify the certificate and check whether the certificate details are matching with the server machine To verify the certificate details 1 Click Continue to this web site not recommended link to proceed The NVR Web Login page is displayed 2 Click Certificate Error as shown below The Mismatch Address pop up message is displayed Figure 9 15 Program Maintenance...

Page 233: ... Guide 233 Figure 9 16 Certificate dialog 4 Verify the following fields to check whether it is matching with the details of Server machine Issued to Issued By Valid From 5 Click the Details tab and then check other details Caution For better security close the browser upon logout ...

Page 234: ...M A X P R O N V R WE B C L I E N T 234 MAXPRO NVR 5 0 Installation and Configuration Guide 9 This page is intentionally left blank ...

Page 235: ... you have not installed valid trusted certificate One time configuration for both Local and Remote connection Live video view to monitor your house facility customers or employees Digital zoom in and zoom out for full screen view in landscape or portrait Playback or search for recorded video by date and time Take a snapshot of a live or recorded video frame and use as an image Create favorite salv...

Page 236: ... NVR Mobile app is compatible with MAXPRO NVR v4 0 or later versions Minimum Requirements The MAXPRO NVR Mobile app minimum requirements are Apple iPad iPhone and iPod touch running IOS 8 and later Android phones and tablets running v4 4 and later Internet connection to the MAXPRO NVR Wifi or 3G 4G connection for the Apple or Android device The following table depicts the minimum bandwidth require...

Page 237: ...on and Configuration Guide 237 Installing the MAXPRO NVR Mobile app 1 Download the app by searching for MAXPRO NVR Mobile from the appropriate mobile app store either the Apple App Store or the Google Play Store https play google com Apple mobile device Android mobile device ...

Page 238: ...Mobile icon appears on the device Typical Network Configuration and Settings Figure 10 1 shows a typical system setup In applications where the mobile device connects to the MAXPRO NVR through a public router you must configure port forwarding on the router as shown in Table 1 1 Please contact your Network Administrator for assistance Apple mobile device Android mobile device ...

Page 239: ... See the Changing Default Port 443 for the MAXPRO Web Client and MAXPRO Mobile app section on page 230 for instructions on how to change the port number if Port 80 443 is already used or if there is more than one MAXPRO NVR behind the router in the network Video to the Mobile app is always transmitted over HTTP and Non video data is always transmitted over HTTPS Please ensure ports required for bo...

Page 240: ...tication You need to create non Windows users in NVR to allow access from authorized mobile device users 1 Launch MAXPRO NVR double click the MAXPRO NVR icon on your desktop 2 On the Configurator tab select the User tab then click Add at the bottom Table 1 1 Port Forwarding Public Router IP Address External Port MAXPRO NVR IP Address Internal Port 74 xxx 80 192 168 1 101 80 74 xxx 443 192 168 1 10...

Page 241: ...heck box to use the Privacy Protection feature GDPR Favored See Privacy Protection Settings section for more information Limitation with Privacy Protection Settings If Anonymization is enabled in NVR application then user will not be able to see the video in MAXPRO mobile app Web client An error message is displayed Anonymization is not supported in Web If user is tries to see Anonymized video and...

Page 242: ...the MAXPRO Mobile user to selected cameras as required Select the required cameras in the Available List then click the right arrow to move them to the Associated List Click Save Adding the MAXPRO NVR to the MAXPRO NVR Mobile app In the MAXPRO NVR Mobile app you must add the MAXPRO NVR so that you can view video 1 Launch MAXPRO NVR Mobile by tapping on your mobile device ...

Page 243: ...llation and Configuration Guide 243 2 Before you log on Tap in the right hand side to view the available NVRs or to add new NVR Apple mobile device Android mobile device Apple mobile device Android mobile device Tap to add a new NVR Recorder Tap to add a new NVR Recorder ...

Page 244: ...l Logon In the Username field enter the name that was created for the mobile device user in MAXPRO NVR see the Creating Users for the MAXPRO NVR Mobile app section on page 240 In the Password field enter the appropriate password Under Connect to ensure that your Recorder is selected or tap to connect to a different recorder Select the Remember User Name check box If you want the app to remember th...

Page 245: ...an be based on fingerprint authentication The Fingerprint authentication logon option is displayed after the first manual logon You can see the fingerprint icon on the bottom left corner of the login screen Touch ID logon feature is supported for both Android and IOS devices To use the Touch ID logon facility user needs to verify the Touch ID Verifying the Touch ID Pre requisite To verify the Touc...

Page 246: ...Introduction 246 MAXPRO NVR 5 0 Installation and Configuration Guide 10 2 Tap the toggle button to turn on the Touch ID Login as shown below Apple mobile device Android mobile device Tap Settings Apple mobile device Android mobile device ...

Page 247: ...g the verification process You need to touch and hold the Home button multiple times to verify the fingerprint If the verification is successful then the Success message is displayed as shown Apple mobile device Android mobile device Tap Verify My Fingerprint to start verifying the fingerprint Tap Verify My Fingerprint to start verifying the fingerprint Apple mobile device Android mobile device Ta...

Page 248: ... allows you to view the live video even if you dont have valid certificate installed on the server for secure connection You can still view the live video frame by frame to ensure you are surveillance process is smooth and continuous By default HIS Streaming feature is enabled in the app This feature detects your trusted certificate status automatically and intimates if you are viewing live video ...

Page 249: ...d 1 Tap on the login screen The list of already saved NVRs under My Recorders screen is displayed 2 Tap The Add Recorder screen is displayed 3 Add the MAXPRO NVR Recorder as follows In the NVR Name field type the name For example Demo Site name for the NVR In the Local IP field type the local IP address Host name of the unit In the Remote IP field type the remote IP address Host name of the unit T...

Page 250: ... 250 MAXPRO NVR 5 0 Installation and Configuration Guide 10 4 Repeat the step 1 through step 3 to add multiple NVR Recorders Apple mobile device Android mobile device Tap Save to complete adding NVR Recorder Tap Save to complete adding NVR Recorder ...

Page 251: ...ecorder details Apple mobile device Android mobile device Tap The already saved NVRs are displayed On the required NVR recorder gently swipe to right side The Edit and Delete options are displayed as shown Tap The already saved NVRs are displayed On the required NVR recorder gently swipe to right side The Edit and Delete options are displayed as shown ...

Page 252: ...iguration Guide 10 Apple mobile device Android mobile device Tap on Edit The Edit Recorder screen is displayed Modify the required details Tap Save once you modify the details Tap on Edit The Edit Recorder screen is displayed Modify the required details Tap Save once you modify the details ...

Page 253: ...ient and an error message is displayed If Four eye authentication option is enabled in NVR application then user will not be able to view playback video in MAXPRO mobile app Web client Apple mobile device Android mobile device Tap The already saved NVRs are displayed On the required NVR recorder gently swipe to right side The Edit and Delete options are displayed as shown Tap Delete to delete the ...

Page 254: ...M A X P R O N V R M O BI L E A P P Introduction 254 MAXPRO NVR 5 0 Installation and Configuration Guide 10 This page is intentionally left blank ...

Page 255: ...or later version from factory Changing the Default Windows Administrator Account Created By NVR Honeywell recommends to create and use a new Administrator and Service User account to install and configure MAXPRO NVR NVRServiceUser is used as the logon account for all the NVR services Perform the following 9 steps in the order as mentioned to change the default windows administrator account created...

Page 256: ...e newly created account For example NVRTestUser The Make changes to xxxxx account screen appears 2 Click Create a Password The Create a password for xxxxx account screen appears 3 Type the New Password in the box provided The new password should contain Minimum 12 character length one number one uppercase letter and one special character 4 Confirm the Password in the box provided 5 Type a Password...

Page 257: ...n the choose the account you would like to change screen click the newly created account For example NVRServiceUser2 The Make changes to xxxxx account screen appears 2 Click Create a Password The Create a password for xxxxx account screen appears 3 Type the New Password in the box provided The new password should contain Minimum 12 character length one number one uppercase letter and one special c...

Page 258: ...count Credentials 1 Launch the Services Run Services msc window and Stop the following services in the order mentioned NeoStorageExtWDService NEOStorageServer NEOStorageServer2 TrinityArchival Applicable only for 4 0 Release version TrinityController TrinitySmart VMD services TrinityServer 2 Right click on TrinityServer service and then click Properties The TrinityServer Properties dialog appears ...

Page 259: ...ation Pool click Advanced Settings link The Advanced Settings dialog appears 4 Under Process Model node click Identity and then click the browse button The Application Pool Identity dialog appears 5 Under Custom account option click the Set button The Set Credentials dialog is displayed 6 Type the User name For example NVRServiceUser2 Password which is created in Step 3 Create a new Service User a...

Page 260: ...rs are displayed in the middle pane 4 Right click on the Administrator and then select Properties The Administrator Properties dialog is displayed 5 In the General tab select the Account is disabled check box 6 Click Apply and then click OK Below steps should be performed only on NVR 4 0 embedded box shipped from Honeywell 7 Right click on the NVRTestUser Applicable only in 4 0 Release version and...

Page 261: ...only for Server machines MAXPRO NVR MAXPRO NVR Web Client MAXPRO NVR Wizard MAXPROClipPlayer exe Applicable only in 4 0 Release version MAXPRONVRStatusMonitor exe Applicable only in 4 0 Release version Honeywell Device Search Utility Honeywell IP Utility Web Configurator Utility Ultrakey Configurator Utility To Copy the MAXPRO NVR Desktop Shortcuts from Administrator to NVRTestUser 1 In Server mac...

Page 262: ...edules with new user account created in Step 1 Create a new user account with administrator privileges section on page 256 IISRecovery MaxBootAssistant TrinityBackupScheduler To update the Task Schedule credentials 1 Click Start Run In Run command window type Taskschd msc The Task Scheduler window is displayed 2 Navigate to Task Scheduler Library node on the left pane The task schedules are displa...

Page 263: ... Guide 263 4 Click the Change User or Group button The Select User or Group dialog box appears 5 Under Enter the Object name to select type the Windows Logon user name created in Step 1 Create a new user account with administrator privileges section on page 256 and then click Check Names The System name and Username is displayed For Example T69 SYSS NVR Admin as shown below ...

Page 264: ...IISRecovery Properties dialog box A Task Scheduler window appears and prompts you to enter the Password as shown below 8 Type the Windows Logon Password created in Step 1 Create a new user account with administrator privileges section on page 256 and then click OK The updated credentials are displayed under General Tab Security Options area as highlighted below 9 Select the Run with highest privil...

Page 265: ...that you always establish a connection with VPN first and then access NVR through the VPN Ensure that NVR with Remote Desktop Enabled must have Anti virus software installed and maintained up to date See Setting Up Antivirus Software for MAXPRO NVRs to configure the Anti virus software Ensure that all the security patches are up to date in your PC WARNING Running remote desktop services or Termina...

Page 266: ...nual from the Start type drop down list as shown below and then click OK Figure 11 1 Properties Dialog 5 Similarly from the list of services locate Remote Desktop Services TermService service and Remote Desktop Services UserMode Port Redirector UmRdpService service 6 Repeat the step 3 and step 4 to enable remote desktop To enable remote desktop option 1 Click Start Computer Right click on Computer...

Page 267: ...e Desktop MAXPRO NVR 5 0 Installation and Configuration Guide 267 Figure 11 2 System Properties 3 Under Remote Desktop ensure that Allow connections from computers running any version of Remote Desktop less secure option is selected and then click OK ...

Page 268: ...sword created See Step 9 Update the user credentials of Task Schedules with new user account For EX NVRTestUser section on page 262 Changing the Windows Password for NVRServiceUser on MAXPRO NVR Note For Honeywell turnkey box solutions XE SE PE with v4 0 or later shipped from factory the default service user name is NVRServiceUser and Windows password is tZN 4x sF You can customize and change the ...

Page 269: ...rinityServer TrinityController and Trinity Smart VMD Service should match with the Windows password Step1 Changing the Windows password 1 Press Ctrl Alt Del and click Change a password 2 Click the Administrator NVRServiceUser 3 Type the Old password New password and Confirm password The new password should contain Minimum 12 character length one number one uppercase letter and one special characte...

Page 270: ...er length one number one uppercase letter and one special character 6 Type the new password again in Confirm Password 7 Click OK Follow the similar procedure to change the password for the NeoStorageServer2 Trinity Smart VMD Service TrinityServer TrinityController and TrinityArchival services 8 Restart all the services manually one by one in order to apply the new changes 9 Launch the MAXPRO NVR d...

Page 271: ...lation and Configuration Guide 271 2 In the Connection pane navigate to Machine name Sites Default Web Site MaxproWeb The MaxproWeb Home screen is displayed Figure 11 6 Figure 11 6 MAXPRO Web Home page 3 In the Actions pane click Basic Settings The Edit Application dialog box appears Figure 11 7 Figure 11 7 Edit Application Dialog ...

Page 272: ...e box provided 7 Type the new Password in the box provided The new password should contain Minimum 12 character length one number one uppercase letter and one special character 8 Confirm the password and then click OK Similarly perform the above steps to reset the cache password for other applications that uses the user credentials to authenticate To reset the Cache credentials for Application Poo...

Page 273: ...2 In the Connection pane navigate to Application Pools The Application pools screen is displayed Figure 11 10 Figure 11 10 Application pools screen 3 In the Application pools pane select ISOM_Application_pool 4 In the Actions pane Edit Application Pool click Advanced Settings The Advanced Settings dialog box appears Figure 11 11 Figure 11 11 Advanced Settings Dialog ...

Page 274: ...ation Pool Identity Dialog 6 Click Set The Set Credentials box appears Figure 11 13 Figure 11 13 Set Credentials box 7 Type the User name in the box provided 8 Type the new Password in the box provided The new password should contain Minimum 12 character length one number one uppercase letter and one special character 9 Confirm the password and then click OK Open the MAXPRO NVR Web Client from you...

Page 275: ...fect This is not normally needed during standard virus definition updates however occasionally Antivirus Software Engine updates trigger that require system reboots In this scenario it is suggested that if the Antivirus software is installed and configured on an NVR system auto updates are disabled and updates need to be done manually by the operator to manage the reboots IMPORTANT Do Not Schedule...

Page 276: ...s for connecting within your control inside LAN so that you need not perform any security settings for communication between the network devices This also applies to devices which cannot establish IPsec communication Example where unrestricted network will be required is as follows Connections between cameras and recorder MAXPRO NVR Connections between Ultra key Joysticks keyboards to Recorders MA...

Page 277: ... R O N V R IPsec Policies for Secured Video Data Transmission MAXPRO NVR 5 0 Installation and Configuration Guide 277 The IP Security Policy Wizard appears as shown below 3 Click Next The IP Security Policy Name wizard appears ...

Page 278: ...Configuration Guide 11 4 Type the policy name as Maxpro_IPSec_Allow_And_Block_Policy and then click Next Request for Secure Communication wizard appears 5 Select the Activate the default response rule earlier versions of Window only check box if required and then click Next Completing the IP Security Policy Wizard appears ...

Page 279: ...Installation and Configuration Guide 279 6 Select the Edit Properties check box and then click Finish The IP Security Policy will be created Creating an IP Filter list To create IP Filter 1 Click Add in Maxpro_IPSec_Allow_And_Block_Policy_Properties dialog box The Welcome wizard is displayed Click Next ...

Page 280: ...P R O N V R IPsec Policies for Secured Video Data Transmission 280 MAXPRO NVR 5 0 Installation and Configuration Guide 11 2 Click Next The Tunnel Endpoint wizard is displayed 3 Click Next The Network Type wizard is displayed ...

Page 281: ... Secured Video Data Transmission MAXPRO NVR 5 0 Installation and Configuration Guide 281 4 Ensure that All networks Connections option is selected and then click Next The IP Filter List wizard is displayed 5 Click Add The IP Filter List dialog box appears ...

Page 282: ...282 MAXPRO NVR 5 0 Installation and Configuration Guide 11 6 Type the Name for a filter and then click Add to add the required IPs in the filter The IP Filter Description and Mirrored Property wizard appears 7 Type the Description and then click Next The IP Traffic Source wizard appears ...

Page 283: ...83 8 Select the Source address from the drop down list 9 Type the IP Address or Subnet of this MAXPRO machine and then click Next The IP Traffic Destination wizard appears 10 Select the Destination address from the drop down list 11 Type the IP Address or Subnet of this MAXPRO machine and then click Next The IP Protocol Type wizard appears ...

Page 284: ...rotocol Type from the drop down list and then click Next Completing the IP Filter Wizard is displayed 13 Select the Edit Properties check box and then click Finish Add the required Unrestricted Network devices and Subnets in the IP Filter To add the required Unrestricted Network devices and subnets in the IP Filter 1 Click Add in the IP Filter dialog box The ...

Page 285: ...Data Transmission MAXPRO NVR 5 0 Installation and Configuration Guide 285 2 Click Add The Security Rule Wizard appears with the list of IP Filters 3 Under IP filters list select the IP Filter created in previous step and then click Next The Filter Action wizard appears ...

Page 286: ...Video Data Transmission 286 MAXPRO NVR 5 0 Installation and Configuration Guide 11 4 Click the Add button to create IPsec filter to allow connections without any restrictions The IPSec Welcome Wizard appears 5 Click Next The Filter Action Name wizard is displayed ...

Page 287: ...ideo Data Transmission MAXPRO NVR 5 0 Installation and Configuration Guide 287 6 Type the Name for filter and then click Next The Filter Action General Options wizard is displayed 7 Click the Permit option and then click Next The IPSec Filter Action wizard appears ...

Page 288: ...hen click Finish Blocked Network Devices User can configure Blocked connections for all the IP address and can allow only the ones which are in Unrestricted Permitted devices lists to connect to the MAXPRO machine To configure blocked connections rule for all the IP address 1 Click Add in Maxpro_IPSec_Allow_And_Block_Policy_Properties dialog box The Welcome wizard to create IP Security Rule appear...

Page 289: ...cies for Secured Video Data Transmission MAXPRO NVR 5 0 Installation and Configuration Guide 289 2 Click Next The Tunnel Endpoint dialog appears 3 Click This rule does not specify a tunnel option and then click Next The Network Type dialog appears ...

Page 290: ...nstallation and Configuration Guide 11 4 Select network type as All networks Connections and then click Next The IP Filter List dialog appears 5 Create a new IP Filter List for Blocked IPs Creating an IP Filter List To create IP Filter a Click Add in IP Filter List dialog The IP Filter List dialog appears ...

Page 291: ...nfiguration Guide 291 b Type a Name for the filter Select Use ADD Wizard check box and then click Add The IP Filter Description and Mirrored Property dialog appears c Type the Description and select Mirrored Match packets with exact opposite source and destination addresses Click Next The IP Traffic Source dialog appears ...

Page 292: ...tion Guide 11 d Select the Source address as A specific IP Address or Subnet from the drop down list e Type the IP Address or Subnet of the MAXPRO machine and then click Next The IP Traffic Destination dialog appears f Select the Destination address as Any IP Address from the drop down list Click Next The IP Filter Wizard appears ...

Page 293: ...ansmission MAXPRO NVR 5 0 Installation and Configuration Guide 293 g Select the Protocol Type as Any from the drop down list and then click Next Completing the IP Filter Wizard dialog appears h Clear Edit Properties check box and then click Finish IP Filter List dialog appears ...

Page 294: ...Policies for Secured Video Data Transmission 294 MAXPRO NVR 5 0 Installation and Configuration Guide 11 i Click OK 6 Continued from step 5 The Security Rule Wizard appears 7 Select Blocked IPs and then Click Next Filter Action dialog appears ...

Page 295: ...ransmission MAXPRO NVR 5 0 Installation and Configuration Guide 295 8 Create a new IPsec Filter Action for blocked connections Creating IPsec Filter Action a Click Add in Filter Action dialog The IPSec Welcome Wizard appears b Click Next The Filter Action Name dialog appears ...

Page 296: ...Transmission 296 MAXPRO NVR 5 0 Installation and Configuration Guide 11 c Type a Name for the filter and then click Next The Filter Action General Options dialog appears d Select Block option and then click Next Completing the IP Security Filter Action Wizard dialog appears ...

Page 297: ... and Configuration Guide 297 e Clear Edit Properties check box and then click Finish Filter Action dialog appears Continued from step 8 9 Select Edit properties and the click Finish Assign the Policy 1 In Run command box type secpol msc and then click OK The Local Security Policy window is displayed as shown below ...

Page 298: ...ies for Secured Video Data Transmission 298 MAXPRO NVR 5 0 Installation and Configuration Guide 11 2 Under Security Settings pane Click on IP Security Policies on Local Computer 3 Right Click on Maxpro_IPSec_Allow_And_Block_Policy and click Assign ...

Page 299: ...O Machines as listed below MAXPRO VMS Server MAXPRO NVR Server MAXPRO VMS Server MAXPRO VMS Client MAXPRO NVR Server MAXPRO NVR Client To establish Secured communication between MAXPRO Machines IPsec secured communication using AES 3DES for Encryption and SHA1 MD5 for Integrity create IPSec policy with Windows Firewall policy Creating IPSec policy with Windows Firewall policy 1 In Run command box ...

Page 300: ...Secured Video Data Transmission 300 MAXPRO NVR 5 0 Installation and Configuration Guide 11 2 On left Pane click Advanced settings the Windows Firewall with advanced settings dialog appears 3 Click Windows Firewall Properties the Properties dialog appears ...

Page 301: ...ransmission MAXPRO NVR 5 0 Installation and Configuration Guide 301 4 In IPsec Settings tab click the Customize button The Customize IPsec Settings dialog box appears 5 Under Data Protection select Advanced and click Customize Customize Data Protection Settings dialog appears ...

Page 302: ...a Integrity and Encryption protocols 7 Under Data Integrity and encryption algorithms click Add Edit Integrity and Encryption Algorithms dialog appears 8 Select Protocol Algorithms and Key lifetimes as shown in the above screen and then click OK 9 Click OK in Customize Data Protection Settings dialog Create a rule to use the IPsec security settings 1 In Windows Firewall with advanced settings dial...

Page 303: ...Secured Video Data Transmission MAXPRO NVR 5 0 Installation and Configuration Guide 303 2 Select New rule New Connection Security Rule Wizard dialog appears 3 Select Rule type as server to server Click Next The IP Address dialog box appears as shown below ...

Page 304: ...elect These IP Addresses under Which Computers are in Endpoint 1 a Click Add to add IPs to the list b Type the required IP under This IP address or subnet and then click OK 5 Select These IP Addresses under Which Computers are in Endpoint 2 a Click Add to add IPs to the list b Type the required IP under This IP address or subnet and then click OK ...

Page 305: ...uration Guide 305 Note For Endpoint 1 add machine IP where the rule is being created Add all the other MAXPRO machines as Endpoint 2 6 Click Next The Requirements screen appears 7 Ensure Require authentication for inbound and outbound connections option is selected and then click Next The Authentication method screen appears ...

Page 306: ...eo Data Transmission 306 MAXPRO NVR 5 0 Installation and Configuration Guide 11 8 Under Authentication Method select Advanced and then click Customize Customize Advanced Authentication Methods dialog appears a Click ADD Add First Authentication Method dialog appears ...

Page 307: ...ed Video Data Transmission MAXPRO NVR 5 0 Installation and Configuration Guide 307 b Select Preshared Key c Type a Key Example MAXPRO Note Select Computers Kerberos v5 if using a Trusted Domain d Click OK 9 Click OK in Customize Advanced Authentication Methods ...

Page 308: ...ta Transmission 308 MAXPRO NVR 5 0 Installation and Configuration Guide 11 Note It is recommended to use CA certificate based Authentication 10 Click Next The Profile screen appears 11 Select all network locations under Profile and then click Next The Name screen appears ...

Page 309: ...Rule and then click Finish The Rule is created Note If the rule is not enabled right click on the rule and click Enable Note Create and enable a similar rule for all Maxpro machines participating in the secured communication If a secured rule is created on only one end point there will not be any communication between the machine with rule and machine without rule ...

Page 310: ...e for Special Exception on Windows Server and Client Machines To create rule for Special Exception on Windows Server and Client Machines 1 In the Windows Firewall with Advanced Security window right click on Connection Security Rules and then select New Rule as shown below The New Connection Security Rule Wizard is displayed as shown below 2 Click Authentication exemption option and then click Nex...

Page 311: ...ansmission MAXPRO NVR 5 0 Installation and Configuration Guide 311 3 Click Add to add the Local Machine IP and then click Next The Profile dialog appears 4 Under When dose this rule apply select the Domain Private and Public check boxes 5 Click Next The Name dialog box appears ...

Page 312: ...ule in the box provided and then click Finish 7 Under Connection Security Rule right click on the rule created and then select Properties as shown below 8 In the Properties dialog box navigate to Remote Computers tab as shown in the above figure 9 Verify the IP address and ensure that These IP addresses option is selected as shown above 10 Click Apply and then click OK ...

Page 313: ...Only administrator will have access to user screen and can change the password for operator Operator should contact administrator for changing the password and settings In Upgrade Scenario If user upgrades to NVR 5 0 then the password complexity requirements will be applicable In Fresh Installation Scenario In case of Fresh Installation the following are the recommendations Only default username i...

Page 314: ...5 0 Installation and Configuration Guide 11 In Anonymization Anonymization is not supported in Web If user is tries to see Anonymized video and also camera Anonymized option is enabled then an error message Trying to access Anonymized Stream is displayed This is applicable for both Web and Mobile App ...

Page 315: ...uled backups of Metadata and Database with the below steps if they are not already configured on your NVR The backups can be used to recover a system anytime later in case of a failure or if the OS drive is reimaged with a recovery disk please contact Technical Support for assistance Please note the below steps do not include backup or recovery of the Video Storage drives containing the raw video ...

Page 316: ... scenario create a scheduled task that helps in taking either a daily backup or a weekly backup or a monthly back up of the metadata based on your requirement 1 On the Microsoft Windows 7 computer right click the Computer option and click Manage in the context menu as shown in the following figure The Computer Management window appears Figure A 1 Figure A 1 Computer Management ...

Page 317: ...317 2 Right click Task Scheduler on the left pane and click Create Basic Task in the context menu as shown in the following figure Figure A 2 Figure A 2 Task Scheduler The Create a Basic Task dialog box appears Figure A 3 Figure A 3 Create Basic Task 3 Type the Name of the task 4 Type a Description for the task ...

Page 318: ...rigger 6 Select the Daily option You can select other options based on your requirement 7 Click Next The Daily dialog box appears Figure A 5 Figure A 5 Daily Dialog 8 In the Start box select the start date and time of the task 9 Select the Synchronize across time zones check box to synchronize the time across different time zones 10 Type the days in Recur every to run the task periodically ...

Page 319: ...gure A 6 Action dialog 12 Select the Start a Program option 13 Click Next The Start a Program dialog box appears Figure A 7 Figure A 7 Start a Program 14 Select the Program script that is required to run the task Click Browse and choose the bat file TakeNVRBackup bat TakeNVRbackup bat file is available in the path C Install BackupData for NVRs with v3 5 or later version ...

Page 320: ...mera in a primary redundant box You can use this utility only if you are opting for Redundancy feature You need to run this utility before configuring the Redundancy feature in MAXPRO VMS and ensure that all the Primary NVR boxes are updated with proper unique IDs for the cameras This utility updates the unique system ID number of the recorded clips and Meta data details for all or specific camera...

Page 321: ...age 324 How to access the Meta Data Conversion Utility To access the Meta Data Conversion Utility 1 Navigate to the MAXPRO NVR 4 0 installation path C Program Files x86 Honeywell TrinityFramework Bin folder and then click the Meta Data Conversion Utility The login screen appears as shown below Figure A 8 Meta Data Conversion Utility Login 2 Type the Username and Password in box provided Or Select ...

Page 322: ... to access the Meta Data Conversion Utility section on page 321 By default the Recorded Clips Location and Meta data location is updated with your default path 2 Click to add additional location for Recorded Clips Location Or Click to delete any Recorded Clips Location 3 Click to browse and update the existing Meta data path 4 Click All Cameras option 5 In the Start System Number box type the star...

Page 323: ...e screen to change the settings Updating the Unique system ID for Specific Cameras To update the Unique system ID for Specific Cameras 1 Perform step 1 through step 3 of Updating the Unique system ID for all Cameras section on page 322 2 Click Specific Camera s option and then click Next The next screen for the utility is displayed and the New Unique ID column for all the cameras is displayed blan...

Page 324: ... the specific cameras and then type the required New Unique ID in the corresponding box 4 Click Run to execute the utility Or Click Reset to reset all ID How to update the Unique ID in Offline Mode To update the unique ID in offline mode 1 In the Meta Data Conversion Utility home page click Specific Camera s option and then select the Offline Mode check box as shown below ...

Page 325: ...fline Mode 2 Click Next The next screen for the utility is displayed and the New Unique ID column for all the cameras is displayed blank as shown below Figure A 13 Offline Updating Unique ID 3 Scroll up and down to view the specific cameras to update the unique ID and then type the required New Unique ID in the corresponding box ...

Page 326: ...ming parameter and in the Data column 4 By default value is 0 means its not enabled If user want to enable Video on demand feature it must be set to 1 as shown below Change the 0x00000000 0 value to 0x00000000 1 5 Restart the PC and both the NEO NEO 1 and 2 services for the changes to take effect Note In VMS no need to perform any settings or config changes to enable VOD feature No recordings will...

Page 327: ...To enable the feature change the value from 0 to 1 as highlighted below Note Once Video On Demand is configured to be used in MAXPRO NVR then Enable Disable camera feature can be turned off To enable this feature in MAXPRO VMS Server then perform the following steps 1 Navigate the path in VMS C Program Files x86 Honeywell UVISOM 2 Repeat the step 2 to step 3 of How to allow Enable Disable of camer...

Page 328: ...A PP E N D I X A Scheduled Metadata and Database Backup 328 MAXPRO NVR 5 0 Installation and Configuration Guide A This page is intentionally left blank ...

Page 329: ... camera provides 3 fps Halocam As per Grandeye fps varies and cannot go beyond the maximum value 3 This is the design specific behavior of the camera Camera provides variable fps Example For highest resolution 2144x1944 maximum fps a camera can provide is 10 On several occasions it is seen that fps varies from 6 to 10 and very rarely a camera provides 10 fps Evolution As per Grandeye fps varies an...

Page 330: ... based recording with boosted higher frame rate ensure that Video recording is not missed in the event that the motion is not sufficient to trigger a VMD event on the camera that is the motion does not meet the configured VMD threshold on the camera Video records longer than pre and post event recording with the lower frame rate that is Continuous background recorded video provides better forensic...

Page 331: ... The following figure shows an example of three seconds of video at 5 FPS and 5 GOP Figure B 1 I frame Example The NVR record Quality Settings for Continuous background and Event recording can be used to achieve different level of FPS by selecting one of the following options Same as Live Every frame is recorded 5 FPS in the example Every I frame Every I frame is recorded 1 FPS in the example Ever...

Page 332: ...lt in Camera based VMD configuration open the camera web page by clicking Launch Web View for Advanced Setup See the Configuring Built in VMD Camera based VMD on Honeywell IP Cameras section on page 315 for more information For Server based VMD SMART VMD configuration select the Enable SMART VMD check box and click Configure See the Server VMD SMART VMD section on page 315 for more information Not...

Page 333: ...n Administrator can enable and configure up to five zones within a scene The enabled and configured zones are monitored for motion 1 Click the Video Analytics tab 2 Click the Region drop down list in the Video Motion Detection pane then select a region from the five available 3 Click the VMD drop down arrow and then select Enable 4 The regions appear as colored rectangles in their default position...

Page 334: ...ameras with a wide field of view or when activity happens far away from the camera people and vehicles may appear rather small in the image In such cases it may not be possible to apply a single area of interest to the whole field of view to reliably detect motion In such cases Honeywell recommends covering the camera view with multiple smaller region of interest boxes concentrating on specific ar...

Page 335: ...ct VMD performance and may require further tuning adjustments as described above Normal Field of View In a normal field of view with a person walking in front of the camera the maximum recommended region of interest box sizes would be as shown by the red boxes in Figure B 3 Figure B 3 Sensitivity Level Comparison Normal Field of View Wide Field of View In a wide field of view camera the car shown ...

Page 336: ...ity level The EventSeverity level above 50 is an alarm and below 50 is an event See the Setting the Alarm Threshold Value section on page 96 to set the Alarm Severity Threshold value EventID EventDescription EventSeverity 3 Camera User Recording Started 20 4 Camera User Recording Completed 20 5 Camera Disconnected 40 6 Camera Connected 40 7 Camera Continuous Recording Disabled 20 8 Camera Continuo...

Page 337: ...efault Recorder level Events and Alarm types with description and severity level SMART VMD Level Events and Alarm types The following table displays the default SMART VMD level Events and Alarm types with description and severity level 139 ExternalInput2 40 EventID EventDescription EventSeverity EventID EventDescription EventSeverity 2066 Face Detected 40 Tamper Detected Audio Detected Device SD C...

Page 338: ...eft pane navigate to System Setup Upgrade The Upgrade page is displayed as shown below Figure B 6 Upgrade Firmware Setup Page 4 Click Import to import the Latest Firmware file and then click Upgrade How to configure Loitering Trace Alarm Note You can configure and use only one alarm license at once If you want to view another type of alarm then uninstall the previous firmware install the required ...

Page 339: ...p Page 2 Under Smart Plan turn ON the Extensional smart function option The Extensional smart function tab is enabled 3 Click the Extensional smart function tab to view the LoiterTrace alarms as shown below Figure B 8 Extensional smart function page 4 Click Open The Xtralis authentication window is displayed as shown below ...

Page 340: ...gure B 9 Xtralis Login 5 Enter the credentials and then click OK The LoiterTrace page is displayed as shown below Figure B 10 Loiter Trace Page 6 Under Configure Calibrate tab a Click Take Snapshot under Current front marker to take the snapshot and adjust the viewer on the right pane as shown below ...

Page 341: ...e Snapshot under Current back marker to take the snapshot and adjust the viewer on the right pane as shown below Figure B 12 Loiter Trace Calibrate c Click Save once done 7 Under Configure Zones tab a Add and edit the detection zones and masking zones b Drag to move the zones and circles to change the shapes as shown below c Click Save once done ...

Page 342: ...Parameters b Click Save once done 9 Once the configuration is done click the Live tab The Live View tab is displayed 10 Click Start Loiter Logging button at the bottom of page to start loitering process Based on the global parameters set the loiter alarms are generated and displayed on the left pane as shown below These alarms are also generated in MAXPRO NVR Alarms window Similarly you can config...

Page 343: ...f you are unable to discover AXIS cameras encoders using ONVIF compliance standard in MAXPRO NVR ensure that ONVIF Web service is enabled and set up on the AXIS device The above scenario is noticed if you log on to the camera web page for example to set the IP address on the AXIS device prior to discovering and configuring the device in NVR through ONVIF as a result the ONVIF Webservice gets disab...

Page 344: ... AXIS camera web page The AXIS camera home page appears with live video 2 Click Setup and then navigate to System Options ONVIF The User List dialog box appears see Figure B 16 Figure B 16 User List 3 Click the Add button The ONVIF User Setup dialog box appears see Figure B 17 Figure B 17 ONVIF User Setup 4 Type the user name and password in the respective boxes ...

Page 345: ... Discovery Advance Settings dialog box Option 2 Reset to factory default settings 1 Log on to the AXIS camera web page The AXIS camera home page appears with live video 2 Click Setup and then navigate to System Options Maintenance The Server Maintenance page appears see Figure B 18 Figure B 18 Server Maintenance 3 In the Maintain Server area click Restore A confirmation box appears 4 Click OK Note...

Page 346: ...m page displays by default 2 Click the Camera tab to open the Camera page 3 Click the Auto Discovery button the Auto Discovery screen is displayed 4 After the discovery to add the AXIS cameras first clear the check boxes corresponding to all other cameras other than AXIS cameras 5 Select a AXIS camera that you want to add under type the User Name and Password of the third party AXIS camera as show...

Page 347: ...VRs AXIS Camera Encoders Discovery and Configuration using ONVIF MAXPRO NVR 5 0 Installation and Configuration Guide 347 Figure B 19 Axis Credentials 6 Click Apply 7 In the Discover cameras here area click Add to add the camera ...

Page 348: ...A PP E N D I X B MAXPRO NVRs AXIS Camera Encoders Discovery and Configuration using ONVIF 348 MAXPRO NVR 5 0 Installation and Configuration Guide B This page is intentionally left blank ...

Page 349: ...upgrading the firmware version to 6 30 1 This issues is fixed by providing AXIS new Firmware support 6 XXXX Fixed the SMART VMD Issue Recording is not in progress for the cameras which are configured only for motion based recording However motion based alarms are generated Skylake Patch Patch Version NVR 4 0 SP1 Build 97 Installation To be installed on top of MAXPRO NVR 4 0 RELEASE HIGHLIGHTS This...

Page 350: ...h 1 Sandy Bridge Issue Provided the support to disable the GPU Rendering feature from Preferences dialog box See How to Disable the GPU Rendering section for more information 2 I18N Fixed the issue Values are not displaying in the Archival drop down list in Polish language 3 Fixed the Clip Player Day light Saving Time issue 4 T2 Patch changes Axis v6 0 support and fixed the SVMD issue 5 Fixed the ...

Page 351: ... The default value is 20 How to Disable the GPU Rendering 1 Click the Preferences option in the user menu The Preferences dialog box is displayed By default the General Settings tab is selected 2 Click the Rendering Settings tab as shown below 3 Select the Enable GPU Rendering check box to enable and to render video using GPU OR Clear the Enable GPU Rendering check box to disable GPU Rendering ...

Page 352: ...A PP E N D I X C Patches Released on Top of NVR 4 0 352 MAXPRO NVR 5 0 Installation and Configuration Guide C This page is intentionally left blank ...

Page 353: ...6 Auto IP Assignment 111 Automatic Retry for Backfilled Clips 180 Auto protection and Auto updates 259 297 AVG v8 5 409 259 AXIS Patch 331 AXIS 360 Camera Adding 147 B Backing up the Metadata and Database 298 Binding the generated certificate with https 213 C Camera Level Events and Alarm types 318 Certifcate Information 218 Changing Default Port 80 for the MAXPRO Mobile app 205 318 Changing Defau...

Page 354: ... Settings 97 Configuring the System Settings 113 Configuring the Timeline Settings 98 Connecting a PTZ Camera 57 Connecting a Video Source 54 Connecting Control Outputs 55 Creating Self Signed Certificate 210 Creation of Clips 188 Creation of Images 188 Custom Installation 72 Customizing MAXPRO NVR Single box Turnkey Solutions XE SE PE 239 297 D Default 83 Default IP addresses 45 Default Settings ...

Page 355: ...02 How to enable Anonymization 185 How to enable Four Eye Authentication 188 How to Install MAXPRO NVR 62 How to upgrade the Firmware 320 H 265 129 H 265 cameras 40 H 265 Codec Support 40 I Immervision Support 143 Important Safeguards 20 Industry Standards 35 Installing MAXPRO Web Client Manually 318 Installing the Certificate 214 Installing Web Client 203 Integration Capability 41 Intended Audien...

Page 356: ...using ONV IF 325 McAfee VirusScan Version 8 8 259 Meta Data Conversion Utility 40 302 Microsoft Security Essentials 259 Mobile Apps 41 Modifying A Profile 84 Multicast Enabled 129 Multi channel Encoders 137 Multi language Support 40 MultiStream 36 N NeoEngine Server 84 NEOStorageServer 252 New EquIP Camera Model Dewarping 40 New EquIP Series Camera Models Support 39 NIC2 46 O Offline Mode 302 On D...

Page 357: ...88 Server Address 82 Server IP Name 83 Setting preferences 93 Setting the MAXPRO Web Configurator 204 Setting up a site 79 105 203 331 Setting Up Antivirus Software for MAXPRO NVRs 259 Setting up the MAXPRO NVR 41 Setting up the server and client computers 41 Settings for the MAXPRO NVR Single box Turnkey Solution 43 Settings for the MAXPRO NVR Software Only Solution 43 Simultaneous Video Recordin...

Page 358: ...XPRO NVR 4 1 205 Upgrading to MAXPRO NVR 4 1Build 123 Rev B 205 UPS 45 User Friendly and Feature Rich User Interface 37 User menu 102 Username 80 V Venus 39 Verifying the Configuration 185 185 239 297 Verifying the Touch ID 231 Video Analytics Events 319 Video Motion Detection VMD Support 39 Video Rendering 93 95 Video Surround Feature 41 view Anonymized video 187 Viewer 111 Viewer Tab 88 VOD 37 W...

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Page 360: ...er 100 Zun Yi Road Shanghai 200051 China www asia security honeywell com 86 21 5257 4568 Honeywell Security and Fire Middle East N Africa Emaar Business Park Sheikh Zayed Road Building No 2 Office No 30 Post Office Box 232362 Dubai United Arab Emirates www honeywell com security me 971 0 4 450 5800 Honeywell Security and Fire Northern Europe Ampèrestraat 41 1446 TR Purmerend The Netherlands www ho...

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