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Fargo DTC550, User Manual

The Fargo DTC550 is a cutting-edge card printer renowned for its outstanding performance and versatility. With a range of impressive specifications, this device ensures top-quality card printing results. You can easily access the comprehensive user manual for free download from our website, manualshive.com, to unlock the full potential of your Fargo DTC550.

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FOR RESTRICTED USE only 

 

Fargo Electronics, Inc.

 

 

DTC550 Direct to Card Printer/Encoder User Guide (Rev. 2.8) 

12-1

Section 12: Fargo Technical Support 

The purpose of this section to provide the User with an efficient, step-by-step procedure to 
be used when contacting Fargo Technical Support as needed for the DTC550 series Card 
Printer. 

Contacting Fargo Technical Support 

Step Procedure 

1 

Read the suggested Sections of the Technical Service and Maintenance Manual in 
order to troubleshoot this Printer.  

As needed, contact the Fargo Technical Support Group for additional, technical 
assistance: 

•

  by phone at (952) 941-0050. 

OR 

•

  by fax at (952) 941-1852. 

OR 

Contact Fargo Technical Support via the Web: www.fargo.com 

 

2 

Position a phone near the Printer and Computer so Fargo technicians can help 
troubleshoot the Printer(s). 

3 

Please have a self-test and a sample card ready when calling Fargo Technical 
Support.  

 

Summary of Contents for DTC550

Page 1: ...DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 Part Number L000685 ...

Page 2: ...ument title Revision 2 2 1 March 2006 Same document title These reference documents were thoroughly reviewed to provide Fargo with professional and international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our Fargo documentation process This reference to other do...

Page 3: ...___________ 2 26 Reviewing the Lamination Top Cover and Station_______________________________________ 2 28 Reviewing the Securing Latches and Lamination LED light _______________________________ 2 29 Reviewing the Cancel button _______________________________________________________ 2 29 Reviewing the Resume pause button ________________________________________________ 2 30 Reviewing the Rejectio...

Page 4: ...he No Magnetic Encoder Error Message _____________________________________ 4 21 Resolving the No ENC Response Error Message________________________________________ 4 21 Resolving the Failed Magnetic Encoder Error Message___________________________________ 4 22 Resolving the No Prox Encoder Error Message _________________________________________ 4 22 Resolving the No Smart Encoder Error Message ___...

Page 5: ... the Card tab _________________________________________ 6 9 Using the Clean Printer Option______________________________________________________ 6 10 Using the Test Print button_________________________________________________________ 6 12 Using the About button____________________________________________________________ 6 13 Using the Device Options tab ___________________________________________...

Page 6: ...____ 6 70 Using the Overlay Print Area radio buttons ____________________________________________ 6 71 Using Security Options Visual Security Solutions ______________________________________ 6 77 Selecting Orientation Landscape under Card tab _______________________________________ 6 78 Selecting the Visual Security Solutions dropdown menu A to D __________________________ 6 79 Selecting Orientati...

Page 7: ..._____________ 7 29 Changing the Log Name___________________________________________________________ 7 30 Selecting the Log Type____________________________________________________________ 7 31 Selecting the Log Destination_______________________________________________________ 7 33 Setting up Email Event logging _____________________________________________________ 7 34 Specifying UDP Event loggin...

Page 8: ...___ 8 13 Section 9 Diagnostic Tool Utility_____________________________________________9 1 Selecting the Self Tests tab ____________________________________________________________ 9 1 Selecting the Barcode Test Card button ________________________________________________ 9 2 Selecting the YMCK Test Card Self Test button _________________________________________ 9 2 Selecting the Magnetic Self Tes...

Page 9: ...___________________________ 11 27 Showing the Card Count__________________________________________________________ 11 28 Selecting the System Upgrade Firmware Upgrade ____________________________________ 11 28 Section 12 Fargo Technical Support ________________________________________12 1 Contacting Fargo Technical Support____________________________________________________ 12 1 Reading the Serial...

Page 10: ...This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with th...

Page 11: ...itive It can be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge...

Page 12: ...s and Functional Specifications to learn how to use the processes procedures functions and windows for the DTC550 Direct to Card Printer Encoder within concise correlative tables Table of Contents hyper linked You can use the automated Table of Contents to quickly locate for example an error message or a procedure Troubleshooting Diagnostic and Navigation Procedures in hyper linked Sections You ca...

Page 13: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 1 4 DTC550 Direct to Card Printer Encoder Overview Reviewing the DTC550 Block Diagram ...

Page 14: ...3 Encoding Flipper Feed 11 Encoding TOF 26 Flipper Table Roller 4 Flipper Stepper 12 Flipper Home 27 Flipper Table 5 Ribbon Supply 13 Print TOF 28 Encoding Module 6 Ribbon Take up 14 Ribbon Sensor 29 Encoding Feed Roller 7 Headlift 15 Ribbon Encoder 30 Card Feed Roller 8 Card Feed Stepper 16 Print Headlift 31 Platen Roller 17 Thermistor 32 Printhead 18 Cover Interlock 33 Printhead Cooling Fan 19 R...

Page 15: ... Lift Motor activates and lowers the Card Hopper until the Hopper Lift Sensor detects a change in state 6 The Card Detection Sensor detects the presence of a Card If no card is seen the following takes place a The Hopper Lift Motor activates and raises the Card Hopper until the Hopper Lift Sensor detects a change in state b The Hopper Transport Motor activates and moves to the other Hopper until t...

Page 16: ...able a specific number of steps based on the Flipper Offset setting to home the Flipper Table 14 The Card Feed Motor feeds the Card to the Print TOF Sensor 15 The Ribbon Drives turn ON and move until the correct panel is found by the Print Ribbon Sensor Assembly All Stop Note The Print Ribbon Encoder is active during this step 16 The Headlift Motor engages and moves the Printhead down until the He...

Page 17: ...to 20 for the appropriate Number of Color Overlay Panels 22 The Card Feed Motor transports the Card back to the Flipper Table 23 The Flipper Stepper rotates in order to invert the Card 24 The Card Feed Motor activates and moves the card to the Print TOF Sensor All Stop 25 Repeat steps 14 to 20 for the appropriate Number of Color Overlay Panels if printing a Dual sided card If not then card is tran...

Page 18: ...resent under a sensor If a card is detected the card is ejected 6 If no cards are present under a sensor then the rollers are moved forward and backwards to see if a card is present If a card is detected by this process it is ejected 7 The flipper is leveled to allow for a card feed 8 If the Exception Feed is turned off the Hopper is lowered to allow for loading cards 9 If no errors are detected t...

Page 19: ...ark 4 The Card Feed Motor activates to center the card on the Platen Roller 5 The Lamination Roller Lift Motor cycles until the Lamination Roller Lift Sensor detects state change 6 The Card Feed Motor and the Lamination Ribbon Motor activate for the length of the card 7 The Lamination Roller Lift Motor cycles until Lamination Roller Lift Sensor detects state change 8 The card is fed back to the Fl...

Page 20: ...ations continued Step Process 14 The Flipper Table Motor activates until the Flipper Table is homed 15 The Flipper Table Clutch disengages 16 Repeat Steps 2 through 7 17 The card is fed out of the Printer Lamination Top Cover Securing Latches Lamination Station Lamination LED Light Cancel Button Resume pause Button Rejection Card Hopper Card Output Hopper ...

Page 21: ... Module Boot up Sequence Step Process 1 The Lamination Headlift turns until head up position is returned from Headlift Sensor 2 The Lamination Ribbon motor activates to determine the presence of a roll of lamination 3 The Lamination Flipper table homes itself 4 The Card sensor checks for the presence of a card and ejects it if found ...

Page 22: ...118 FCC The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class A digital device Note These requirements are designed to provide reasonable protection against harmful interference in a commercial environment EMC The Card Printer has been tested and complies with EN55022 Class A and EN 61000 3 2 EN 61000 3 3 and EN55024 Note Based on the above testing the Printer man...

Page 23: ...en tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual ...

Page 24: ...cepted Card Compositions PVC or polyester cards with polished PVC finish monochrome resin required for 100 polyester cards Agency Listing Safety UL IEC 60950 1 2001 CSA C22 2 No 60950 1 03 EMC CE FCC CRC c1374 EN 55022 Class A FCC Class A EN 55024 1998 EN 61000 3 2 and EN 61000 3 3 Available only with Print Security Package Full color with fluorescing resin black and overlay panel YMCFKO 400 print...

Page 25: ... low coercivity Tracks 1 2 and 3 Contact Smart Card Docking Station Contactless Smart Card Encoder HID iCLASS MIFARE and MIFARE DESFire Contact Smart Card Encoder reads from and writes to all ISO7816 1 2 3 4 memory and microprocessor smart cards T 0 T 1 as well as synchronous cards Prox Card Encoder HID read only Super high Fargo Certified Supplies Fargo Card Printer Encoder require highly special...

Page 26: ...ions Card Lamination Module Printer Cleaning Kit Print Security Suite Ethernet with internal print server Card Hopper Lock Operating Temperature 65 to 80 F 18 to 27 C Output Hopper Card Capacity 100 cards 030 762mm Overlaminate Options for LC Thermal Transfer Overlaminate 25 mil thick PolyGuard Overlaminate 1 0 mil and 6 mil thick All overlaminates available in clear standard holographic design or...

Page 27: ... 3 370 inches 637 x 1012 pixels Note This means that there could be up to a 4 pixel or 011 inch margin on any side of the card The TOF EOF and LOF can be adjusted in order to center and minimize these micro margins However reducing the TOF or EOF to allow printing closer than 3 pixels to the leading or trailing edge of the card will likely cause Ribbon breakage on dark cards Correspondingly a slig...

Page 28: ...ocess time is dependent on the size of the file the CPU amount of RAM and the amount of available resources at the time of the print Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the Printer to the time it ejects from the Printer Note The single card print speeds will be slower than the batch print speeds listed above since batch print speed...

Page 29: ... 4 Windows XP with Service Pack 2 and Windows Server 2003 x86 300 MHz computer with 64 MB of RAM or higher 200 MB free hard disk space or higher USB 1 1 Warranty Printer Two year including On Call Express U S only optional Extended Warranty Program U S only see below for more detail Two 2 Year Factory Warranty Covers parts and depot repair First year On Call Express loaner printer 2nd year On Call...

Page 30: ... colors yellow magenta and cyan YMC along the entire length of the Print Ribbon Panels The Printer always prints the yellow panel first followed by the magenta panel and the cyan panel Printhead As the Print Ribbon passes beneath the Printhead hundreds of thermal elements within the Printhead heat the dyes on the Ribbon Note When these dyes are heated they vaporize and diffuse into the surface of ...

Page 31: ...nt sharp black text and crisp bar codes that can be read by both infrared and visible light bar code scanners Like Dye Sublimation this process uses the same thermal Printhead to transfer color to a card from a resin only Print Ribbon or the resin black K panel of a full color Print Ribbon The difference however is that solid dots of resin based ink are transferred and fused to the surface of the ...

Page 32: ...t to Card Printer Encoder User Guide Rev 2 8 2 11 Printer Components Adjustment Lever to Serial Interface Ports Component Description Card Thickness Adjustment Lever Adjusts the Printer through feed varying card thicknesses The settings are in increments of 10 ...

Page 33: ...Card Printer Encoder User Guide Rev 2 8 2 12 Printer Components Adjustment Lever to Serial Interface Ports cont Component Description Card Cleaning Cartridge Automatically cleans cards for higher print quality Note Replace this roller with every ribbon or as needed ...

Page 34: ... Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 2 13 Printer Components Adjustment Lever to Serial Interface Ports cont Component Description Card Input Hopper Use the Dual Input Hopper to load blank cards ...

Page 35: ... Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 2 14 Printer Components Adjustment Lever to Serial Interface Ports cont Component Description Card Output Hopper Stores printed cards up to 100 30 mil cards ...

Page 36: ...s you to lock the Card Input Hopper Door to help prevent the theft of blank cards Exception Card Slot Insert a single exception card into this slot if you would like to print onto a card other than those loaded in the Card Input Hopper LCD display Displays the current status of the Printer LED light Indicates Printer ON OFF pause status conditions and error conditions Printhead This Print Station ...

Page 37: ... Latches These latches lock the Print Station securely in place when closed Softkey Buttons The button function is displayed above the button The buttons change depending upon the Printer s mode of operation Scroll Buttons These buttons are used to scroll through menus and sub menus and to adjust certain menu options USB Interface Port This port connects to a Windows PC with a USB cable Serial Int...

Page 38: ...unction is indicated by the words appearing above them This function will change according to the Printer s current mode of operation Press the corresponding softkey button for the correct selection Note If no word appears above a particular button this indicates it has no function in that particular mode of operation Use the scroll buttons to scroll through help text to navigate through the Print...

Page 39: ...nu option above the center softkey button Press this button to access the Printer s menu options Note The Menu option is available only in the Ready Printer Open screens Print Status Screen During operation the LCD will indicate the current Print Status by showing you the area of the Printer that is active It does this by displaying the following icons on the second line FEEDING indicates the Feed...

Page 40: ...n Use this button to pause the Printer at any time during operation Note The Printer will always finish its current task before pausing When the Printer is paused the LED light will flash and the Pause softkey button will change to Resume Press Resume to continue Printer operation LED light This light works in conjunction with the Printer s LCD display to help communicate the Printer s current sta...

Page 41: ...ning the nature of the error and how to correct it If necessary use the scroll buttons to scroll down the paragraph of help text Press QUIT when you are done reading Once the error is corrected resume operation or reset the Printer according to how you were instructed in the help screen INFO MSG screen The second type of prompt is called an INFO MSG screen This screen will not stop Printer operati...

Page 42: ...rectly onto blank cards Since the Dye Sublimation and the resin thermal transfer print methods each provide their own unique benefits Print Ribbons are available in resin only and combination Dye Sublimation resin versions This letter code indicates the type of Ribbon panel used with each Ribbon Dye Sublimation Yellow Panel Dye Sublimation Magenta Panel Dye Sublimation Cyan Panel Resin Black Panel...

Page 43: ... visible light bar codes scanners Premium Resin Black K provides 3 000 prints This Ribbon provides maximum resin durability ideal for applications such as access control where cards are repeatedly swiped through a Magnetic Stripe reader Resin black bar codes are readable by both infrared and visible light bar codes scanners Note Using a Premium Resin Black Ribbon will provide better photo realisti...

Page 44: ...ect the dye sublimation images Dye Sublimation images must have an overlay panel applied to them or they will quickly begin to wear or fade Full Color YMCKO This Ribbon is used to print full color photo ID cards along with resin black text and bar codes Both infrared and visible light bar code scanners can read bar codes printed with resin black An overlay panel O is included to protect the full c...

Page 45: ...ed Ribbon designations The Panels of color are displayed in the order in which they are printed Yellow Y Magenta M Cyan C Fluorescent F Black K Overlay O and Black K used for backside black only printing YMCKK Here are the colored Ribbon designations The Panels of color are displayed in the order in which they are printed Yellow Y Magenta M Cyan C Black K and Black K used for backside black only p...

Page 46: ...ontaminated or poor quality cards will automatically void the Printhead s factory warranty Printer Components Card Input and Output Hoppers Type Description Card Input Hopper The Card Input Hopper is where cards are initially loaded for printing as shown below The Printer s Hopper provides a large door that opens up wide to make card loading simple and closes securely to help protect the card stoc...

Page 47: ...mperatures exceeding 350 F 175 C Use extreme caution when operating the Laminator Never touch the Lamination Roller unless the Printer has been turned off for at least 20 to 30 minutes All DTC550 Printers support the attachment of an optional Card Lamination Module This module can be ordered pre installed on your Printer from the factory or can be ordered separately as a field upgradeable module ...

Page 48: ... RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 2 27 Reviewing the Card Lamination Module continued Here is another display of the Card Lamination Module ...

Page 49: ... Opens to allow access to the Lamination Station overlaminate and card path Lamination Station Transfers overlaminates onto cards via its heated lamination roller The Lamination Station must be closed in order for the Printer to begin laminating Lamination Top Cover Securing Latches Lamination Station Lamination LED Light Cancel Button Resume pause Button Rejection Card Hopper Card Output Hopper ...

Page 50: ...ght Indicates the Lamination Module is in need of attention due to an error or an error condition Refer to the Printer s LCD display for information Reviewing the Cancel button Component Description Cancel Button The Cancel button serves to cancel the current lamination job and reset the Card Lamination Module for the next lamination job If a card is left within the Lamination Module after a print...

Page 51: ...inue printing Press this button to pause the Lamination Module during normal operation Note The Lamination Module will always finish its current task before pausing If this button is pressed while a card is being laminated the Lamination Module will pause only after the current card has finished laminating and the Lamination Module has reached a safe stopping point If the Printer is paused the LED...

Page 52: ...splay Remove the stack of cards from the Hopper Press the Lamination Module s Resume button to continue Note If printing onto oversized cards the Card Output Hopper Door should be placed in the open position in order for these larger cards to eject properly Reviewing the Module and Printer interaction Term Description Module and Printer interaction The Card Lamination Module works in conjunction w...

Page 53: ...job and accept the next Note If canceled the canceled card will eject into the Rejection Card Hopper Reviewing the Module s Programmed Default Temperature Term Description Programmed Default Temperature Upon initial power up the Lamination Module is programmed to heat the Lamination Roller up to its default temperature Target Temperature If a print job is sent while the Lamination Module is heatin...

Page 54: ...rinting begins the laminator will automatically adjust itself to the new temperature setting Note This new temperature setting will remain programmed within the Printer until it is once again changed within the Printer Driver or until the Printer is turned OFF Automatic Reset Whenever the Printer is turned OFF the laminator will automatically reset itself and return to its default temperature the ...

Page 55: ...ates Term Description Cross Reference Thermal Transfer Film and PolyGuard Overlaminates The Card Lamination Module will accept either a Thermal Transfer Film overlaminate or a polyester patch overlaminate called PolyGuard Thermal Transfer Film The Thermal Transfer Film overlaminate is a relatively thin material which covers a card edge to edge and provides a medium level of card durability and sec...

Page 56: ...Both PolyGuard and the Thermal Transfer Film overlaminates are available in either a clear or generic secure holographic type design Note Custom holographic type overlaminates are also available with specific designs patterns logos and security features Please contact the authorized reseller for more information about custom Overlaminates See the Loading the Overlaminate procedure ...

Page 57: ...ts time to print through the driver the End User will select the location on their organizations card design around which no printing and overlay will be placed Custom HoloMarkTM Cards A Custom HoloMark TM Card is a three dimensional holographic image transferred to metal foil and embossed to blank cards The image is customer specific and the program mirrors our holographic laminates program with ...

Page 58: ...riMarkTM foil placement will be located 0 4 cm from the edges of the card except for the top two locations on portrait orientation cards positions E F The foil will be located 0 9 cm from the top of the card and 0 4 cm from the sides of the card HoloMarkTM and Custom HoloMarkTM Application Specifications HoloMarkTM and Custom HoloMarkTM foils will cover a dimensional area of 1 5 cm x 1 5 cm The ex...

Page 59: ...pecifications Inserting Fluorescent Text Step Procedure 1 Create fluorescent text in the body of an image by creating a text string which begins with a T For example the text string of TFargo would appear on the card as just Fargo The location of the text will be dictated by the The format of the string will be as entered i e font size etc ...

Page 60: ...the image named test bmp onto the card The location of the image will be dictated by the The image will not be scaled For example if it is a 300x300 dpi image it will print 1 x1 Please note that the fluorescent text or image can only be printed on the one side of the card Printing Dynamic Text Step Procedure 1 If the application supports dynamic text and images then dynamic text can also be printe...

Page 61: ...rances to the unit Note Allow for adequate clearance in front and on top of the unit to accommodate the unit with its Covers open Caution Do not install unit near heat sources such as radiators or air ducts or in a place subject to direct sunlight excessive dust mechanical vibration or shock About Moisture Condensation If the unit is brought directly from a cold to a warm location or is placed in ...

Page 62: ...bbon and Cards Time Requirement Time Requirement software This software installation process will require approximately 2 to 5 minutes depending on the speed of your PC Time Requirement Printer The time required to set up a standard DTC550 Printer would be approximately 5 to 10 minutes System Requirements The System Requirements are as follows IBM PC or compatible Windows 2000 XP x86 300MHz comput...

Page 63: ... Power Supply Note This product is intended to be supplied by a Listed Power Unit marked Class 2 and rated for 24 V dc 3 3 to 5 A US Power Cable European Power Cable Card Cleaning Cartridge Two 2 Card Hopper Feed Weights Warranty Statement Registration Card and Compliancy Document Software Installation CD includes Printer Driver Online User s Guide Software Setup Installation and Printer Diagnosti...

Page 64: ...re highly specialized supplies to function properly To maximize Printer life reliability printed card quality and durability you must use only Fargo Certified Supplies For this reason your Fargo warranty is void where not prohibited by law if you use non Fargo Certified Supplies Step Procedure 1 Lift the Cover to the Print Station in order to load the Print Ribbon as shown below ...

Page 65: ...ect to Card Printer Encoder User Guide Rev 2 8 3 5 Loading the Print Ribbon continued Step Procedure 2 a Pull back on the Blue Latch Hooks to release the Printhead Arm Assembly as shown below b Pull the Printhead Arm Assembly back to its fully open position ...

Page 66: ...rocedure 3 Load the Print Ribbon supply spool a Place the supply end of the Print Ribbon in between the two Hubs Note The Print Ribbon comes wound on a gray spool with a green ring around one side b Match the green ring on the Ribbon Spool to the Green Hub inside the Printer Note When properly installed the green ring will be fit securely in place ...

Page 67: ...follows a Insert the take up end of the Ribbon by depressing the Spring Hub and lowering it into place Note Make certain the Ribbon is fed from beneath the roll as shown below in Displays A and B b Lower the Roll until it aligns with the Hubs Caution Be careful to insert the Ribbon away from the Printhead Arm Assembly to avoid damaging the Printhead Display A Loading the Print Ribbon take up spool...

Page 68: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 8 Loading the Print Ribbon continued Display B Loading the Print Ribbon take up spool ...

Page 69: ...tronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 9 Loading the Print Ribbon continued Step Procedure 5 Lower the Print Arm Assembly by gently pressing down with your thumb until the Printhead Arm latches into place ...

Page 70: ...card stock or the environment in which the Printer is located Steps Procedure 1 a Remove the Card Cleaning Cartridge from the Printer b Install the cardboard cleaning roller as shown in Display A below Note The cardboard cleaning roller is provided with each Ribbon c Remove the white cover sheet before loading the Card Cleaning Cartridge as shown in Display B below Display A Replace the tape cardb...

Page 71: ...only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 11 Inserting the Card Cleaning Cartridge continued Steps Procedure 2 Insert the Cleaning Cartridge back into the Printer as shown below ...

Page 72: ...y Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 12 Inserting the Card Cleaning Cartridge continued Steps Procedure 3 Caution Be sure to push down on the cartridge until it clicks into place ...

Page 73: ...ICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 13 Inserting the Card Cleaning Cartridge continued Step Procedure 4 Gently press down on the Cover until it closes ...

Page 74: ... Printer Encoder The loading process for both the Thermal Transfer Film and the PolyGuard Overlaminate material is the same Refer to the following steps to load either type of overlaminate into the Printer Danger Do not touch the metal Lamination Shield or the Lamination Roller when loading the overlaminate These components can become very hot Step Procedure 1 Open the Lamination Module s Top Cove...

Page 75: ... Guide Rev 2 8 3 15 Loading the Overlaminate continued Step Procedure 2 a Pull up on the blue latch hooks to release the Lamination Arm b Pull the Lamination Arm back to its fully open position 3 Remove the overlaminate from its packaging 4 Load the overlaminate into the Lamination Module ...

Page 76: ...tinued Step Procedure 5 a Place the supply end of the overlaminate roll in between the two black Lamination Drive Hubs b Use the end of the supply roll with the black core plug to push in the spring loaded hub located on the front side of the Printer Note Make certain the overlaminate material is fed from beneath the roll as shown below ...

Page 77: ...ct to Card Printer Encoder User Guide Rev 2 8 3 17 Loading the Overlaminate continued Step Procedure 6 Load the take up end of the roll just as you loaded the supply end Note When loaded properly the overlaminate material should feed from underneath each roll ...

Page 78: ...r User Guide Rev 2 8 3 18 Loading the Overlaminate continued Step Procedure 7 Close the Lamination Arm by pressing down on the center of the Lamination arm until it snaps into place as shown below Caution Do not reverse the overlaminate roll Damage may occur to the Lamination roller ...

Page 79: ...E only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 19 Loading the Overlaminate continued Step Procedure 8 To complete this section simply close the Lamination Module cover See below ...

Page 80: ...g power to the DTC550 Printer Caution Do not remove the red Warning sticker across the USB connection Do not plug in the USB cable until prompted to do so during the installation of the DTC550 Printer Driver See the Installing the DTC550 Printer Driver procedure Step Procedure 1 The Printer connections are shown below ...

Page 81: ...E only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 21 Connecting power to the DTC550 Printer continued Step Procedure 2 Connect the AC power cable to the power supply as shown below ...

Page 82: ...wer cable to a Surge Protector Connect the other end of the cord to the Power Supply See both notes below Note No 1 Instead of connecting the AC power cable directly into an AC outlet it is recommended that a Surge Protector be used to protect against power surges Note No 2 Some buildings have surge protection built into the electrical outlets Please consult your building supervisor regarding this...

Page 83: ...to Card Printer Encoder User Guide Rev 2 8 3 23 Connecting power to the DTC550 Printer continued Step Procedure 4 Connect the plug from the power supply to the Printer as shown below Note If working with a non Lamination unit proceed to Step 8 in this procedure ...

Page 84: ...ect to Card Printer Encoder User Guide Rev 2 8 3 24 Connecting power to the DTC550 Printer continued Step Procedure 5 This applies to the DTC550 with Lamination Printer only Connect the AC power cable to the DTC550 with Lamination power supply as shown below ...

Page 85: ...ly Connect the other end of the AC power cable to a Surge Protector Connect the cord to the Power Supply See both notes below Note No 1 Instead of connecting the AC power cable directly into an AC outlet it is recommended that a Surge Protector be used to protect against power surges Note No 2 Some buildings have surge protection built into the electrical outlets Please consult your building super...

Page 86: ...ect to Card Printer Encoder User Guide Rev 2 8 3 26 Connecting power to the DTC550 Printer continued Step Procedure 7 This applies to the DTC550 with Lamination Printer only Connect the plug from the power supply to the Card Lamination Module as shown below ...

Page 87: ... Printer Encoder User Guide Rev 2 8 3 27 Connecting power to the DTC550 Printer continued Step Procedure 8 Turn on the Printers power by pressing on the Printer s power switch ON OFF Note Once the DTC550 has been powered on the Printer will initialize the Print Ribbon ...

Page 88: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 28 Loading the Blank Cards Step Procedure 1 Open the Card Hopper door as shown below ...

Page 89: ...3 29 Loading the Blank Cards continued Step Procedure 2 a Set the Card Thickness Adjustment Lever to the appropriate setting Note The settings are in increments of 10 as shown below b Depress the blue tab move the lever and release it when properly set Note The Printer will be set to a default of 30 mil ...

Page 90: ... the Blank Cards into the empty Hopper as shown in Displays A and B below a Insert the Card Weight Push to the back as shown in Display C below Note This will need to be done for each Hopper that is filled before the Hopper is switched b Cycle between Hopper 1 and Hopper 2 by selecting H1 or H2 from the Printers LCD Control Panel Display A Loading the Blank Cards ...

Page 91: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 31 Loading the Blank Cards continued Display B Loading the Right Way and the Wrong Way ...

Page 92: ...coder User Guide Rev 2 8 3 32 Loading the Blank Cards continued Display C Inserting the Card Weight Step Procedure 4 You have completed the setup procedure for the DTC550 Direct to Card Printer Encoder Continue to the next section for instructions on installing the Printer Driver ...

Page 93: ...1 Close down all programs and insert the Software Installation CD into your computer s CD drive After a few seconds the CD s installer program will automatically open Follow the CD s on screen Procedures to complete installation Note If the CD does not automatically open use My Computer or Windows Explorer to view the contents of the CD Then double click on the Setup exe file listed on the CD See ...

Page 94: ... USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 34 Installing the DTC550 Printer Driver continued Step Procedure 2 Click on the Next button to continue with the installation ...

Page 95: ...DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 35 Installing the DTC550 Printer Driver continued Step Procedure 3 Read the License Agreement Select I accept the terms of the license agreement Click Next to continue with the installation ...

Page 96: ...d Step Procedure 4 If installing a USB Printer select the Local Connection USB radio button See Display A below OR If installing an Ethernet Printer select the Network Connection Ethernet radio button Enter the IP address of the Printer See Display B below See Accessing the IP Address 5 Click Next to continue Display A Local Connection USB radio button ...

Page 97: ...R RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 37 Installing the DTC550 Printer Driver continued Display B Network Connection Ethernet radio button ...

Page 98: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 38 Installing the DTC550 Printer Driver continued Step Procedure 6 Click Next to continue ...

Page 99: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 39 Installing the DTC550 Printer Driver continued Step Procedure 7 Wait during the installation ...

Page 100: ...oder User Guide Rev 2 8 3 40 Installing the DTC550 Printer Driver continued Step Procedure 8 This step only applies if you are installing a USB Printer a Connect the USB cable to the Printer b Turn ON the Printer at this time if it is not already ON c Wait during the installation ...

Page 101: ...DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 41 Installing the DTC550 Printer Driver continued Step Procedure 9 Select the Ribbon Type from the dropdown menu See Display A under this procedural step Display A Ribbon Type dropdown menu ...

Page 102: ...ctronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 42 Installing the DTC550 Printer Driver continued Step Procedure 10 Click the Finish button to complete the Installware Wizard 11 You have completed this procedure ...

Page 103: ...own menu This will bring up the DTC550 Printing Preferences window 2 a Select the Card tab then click on the Test Print button as shown in Display A on the next page b Select the Ribbon Type on the Device Options tab Note The only Ribbon types supported for the Test Print option are either YMCKO or YMCKOK Any other Ribbon type will display an error c When the Test Print button is selected an image...

Page 104: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 3 44 Printing a Test Print Image continued Display A DTC550 Printer Driver Card tab see below ...

Page 105: ...ter should be transported by at least two persons who can safely lift it onto a nearby cart with rollers and then carefully transport it to a designated location See below Please see your supervisor to determine who can safely lift the Printer in order to relocate it Use caution because of the weight of the Printer 2 You have completed the setup and installation procedures in this section ...

Page 106: ...aterials please contact your authorized reseller Reviewing the LCD display and LED light The LCD display provides the current status of the Printer Refer to the following tables for a complete list and cause of all possible LCD messages The tables in this section display the LCD messages If the LCD message is communicating an error or requires an action these tables will also offer a solution to w...

Page 107: ...s jammed in the Print Station of the Printer Clear the jam according to the steps in the Troubleshooting section of the User Guide Press RESUME to continue CARD ERROR A card has been removed or a card is jammed or a Ribbon align error has occurred in the Print Station of the Printer Clear the problem according to the steps in the Troubleshooting section of the Users Guide Press RESUME to continue ...

Page 108: ...g to the steps in the Troubleshooting section of the User Guide Press RESUME to continue CARD JAM FLIPPER A card is jammed in the card flipping area of the Printer Clear the jam according to the steps in the Troubleshooting section of the User Guide CARD JAM MAG A card is jammed in the magnetic encoding area of the Printer Clear the jam according to the steps in the Troubleshooting section of the ...

Page 109: ...chnical assistance CHECK CARDS No cards found in the input Hopper Add cards to the Card Input Hopper or check for an error Press RESUME to continue See the Resolving the Card Hopper Empty Error Message CHECK LAM POWER A power connector must be connected to the Laminator module Insert power connector and cycle power to the Printer CHECK MULTIPLE FEED Two or more cards may have been fed from the Car...

Page 110: ...his problem persists call for technical assistance EEPROM REPAIR FAILED EEPROM is corrupted Repair attempt failed Cycle power and try again If this problem persists call for technical assistance EEPROM RESTORED Part of EEPROM was corrupted Repaired successfully EJECTING USED CARD The system Firmware has detected a card already in the Printer This card has been ejected however it may contain encode...

Page 111: ...n may be unstable Cycle power on the Printer and try the operation again If this problem persists call for technical assistance FLIPPER ALIGNMENT Unable to align flipper Check for obstruction If the problem persists call for technical assistance See Resolving the Card Jam on the Flipper Table HEAD LIFT ERROR The Printer was unable to start lowering the Printhead Press RESUME to retry or CANCEL to ...

Page 112: ...default value will be used Call for technical assistance HOPPER 1 EMPTY Card Hopper 1 has run out of cards The Printer will continue printing from Hopper 2 Refill Hopper 1 when convenient See the Resolving the Resolving the Card Hopper Empty Error Message HOPPER 2 EMPTY Card Hopper 2 has run out of cards The Printer will continue printing from Hopper 1 Refill Hopper 2 when convenient Resolving the...

Page 113: ...print data sent to the Printer is corrupt or has been interrupted Check the interface cable and cancel the print job from the PC Press CANCEL to abort this print job and then resend the job LAM CARD FLIP ERROR A problem has been detected in the Laminator flipper If this problem persists call for technical assistance LAM ERROR The Lamination module requires attention Check the indicated condition a...

Page 114: ...n the MAG encoding section of the Printer Clear the jam according to the steps in the Troubleshooting section of the User Guide MAG ENCODER PAUSED The head arm assembly has been opened during Magnetic Encoding causing this operation to halt Press RESUME to retry or CANCEL to abort MAG ENCODER STARTUP ERROR A problem has been detected in the MAG encoding section of the Printer during start up If th...

Page 115: ...IBBON See the next column The Ribbon must be removed at this point to properly calibrate the Sensor PRINT RIBBON LOW The print Ribbon will soon run out If printing a large number of cards replace the Ribbon now or monitor the Printer until the Ribbon is gone and install a new Ribbon PRINT RIBBON OUT The print Ribbon has run out Install a new Ribbon and press RESUME to continue or CANCEL to abort R...

Page 116: ... CANCEL to abort RIBBON TAG ERROR The Ribbon identification tag cannot be read or the Ribbon is consumed Install a new Ribbon and press RESUME to continue or CANCEL to abort If the problem persists call for technical assistance RIBBON TENSION The Ribbon tensions or pretensions may be out of range Check and adjust the LCD settings If this problem persists call for technical assistance Press RESUME ...

Page 117: ... TO FEED CARD The Printer is unable to feed a card from the Card Hopper Check the following then press RESUME to continue Verify the card thickness setting is set to the thickness of your cards Verify the Cleaning Cartridge is properly assembled and fully inserted into the Printer Clean the in feed rollers Verify your cards are within the Printers accepted card size range Be sure the cards are not...

Page 118: ... assistance WRONG RIBBON OEM The OEM ID of the print Ribbon installed in the Printer does not match the OEM ID set in the Printer Get the correct Ribbon from your dealer Press RESUME to continue or CANCEL to abort WRONG RIBBON TYPE The print Ribbon installed in the Printer does not match the Ribbon type selected in the Printer Driver or a Self test job cannot be printed with the print media instal...

Page 119: ...n here Windows 2000 with Service Pack 4 Windows XP with Service Pack 2 Windows Server 2003 x86 300 MHz computer with 64 MB of RAM or higher 200 MB free hard disk space or higher USB 1 1 2 Confirm the correct installation of the Printer Driver Close the software program and check the Printer Driver Reboot the computer Ensure the Printer Driver is installed correctly Note Especially if an obsolete D...

Page 120: ...utton and select the DTC550 Card Printer c Click OK and reset all four margins to zero Note The WordPad will automatically replace the values with its minimum margins d Open the program and type This is a Test then go to File on the menu bar and select Print 4 Determine whether there is adequate hard Drive space Note A large volume of temporary files on the computer can cause communications errors...

Page 121: ...ning Kit and remove its adhesive backing paper See Cleaning procedures in this document 2 Ensure the Card Thickness Lever is set correctly as shown below Press the Card Thickness Lever Lock and then push the Card Thickness Lever up or down to the appropriate setting With regards to the Card Thickness settings move the slide slightly toward a higher setting until the cards begin feeding if the Prin...

Page 122: ...ether Reduce or eliminate this static charge by separating the cards manually before placing them in the input Hopper 4 Ensure that the cards are loaded properly in the Input Hopper Load the cards into the Printer by inserting them straight into the Hopper and setting them on the feed Roller 5 Verify that the Hopper Lift A000124 is operational Reset Power to the Printer Open the Card Hopper Door a...

Page 123: ... Scroll through the menu and select FLIPPER SETTINGS Select PRINT FLIP LEVEL If the cards are feeding over the Feed Rollers on the card path adjust the value by 2 OR If the cards are feeding under the Card Feed Path adjust the value by 2 3 Ensure that the Flipper Table Tension Spring is providing appropriate tension Open the Top Cover on the Printer Remove the Ribbon Rotate the Flipper Table to an...

Page 124: ...ncoder User Guide Rev 2 8 4 19 Resolving the Card Hopper Jam Error Message Step Procedure 1 Clear any obstructions a Open the Input Hopper Door as shown below b Remove any cards from the Input Hopper c Ensure that there are no cards that are partially fed out of the Card Hopper ...

Page 125: ...message is displayed on the LCD Step Procedure 1 Refill the Hopper when convenient 2 Be sure to load cards with the mag stripe down toward the rear of the Printer 3 Turn the Card Sensor off if it is determined that the Hopper s Card Sensor cannot see these types of cards Note The activated Sensor indicates to the Printer that the Card Input Hopper is empty and the cards will not feed ...

Page 126: ... correct Press Menu on the LCD Select Setup Printer and Encoder Settings Change the Mag Setting from None to YES 2 If the encoding data was sent in error check the appropriate software user s manual for encoding instructions Resolving the No ENC Response Error Message Symptom There is no ENC response Step Procedure 1 Check the Magnetic Offset Setting Press Menu on the LCD Select Setup Printer and ...

Page 127: ...Ensure that the Coercivity setting in the driver corresponds to the type of cards that are being used Super High Coercivity 4000 Oersted High Coercivity 2750 Oersted Low Coercivity 300 Oersted Resolving the No Prox Encoder Error Message Symptom The Printer is receiving encoding data but the Printer is not configured with this Encoder type Step Procedure 1 Ensure the LCD Setting is correct Press ME...

Page 128: ...anual for encoding instructions if the encoding data was sent in error Resolving the Failed Smart Encode Error Message Symptom The card s smart chip was not encoded properly Step Procedure 1 Check to ensure that the cards are loaded with the smart chip facing up and are being fed into the Printer first 2 Verify that the card is entering the E card Docking Station properly Send an encoding print jo...

Page 129: ...ure that the cards are feeding into the Encoding Module properly a Reset power on the Printer to clear any error messages b Select the Menu from the LCD c Select the Print Test Image from the menu See the Printing a Test Image d Select the Magnetic Test from the menu Note A card is fed from the Input Hopper onto the Flipper table and rotated into the Encoding Module e If the card appears to jam ag...

Page 130: ... free the card 2 Inspect the Card Feed Roller Motor for proper operation a Leave the power ON and open the Top Lid and Printhead Arm b Press the FWD button to advance the card or the REV button to reverse the card Note Use these buttons to move the card through the Printer 3 Adjust the Flipper Offset a Select Menu on the LCD display b Select Setup Printer c Select Flipper Offset d Select Encoder F...

Page 131: ... in the Accessories Program Group as shown on the next page b Open the program and type in 1 JULIEANDERSON 1234567890 c Select File Page Setup and click on the Printer button d Ensure that the DTC550 Series Card Printer is selected and click on OK e Change all the margin settings to zero 0 and click on OK f Go to File on Menu Bar and select Print Note The Printer should then feed a card into the E...

Page 132: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 4 27 See the previous procedure in this section ...

Page 133: ...dure under Magnetic Encoding Tab 2 a Use WordPad a Windows 2000 XP word processing program in the Accessories Program Group See previous display b Open the program and type 1 JULIEANDERSON 1234567890 c Select File Page Setup and click on the Printer button d Ensure that the DTC550 Series Card Printer is selected and click OK e Change all the margin settings to zero 0 and click OK f Go to File on M...

Page 134: ... end back onto the take up core and pressing RESUME 3 Check that the Ribbon is loaded properly and completely seated on the Ribbon Hubs 4 Ensure that the LCD supplies info matches the actual Ribbon installed Note It could be an invalid or a wrong Ribbon ID tag Select Menu System Info Report Supplies Print Ribbon Info Setup Printer Sensor Calibration Cal Ribbon Sensor 5 Verify that Ribbon jogs ahea...

Page 135: ...ore and pressing RESUME 3 Check that the Ribbon is loaded properly and completely seated on the Ribbon Hubs 4 Ensure that the LCD supplies info matches the actual Ribbon installed Note It could be an invalid or a wrong Ribbon ID tag Select Menu System Info Report Supplies Print Ribbon Info Setup Printer Ribbon Sensor 5 Verify that Ribbon jogs ahead then rewinds and finally reports SENSOR CALIBRATE...

Page 136: ...e is displayed on the LCD and the Ribbon is broken Step Procedure 1 Verify that the Print TOF and Print EOF are set correctly If the break occurs at the front portion of the Ribbon Color Panel increase the Print TOF by 5 If the break occurs at the back portion of the Color Panel reduce the Print EOF by 5 Print a self test to verify operation See the Printing a Test Print Image ...

Page 137: ... the take up spool The green flange of the Ribbon Core is aligned next to the green hub in the Printer 2 Verify if the Driver has been set correctly a Open the Printer control panel from the computer b If using Windows 2000 XP right click on the DTC550 Series Card Printer and select Printing Preferences c Click on the Device Options tab in the Printer Driver d Verify that the Ribbon Type setting t...

Page 138: ...n the Printer is a DTC 550 Ribbon Ensure that the green flange of the Ribbon core is aligned next to the green hub in the Printer 2 Verify that there is an RFID tag present on the Ribbon Flange Resolving the Headlift Error Message Symptom The Printer was unable to raise or lower the Printhead Step Procedure 1 Press the Resume button to retry 2 If the Headlift does not rotate check the Headlift Mot...

Page 139: ... the Printer has received data at the speed that it requires See Communications Errors in this same section Resolving the Printhead Temp Error Message Symptom The Printhead Temperature Regulator is not functioning properly Step Procedure 1 Confirm that the cooling fan above the Printhead is operating properly Note Upon power up the fan should run momentarily and shut off 2 Reboot the Printer If th...

Page 140: ...ment error was displayed on the LCD Step Procedure 1 Check for any obstruction a Open the Top Lid b Remove the Ribbon c Ensure that there are no obstructions 2 Verify the Motor operation a Test the Flipper Table Home Sensor A000136 by rotating the Flipper Table off from the level position b Close the Top Cover Note This should cause the Flipper Table to attempt to home itself ...

Page 141: ...ate was unsuccessful The program data is corrupt The Printer model does not correspond with the installed Firmware model number The revision number of the Firmware does not match on all system components Resolving an Upgrade Failed error Symptom An Upgrade Failed error is displayed on the LCD during the upgrade process Step Procedure 1 Determine if there is interference from an external device 2 E...

Page 142: ...occurred in the Printers Firmware causing a Program Exception Error Step Procedure 1 Restart the Printer and attempt to print the card again If no Error is displayed continue printing If a Program Exception is displayed again continue to step 2 2 Reload the Firmware 3 Replace the Main Board Note The Main Board can only be replaced by an Authorized Service Provider ...

Page 143: ...he card Step Procedure 1 Check the card stock for scratches Replace the cards as needed 2 Examine the Printhead for visible damage 3 Clean the Printhead Remove watches rings bracelets and other jewelry Open the Top Cover and Printhead Arm Use a Printhead Cleaning Pen from the Printer Cleaning Kit to firmly wipe back and forth across the surface of the Printhead Close the Top Cover and Printhead Ar...

Page 144: ...he tape e Insert the Cleaning Cartridge back into the Printer f Be sure to push down on the cartridge until it clicks into place 5 Clean the Platen Roller a Leave the Printer power ON and open the Top Cover and Printhead Arm b Remove the Print Ribbon c Locate the Print Platen Roller d Use a Cleaning Pad from the Printer Cleaning Kit to wipe the Roller clean e Use a Cleaning Pad from the Printer Cl...

Page 145: ...Caution Cards with embedded contaminants in the surface should not be used 2 Clean the inside of the Printer Open the Top Cover and Printhead Arm Remove the Print Ribbon from the Printer Use a can of compressed air to blow out all visible areas of the Printer interior Use a cleaning pad from the Printer Cleaning Kit to wipe out all visible areas inside the Printer Remove any debris that may be ins...

Page 146: ...ng Roller s tab to remove the backing from the tape Insert the Cleaning Cartridge back into the Printer Caution Be sure to push down on the cartridge until it clicks into place 4 Clean the Platen Roller Leave the Printer power ON and open the Top Cover and Printhead Arm Remove the Print Ribbon Locate the Platen Roller Use a Cleaning Pad from the Printer Cleaning Kit to wipe the Roller clean Press ...

Page 147: ...the image darkness 2 Adjust the Dye Sub Intensity setting within the Image Color tab of the Printer Driver See the Using the Image Color tab a Open the Printer control panel from the computer If using Windows 2000 XP right click on the DTC550 Series Card Printer and select Printing Preferences b Click on the Image Color tab If the image is too light adjust the Dye Sub Intensity to a more positive ...

Page 148: ...OR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 4 43 Resolving the incorrect Image Darkness problems continued See previous procedure in this section ...

Page 149: ...OR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 4 44 Resolving the incorrect Image Darkness problems continued See previous procedure in this section ...

Page 150: ...f the Printer Driver See the Using the Image Color tab a Open the Printer control panel from the computer If using Windows 2000 XP right click on the DTC550 Series Card Printer and select Printing Preferences b Click on the Image Color tab c Adjust the Dye Sub Intensity to a more negative value in increments of 10 OR Correct the Image Darkness in the LCD See the Using the Image Darkness Option pro...

Page 151: ...blems continued Step Procedure 3 Adjust the Ribbon Tension See the Using the Ribbon Tension Option procedure under Using the Printer Calibration Utility a Select Menu from the LCD b Select Setup Printer then Print Settings and then Ribbon Tension c Adjust the current value to a more positive number 4 Check the Printhead for debris and burrs ...

Page 152: ...r See the Using the Image Color tab a Open the Printer Control Panel from the computer b If using Windows 2000 XP right click on the DTC550 Series Card Printer and select Printing Preferences c Click on the Image Color tab d Adjust the Resin Heat to a more negative value in increments of 5 OR e Adjust the Resin Heat in the LCD See Using the Printer Calibration Utility f Select Menu from the LCD g ...

Page 153: ... RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 4 48 Resolving the excessive Resin Printing problems continued See the previous procedure in this section ...

Page 154: ...ter Driver See the Using the Image Color tab a Open the Printer control panel from the computer If using Windows 2000 XP right click on the DTC550 Series Card Printer and select Printing Preferences b Click on the Image Color tab c Adjust the Resin Heat to a more positive value in increments of 5 OR Correct the Resin Heat in the LCD See Using the Printer Calibration Utility a Select Menu from the ...

Page 155: ...RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 4 50 Resolving the incomplete Resin Printing problems continued See the previous procedure in this section ...

Page 156: ... center Card Image problems Symptom The printing is cut off or is not centered on the card This causes a white border to appear on the card as shown below Step Procedure 1 Use the Image Position within the Calibrate tab of the Printer Driver to precisely center the image See Displays A and B below Display A Centering the Image correctly ...

Page 157: ...D USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 4 52 Resolving the cut off or off center Card Image problems continued Display B Using the Calibrate tab to center the image ...

Page 158: ... or grainy as shown below Step Procedure 1 Use a high resolution 24 bit color camera to always capture an image at a 24 bit color setting at 300 dpi at the same size that it will be printed on the card as captured either with a scanner or with a digital camera Caution If a small or low resolution image is stretched or blown up a pixilated or grainy effect will occur when printing as shown below ...

Page 159: ...lp to determine if the Printer is functioning properly 2 Scroll to the desired test image from the Select Test Image options and press the Select button Reviewing the Gray Align YMC K Self Test Step Procedure 1 Use this card to determine Image Placement and confirm that the Printer is working properly Note The image consists of sixteen 16 gray scale boxes and alignment arrows 2 Adjust the Image Pl...

Page 160: ...properly reproduced and b the Resin Panel is printing properly Note The Image consists of twelve spot colors YMC and RGB as well as gray density bars and thin resin lines Reviewing the Color Bars YMC Self Test Step Procedure 1 Use this card to confirm that image colors are properly reproduced Image consists of sixteen graduated steps of RGB and YMCK Note This print will provide maximum image size ...

Page 161: ... Card Count is the total number of cards the Printer has produced Pass Count is the total number of print passes made by the Printhead Note A pass is measured each time a single Ribbon panel is printed or passes beneath the Printhead Reviewing the Magnetic Test option Step Procedure 1 Use this option only if a Magnetic Encoding module is installed in the Printer Note The Printer will feed encode a...

Page 162: ...nd durability you must use only Fargo Certified Supplies For this reason your Fargo warranty is void where not prohibited by law if you use non Fargo Certified Supplies To order additional materials please contact your authorized reseller Adjusting the Card Flattener The Card Lamination Module provides an adjustable Card Flattener that allows you to fine tune the flatness of laminated cards This f...

Page 163: ...d turn the Card Flattener Adjustment Knob clockwise Note This pushes the flattener Roller down to increase the reverse bending pressure For best results turn the knob one full rotation then print and laminate a test card Repeat this process as necessary 4 If the card is bowing downward the reverse bending pressure may be too great In this case rotate the adjustment knob counter clockwise Note Some...

Page 164: ... the vertical placement of these patches across the card width a mechanical adjustment can be made If the PolyGuard patches are being applied too closely to or overlapping a card s top or bottom edge as the card travels through the Printer the Laminator s Card Guide Rail should be adjusted Note This adjustment is described below Step Procedure 1 Open the Lamination Module s Top Cover and Laminatio...

Page 165: ...de Rail continued Step Procedure 3 Slightly loosen the two 2 screws which fasten the Card Guide Rail to the Printer s main chassis 4 If the PolyGuard patch is being placed more toward a card s top edge as shown move the Card Guide Rail slightly toward the rear of the Printer opposite the direction you would like the patch to move ...

Page 166: ...edge as shown move the Card Guide Rail slightly toward the front of the Printer opposite the direction you would like the patch to move 6 Always make very slight adjustments to the Card Guide Rail and run a test print after each adjustment until the optimum patch position is found Note Be sure the Card Guide Rail always remains parallel to the card path and that the screws loosened in step 3 are r...

Page 167: ...not binding between the Card Guide Rail and the Internal Card Guide Note Depending upon how much you adjusted the Card Guide Rail you may also need to adjust the Internal Card Guide When both are adjusted properly there should be a slight space of about 010 25mm between the card edge and the Internal Card Guide as indicated here 8 If necessary adjust the Internal Card Guide as described in the rem...

Page 168: ...lightly loosen the two screws which fasten the Internal Card Guide to the Printer s main chassis See Display B below 3 Move the Internal Card Guide so there is a slight space of about 010 25mm between the card edge and the Internal Card Guide as indicated below When adjusting the Internal Card Guide be sure it always remains parallel to the Card Guide Rail and card edge See Display B below 4 Alway...

Page 169: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 5 8 Adjusting the Internal Card Guide continued Display A Step 1 ...

Page 170: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 5 9 Adjusting the Internal Card Guide continued Display B Steps 2 to 4 ...

Page 171: ... Module Attachment Kit Description Quantity Part Number DTC550 Card Lamination Module 1 D855145 DTC550 Card Lamination Module Attachment Instructions 1 L000710 DTC550 Software Installation CD 1 510955 Screws F000286 4 F000286 Warranty Statement and Registration Card 1 L000012 Power Supply 1 E000480 Power cable USA 1 130063 Power cable European 6 foot 1 130069 Torx Wrench 1 F000225 ...

Page 172: ...lies only if you are installing the field upgradeable Card Lamination Module onto a DTC550 Printer Your Printer model must be capable of accepting this module since not all Printer models are compatible with this field upgradeable option If you have questions about compatibility please contact your authorized Fargo reseller Step Procedure 1 Remove the Card Lamination Module from its packaging 2 Di...

Page 173: ...Guide Rev 2 8 5 12 Performing the procedure for the DTC550 Card Lamination Module Attachment Kit continued Step Procedure 4 Set the Printer on the Lamination Module s Baseplate D855144 at an angle as shown Note This position will make it easier to connect the Power and Communication cables ...

Page 174: ...ocedure for the DTC550 Card Lamination Module Attachment Kit continued Step Procedure 5 Connect the Lamination Module s Power Cable RED to the Printer s Power Port Connect the Com Cable GREEN to the Printer s Com port Push firmly to ensure both are securely connected Note The port and cable are keyed for one way installation ...

Page 175: ...ng the procedure for the DTC550 Card Lamination Module Attachment Kit continued Step Procedure 6 Set the Printer completely into the Lamination Module s Baseplate Note The rubber pads on the bottom of the Printer will rest securely in the holes in the Lamination Module s Baseplate when the Printer is seated properly ...

Page 176: ...ent Kit continued Step Procedure 7 Gently tilt the entire Printer and Lamination Module back onto its rear cover as shown below Note Be careful not to slide the unit around in this position as scratching could occur 8 Use the torx tool to insert each of the four 4 screws F000286 into the Baseplate and tighten the screws to secure the Printer to the Lamination Module s Baseplate ...

Page 177: ...nter with Lamination Module After assembling the complete Printer lamination system please re use the Lamination Module packaging when transporting the unit 10 Connect the plug from the power supply to the Card Lamination Module Note There are two power supplies to the DTC550 Direct to Card Printer Encoder with Laminator There is one power supply to the Printer and one power supply to the Card Lam...

Page 178: ...Lamination Module and run a test print to make sure installation was successful You must have PolyGuard overlaminate and a full color Print Ribbon installed to print this test image To test go to the Printer s LCD display and select MENU PRINT TEST IMAGE and make sure that Lamination is set to ON Then select any image from the test images The test image will begin printing after a few seconds and ...

Page 179: ...ics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 1 Section 6 Printer Adjustments This section provides procedures for all DTC550 Printer Driver tabs Using the Card tab Use this option to control specific Printer functions ...

Page 180: ...act Print Length and Width dimensions listed in the Printer Driver The dimensions of the total print area for each card size will appear in the Print Width and Print Length boxes Step Procedure 1 Select CR 80 to print onto standard credit card sized cards OR Select CR 79 to print onto slightly smaller CR 79 sized cards 3 303 L x 2 051W 83 9mm L x 52 1mm W Note The CR 79 card adhesive backed card i...

Page 181: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 3 Selecting the Card Size continued See the previous procedure in this section ...

Page 182: ... the other Hopper once the current Hopper runs out of cards Note In most cases this option is used when both Hoppers are loaded with the same type of cards such as in higher volume batch printing applications To manually designate the Hopper just prior to each specific print job by pressing the H 1 or H 2 softkey buttons OR Select Hopper 1 to print only from Hopper 1 Select this option and the Hop...

Page 183: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 5 Using the Card Hopper Selection option continued See the previous procedure in this section ...

Page 184: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 6 Using the Card Hopper Selection option continued See the previous procedure in this section ...

Page 185: ...ion Select either the Portrait or Landscape radio buttons for Orientation Note An icon illustrating a printed card helps represent the difference between the two Step Procedure 1 Select Portrait to cause the card to print in a vertical orientation OR Select Landscape to cause the card to print in a horizontal orientation as shown below ...

Page 186: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 8 Selecting the number of Copies Specifies the number of copies to be printed See below ...

Page 187: ...rgo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 9 Using the Diagnostics button under the Card tab Step Description 1 Click on the Diagnostic button to bring up the Fargo Diagnostics Utility window ...

Page 188: ...on Step Description 1 Click on the Clean Printer button to display the Clean Printer Utility window 2 Open the Printer s top lid and print arm 3 Remove the paper backing from both sides of the Cleaning Card 4 Click on the Clean button at the bottom of the window Note The Printer will begin to feed the cleaning card through the card path ...

Page 189: ...RICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 11 Using the Clean Printer Option continued Step Description 5 Place the Cleaning card into the Single Feed Slot ...

Page 190: ... Direct to Card Printer Encoder User Guide Rev 2 8 6 12 Using the Test Print button Step Description 1 Click on the Test Print button to send a simple self test print to the Printer Ensure that either a YMCKO or YMCKOK Ribbon is installed in the Printer ...

Page 191: ... Direct to Card Printer Encoder User Guide Rev 2 8 6 13 Using the About button Step Description 1 Click on the About button to open a dialog box containing specific information about this Printer Driver software e g version number copyright or licensing ...

Page 192: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 14 Using the Device Options tab Use this option to control specific Printer functions ...

Page 193: ...bbon Type already loaded in the Printer YMCKO Yellow Magenta Cyan Resin Black Overlay OR YMCKOK Yellow Magenta Cyan Resin Black Overlay Resin Black OR KO Resin Black Overlay OR K Standard or Premium Resin OR Colored Resin Colored Resin is available in Red Blue Green or White OR Metallic Resin Metallic Resin is available in Gold or Silver OR YMCFKO Yellow Magenta Cyan Fluorescing Resin Black Overla...

Page 194: ...ion Step Description 1 Click on the Auto Ribbon Select button to verify that the Ribbon type selected matches the Ribbon installed in the Printer Note The Printer Driver will change the Ribbon type to the correct setting or validate It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct ...

Page 195: ...n the processing speed of the Printer Driver It also allows further customization of the printed color of the cards through the Image Color tab OR Select Monitor to allow the Printer Driver to make color corrections similar to the Algebraic option but through an RGB color matching algorithm Note This option shifts colors more radically so the colors in the image will more closely match how they ap...

Page 196: ...the appropriate Dither method according to the type of image to be printed Note This option only affects those objects printed with the resin black panel Step Procedure 1 Select Optimized for Graphics when printing lower quality images e g clipart logos etc with resin OR Select Optimized for Photo when printing photo quality images with resin ...

Page 197: ...es option Use this option to automatically print on both the front and backside of a card Step Procedure 1 Select this option in conjunction with any application program that supports a multiple page document duplex printing Note The program must be able to send down two or more separate pages to be printed within the same document ...

Page 198: ...rint Ribbons YMCKO Ribbon type usage The front of the card is printed with the Ribbon s YMC and O panels and the back is printed with the K panel YMCKOK Ribbon type usage The front of the card is printed with the YMCKO panels and the back is printed with the second K panel YMCFKO Ribbon type usage The front of the card is printed with the Ribbon s YMCF and O panels and the back is printed with the...

Page 199: ...er Encoder User Guide Rev 2 8 6 21 Using the Print Back Side First option Step Procedure 1 Select this option if you need to print the first page of a two page document on the backside of the card The second page of the document will be printed on the front side of the card ...

Page 200: ...only onto the backside of cards that must have their Magnetic Stripe or Smart Card chip encoded Note Load the cards in the usual fashion When this option is selected the Print Both Sides option is automatically disabled When attempting to print a two page document if Print Back Side Only is selected the first page of the document will print on the backside of the card The second page of the docume...

Page 201: ...sing the Rotate Front by 180 Degrees option Use this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip Step Procedure 1 Select the Rotate Front 180 Degrees option to rotate the image on the front of the card by 180 degrees when printed ...

Page 202: ... Using the Rotate Back by 180 Degrees option Use this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip Step Procedure 1 Select the Rotate Back 180 Degrees option to rotate the image on the back of the card by 180 degrees when printed ...

Page 203: ...inting capabilities of the Printer yet still allow the Printer to encode cards Note This option is useful to encode or re encode cards without additional time effort or printing supplies Step Procedure 1 Select this option to ensure no print data will be sent to the Printer while all encoding instructions will be sent according to how they are configured within the software ...

Page 204: ... the color properties Step Procedure 1 Select the Algebraic Color Matching option see the Device options tab window shown below to control the Contrast and Gamma of the printed image as well as the individual color balance of Yellow Magenta and Cyan see the Image Color tab window shown below In most cases the default settings of these options will suffice ...

Page 205: ...nsity Resin Heat sliders and Overlay Heat 3 Control the overall darkness and lightness of the dye sub printed image by adjusting the Dye Sub Intensity slide by clicking and dragging the slide s box Move the slide to the left to cause less heat to be used in the printing process thus generating a lighter print OR Move the slide to the right to cause more heat to be used thus generating a darker pri...

Page 206: ...a resin only Ribbon by adjusting the Resin Heat slide See the Printer Components Print Ribbons description Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR Move the slide to the right to cause more heat to be used causing resin images to be darker or more saturated Note This control can be helpful for fine tuni...

Page 207: ...only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 29 Using the Image Color tab continued Step Procedure 5 Return all options to their factory settings by clicking on the Default button ...

Page 208: ...rinting with a resin only Ribbon by adjusting the Resin Heat slide Step Procedure 1 Adjust the Resin Heat Front K or the Resin Head Back K as needed Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR Move the slide to the right to a cause more heat to be used or b cause the resin image to be darker or more satura...

Page 209: ...ter uses when printing with the overlay panel of a Ribbon Step Procedure 1 Move the slide to the left to cause less heat to be used in the printing process Note Certain card types may need additional heat for better transfer of the overlay material OR Move the slide to the right to cause more heat to be used Note This control can be helpful for fine tuning the transfer of overlay onto the card ...

Page 210: ... Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 32 Using the Image Color option and Default button Step Procedure 1 To return all options to their factory settings click on the Default button ...

Page 211: ...er Guide Rev 2 8 6 33 Using the Calibrate tab Use the Calibrate tab to a control the position of the printable area in relation to the card b calibrate Sensors and c adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer s memory ...

Page 212: ... the Vertical and Horizontal adjustment arrows to adjust the Image Position values When adjusting these values keep in mind that cards always remain in the same position while moving through the Printer regardless of image orientation To illustrate this the card illustration shown in the Image Position box will flip and rotate according to the Portrait Landscape or Rotate 180 Degrees selection The...

Page 213: ...he Printer if a positive number is entered Toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image Toward the card output side of the Printer if a positive number is entered Toward the card input side of the Printer if a negative number is entered Note No 1 The maximum value for the Vertical and Horizontal adjustments is 100 pixels 10 pixe...

Page 214: ...ct to Card Printer Encoder User Guide Rev 2 8 6 36 Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer s Ribbon Sensor and Lamination Sensor Calibration see instructions in the Calibration window below ...

Page 215: ... the Settings button Use the Settings button see above to bring up a separate dialog box for adjusting the internal Printer settings which are customized for every Printer at the factory and saved directly within the Printer s memory Note You can select the Restore Defaults to restore the internal default settings ...

Page 216: ...tab Use the adjustment mode to change the Printer s internal settings Note The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box This dialog box is accessible only if the Printer is powered ON it is in Ready Mode and it is properly connected to the PC Caution These settings are optimized at the factory In most cases these settings can be used wi...

Page 217: ...e by increasing or decreasing the amount of heat used by the Printhead when printing Step Procedure 1 Lighten the printed image by clicking the down arrow to enter a negative value and decrease the amount of Printhead heat OR Darken the image by clicking the up arrow to enter a positive value and increase the amount of Printhead heat Caution If the value is set too high the Ribbon may jam or even ...

Page 218: ...egative Image Placement value is entered Step Procedure 1 Enter a negative value to move the printed image toward the leading edge of the card or the card output side of the Printer OR Enter a positive value to move the printed image toward the trailing edge of the card or the card input side of the Printer Maximum Adjustment Range The maximum adjustment range is 99 As a rule 20 equals about 030 8...

Page 219: ...ard position as a positive or negative Print End of Form value is entered Step Procedure 1 Enter a negative value to reduce the Print End of Form and move the end of the printable area more toward the leading edge of the card OR Enter a positive value to increase the print length and move the end of the printable area more toward the trailing edge of the card Maximum Adjustment Range The maximum a...

Page 220: ... keep in mind that cards always remain in the same landscape orientation while moving through the Printer Step Procedure 1 Enter a negative value to move the image towards the bottom edge of the card See image below OR Enter a positive value to move the image towards the back top edge of the card see image below Maximum Adjustment Range The maximum adjustment range is 99 As a rule 10 equals about ...

Page 221: ...alue is entered Note For this diagram imagine that the card is transparent and the card s Magnetic stripe can be seen through the top or front side of the card Step Procedure 1 Enter a negative value to move the start of the magnetic data more toward the leading edge of the card or the card output side of the Printer OR Enter a positive value to move the start of the magnetic data toward the trail...

Page 222: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 44 Using the Mag Top of Form Option continued ...

Page 223: ...n Option Step Procedure 1 Use the Ribbon Tension option to increase the amount of tension drag on the Ribbon during printing Enter a negative value to decrease the amount of tension that is placed on the Ribbon during printing OR Enter a positive value to increases the amount of tension that is placed on the Ribbon during printing ...

Page 224: ...netic Encoding tab Use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed Step Procedure 1 Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process Note The following describes these options and the Printer s magnetic encoding process ...

Page 225: ...the Encoding Mode option to specify which magnetic encoding standard to use The DTC550 Card Printer can be installed with one of two types of factory installed Magnetic Stripe Encoding Modules Change the encoding mode and coercivity setting or modify the ISO standards for tracks 1 2 and 3 by correctly modifying these Magnetic Encoding options ...

Page 226: ... is set to encode according to ISO standards onto high coercivity Magnetic Stripes OR Select the JIS II Standard Encoding Module commonly used in Japan Select the JIS II mode to encode only Track 2 Note 1 The JIS II option provides encoding compatibility with the JIS C 6220 Type II cards commonly used in Japan No encoding customization options are available with the JIS II mode Note 2 A JIS II Mag...

Page 227: ...ing capability for either high or low Coercivity cards on tracks 1 2 and 3 Step Procedure 1 Select the Coercivity option to select the Magnetic Stripe type that matches the card type Super 4 000 Oe 4 000 Oersted Hi 2 750 Oe 2 750 Oersted Fargo s High Coercivity UltraCards are 2750 Oe Medium 600 Oe 600 Oersted Low 300 Oe 300 Oersted Fargo s Low Coercivity UltraCards are 300 Oe ...

Page 228: ... Customize these options if the application requires it even though the default Magnetic Track options should be correct for most applications Note All options must be changed separately for each of the three individual tracks Set these options back to the ISO standard settings once they have been changed by selecting the Default button for each of the separate tracks 3 Specify which of the three ...

Page 229: ... 8 6 51 Reviewing the Enable MLE Support checkbox Multi Language Extension MLE support in Windows XP can cause text strings to be broken up into fragments This fragmentation of the text string prevents magnetic encoding Step Procedure 1 Check this box to allow the Driver to process the fragmented text ...

Page 230: ...for each of the Magnetic Stripe s three tracks Customize each track independently of the other two Specify which of the three tracks to customize by selecting one of the three track options Note 1 After making the required selection the Magnetic Track options box displays the current set of customization options for the selected track Note 2 For most applications the default settings for these opt...

Page 231: ...customize the Bit Recording Density Bits per Inch used to encode the magnetic data on the currently selected track The default ISO Standard selections for this option are as follows Step Procedure 1 Select 75 BPI to change the bits per inch to 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI ...

Page 232: ...customize the Character Data Size Bits per Character used to encode the magnetic data on the currently selected track Note This character size includes the parity bit if enabled Step Procedure 1 Select 5 Bits to change the bits per character to 5 BPC OR Select 7 Bits to change the bits per character to 7 BPC OR Select 8 Bits to change the bits per character to 8 BPC ...

Page 233: ...ter ASCII Offset used to encode the magnetic data on the currently selected track Note This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the track Step Procedure 1 Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE OR Select ZERO to change the ASCII Offset to ZERO ...

Page 234: ...on radio buttons Use this option to customize the LRC Generation Mode used to encode the magnetic data on the currently selected track Step Procedure 1 Select NO LRC to change the LRC Generation to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity ...

Page 235: ...dio buttons Use this option to customize the Character Data Parity used to encode the magnetic data on the currently selected track Step Procedure 1 Select No Parity to change the Character Parity to none OR Select Even Parity to change the Character Parity to Even Parity OR Select Odd Parity to change the Character Parity to Odd Parity ...

Page 236: ...wing the Shift Data Left Use the Shift Data Left option which applies to all tracks when selected Step Procedure 1 Select this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe Note This is useful in situations that require cards to be readable with insert type readers ...

Page 237: ...Encoder User Guide Rev 2 8 6 59 Reviewing the ISO Track Locations The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe For track locations review the display below TRACK1 0 110 TRACK2 0 110 TRACK3 0 110 0 130 0 140 0 223 0 353 0 493 ...

Page 238: ... Sample String Sending Data to Track 1 1 JULIEANDERSON 1234567890 Sending Data to Track 2 2 1234567890987654321 Sending Data to Track 3 3 1234567890987654321 Track Start Sentinel End Sentinel Field Separator Valid Characters Maximum Number of Characters Track 1 ASCII 32 95 78 Track 2 ASCII 48 63 39 Track 3 ASCII 48 63 106 ...

Page 239: ...acters are not added to the track data the text intended for the Magnetic Track will appear as printed text on the card To avoid this track information must be entered as described below Step Procedure 1 When entering track data the tilde character is entered first followed by the track number 1 2 or 3 on which the data should encode This is followed by the data to be encoded Start Sentinel and En...

Page 240: ...ter Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 84 T 37 61 85 U 38 62 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y 42 66 B 90 Z 43 67 C 91 44 68 D 92 45 69 E 93 46 70 F 94 47 71 G 95 _ 48 0 72 H 49 1 73 I 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 O ...

Page 241: ... Guide Rev 2 8 6 63 Using the Lamination tab only with Card Lamination Module Use this option to control specific Printer functions The Lamination Tab appears only if the Printer is equipped with the Card Lamination Module These options allow you to control the Printer s lamination process ...

Page 242: ... of the overlaminate requires adjustment To adjust the lamination position click on the Horizontal adjustment arrows To move the overlaminate more toward the Card output side of the Printer enter a positive number To move the overlaminate more toward the card input side of the Printer enter a negative number Note The adjustment arrows point in the direction the patch will move on the card The maxi...

Page 243: ...er User Guide Rev 2 8 6 65 Selecting the Lamination Side Step Procedure 1 a Select the No Lamination option if you do not want to use the Printer s built in laminator b Select Laminate Front Side Laminate Back Side or Laminate Both Sides to specify the side s of the card to laminate ...

Page 244: ...lled in the Lamination Module The Film Lamination may be applied with or without the application of an additional overlay from a paneled full color Print Ribbon The Overlay O Panel provides additional Ultra Violet UV light protection and additional abrasion resistance not found when using film laminations alone however it requires use of a Print Ribbon with an Overlay O Panel If using Film laminat...

Page 245: ... for either patch thickness Note These both offer equivalent protection but require different heat settings and lamination speeds Select the appropriate option according to the thickness of the PolyGuard material you are using OR Select the PolyGuard Alternating Patch option only if using PolyGuard material that has alternating patch configurations on the same roll e g full patch on the front of t...

Page 246: ...Temperature Step Procedure 1 Adjust the Transfer Dwell Time and the Transfer Temperature to control the Lamination Dwell Time or through put speed of a card in seconds inch and the Lamination Temperature Selecting Default button Step Procedure 1 Select the Default button to return the Transfer Dwell Time and Transfer Temperature to their default settings ...

Page 247: ... the Overlay Print Area tab Use this option to control how the Overlay O Panel and or the print area will appear on a card Note This option is helpful if it is necessary to omit the overlay or printing around a card s smart chip or Magnetic Stripe By default this option is set to print and overlay the entire card ...

Page 248: ...to overlay and or print only in the space outside the selected and defined area OR Select the Omit Smart Chip Area option for the Printer to overlay and or print only in the space outside the standard location of a smart chip OR Select the Omit Mag Stripe Area option for the Printer to overlay and or print only in the space outside the standard location of an ISO Magnetic Stripe OR Select the Omit...

Page 249: ...a to apply to both the printing and overlay process OR Select For Overlay Only for the defined area to apply only to the overlay process Note In this mode printing will still be allowed over the entire card and only the overlay will be affected OR Select For Print Only No Overlay for the defined area to apply only to the print process Note In this mode the overlay is completely disabled so it will...

Page 250: ...r User Guide Rev 2 8 6 72 Using the Overlay Print Area continued Step Procedure 1B Select the Defined Area s option to activate the card grid in the upper half of the window Note This allows defined areas to be created It is through this card grid that up to five areas can be defined ...

Page 251: ... appear at its default size of 2 x 2 5mm x 5mm and at its default location in the lower left hand corner 0 0 Note This square represents the first defined area Determine the area size by actually printing a card and looking at it in the same orientation as when it exits the Printer 3 Measure the total size of the desired area and enter those dimensions into the Dimension boxes Note The minimum siz...

Page 252: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 74 Using the Overlay Print Area continued See the previous procedure in this section ...

Page 253: ...is section Step Procedure 4 Follow this procedure once the area is sized properly a Measure the location where this desired area is to be positioned on the card b Measure from the lower left corner of the card up and over to the lower left corner for the defined area to begin c Enter these values into the X and Y boxes Note The card grid lines are spaced at 2 inch 5mm intervals ...

Page 254: ...gn will appear right side up 6 a Use the Defined Area arrows to navigate back and forth from area to area Note The active area will always be highlighted with a dotted outline b Define another area by clicking on the Defined Area UP arrow Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner Note This is the location in which all newly defined areas will first appear Up to 5 areas...

Page 255: ...t will be used to enable and select which type of visual security will be used The Visual Security dropdown list will be selectable only on the Front side see below Visual Security is not an option for the back side The following actions will occur when one of the Visual Security locations is selected The Overlay Print Area will be disabled SmartShield will be disabled The Foil Options become sele...

Page 256: ...to Card Printer Encoder User Guide Rev 2 8 6 78 Selecting Orientation Landscape under Card tab Step Procedure 1 Select the Landscape radio button below under Orientation under the Card Size tab to use the Visual Security Solutions A to D as shown in this window ...

Page 257: ...t to Card Printer Encoder User Guide Rev 2 8 6 79 Selecting the Visual Security Solutions dropdown menu A to D Step Procedure 1 Click on the Visual Security Solutions dropdown menu below under the Overlay Print Area tab to use the options shown in this display ...

Page 258: ...ect to Card Printer Encoder User Guide Rev 2 8 6 80 Selecting Orientation Portrait under Card tab Step Procedure 1 Select the Portrait radio button below under Orientation under the Card tab to use the Visual Security Solutions E to H as shown in this window ...

Page 259: ...50 Direct to Card Printer Encoder User Guide Rev 2 8 6 81 Selecting the Visual Security Solutions dropdown menu E to H Step Procedure 1 Click on the Visual Security Solutions dropdown menu under the Overlay Print Area tab to use the options shown below ...

Page 260: ...io button Step Procedure 1 Click on either the VeriMark or HoloMark radio button as shown below The foil options are used to control the size of the exclusion area Note When VeriMark is selected a rectangle sized area is excluded HoloMark uses a square sized area 2 Click on the VeriMark radio button below for the rectangle sized area ...

Page 261: ...D USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 83 Selecting the HoloMark radio button Step Procedure 1 Click on the HoloMark radio button below for the squared area size ...

Page 262: ...k Cards Description VeriMark Cards see below The custom VeriMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 VeriMark Card Landscape Orientation 4 positions below A D B C Sample 2 VeriMark Card Portrait Orientation 4 positions below F E G H ...

Page 263: ...scription Custom HoloMark Cards see below The custom HoloMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 HoloMark Card Landscape Orientation 4 positions below D C B A Sample 2 HoloMark Card Portrait Orientation 4 positions below F E G H ...

Page 264: ...ck barcodes are required to ensure readability when scanned by an infrared barcode reader Note The Printer Driver will automatically print all TrueType black text and TrueType barcodes only with the resin black K panel of the Print Ribbon by default If printing black text or barcodes that are not TrueType fonts or black graphics select one of the three options listed under Print All Black with K P...

Page 265: ...50 Direct to Card Printer Encoder User Guide Rev 2 8 6 87 Selecting the Full Card with the K Panel Resin tab Step Procedure 1 Select the Full Card option to print the resin black K panel for all black found within all areas of the image as shown below ...

Page 266: ...ect to Card Printer Encoder User Guide Rev 2 8 6 88 Selecting the Defined Area s with the K Panel Resin tab Step Procedure 1 Select the Defined Area s option to print the resin black K panel for all black found only in an area or areas defined as shown below ...

Page 267: ...cting the Undefined Area s with the K Panel Resin tab Step Procedure 1 Select the Undefined Area s option to print the resin black K panel for all black found only in the space outside the areas defined as shown below Note In the card grid black indicates the area in which the resin black K panel will be printed ...

Page 268: ...ropriate Defined Area see below to activate the card grid in the upper half of the window Note It is through this card grid that up to five areas can be defined as shown below When the card grid is first activated a small black square will appear at its default size of 2 x 2 5mm x 5mm default location in the lower left hand corner 0 0 Note This square represents the first defined area ...

Page 269: ...ure 1 Determine the area of the card to define Note This area is indicated by the dashed outline as shown below The easiest way to determine the size of this area is to actually print a card and look at it in the same orientation as when it exits the Printer 2 Measure the total area and enter those dimensions into the Dimension boxes as shown below ...

Page 270: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 92 Measuring the Total Card area continued See the previous procedure in this section ...

Page 271: ...is sized properly measure the location where this area is to be positioned on the card a Measure from the lower left corner of the card up and over to the lower left corner of where the defined area is to begin b Enter these values into the X and Y boxes as shown below c Note that the card grid lines are spaced at 2 5mm intervals 172355 Karen Atkins Access Level 2 ID 1234478 Y 0 2 X 1 4 ...

Page 272: ...RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 94 Defining the positioning of the area on the Card continued See the previous procedure in this section ...

Page 273: ...areas with the Yellow Y Magenta M and Cyan C Ribbon panels directly beneath the resin black K panel Note Select this option if printing resin black text or barcodes onto a colored background to provide a more gradual transition between the two OR Select the Print K Only option a to print all black in the designated areas only with the resin black K panel or b to print resin black onto a white back...

Page 274: ...CTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 96 Selecting the Print YMC under the K and Print K Only options continued See the previous procedure in this section ...

Page 275: ...D USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 97 Using the Printer Supplies tab Use the options on this tab to view information about the Ribbon installed in the Printer ...

Page 276: ...o Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 98 Reviewing the Ribbon Information Step Procedure 1 Use the Ribbon information to determine which Ribbon is being used to print with and its part number ...

Page 277: ... only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 6 99 Reviewing the Ribbon Level Indicator Step Procedure 1 Use the Ribbon Level indicator to view approximately how much Ribbon is left ...

Page 278: ...Driver provides bi directional status information so you can monitor and manage the Printer just as you would any other networked Printer Compatibility The Fargo Ethernet option provides compatibility with TCP IP and 802 3 Ethernet protocols with an IEEE 802 3 10 100Base T Ethernet female RJ45 connector Application The Ethernet Option applies to the Fargo DTC550 Direct to Card Printer Encoder With...

Page 279: ... Ethernet option installed is required Printer Configuration Since TCP IP is used for the network communication the Printer must be configured with an IP address and a subnet mask before it can be seen on the network An additional network setting for the Default Gateway can also be configured which allows communication across the subnets Host Computer A PC running Windows 2000 XP Server 2003 conne...

Page 280: ...figuration with any web browser Log Messages Provides logging of usage and error events via e mail UDP or TCP IP Password Security Provides security with passwords and configurable User permission levels Telnet Provides a Telnet command line interpreter for Printer configuration SNMP Provides an SNMP agent that supports MIB II Upgrades Provides support for Firmware upgrades over the network Troubl...

Page 281: ...her or not a print job has been successful Also the User knows what problems have been encountered while processing the print job Printing using Ethernet works in a manner similar to the USB connected PC printer Reviewing the Web Page Server An HTTP service serves web pages that provide an interface through which to configure and monitor the Printer Note Users may also monitor all print jobs that ...

Page 282: ...ev 2 8 7 5 Network Management Interface The SNMP interface is described below Interface Description SNMP The Ethernet interface is a fully manageable SNMP agent that supports MIB II The Ethernet interface is MIB II compliant allowing SNMP managers to monitor protocol network and routing statistics ...

Page 283: ...ting a Telnet session Follow these instructions to issue Telnet commands 1 Identify the IP address of your Printer Note See Accessing the IP Address 2 Initiate a Telnet session from a DOS window on your PC At the DOS prompt enter telnet IP Address Example C telnet 192 168 11 12 All Telnet responses from the Printer will then be displayed in the Telnet session on the PC All commands entered will be...

Page 284: ...tial full word commands the Printer will respond with additional help For example you can enter list and the Printer will respond with all subcommands to the list command Telnet Command Command Purpose Command Format help Display help for Telnet commands reset Reset the Ethernet interface for the DTC550 printer encoder reset ping Send a ping command to another IP address as a test of the Ethernet ...

Page 285: ...ay information about the Printer i e model label contact location Firmware version and date and serial number list sysinfo ribbon Display information about the installed Ribbon in the Printer list ribbon net Display information about the current network settings of the Ethernet interface list net stored net Display information about the stored network settings of the Ethernet interface list stored...

Page 286: ...d Table continued Telnet Command Command Purpose Command Format lpq Display information about print jobs and their settings list lpq printer Display information about the Printer i e model number Firmware version and serial number list printer printer sm Display information about the Secure Mark settings of the Printer list printer sm ...

Page 287: ...f a system log path set syslog LOG_NAME name NEW_NAME type Change the type of a system log path This starts or stops logging on start of jobs or on faults set syslog LOG_NAME type job pfault dest Change the destination of a system log path This may be set to none e mail udp or tcp set syslog LOG_NAME dest none email udp tcp email Change the e mail address for e mail notification for a system log p...

Page 288: ...ion The DTC550 allows only two 2 User definitions set user add NAME del Delete a User definition set user del NAME passwd Define a new password for a User set user passwd NAME PASSWORD type Specify a User as root or guest Only root Users have administrative rights to change network interface settings set user type NAME root guest set user from Restore User setting from default or stored settings s...

Page 289: ...disable automatic address assignment using DHCP Static non automatic addresses will come from the stored or default settings depending on the other settings To enable automatic address assignment store net opts dhcp To disable automatic address assignment store net opts dhcp net from Restore the network settings from either the default settings or the current settings store net from default curren...

Page 290: ...splay information about the Printer status This includes the status and device response See the Printer web page description lpstat cancel Cancel a specific print job from the print queue cancel 10 quit Stop the current Telnet session quit Ethernet Web Pages Standard Procedures Reviewing Web page security You can use the web pages from your Fargo Ethernet connected Printer to view several attribut...

Page 291: ...fault administrative User name is root The default non administrative User name is guest Non administrative Users can only view settings 2 Enter the correct password The default password is an empty string If the password has not been changed leave the field blank See Password page procedure for changing passwords 3 Press Enter or click on the OK button 4 If the name and password is not accepted a...

Page 292: ...the Printer Note See the section See Accessing the IP Address as needed to get this from the LCD of the Printer 3 Enter the IP address of the Printer you want to access into the address bar of the browser 4 Press Enter or click on GO 5 View the Home page The Home pages display general information about the Printer as shown in Displays A B and C Accessing the DTC550 Home Page You can access this ho...

Page 293: ...USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 7 16 Reviewing the Ethernet Home Pages This section provides displays of home pages for the DTC550 Reviewing the DTC550 Home Page ...

Page 294: ...e unique fixed hardware address MAC of the Printer which is the unique Ethernet device identifier Label Indicates the label that the User assigns to the Printer Location Indicates the location string that the User assigns to the Printer Set by User May be configured via Telnet or from the Administration web page Contact Indicates the contact person string that the User assigns to the Printer Print...

Page 295: ...ing the Network Settings The procedures needed to configure the network settings are presented in this section Accessing the Network Settings page The Network page displays the current network settings and allows the User to change the settings Step Procedure 1 Select the Network link from any web page of the Printer ...

Page 296: ...orted by the Printer Reviewing the Current Settings The Current Settings page section displays the current active network settings for the Printer These are also labeled as Dynamic if they were provided by DHCP or Static if they came from the Stored Settings The current settings will be Dynamic only if Obtain an IP address automatically was selected when the Printer was restarted last ...

Page 297: ...able the DHCP BOOTP which automatically assigns the network settings Even with this button selected the User can enter Stored Settings and the Stored Settings will remain in memory See below Note This is the default method 3 Click on the Submit button to save this setting 4 Login as a root User if you are so prompted Note Any change of setting will only be accepted after you have successfully logg...

Page 298: ...hernet communications from within the same subnet With only these entries the User will be unable to print from a subnet other than the subnet on which the Printer is connected These required settings are the following IP Address Subnet Mask 4 Enter the optional network settings for Ethernet communications across a router from other subnets These are the following Default Gateway 5 Enter the optio...

Page 299: ...ev 2 8 7 22 Changing to the static IP address mode continued Step Procedure 7 Login as a root User if you are so prompted Note Any change of setting will only be accepted after you have successfully logged in 8 Reboot the Printer to effect this change See the Reviewing Web page security procedure ...

Page 300: ...C550 Direct to Card Printer Encoder User Guide Rev 2 8 7 23 Using the Clear Changes button Step Procedure 1 Click on the Clear Changes button to delete the information in the textboxes in Stored Settings area See the lower left corner of this display ...

Page 301: ...ge The Ribbon page displays Ribbon information about the Ribbon currently installed in the Printer Step Procedure 1 Select the Status link from any web page of the Printer 2 Select the Ribbon page link 3 View currently installed Ribbon information pertaining to the following Part Number SecureMark Part Number Percent Remaining Ribbon Type ...

Page 302: ...P IP page displays the TCP IP Status of each Printer connection which are not configurable See the next two pages for displays Step Procedure 1 Select the Status link from any web page of the Printer 2 Select the TCP IP page link 3 View information on all current network connections in the TCP connections area Continued on the next page ...

Page 303: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 7 26 Using the DTC550 TCP IP Status Web Page See the Using the TCP IP page procedure ...

Page 304: ...ing sent to the Printer printing waiting Indicates that the communication is being slowed by print operations printing blocked Indicates that the communication has been stopped by some condition status canceled Indicates that the current job was canceled and is being rerouted online Indicates it is ready to print offline Indicates that the Cover is open or the Printer is not ready to print Printer...

Page 305: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 7 28 Reviewing the Printer page continued See the previous page for descriptions of the fields ...

Page 306: ...rect to Card Printer Encoder User Guide Rev 2 8 7 29 Using the System Log page The System Log page displays the current system log settings and allows the User to change the settings Note These settings configure how system logging occurs There are two logs ...

Page 307: ...t to Card Printer Encoder User Guide Rev 2 8 7 30 Changing the Log Name By default the names are log1 and log2 However you can rename them from this page Note This also updates the link to the corresponding web page Step Procedure 1 Select the System Log link ...

Page 308: ... save this change 5 Login as a root User if you are so prompted Note Any change of setting will only be accepted after you have successfully logged in Selecting the Log Type Step Procedure 1 Select the System Log link See the next page 2 Select the link for the log name you want to view or configure the default choices are log1 or log2 3 Select the Print Job Started checkbox to generate the log en...

Page 309: ...ct to Card Printer Encoder User Guide Rev 2 8 7 32 Selecting the Log Type continued Step Procedure 5 Select the Submit button 6 Login as a root User if you are so prompted Note Any change of setting will only be accepted after you have successfully logged in ...

Page 310: ...Procedure No event logging 1 Select the System Log link 2 Select the link for the log name you want to view or configure the default choices are log1 or log2 3 Select the None radio button when no log is required Note This is the default 4 Select Submit 5 Login as a root User if you are so prompted Any change of setting will only be accepted after you have successfully logged in ...

Page 311: ...pecify email logging 1 Select the System Log link 2 Select the link for the log name you want to view or configure the default choices are log1 or log2 3 Select the Email radio button to choose email log notification 4 Enter a valid e mail address in the associated textbox 5 Select Submit 6 Login as a root User if you are so prompted Note Any change of setting will only be accepted after you have ...

Page 312: ...the specified host It is up to the host program to listen to these messages for processing A syslog host program is necessary to use this method such as Kiwi Syslog Daemon or WinSysLog 2 Select the link for the log name you want to view or configure the default choices are log1 or log2 3 Select the UDP Syslog radio button 4 Enter a valid IP address or domain name 5 Select Submit 6 Login as a root ...

Page 313: ... to a pre existing IP connection made on the TCP port Step Procedure 1 Select the System Log link 2 Select the link for the log name you want to view or configure the default choices are log1 or log2 3 Select the TCP Connection radio button 4 Select Submit 5 Login as a root User if you are so prompted Any change of setting will only be accepted after you have successfully logged in ...

Page 314: ...et Client You can use a Telnet client connected to the TCP port log1 4010 log2 4011 rather than the default Telnet port 23 Telnet Session If there is a Printer at IP address 192 37 23 155 and you have configured log1 for TCP logging then you could initiate a Telnet session from a DOS window of a PC by entering Telnet 192 37 23 155 4010 Log Messages All system log messages would then be displayed i...

Page 315: ...he System Information page The System Information page displays the current system information and allows the User to change the system information which appears on the Home page See the Using the Home page for definitions Step Procedure 1 Select the Administration link 2 Log in as a root User using the old password if you are so prompted Note Any change of setting will only be accepted after you ...

Page 316: ...e System Information page continued Step Procedure 4 To change an attribute type the new entry in one of these boxes Label textbox Location textbox Contact textbox 5 Select the Submit button 6 Login as a root User if you are so prompted Any change of setting will only be accepted after you have successfully logged in ...

Page 317: ...lect the Administration link 2 Log in as a root User using the old password if you are so prompted Note Any change of setting will only be accepted after you have successfully logged in 3 Select the Passwords link to get to the Password web page 4 Enter the current password in the Root Password Old textbox or leave it blank if no password has been previously set 5 Enter the new password in the Roo...

Page 318: ...t Password continued Step Procedure 7 Select the Submit button 8 Log in as a root User using the old password if you are so prompted Note Any change of setting will only be accepted after you have successfully logged in Using the Reboot pages Rebooting the DTC550 restarts the complete printer which includes the Print Server ...

Page 319: ...d or enter the upgrade mode Step Procedure 1 Select the Administration link 2 Log in as a root User using the old password if you are so prompted Note Any change of setting will only be accepted after you have successfully logged in 3 Select the Reboot link 4 Select the Reboot button 5 Click Yes when prompted 6 Wait for the Printer to reboot and display the home page See the Reviewing the DTC550 H...

Page 320: ...o the Printer For the DTC550 printer encoder this Upgrade page provides for upgrading the main Printer Firmware which includes the Print Server Firmware It is only available to the DTC550 after the Printer has been rebooted into the upgrade mode Step Procedure 1 Select the Administration link 2 Go to step 7 if the Upgrade link is shown 3 Select the Reboot link if the Upgrade link is not shown ...

Page 321: ... 2 8 7 44 Upgrading the Main Firmware DTC550 only continued Step Procedure 4 Select the Upgrade button to get Printer into the upgrade mode 5 Select the Yes button and wait for reboot as shown below in Displays A and B Display A Rebooting into the Upgrade Mode Display B Waiting for the Upgrade Mode ...

Page 322: ...User Guide Rev 2 8 7 45 Upgrading the Main Firmware DTC550 only continued Step Procedure 6 Select Administration when the Home page appears See Display A below 7 Select Upgrade to get to the upgrade page See Display B below Display A Selecting Administration Display B Selecting Upgrade ...

Page 323: ...only continued Step Procedure 8 Select the Browse button See Display A below 9 Navigate to and select the appropriate file to upload 10 Select the Upgrade button to start the Firmware upload See Display A below 11 Select Reboot when requested See Display B below Display A Selecting the Browse and Upgrade buttons Display B Continuing to reboot ...

Page 324: ...er User Guide Rev 2 8 7 47 Using the Help page The Help page displays the Help information Step Procedure 1 Open this web page at the appropriate location by clicking on the Help book icon at the top of each page See below 2 Review the web interface for the Ethernet enabled Printer ...

Page 325: ...ronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 7 48 Additional Procedures Reviewing LED and Dipswitch Tables The LEDs and dipswitches can be found on the back of Printers Reviewing the DTC550 LED and Dipswitch Table ...

Page 326: ...r User Guide Rev 2 8 7 49 Reviewing the DTC550 LED Table LED Flash Rate Indicates On The Network link is present Green LED Left Off The Network link is not present Off There is NO network traffic to this IP address Amber LED Right Blinking There is Network traffic to this IP address ...

Page 327: ...TC550 Main Printer Firmware by using the DTC550 Upgrade web page Step Procedure 1 Run the Fargo Diagnostic Utility by selecting from the start menu the following Start Programs Fargo Fargo Diagnostic Utility 2 Select the Fargo Printer to upgrade from the drop down box 3 Go to the Firmware Updates tab 4 If you need to download the update file from the Internet then select the Download Firmware butt...

Page 328: ...ICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 7 51 Upgrading the Main Firmware with the Fargo Diagnostics Utility continued See the procedure on the previous page ...

Page 329: ...r has established communications to a host device You can use these procedures to view network settings by using the new LCD settings Reviewing the DHCP setting Step Procedure 1 See the Accessing the DTC550 IP address procedure to access the Network Info menu MENU System Info Network Info 2 Select the up or down arrow on the LCD to view the DHCP menu entry DHCP Enabled indicates that automatic IP ...

Page 330: ... View the subnet mask displayed as a dotted quad number Example IP 168 192 1 1 Reviewing the MAC Address The MAC address is a unique address assigned to the Printer that gives the device a unique network identity Step Procedure 1 See the Accessing the DTC550 IP address procedure to access the Network Info menu MENU System Info Network Info 2 Select up or down arrow on the LCD to view the MAC Addre...

Page 331: ...ssion longer print times or network connection problems Follow the procedure provided below Step Procedure 1 See the Accessing the DTC550 IP address procedure to access the Network Info menu MENU System Info Network Info 2 Select up or down arrow on the LCD to view the ANEG menu entry 3 View the current ANEG setting for the Printer which will be one of the following ANEG AUTO Allow auto negotiatio...

Page 332: ...3 Wait up to one 1 minute to allow the Printer to configure the IP address 4 Select MENU on the LCD 5 Select Setup Printer on the LCD 6 Select down arrow on the LCD to highlight the Network Settings menu entry 7 Select Network Settings on the LCD Changing the DHCP Setting Step Procedure 1 See the Accessing the Network Setup Menu procedure to access the Network Settings menu MENU Setup Printer Netw...

Page 333: ...he procedure provided below Step Procedure 1 See the Accessing the Network Setup Menu procedure to access the Network Settings menu MENU Setup Printer Network Settings 2 Select down arrow on the LCD to view the ANEG menu entry 3 Press the Select button to change the auto negotiation setting for the Printer which will rotate between the following ANEG AUTO Allows the auto negotiation between the Pr...

Page 334: ...lect button to save the current network settings IP address GW SN Mask as the stored settings which will be used when automatic address assignment using DHCP is disabled Resetting Passwords Step Procedure 1 See the Accessing the Network Setup Menu procedure to access the Network Settings menu MENU Setup Printer Network Settings 2 Select down arrow on the LCD to view the Reset Passwords menu entry ...

Page 335: ...r model Accessing the DTC550 IP address Step Procedure 1 Apply power to the Printer 2 Ensure that the Printer is connected to your network 3 Wait up to one 1 minute to allow the Printer to configure the IP address 4 Select MENU on the LCD 5 Select System Info on the LCD 6 Select the down arrow on the LCD to highlight the Network Info menu entry 7 Select Network Info on the LCD 8 Select down arrow ...

Page 336: ...ocedure 1 Follow the Verifying the Printer Connection procedure 2 Follow the Verifying the Printer IP address procedure 3 Follow the Verifying that your PC can access the Printer using the ping command procedure 4 Verify that you are choosing the correct Printer Driver Note The Driver must match the model of the Printer 5 Verify that the port configuration of the PC Printer Driver is set to commun...

Page 337: ...ss Step Procedure 1 Check the LCD for a valid IP address 0 0 0 0 in not valid If the IP address is valid go to step 4 If the IP address is not valid go to step 2 2 If your network is using DHCP then verify that the Printer has not been configured to use a static address unless you have a known unused static IP address assigned to this Printer 3 If you are using a static IP address verify that ther...

Page 338: ... a ping command to the Printer At a DOS prompt enter ping IP Address Example C ping 210 1 10 240 If the ping response is successful move on to the next troubleshooting procedure See Display A below If the ping response is not successful continue to step 2 of this procedure See Display B below Display A Example of sending a ping to the Printer with a successful response Display B Example of ping ti...

Page 339: ... correct See your network administrator about this Note The subnet mask must be the same as other devices on the network and that the unique IP address is part of the network specified by the subnet mask Printing a test page Step Procedure 1 Try printing a test page from the Printer Driver properties window See Frequently asked Questions 2 If you cannot print a test page then consider the followin...

Page 340: ...g systems work with your Ethernet Printer How do I connect my Printer to my network You can connect from the RJ45 network connection on the back of your Printer to an available connection on your network not directly to your PC You can use a good CAT 5 or better cable to make this connection How can I find the MAC address of my Ethernet Printer If you know the IP address of your Printer you can al...

Page 341: ... Printer Wizard 3 Select Next on the first window 4 On the second window specify the type of Fargo Printer you want and ask for a network connected Printer Select Next 5 Enter the IP address of your new Printer connection Select Next 6 Select Finish Can multiple PC s print to my Ethernet Printer Yes Each PC must install the Printer Driver software for the specific Fargo Ethernet enabled Printer an...

Page 342: ...you need to download the update file from the Internet select the Download Firmware button 5 Choose the update file with the Select Firmware button 6 Put your Printer into the upgrade mode See the instructions for your specific Fargo Printer 7 Select the Send Firmware button How do I upgrade the Print Server Firmware for my DTC550 Printer Since the Print Server is integrated into the main print Fi...

Page 343: ... Passwords What do I do if the IP address of my Printer is being changed by my network Follow this procedure 1 Contact your network administrator Ask that your current IP address be reserved or ask that they provide a specific IP address that you can use to configure the Ethernet interface OR 2 Choose an IP address that you know will not be used by any other PC server or network device Use those s...

Page 344: ...onnected Printer Select Next 4 Enter the IP address of your new Printer connection Select Next 5 Select Finish How can I verify change what IP address my installed Printer Driver is expecting to find my Printer Follow this procedure 1 Open the Printer Driver properties window 2 Select Start Settings Printers and Faxes your Printer Driver Properties 3 From the Ports tab select Configure Port The Ho...

Page 345: ...e Page procedure OR You can use Fargo IP Tracer which allows you to find Fargo compatible Printers and specify their addresses The DTC550 also allows you to save the current network settings as static settings via the LCD menu Menu Setup Printer Network Settings Save Addresses select Note You can save static addresses However they are not used until you reconfigure the Printer to use those static ...

Page 346: ...s a valid Ethernet connection The amber LED indicates network activity How do I print a test page from Windows to verify the Ethernet configuration of the Printer and Printer Driver Follow this procedure 1 Open the Printer Driver properties window 2 Select Start Settings Printers and Faxes your Printer Driver name i e DTC550 Card Printer Properties 3 Ensure that the printing preferences are set co...

Page 347: ...ssages by addresses so that communications can occur between devices on different local networks TCP IP Network communications using TCP and IP protocols ICMP Internet Control Message Protocol The Basic message protocol for the internet DHCP Dynamic Host Configuration Protocol The protocol used by a network to automatically assign network settings to connected devices so that they will work togeth...

Page 348: ...e 32 bit values that are normally expresses in dotted quad format Note This address must not be the same as another device on the same local network Subnet mask Specifies a 32 bit value that routers use to send a message to the correct subnet Default gateway Specifies the address of the router in a network using subnets that forwards traffic to a destination outside of the subnet of the transmitti...

Page 349: ...cleaning procedures for the DTC550 printer Supplies Included Two 2 Printhead Cleaning Pens pre moistened with 99 99 isopropyl alcohol for cleaning the Printhead Ten 10 Cleaning Cards with an adhesive backing for cleaning the Printer s Platen and Card Feed Rollers Ten 10 Cleaning Pads pre moistened with 99 9 isopropyl alcohol for cleaning the Printer s interior and exterior Ten 10 Cleaning Roller r...

Page 350: ...ntain consistent print quality Perform this procedure for streaks on the card where the color was not transferred correctly Step Procedure 1 Open the Printer s Top Cover and Print Station 2 Using a Printhead Cleaning Pen from the Printer Cleaning Kit firmly wipe back and forth across the surface of the Printhead 3 Once the Printhead is completely dry close the Printer 4 If a streak persists replac...

Page 351: ...Replacing the Card Cleaning Roller Caution Replace the Card Cleaning Roller with every Ribbon change depending on the cleanliness of the card stock or the environment in which the Printer is located Step Procedure 1 Open the Printer s Top Cover 2 Pull the Cleaning Cartridge out of the Printer as shown below ...

Page 352: ...ev 2 8 8 4 Replacing the Card Cleaning Roller continued Steps Procedure 3 Remove the gray Roller from the Card Cleaning Cartridge as shown below 4 Remove the old cleaning roller from the gray Roller as shown below Step Procedure 5 Install the new Cleaning Roller onto the gray Roller as shown below ...

Page 353: ...C550 Direct to Card Printer Encoder User Guide Rev 2 8 8 5 Replacing the Card Cleaning Roller continued Step Procedure 5 Remove the cover sheet to the Cleaning Roller as shown below Step Procedure 6 Insert the Cleaning Cartridge back into the Printer ...

Page 354: ...nly Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 8 6 Replacing the Card Cleaning Roller continued Step Procedure 7 Caution Be sure to push down on the cartridge until it clicks into place ...

Page 355: ...intain the best print quality With the Printer power ON use the following steps to clean the Rollers Step Procedure 1 Open the Printer s Top Cover and Print Station Caution Do not remove blank cards Print Ribbon or the Card Cleaning Cartridge from the Printer for this procedure 2 Get a Cleaning Card from the Printer Cleaning Kit and remove its adhesive backing paper 3 Make sure the Card Hopper Doo...

Page 356: ...ndows 98SE Me right click on the DTC550 Card Printer icon and select Properties If using Windows 2000 XP right click on the DTC550 Card Printer and select Printing Preferences 5 Select the Card tab in the DTC550 printer driver as shown in Display A below Click on the Clean Printer button as shown in Display A below 6 Click on the Clean button as shown in Display B below 7 If the Rollers require mo...

Page 357: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 8 9 Cleaning the Platen and Card Feed Rollers continued Display A Card tab DTC550 printer driver ...

Page 358: ...FOR RESTRICTED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 8 10 Cleaning the Platen and Card Feed Rollers continued Display B Clean Printer Utility ...

Page 359: ...t need to remove the blank cards the Print Ribbon or the Card Cleaning Cartridge from the Printer for this procedure 9 Remove the Print Ribbon 10 Locate the Platen Roller 11 Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean Press the FWD and REV buttons to move the Platen Roller back and forth while cleaning 12 After the Platen Roller is clean and completely dry replace the...

Page 360: ...int quality Perform this procedure if the roller is visibly dirty Step Procedure 1 Leave the power ON and open the Printer s Top cover and Print Station 2 Remove the print ribbon 3 Locate the Platen Roller 4 Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean Press the FWD and REV buttons to move the roller back and forth while cleaning 5 After the roller is clean and complet...

Page 361: ...st and other particles can accumulate inside the Printer These particles are attracted to the Print Ribbon or blank card by static produced during printing and can contaminate the printed card causing spots or speckles to appear Periodically use the following procedure to remove dust and other contaminants Step Procedure 1 Open the Printer s Top Cover and Print Station 2 Remove the Print Ribbon fr...

Page 362: ... Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 8 14 Cleaning the Printer s Interior continued This is a display for the Print Station how to open it This is a display for the Print Station how to close it ...

Page 363: ...0 Direct to Card Printer Encoder User Guide Rev 2 8 9 1 Section 9 Diagnostic Tool Utility Selecting the Self Tests tab Use these options to run the internal Printer Self Tests Step Procedure 1 Select the Self Test tab to bring up the Printer Self Tests ...

Page 364: ...e properly reproduced and b the Resin Panel is printing properly Note The Image consists of twelve spot colors YMC and RGB as well as gray density bars and thin resin lines Selecting the Magnetic Self Test button Step Procedure 1 Use this card to test the Magnetic Encoding capabilities of the Printer Be sure to have Magnetic Stripe Cards installed in your Printer when running this Test Selecting t...

Page 365: ...this card to determine Image Placement and confirm that the Printer is working properly Note The image consists of sixteen 16 gray scale boxes and alignment arrows The gray boxes are composed from a composite of YMC color panels Selecting the Device Settings Self Test button Step Procedure 1 Use this card to keep a record of the settings held in the LCD of the printer ...

Page 366: ...de the User with a specific packing procedure for the DTC550 Card Printer Follow this instruction to pack the Card Printer for transport Step Procedure 1 a Clean the inside of the Printer with deionized air b Wipe it down with a lint free cloth 2 Clean the Printhead with a Printhead pen 3 Pack the Printer in the original carton and packing materials 4 Be sure to enclose any necessary paperwork tes...

Page 367: ...his allows access to several test setup and reporting functions The Selecting from the Menu Option Structure Tree shows the available menu options A description of each option and its function is included on the pages following the on line menu Step Procedure 1 Press the MENU button to bring up the Select Function screen as shown here 2 Use the scroll buttons to move up or down through the menu op...

Page 368: ...lect Note If no word appears above a particular button this indicates it has no function in that particular mode of operation 2 The Printer has another type of button on its control pad called Scroll buttons These buttons are located just to the right of the LCD display Use these buttons to scroll through the help text to navigate through the Printer s menu and to adjust certain Printer settings N...

Page 369: ...inter is powered on and sitting idle a MENU option appears above the center softkey button Use this menu option to access several test setup and reporting functions Refer to the Menu Option Structure Tree for all available menu options Selecting from the Menu Option Structure Tree displayed below Part 1 See the next page Please review the display at 150 or 200 ...

Page 370: ...min 25 max Head Resistance Current ValueX 2400 min 3600 max Ribbon Pre Tension LamTemp LamTOF LamEOF LamFlip Offset LamInvert Offset Sensor Manual Sensor Automatic 25 max Current Value X 25 min 99 max 99 min 99 max 99 min 99 max Current Value X Current Value X Current Value X 99 min 99 max Current Value X 25 min 25 max Current Value X 25 max Current Value X Gray Align YMC Encoder Settings Magnetic...

Page 371: ...TED USE only Fargo Electronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 11 5 Accessing the Menu Option Structure Tree continued Part 2 See the next page Please review the display at 150 or 200 ...

Page 372: ...nt Ribbon Type xxxxx P N xxxxx Overlaminate Type xxxxx P N xxxxx BootLDR Firmware 00 00 00 Month Day Year Printer Firmware 00 00 00 Month Day Year Restarting System LamFirmware 00 00 00 Reset Passwords SystemUpgrade Areyou sureyou Want to Continue SystemUpgrade Start or Cancel Print Ribbon Info Printer Firmware Overlaminateinfo Boot Ldr Firmware LamFirmware IP 0 0 0 0 No Yes Card Counts CC xxxx PC...

Page 373: ...gnment Arrows will fall just inside the edges of the card This information pertains to the two procedures on the next page Alignment Test Image The alignment test image is designed for setting these parameters Be sure to run this test after each adjustment Run the Alignment Test Image by selecting the following options MENU Print Test Image and Gray Align YMC K Value and Settings Changes Change th...

Page 374: ... Step Procedure 1 To enter the Printer s LCD menu press the center button labeled MENU Note The Select Function screen will appear Use the scroll buttons to scroll up or down the list of menu options Note Brackets will appear on either side of the active menu option Press the SELECT button to enter or select the desired option ...

Page 375: ...age as soon as the image has finished processing Step Procedure 1 When the Printer is powered ON and is sitting idle its READY screen will display on the LCD Press the MENU button to enter the MAIN MENU screen 2 Press the SELECT button to enter the PRINT TEST IMAGE menu 3 Use the scroll buttons to scroll to the type of self test you would like the Printer to perform Note the name of each self test...

Page 376: ...Reviewing the Color Resin YMCK Self Test Step Procedure 1 Use this card to determine Image Placement and confirm that a the image colors are properly reproduced and b the Resin Panel is printing properly Note The Image consists of twelve spot colors YMC and RGB as well as gray density bars and thin resin lines ...

Page 377: ...Test Step Procedure 1 Use this card to view Printer settings and counts for Card Count CC and Pass Count PC The Card Count is the total number of cards the Printer has produced Pass Count is the total number of print passes made by the Printhead Note A pass is measured each time a single Ribbon panel is printed or passes beneath the Printhead ...

Page 378: ...lectronics Inc DTC550 Direct to Card Printer Encoder User Guide Rev 2 8 11 12 Reviewing the Standard Resin Self Test Step Procedure 1 Print this card with any resin Ribbon However it will work best with a standard resin black Ribbon ...

Page 379: ...s to the DTC550 User Guide If you would like to make small adjustments to Print TOF EOF offset or Image Darkness first try making these changes through the Printer driver s Image Position and Image Color controls prior to changing the internal Printer settings See three cautions below Caution 1 These settings are optimized at the factory and will rarely need to be changed Caution 2 Do not alter th...

Page 380: ...ting parameters in each of the following Setup Printer options Print TOF 30 and Print EOF 30 Setting the Print TOF Step Procedure 1 Choose MENU Print Test Image and Gray Align YMC K to print a test card 2 Select MENU Setup Printer Print Settings and Print TOF 3 Record the Print TOF value on the test card you just printed 4 Examine the test card Note When centered properly the Alignment Arrows shou...

Page 381: ...alue to move the printed image more toward the trailing edge of the card The numbers being entered for the settings are in pixels The number of pixels is equal to the measurement in inches times 600 or the measurement in mm times 23 6 For example 0 100 inches or 2 54mm equals 60 increments on the LCD 6 Press DONE to save the value and print another test card Press YES when asked to save the change...

Page 382: ...rint EOF value on the test card you just printed 4 a Examine the test card b If the test card does not look like the sample shown below go to Print EOF 5 Decrease the Print EOF value to move the printed image more toward the leading edge of the card OR Increase the Print EOF value to move the printed image more toward the trailing edge of the card The numbers being entered for the settings are in ...

Page 383: ...rinter Encoder User Guide Rev 2 8 11 17 Setting the Print EOF continued Step Procedure 6 Press DONE to save the value Press YES when asked to save the change Print a test card as described in Step 1 7 Repeat Steps 1 to 6 above until the Test Image is correctly positioned ...

Page 384: ...y the Alignment Arrows should appear just at the edge of the card s Trailing edge If the test card does not look like the sample shown below go to step 5 to adjust the Ribbon Tension 5 Decrease the Ribbon Tension value to move the end of the image toward the leading edge of the card if the alignment arrows are not printing on the card OR Increase the Ribbon Tension value to move the end of the ima...

Page 385: ...r Encoder User Guide Rev 2 8 11 19 Adjusting the Ribbon Tension continued Step Procedure 6 Press DONE to save the value and print another test card Press YES when asked to save the change 7 Repeat Steps 1 to 6 until the test image is correctly positioned See the previous page ...

Page 386: ...e Printhead Resistance Step Procedure 1 Locate the Printhead Setting Number on the bottom of the Printhead The number reads R XXXX 2 Select MENU Setup Printer Print Settings and Printhead Resistance Enter the given value for the Printhead 3 Press the DONE button to save the value Press YES when asked to save the change ...

Page 387: ... the test card last printed 4 Examine the test card 5 Adjust the Image Darkness value if needed Enter a negative value to lighten the printed image OR Input a positive value to darken the printed image Caution Be sure to make adjustments in small increments of 4 to avoid over adjusting this setting The Ribbon can jam or break if the setting is too high 6 Press DONE to save the value Press YES when...

Page 388: ...want to change Step Procedure 1 Select MENU Setup Printer and Encoder Settings 2 Change the desired option as needed Mag Press the CHANGE button to select None or Yes according to whether or not a Magnetic Stripe Encoder is installed Contact Press the CHANGE button to select None or Yes according to whether or not a Smart Card Encoder is installed Prox Press the CHANGE button to select None or Yes...

Page 389: ...e is 0 293 inches 0 020 inches 7 44 mm 0 51 mm from the leading edge of the card Step Procedure 1 From the application program print and encode a test card Measure this distance by making the data visible using a magnetic viewer or developer solution Alternatively use a Magnetic Card Analyzer to measure the Start Sentinel distance 2 If the Start Sentinel is too far from the leading edge of the car...

Page 390: ... shift of 27 equals about 0625 1 16 or 1 6mm Note Keep this in mind when adjusting this option to avoid over adjusting If the negative value is set too high for example the Printer may start encoding before the card s Magnetic Stripe reaches the encoding head 6 Repeat steps 1 to 5 until the Magnetic TOF is correct 7 Press DONE to save the value Press YES when asked to save the change Magnetic Trac...

Page 391: ...setting will discontinue any indication of success or failure for the Magnetic Encoding Contact Fargo Technical Support to use this control Adjusting the White Level Use this option to reduce any noticeable image transfer in the white areas of the card image Step Procedure 1 Select MENU Setup Printer Print Settings and White Level 2 Press the UP arrow to increase this setting which will reduce the...

Page 392: ...the non ISO standard position Note 2 In some cases these types of cards cannot be seen by the Sensor This leads the Printer to assume that the Card Input Hopper is empty and that cards will not feed Turn the Sensor to OFF to correct this problem 3 Change the desired option as needed for Exception Feed Press the CHANGE button to turn the Hopper s Exception Card Feed feature On or Off Note 1 The def...

Page 393: ...oder Decrease the setting to lower the lip of the Flipper Increase the setting to raise it 4 Press the DONE button to save the value Press YES when asked to save the change Viewing the Report Supplies Step Procedure 1 When using monochrome resin only print Ribbons use this option to view all of the following information about the print Ribbon installed in the Printer 2 When using Dye Sublimation p...

Page 394: ... Printer has produced Pass Count is the total number of print passes made by the Printhead Note A pass is measured each time a single Ribbon panel is printed or passes beneath the Printhead Selecting the System Upgrade Firmware Upgrade This option is used to upgrade the Printer Firmware Step Procedure 1 Perform the upgrade by selecting Menu and then SYSTEM UPGRADE The LCD will prompt Are you sure ...

Page 395: ...go Technical Support Step Procedure 1 Read the suggested Sections of the Technical Service and Maintenance Manual in order to troubleshoot this Printer As needed contact the Fargo Technical Support Group for additional technical assistance by phone at 952 941 0050 OR by fax at 952 941 1852 OR Contact Fargo Technical Support via the Web www fargo com 2 Position a phone near the Printer and Computer...

Page 396: ...nters were built Reviewing Example No 1 Serial Number 80453289 1 80453289 The first two digits in the serial number indicate the year the Printer was built e g the digits 80 indicate the year 1998 2 80453289 The third and fourth digits in the serial number indicate the week the Printer was built e g the digits 45 indicate week 45 of that year 3 80453289 The last four digits indicate the sequence n...

Page 397: ... for DTC550 Series Card Printer DTC550 Series ID Card Printer Recommended Spare Parts List Effective Date May 2005 For current pricing see http www fargopartner com support_services Reviewing the Spare Parts List for the DTC550 LAM DTC550 LAM Spare Parts List Recommended Spare Parts List Effective Date May 2005 For current pricing see http www fargopartner com support_services ...

Page 398: ...braic A type of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue saturation and brightness ANSI American National Standards Institute The United States Representative to ISO providing standardization for U S Manufactures prior or in addition to acceptance by ISO AS400 An IBM operating system running on a main frame DTC550 Fa...

Page 399: ...ing in chip based non volatile memory Bit An abbreviation for binary digital Each bit is an element of information that can have two states off and on Bit map A graphic produced by an array of pixel elements with the color hue brightness and saturation information stored in bits The more bits the more values and thus the greater variety 1 bit color is black and white 8 bit color produces 256 shade...

Page 400: ...are used for dedicated high speed communication between the PC and the Printer port Centronics A parallel communications interface that has become the standard for connections to Printers designed by the Centronics Corp Coercivity The property of a Magnetic Stripe that indicates the amount of force needed before magnetic saturation measured in Oersted Oe Color matching The process of adjusting col...

Page 401: ...used in serial port interfaces DC Motor A Motor that works on DC with continuous motion DC Direct Current Electronic flow that is unidirectional flowing from the positive to negative of a power source Default A setting or parameter that comes preset from the factory in driver or Firmware Performance parameters can be customized in the driver but can be reset to the factory values usually through t...

Page 402: ...hrough device and is connected in serial to the parallel cable Dot The smallest unit of an image that the Printer is able to produce The smaller the dot see dot pitch the sharper the image Dot pitch A measurement of image sharpness denoting the width of the dots that makes up a pixel The smaller the pitch the sharper the image Download The transfer of a data file from one device to the other over ...

Page 403: ... any card with built in electronic devices such as Smart Cards or prox cards E card Docking Station The device in the Printer that accepts Smart Cards with an ISO Smart Card contact Station This allows the user to write to the Smart Card chip with a standard RS 232 interface in the back of the Printer or with the optional built in Encoder Edge to Edge Refers to the maximum printable area on a card...

Page 404: ...ntel to increase the port throughput EPROM Electronically Programmable Read Only Memory A microchip based non volatile memory storage device that cannot be rewritten in the field Firmware for many Fargo Printers is stored on these chips and so a change of the chip is necessary for an upgrade Escape sequence A string or control character that indicates to the processor that what follows is a comman...

Page 405: ...haracteristic curve relating optical density to relative log exposure Glossy Matte A smooth polished surface in comparison to a rougher matte surface Fargo matte cards have a surface index Ra of approximately 65 micro inches while glossy have a Ra 3 Glossy PVC A card made of PVC with a smooth polished surface Surface roughness of approximately 0 10 micro inches This is required for direct to card ...

Page 406: ...r color match Head Abbreviation for Printhead Heat sink A device used to dissipate heat into the ambient Heat Seal A resinous film transferred by the Printhead onto the back of an HDP intermediate transfer film to facilitate adhesion HiCo High Coercivity The Coercivity value of magnetic media between 2500 4000 Oe ISO 7811 6 Fargo s High Coercivity encodes at 2750 Oe HTML HyperText Markup Language ...

Page 407: ... the Ribbon by the Printhead The film is then transferred to the card surface by the hot lamination Roller ISO For the Greek iso meaning same Used to represent data from the International Organization for Standardization JIS II Japanese Industrial Standard The standard for encoding to a Magnetic Stripe provided by the Japan Standards Association The single track is as wide as ISO tracks 1 and 2 co...

Page 408: ...Ribbon and film LoCo Low Coercivity The Coercivity value of magnetic media between 250 600 Oe ISO 7811 2 Fargo s Low Coercivity encodes at 300 Oe LPT Port Line Printer Port The system abbreviation for a PC s parallel Printer port Mag encoding The process of orienting successive magnetic bits to produce a serial data string Mag stripe An area of the card with an applied or impregnated ferrous mater...

Page 409: ...o found the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing can refer to the position of the image relative to the leading edge or the distance of the start of magnetic encoding from the leading edge of the card O Ring A rubber ring used as a belt in several media driving applications OS Operating System The inst...

Page 410: ... transfer rate Parallel Port A communication socket on a device that allows for parallel data transfer PC Personal Computer A stand alone programmable electronic device that can store retrieve and process data consisting of a CPU mouse keyboard and monitor PCB Printed Circuit Board A solid multi layered plate on which electronic elements are attached either through the board or on the surface Peel...

Page 411: ...ick polyester material that enhances card security and durability applied over the printed surface with a hot Roller Available as clear or with embedded holographic type security images Portrait A document layout that is viewed with the document s long axis in a vertical orientation Potentiometer An electronic resistor with a variable resistance value that can be mechanically set Print Driver A so...

Page 412: ...int Plus reader mounted on the e card docking Station inside the Printer Encoder The ProxPoint is a read only device producing a Wiegand signal that is converted to RS 232 using a Cypress Computer Systems CVT 2232 Application programs can read information from HID prox cards via a RS 232 signal through a dedicated DB 9 port on the outside of the Printer labeled Prox RAM Random Access Memory A stor...

Page 413: ... embedded in a Resin Ribbon RGB Red Green Blue The three primary colors of the luminance or additive model Combinations of these three colors can produce practically all the colors of the spectrum that humans can detect Computer monitors operate on an RGB model Ribbon The dye impregnated film that is used for color printing Ribbon cable Parallel wires held flat in a row by plastic insulation RMA n...

Page 414: ...ips attached to a printed circuit board that installs in a slot on the main board Simplex Single sided printing SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally encoded Smart Card SmartGuard SmartGuard is a Printer security option that uses a custom access card and a built in reader to restrict Printer access Only a...

Page 415: ...he board Surge Protector An electronic device placed in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is outside of the normal parameters Switch Box An electromechanical device to which a user can connect several peripheral devices to the Parallel Port simultaneously yet using the selector switch to designate the active ...

Page 416: ...tion is not completed in the time allotted by the operating system TOF Top of Form The leading edge of the card as it travels through the Printer Track The area on a mag stripe designated to contain the magnetic data string Troubleshooting The process of investigating and determining the cause of a problem TrueType TT A font format that produces each character using a mathematical equation rather ...

Page 417: ...r film or Ribbon tension YMC The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M and Cyan C YMCK The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C and Black K YMCKH The designation of colored Ribbon by the panels of color in the order in which they are printed Yell...

Page 418: ...ect Current 14 4 DC Motor 14 4 Default 14 4 Defrag 14 4 Dimensions 2 3 DIP switches Dual In line Package Switches 14 4 Direct to Card DTC Printing 14 5 Dither 14 5 DMA Direct Memory Access 14 3 Dongle 14 5 Dot 14 5 Dot pitch 14 5 Download 14 5 DPI Dot Per Inch 14 5 DRAM Dynamic Random Access Memory 14 5 Driver 14 5 Duplex Printing 14 5 Dwell Time 14 6 Dye Migration 14 6 Dye Sublimation 14 6 E E ca...

Page 419: ...oCo Low Coercivity 14 11 LPT Port Line Printer Port 14 11 M Mag encoding 14 11 Mag stripe 14 11 Mag Track 14 11 Mag Verify 14 11 Magnetic Stripe Encoding Modules 6 47 MB Megabyte 14 12 Media 14 11 Memory 14 12 Menu 14 12 Monochrome 14 12 N Network 14 12 O Oersted Oe 14 12 Offset 14 12 O Ring 14 12 OS Operating System 14 12 Output 14 12 Output hopper 14 12 Overlaminate 14 13 Overlay 14 12 Oversized...

Page 420: ...ling 14 18 SS Start Sentinel 14 18 Stacker 14 18 Stepper Motor 14 18 String 14 18 Surface mount 14 18 Switch Box 14 18 Switch Box 4 36 T TAC 14 18 Temp file 14 18 Test Print 14 18 Thermistor 14 18 Thermocouple 14 19 Through hole 14 19 Timeout 14 19 TOF Top of Form 14 19 Track 14 19 troubleshoot the Printer 12 1 Troubleshooting 14 19 TrueType TT 14 19 U UL 2 1 UltraCard 14 19 UltraCard III 14 19 Up...

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