FOR RESTRICTED USE only
Fargo Electronics, Inc.
DTC550 Direct to Card Printer/Encoder User Guide (Rev. 2.8)
4-32
Resolving the Wrong Print Ribbon Error Message
Symptom:
The Print Ribbon (installed in the Printer) does not match the Ribbon type
selected in the Printer Driver.
Step
Procedure
1
Verify that the Ribbon is installed properly by ensuring that:
•
The Ribbon is loaded with the supply side closest to the Card Input
Hopper.
•
The Ribbon is rolling from the bottom of the spool to the bottom of the
take up spool.
•
The green flange of the Ribbon Core is aligned next to the green hub in
the Printer.
2
Verify if the Driver has been set correctly.
a. Open the Printer control panel from the computer.
b. If using Windows 2000/XP, right click on the DTC550 Series Card Printer
and select
Printing Preferences
.
c. Click on the Device Options tab in the Printer Driver.
d. Verify that the Ribbon
Type
setting that is listed matches the Ribbon that
is installed in the Printer. (
Note:
It may be possible to have Driver settings
that are different from those found in the Printer control panel within the
application.)
e. Check any page setup functions in the software to verify that the Ribbon
type matches.