Fuji Xerox DocuCentre 1055, User Manual

Page: 183 / 245

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11 Problem Solving
The machine has built-in information to help identify and manage error messages and
problems. It also contains troubleshooting steps to help resolve problems.
Refer to the information contained in this chapter to resolve any problem solving issues.
NOTE: For troubleshooting network problems, refer to the Network Administrator
Guide.
Fault Clearance Procedure
If a fault or problem occurs, there are several ways in which you can identify the type
of fault. Once a fault or problem is identified, establish the probable cause, and then
apply the appropriate solution.
• If a fault occurs, first refer to the screen messages and clear the fault in the order
specified.
• If the problem is not solved by following the screen messages, refer to
Troubleshooting Tables on page 193 and apply the appropriate solution as
described.
• Also refer to the fault codes displayed on the screen in the Machine Status mode.
Refer to Fault Codes on page 198 for an explanation of some of the fault codes and
corresponding corrective actions.
• Contact the System Administrator for assistance.
• In some cases, it may be necessary to switch the machine off and on. Refer to
Power On/Off in the Product Overview chapter on page 34.
NOTE: Wait at least 20 seconds between powering the machine on and off.
• If the problem persists, or a message indicates that you should call for service,
contact our Customer Support Center.
NOTE: If fax jobs are queued in the machine and a loss of power occurs, the machine
will print a Power Off Report when the machine is switched on. This will show a list of
the fax jobs lost.
NOTE: If the machine is restarted during a fax reception due to a loss of power or
machine malfunction, neither the pages already received nor the page being received
at the time of restart will be printed. For example, if the reception of a 7-page
document is interrupted when the sixth page of the document was being received, the
machine does not print any page in the document, even though the first five pages
were already received. If the power to the machine is shut down during a fax
reception, the sender is required to send the document again. For this reason, advise
the sender to register the local terminal fax number.