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FARGO electronics DTC400e, User Manual

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FARGO electronics DTC400e User Manual Download Page 115

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Fargo Electronics, Inc.

 

DTC400e/Persona C30e/M30e Card Printer User Guide (Rev. 1.0) 

5-9

Ethernet Printer Troubleshooting Procedures 

If you are having trouble connecting to your Ethernet Printer or printing to it, you should go 
through each of the following procedures. 

Step Procedure 

1 

Follow the Verifying the Printer Connection procedure. See below. 

2 

Follow the Verifying the Printer IP address procedure.  

3 

Follow the Verifying that your PC can access the Printer using the ping 
command procedure.  

4 

Verify that you are choosing the correct Printer Driver. (

Note:

  The Driver 

must match the model of the Printer.) 

5 

Verify that the port configuration of the PC Printer Driver is set to 
communicate to the Printer over the correct IP address. 

See Reviewing Frequently-asked Questions. 

6 

Follow the Printing a test page procedure.  

 

Summary of Contents for DTC400e

Page 1: ...DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 Single side Model Dual side Model Single side plus Mag Model Dual side plus Mag Model Part Number L001364 user guide ...

Page 2: ...ith professional and international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our Fargo documentation process This reference to other documents does not imply that Fargo is an ISO certified company at this time ANSI ISO ASQ Q9001 2000 American National Standard s...

Page 3: ...Connecting the Printer power________________________________________________________ 3 3 Flipper Table Module Assembly _____________________________________________________ 3 4 Installing the Print Ribbon Cartridge __________________________________________________ 3 5 Installing Blank Cards into the Card Hopper ____________________________________________ 3 7 Lowering the Card Output Hopper______...

Page 4: ... the Web Page Server _____________________________________________________ 5 3 Reviewing the Network Management Interface __________________________________________ 5 3 Reviewing the Telnet Server ________________________________________________________ 5 3 Network Management Interface ________________________________________________________ 5 4 Telnet Command Line Interface ______________________...

Page 5: ...____ 6 52 Using the Character Parity dropdown list______________________________________________ 6 53 Reviewing the ISO Track Locations__________________________________________________ 6 54 Sending the Track Information______________________________________________________ 6 55 Reviewing the Sample String _______________________________________________________ 6 56 Reviewing the ASCII Code and Ch...

Page 6: ..._______________________ 6 114 Section 7 Using the YMCFKO Ribbon in the Workbench_________________________7 1 Adding a Secure ID to the Card ______________________________________________________ 7 4 Changing the Secure ID Properties____________________________________________________ 7 5 Adding a Logo to the Card __________________________________________________________ 7 6 Changing the Logo Prop...

Page 7: ...port____________________________________________________ 10 1 Reading the Serial Numbers on a Fargo Printer ___________________________________________ 10 2 Finding out when a Fargo Card Printer was manufactured ________________________________ 10 2 Reviewing Example No 1 Serial Number A9020001 ___________________________________ 10 2 Section 11 Glossary of Terms __________________________________...

Page 8: ... linked You can use the automated Table of Contents to quickly locate for example an error message a procedure the index or an appendix Troubleshooting Replacement Removal Diagnostic and Navigation Procedures in hyper linked Sections You can go directly to Specifications General Troubleshooting Printer Adjustments Parts Replacement Printer Packing Board Level Diagnostics and Firmware Updates to fi...

Page 9: ...nsitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharg...

Page 10: ...tors Sensors Parts 1 Card Feed 6 Card Feed 13 Card Input Roller 2 Print Stepper 7 Ribbon Sensor 14 Cleaning Roller 3 Ribbon Drive 8 Ribbon Encoder 15 Card Feed Roller 4 Print Headlift 9 Headlift Sensor 16 Printhead Cooling Fan 5 Ribbon Rewind Motor 10 Printhead Thermistor 17 Card Input Hopper 11 Ribbon LED SNR 18 Magnetic Encoding Head Module 12 RFID Antenna 19 Platen Roller 20 Pinch Roller ...

Page 11: ...ored in memory against the Ribbon type command that was sent from the Printer If Ribbon type does not match the Pause button on the right will begin flashing 3 The Card Input Motor and Print Stepper Motor engage 4 The Card Feed Sensor detects leading edge of card and disengages the card input Motor Input Hopper Output Hopper Cartridge Bay 5 The Card Feed Stepper Motor engages to queue card for mag...

Page 12: ... Motor engages 17 The Print Cover Sensor checks for a closed state 18 The Ribbon Drive Motor engages 19 The Image data is burned by the Printhead until the image data is depleted All Stop 20 The Thermistor engages the Printhead Cooling Fan to maintain proper operating temperature 21 The Headlift Motor engages 22 The Print Headlift Sensor detects an open state 23 The Print Headlift Motor disengages...

Page 13: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 1 6 ...

Page 14: ...0e Boot up Sequence Step Process 1 On Power up the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor 2 If the Headlift Sensor is found to be open the Headlift Motor will turn until a closed state is seen 3 If the Card Feed Sensor is found to be blocked the Card Feed Stepper will engage to eject the card ...

Page 15: ... of the FCC rules for a Class B digital device Note These requirements are designed to provide reasonable protection against harmful interference in a residential installation If equipment operation in a residential area causes unacceptable interference to radio and TV reception the operator is required to take whatever steps are necessary to correct the interference ITS EMC The Card Printer has b...

Page 16: ...85 6mmL x 54mmW CR 79 3 295 L x 2 043 W 83 7mmL x 51 9mmW Accepted Card Thickness 9 mil to 40 mil 009 23mm to 040 1 02mm Accepted Card Types PVC polyester cards with polished PVC finish Re Writable cards C30e DTC 400e only Agency Listings Safety UL IEC 60950 1 2001 CSA C22 2 No 60950 1 03 Emissions CE FCC CRC c1374 EN 55022 Class B FCC Class B EN 55024 1998 EN 61000 3 2 and EN 61000 3 3 Card Input...

Page 17: ...rinter Drivers 32 bit Windows 2000 XP 2003 VISTA 32 bit only Print Method Dye Sublimation Resin Thermal Transfer Resin Thermal Transfer Print Speed Print Speeds 7 seconds per card 514 cards per hour K Color Resin 12 seconds per card 300 cards per hour KO BO 27 seconds per card 133 cards per hour YMCKO 35 seconds per card 102 cards per hour YMCKOK Indicates the Ribbon type and the number of Ribbon ...

Page 18: ...0 Hz System Requirements x86 based PC or compatible Windows 2000 Windows XP Windows 2003 Windows Vista 32 bit only 500MHz computer with 256MB of RAM or higher 500MB free hard disk space or higher Weight and Size Single sided weight 8 lbs 3 65 kg Single sided size 7 90 H x 13 62 W x 8 14 D 200mmH x 346mmW x 207mmD Dual sided weight 12 lbs 5 45 kg Dual sided size 7 9 H x 18 28 W x 8 14 D 200mmH x 46...

Page 19: ...int Ribbon passes beneath the Printhead hundreds of thermal elements within the Printhead heat the dyes on the Ribbon When these dyes are heated they diffuse into the surface of the card A separate pass is made for each of the three color panels on the Ribbon By combining the colors of each panel and by varying the heat used to transfer these colors it is possible to print up to 16 7 million diffe...

Page 20: ...t also serves to cancel the current print job and reset the Printer for the next print job If a card is left within the Printer after a print job is canceled it will automatically be ejected when the Printer is turned back ON Pause button The Pause button is used to pause the Printer during normal operation and also to resume operation after an error condition is cleared Note In general as the ico...

Page 21: ... benefits print Ribbons are available in resin only dye sublimation only and combination dye sublimation resin versions To make it easier to remember which print Ribbons are which a letter code has been developed to indicate the type of Ribbon panels found on each Ribbon This letter code is as follows C30e DTC400e Dye Sublimation Yellow Panel Dye Sublimation Magenta Panel Dye Sublimation Cyan Pane...

Page 22: ...chrome ID card applications Resin black bar codes are readable by both infrared and visible light bar codes scanners Premium Resin Black K provides 1 000 prints This Ribbon provides maximum resin durability ideal for applications such as access control where cards are repeatedly swiped through a Magnetic Stripe reader Resin black bar codes are readable by both infrared and visible light bar codes ...

Page 23: ...y lead to poor print quality and will greatly reduce the life of the Printhead 2 Always store the card stock in its original packaging or in a clean dust free container 3 Do not print onto cards that have been dropped or soiled Note Printhead damage caused by contaminated or poor quality cards will automatically void the Printhead s factory warranty 4 If printing onto cards with a pre punched slot...

Page 24: ...nts This Ribbon is used to print full color photo ID cards along with resin black text and bar codes Both infrared and visible light bar code scanners can read bar codes printed with resin black An overlay panel O is included to protect the full color dye sublimation printing YMCKOK The designation of colored Ribbon by the Panels of color in the order in which they are printed Yellow Y Magenta M C...

Page 25: ...cards have an uneven surface that will inhibit consistent color transfer Certain types of smart card chips are raised slightly above the cards surface which also results in poor color transfer UltraCard Stock Due to the importance of using high quality blank cards a factory approved card stock called UltraCard is available and recommended for best results UltraCard stock has a glossy PVC laminate ...

Page 26: ...a C30e M30e Card Printer User Guide Rev 1 0 2 12 The System Requirements are as follows x86 PC or compatible Windows 2000 Windows XP Windows 2003 500MHz computer with 256MB of RAM or higher 500MB free hard disk space or higher Printer Setup and Installation ...

Page 27: ...w for adequate clearance in front of the unit to accommodate the unit with its Covers open Do not install unit near heat sources such as radiators or air ducts or in a place subject to direct sunlight excessive dust mechanical vibration or shock About Moisture Condensation If the unit is brought directly from a cold to a warm location or is placed in a very damp room moisture may condense inside t...

Page 28: ...to ensure that no damage has occurred during shipping Make sure that all supplied accessories are included with your unit Check that the following items are included Power Supply US EU Power Cable Software Installation CD User Guide User Guide Warranty Statement Registration Card and Compliancy Document Reviewing the Printer front view Input Hopper Output Hopper Cartridge Bay ...

Page 29: ...er Follow this procedure Note Do not connect the Printer s USB cable until prompted during the Printer Driver installation Step Procedure 1 Plug the AC adapter power cable into the back of the Printer See Display A 2 Plug the wall power cable into the AC power adapter 3 Plug the wall power cable into a standard 110VAC power outlet Display A Shows back of Printer with AC power cable below ...

Page 30: ...0e M30e Card Printer User Guide Rev 1 0 3 4 Flipper Table Module Assembly The Flipper Table Module Assembly D900200 is an automated Flipping Module that allows the Printer to print on the frontside and backside of each card Display Flipper Table Module Assembly ...

Page 31: ...wn as shown below 2 a Remove the liner on the Card Cleaning Roller before installing the Cartridge as shown in Display A upper right arrow of display b Remove the Ribbon securing tape as shown in Display A middle right arrow of display 3 Slide the Ribbon Cartridge into the Printer as shown in this section 4 Raise the front Cover and press the front Cover s black rubber pad or touch pad to secure i...

Page 32: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 3 6 Display B Shows direction that Cartridge is inserted in the Printer ...

Page 33: ...aded with the print side down and if applicable the magnetic strip up and towards the front of the Printer To print using Batch Mode follow the instructions below Step Procedure 1 Open the Card Hopper Cover 2 Press the Card Hopper Load Lever down until the Card Tray locks into place as shown in Display B in this section 3 Load up to 100 cards into the Hopper with the print side down If using cards...

Page 34: ...SE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 3 8 Display B Press the Card Hopper Load Lever down Insert the cards Here the Lever is still up Here the Lever is pressed down ...

Page 35: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 3 9 Here are the cards ready to insert Here the Input Hopper Door is closed ...

Page 36: ...ersona C30e M30e Card Printer User Guide Rev 1 0 3 10 Lowering the Card Output Hopper Step Procedure 1 The DTC400e C30e M30e comes with a Card Output Hopper to hold cards after they have been printed Pull the Output Hopper down until it snaps into place ...

Page 37: ...n CD into your computer s CD drive After a few seconds the CD s installer program will automatically open Follow the CD s on screen Procedures to complete installation Note If the CD does not automatically open use My Computer or Windows Explorer to view the contents of the CD Then double click on the Setup exe file listed on the CD 2 Click on the following buttons to install the appropriate Print...

Page 38: ...cs Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 3 12 3 Click on the Next button to continue with the Setup program 4 Read the License Agreement Select the I accept the license agreement option and click Next to continue ...

Page 39: ...1 0 3 13 5 Select Local Connection USB if the printer is equipped with a USB port and click Next to continue with the installation OR Select Network Connection Ethernet if the printer is equipped with an Ethernet port and enter the Printer s IP address Click Next to continue with the installation ...

Page 40: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 3 14 6 Click Next to begin the installation ...

Page 41: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 3 15 7 Wait while the DTC400e C30e M30e Card Printer is configuring your new software installation ...

Page 42: ...0e Persona C30e M30e Card Printer User Guide Rev 1 0 3 16 8 This step only applies to local connection installation USB a Connect the USB cable to the Printer b Turn ON the Printer at this time if it is not already ON c Wait during the installation ...

Page 43: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 3 17 9 Select the installed Ribbon Type DTC400e C30e M30e ...

Page 44: ...ED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 3 18 10 Click on the Finish button to complete the Setup 11 Click the Exit button to exit the installer as shown below ...

Page 45: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 3 19 OR Click on Install the Fargo Workbench 12 You have completed the installation ...

Page 46: ...M30e Card Printer under the Printers window c Select Printing Preferences under the Printer drop down menu This will bring up the Printing Preferences window 2 a Select the Card tab and then click on the Test Print button as shown in Display A in this section Important Ensure that the Ribbon is installed before proceeding The correct Ribbon type is selected in the Device Options tab b When the Tes...

Page 47: ... Printer User Guide Rev 1 0 3 21 Printer Transport Moving the Printer to another location Step Procedure 1 The Printer can be transported by gripping it under the back lid as shown in the photo below 2 You have completed the setup and installation procedures in this section ...

Page 48: ...procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment or media damage refer to ...

Page 49: ...ete Driver was recently removed d Ensure the correct setup options within the Printer Driver are selected e Confirm that the Driver is current by checking at www fargo com 3 Confirm the correct installation of the Flipper Table Module Assembly a Reboot the computer b Ensure that the Print Both Sides option in the Printer Driver is set correctly c Verify the Flipper Table Module Assembly is functio...

Page 50: ...le on the menu bar and select Print 5 Determine whether there is adequate hard Drive space Note A large volume of temporary files on the computer can cause communications errors a Access the temporary files by following this process Search for all folders called TEMP Once found clear out the contents of the folders If using Windows 2000 XP run the System Utility Disk Defragmenter found in the Acce...

Page 51: ... supplies are in use in the Printer Resolving a Card Not Fed Error Cards will not feed off the Hopper Step Procedure 1 Review the following information Symptom Cards will not feed at all Printer Error State Card is not being detected by the Card TOF Sensor 11 seconds after the initiation of a print job causing the Printer to produce an error Driver Monitor Error Display Unable to Feed Card ...

Page 52: ...ace c Use the Fargo Workbench Printer Utility to send a test print to the Printer d Gently touch the Card Hopper Feed Roller to verify that it is turning e If Roller is NOT turning continue to Step 7 f If Roller is turning continue to Step 6 6 Check Hopper Tray Spring Tension a Open Card Hopper Cover b Use the Fargo Workbench Printer Utility to send a test print to the Printer c When the Card Hopp...

Page 53: ...30e M30e Card Printer User Guide Rev 1 0 4 6 8 Replace Card Hopper Feed Motor a Replace the Card Hopper Feed Motor b Use the Fargo Workbench Printer Utility to send a test print to the Printer c If the Card Hopper Feed Motor does not turn replace the Main Board ...

Page 54: ... factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptoms Two or more cards feed at the same time causing the cards to jam at the Card Hopper Roller Printer is out of cards Printer Error State Card is not being detected by card TOF Sensor 11 sec after the initiation of a print job causing the Printer to produce an error Driver Monitor Error D...

Page 55: ...e the Card Hopper Cover to release the Card Tray f Press on the Resume button g If the cards do not feed continue to Step 3 3 Press the Cancel Print button on the Driver Monitor Error Display Message 4 Reboot the Printer by cycling the power 5 Check Card Feed TOF Sensor a Remove the Printers rear cover b Use a digital volt meter to place the Positive lead to pin 9 of the J 4 Main Board connection ...

Page 56: ...supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer RFID Sensor does not detect a recognizable signal from the Ribbon Printer Error State The Ribbon tag information is corrupted or incorrect Driver Monitor Error Display Ribbon RFID Error 2 Replace the Print Ribbon a Replace the Print Ribbon Cartridge b Press on the Resume button c If the error conti...

Page 57: ... data Driver Monitor Error Display Mag Verify Error 2 Check to ensure that the cards are loaded with the Magnetic Stripe facing Up and towards the front of the Printer 3 a Press on the Resume button b If the error continues continue to step 4 4 Verify the Driver settings if cards are loaded properly See the Using the Magnetic Encoding tab Persona C30e M30e procedure 5 Verify that data is being enc...

Page 58: ... Verify that the Magnetic Module is seated securely into the Magnetic Module docking station e If the Magnetic Module is properly seated replace the magnetic head as needed Note in the Parts Replacement Section f If data is being written to the Magnetic Stripe the Magnetic Offset may need to be adjusted See the Using the Mag Top of Form Option procedure 6 Verify that the coercivity of the cards ma...

Page 59: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 4 12 ...

Page 60: ...he Printer Driver Monitor Error Display No Magnetic Encoder Installed 2 Press the Cancel Print button on the Driver Monitor Error Display Message 3 Reboot the Printer by cycling the power 4 Verify that the Printer has a Magnetic Encoder installed a Open the front cover b Verify that the Printer has a Magnetic Module installed Note If the Printer is equipped with a Magnetic Encoder Module ensure th...

Page 61: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 4 14 was sent in error check the appropriate software user s manual for encoding instructions ...

Page 62: ...plies are in use in the Printer Step Procedure 1 Review the following information Symptom There is no magnetic card in the printer Printer Error State A print job with Magnetic encoding data was sent to the printer but the card does not have a magnetic stripe on it Driver Monitor Error Display No Mag Strip Present 2 Verify card has magnetic stripe and it is placed in the hopper correctly Magnetic ...

Page 63: ...d Encoder Installed 2 Press the Cancel Print button on the Driver Monitor Error Display Message 3 Reboot the Printer by cycling the power 4 Verify that the Printer has a Smart Card Encoder installed c Open the front cover d Verify that the Printer has a Smart Card Module installed Note If the Printer is equipped with a Smart Card Encoder Module ensure that it is seated securely into the Module doc...

Page 64: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 4 17 ...

Page 65: ...d Encoder Installed 2 Press the Cancel Print button on the Driver Monitor Error Display Message 3 Reboot the Printer by cycling the power 4 Verify that the Printer has a Prox Card Encoder installed e Open the front cover f Verify that the Printer has a Prox Card Module installed Note If the Printer is equipped with a Prox Card Encoder Module ensure that it is seated securely into the Module dockin...

Page 66: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 4 19 ...

Page 67: ...ntegrity Step Procedure 1 Review the following information Symptom The Printer rolls through Ribbon and errors out Printer Error State The Printer cannot find the next panel on the Ribbon Driver Monitor Error Display Ribbon Sensor Error 2 Open the front cover and remove the Ribbon Cartridge a Check that the Ribbon is in good condition and not wrinkled or broken b If Ribbon is broke or wrinkled rep...

Page 68: ...ck the light while calibrating this sensor If the issue persists continue to Step 8 8 Replace the Ribbon Sensor Resolving a Ribbon Break Jam Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Note Using the printer in direct sunlight may adversely affect the ribbon sensor integrity Step Procedure 1 Review the following information Symptom Th...

Page 69: ...ssue persists continue to Step 4 4 Repair the Ribbon and wind up the take up roll 4 color panels past the damaged area a Press on the Resume button b If the issue persists continue to Step 5 5 Use the Fargo Workbench Printer Utility to cycle the Printhead to ensure proper Printhead operation If the Printhead does not cycle properly see Resolving the Headlift Motor Sensor Error If the Printhead fun...

Page 70: ...Card Printer User Guide Rev 1 0 4 23 7 Remove the rear cover in order to check that the Ribbon Encoder Sensor is securely connected to the J 4 Main Board connection and to the Encoder Sensor a Press on the Resume button b If the issue persists replace the Encoder Sensor ...

Page 71: ...authorized supplies are in use in the Printer Note Using the printer in direct sunlight may adversely affect the ribbon sensor integrity Step Procedure 1 Review the following information Symptom Printer will not print Printer Error State The Ribbon Sensor has detected the End of Ribbon mark Driver Monitor Error Display Ribbon Out 2 Replace the Ribbon Cartridge a Press on the Resume button ...

Page 72: ...ter Error State The Printer RFID Sensor is not receiving a signal from the Ribbon Driver Monitor Error Display No Ribbon Installed 2 Verify that a Ribbon Cartridge is installed in the Printer a Press on the Resume button b If the issue persists continue to Step 3 3 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board J 5 and the RFID Sensor If the conn...

Page 73: ...m Printer errors out as soon as it receives data from the PC Printer Error State The Ribbon installed does not match the Printer model Driver Monitor Error Display Invalid Ribbon 2 Verify that the Ribbon Cartridge installed is designed for the correct Printer model 3 Press on the Resume button If the issue persists continue to Step 4 4 Remove the rear cover and check that the Ribbon RFID cable is ...

Page 74: ...LY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 4 27 Press on the Resume button If the connections are good or if the issue persists continue to Step 5 5 Replace the Ribbon RFID Sensor ...

Page 75: ... from the PC Printer Error State The Ribbon installed does not match the Printer Driver information Driver Monitor Error Display Wrong Ribbon Installed 2 Verify the Driver settings are correct a Open the Printer Control Panel from the Computer If using Windows 2000 XP right click on the DTC400e C30e M30e Card Printer and select Printing Preferences b Click on the Device Option tab c Click on the a...

Page 76: ...4 29 4 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board J 5 and the RFID Sensor If the connections are loose reattach it Press on the Resume button If the connections are good or if the issue persists continue to Step 5 5 Replace the Ribbon RFID Sensor ...

Page 77: ... card motion Driver Monitor Error Display Card Jam 2 Look for a jammed card in the Printer a Open the Printer s front cover b Remove the Ribbon Cartridge from the Printer c Check to see if a card is jammed in the print station of the Printer d If a card is found in the print station continue to Step 3 e If no card was found in the print station continue to Step 4 3 Clearing a jammed card a If a ca...

Page 78: ...Remove the rear cover b Using a Digital Voltmeter connect the negative lead to ground c Connect the positive lead to Pin 10 of J4 If blocked the Sensor should read 4 9 to 5 5 VDC If unblocked the Sensor should read 0 15 to 0 18 VDC d If the voltages do not read correctly replace the Sensor Note Contact an authorized repair center ...

Page 79: ...ror State Card TOF Sensor is detecting no card motion Driver Monitor Error Display Card Jam Encoder Step Procedure 2 a Look for a jammed card in the Printer b Open the Printer s front cover c Remove the Ribbon Cartridge from the Printer d Check to see if a card is jammed in the encoding station of the Printer 3 Clearing a jammed card a If a card is jammed in the station use the Forward button and ...

Page 80: ...l the button on the Printer 4 Test the Card Sensor e Remove the rear cover f Using a Digital Voltmeter connect the negative lead to ground g Connect the positive lead to Pin 10 of J4 If blocked the Sensor should read 4 9 to 5 5 VDC If unblocked the Sensor should read 0 15 to 0 18 VDC h If the voltages do not read correctly replace the Sensor Note Contact an authorized repair center ...

Page 81: ...g information Symptom The Printhead continuously cycles or does not cycle at all Printer Error State Headlift Sensor is not detecting movement from the Headlift Cam Driver Monitor Error Display Headlift Error 2 Press the Cancel Print button on the Driver Monitor Error Display Message 3 Reboot the Printer by cycling the power 4 Cycle the Headlift Motors a Use the Fargo Diagnostic utility to cycle t...

Page 82: ... Test the Headlift Sensor a Remove the back cover b Attach the positive lead from a Digital Voltmeter to Pin 1 of J9 Attach the negative lead to the Pin 3 of J9 If open the Sensor should read 0 17 to 0 9 VDC If closed the Sensor should read 4 9 to 5 5 VDC c Replace the Sensor if the voltages do not read correctly Note Contact an authorized repair center d If the Motor does turn continue to Step 7 ...

Page 83: ... cover is open Driver Monitor Error Display None 2 Check for debris as follows a Open the front cover and check that no debris has accumulated in the Sensor opening Use compressed air to clean the opening as needed b If the Sensor still does not work continue to Step 3 3 Check that the Sensor tab on the front cover is not damaged a Open the front cover and examine the Lid Sensor tab for damage if ...

Page 84: ...n run open the front cover b Remove the Print Ribbon from the Printer c Visually inspect the set of panels that were last used by the Printer d If an image is noticeable on the used Ribbon continue to Step 4 e If an image is not noticeable on the used Ribbon continue to Step 5 4 Adjust the placement a Reset the Printer to clear any Error Messages by removing the power and reapplying it b Open the ...

Page 85: ...e that Power and Data Cable that connects to the Printhead is properly seated f Remove the Back Cover g Ensure that the Printhead Power Data Cable is properly seated on J16 on the Main board h If still having blank card issues continue to Step 6 6 Ensure that the proper voltage is being applied to the Printhead a Remove the back cover b Using a Digital Voltmeter connect the negative lead to ground...

Page 86: ...sume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom An error message will be displayed when a rewriteable job is submitted to the Printer and there is a Ribbon in the Printer Printer Error State The error message will instruct the user to remove the ribbon from the printer Driver Monitor Error Display Remove Ribbon ...

Page 87: ...pper Table Module problem All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Flipper Table Module Assembly is not functioning Printer Error State The Printer is unable to communicate with the Flipper Module Driver Monitor Error Display No Flipper Module ...

Page 88: ... The Flipper Table has jammed while either aligning itself or flipping a card Driver Monitor Error Display Flipper Jam 2 Open the Printer s Flipper Table Module Cover a Clear any cards in the Flipper Table Module by using the Forward and or Reverse buttons located on the Printer s Top Cover b Ensure that the Flipper Table Module can rotate freely c Close the Printer s Flipper Table Module d Press ...

Page 89: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 4 42 ...

Page 90: ...are in use in the Printer Step Procedure 1 Review the following information Symptom A thin line or scratch travels the entire length of the card See sample image below Printer Error State None Driver Monitor Error Display None 2 Check the card stock for scratches Replace the cards as needed 3 Examine the Printhead for visible damage 4 Clean the Printhead See the procedure Cleaning the Printhead 5 ...

Page 91: ...ure 1 Review the following information Symptom Prints have spots white or colored voids and or dust on them See sample image below Printer Error State None Driver Monitor Error Display None 2 Ensure the cards are clean and stored in a dust free environment Do not use cards with embedded contaminants in the surface 3 Clean the inside of the Printer See Cleaning the Printer s Interior 4 Clean the Cl...

Page 92: ...ter Step Procedure 1 Review the following information Symptom Printed cards are too dark or too light Printer Error State None Driver Monitor Error Display None 2 Run a self test to ensure that the issue is not with the Driver settings 3 Adjust the Dye Sub Intensity setting within the Image Color tab of the Printer Driver See Using the Image Color tab C30e M30e procedure 4 Correct the Image Darkne...

Page 93: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 4 46 ...

Page 94: ...ure 1 Review the following information Symptom Printed cards have off colored lines or streaks on them Printer Error State None Driver Monitor Error Display None 2 Confirm that the Printer is using the most current Driver via http www fargo com 3 Reduce the Dye Sub Intensity setting within the Image Color tab of the Printer Driver See the Using the Image Color tab C30e M30e 4 Reduce the Image Dark...

Page 95: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 4 48 ...

Page 96: ... that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Black resin text and barcodes appear smeared or too thick Printer Error State None Driver Monitor Error Display None 2 Reduce the Resin Heat setting within the Image Color tab of the Printer Driver See the Using the Image Color tab C30e M30e 3 Reduce the Image Darkness ...

Page 97: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 4 50 ...

Page 98: ...t only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Black resin text and barcodes appear faded or too light Printer Error State None Driver Monitor Error Display None 2 Increase the Resin Heat setting within the Image Color tab of the Printer Driver 3 Increase the Image Darkness See the Using the Image Darkness Option procedure ...

Page 99: ...C30e M30e for instructions on changing the Printer s internal settings Step Procedure 1 Review the following information Symptom Printing is cut off or is not centered on the card or a white border appears Printer Error State None Driver Monitor Error Display None 2 Verify if the Image Position option within the Calibrate tab is set correctly or incorrectly a Open the Printer Control Panel from th...

Page 100: ... Setting is set correctly or incorrectly See the graphic below If the white border is on the leading edge of the card adjust the Horizontal value by 2 If the white border is on the trailing edge of the card adjust the Horizontal value by 2 a Click on OK b Run a self test c If the white border is diminished continue the adjustment until it is gone ...

Page 101: ... correctly or incorrectly See the graphic below a Adjust the value as described below If the white border is on the top edge of the card adjust the Vertical value by 2 If the white border is on the bottom edge of the card adjust the Vertical value by 2 b Click on OK c Run a self test d If the white border is diminished continue the adjustment until it is gone ...

Page 102: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 4 55 ...

Page 103: ...ormation Symptom Photos on the cards look pixilated or grainy as shown below Printer Error State None Driver Monitor Error Display None 2 Use high resolution 24 bit color images to always capture an image at a 24 bit color setting at 300 dpi at the same size that it will be printed on the card as captured either with a scanner or with a digital camera If a small or low resolution image is stretche...

Page 104: ...idge is installed and that cards are properly loaded Caution If the power is ON disconnect the Power Cable from the Printer s rear panel 2 Press and hold the Pause Resume button 3 While holding down the Pause Resume button plug the power cable back into the Printer 4 Full Color Ribbon Cartridge installed The Printer will print a 3 color process gray scale on the front of the card The overlay pass ...

Page 105: ...ICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 4 58 Running the Standard Self Test Print Display A Full Color Test Print DTC400e C30e Display B Test Print M30e ...

Page 106: ...nducted or c a part has been replaced to check for proper Printer operation Step Procedure 1 Remove Ribbon Cartridge from the Printer and close the front cover Caution If the power is ON disconnect the Power Cable from the Printer s rear panel 2 Press and hold the Pause Resume button 3 While holding down the Pause Resume button plug the power cable back into the Printer 4 The Printer will Encode m...

Page 107: ...PC via a USB interface Technical Specification Ethernet Option Here are the system requirements for Ethernet Caution For safety purposes Ethernet is not intended for a direct connection outside of the building Function Requirement Network An IEEE 802 3 10 100 Base T Ethernet network is required Printer A Printer with the Ethernet option installed is required Printer Configuration Since TCP IP is u...

Page 108: ... Printer configuration with any web browser Log Messages Provides logging of usage and error events via e mail UDP or TCP IP Password Security Provides security with passwords and configurable User permission levels Telnet Provides a Telnet command line interpreter for Printer configuration SNMP Provides an SNMP agent that supports MIB II Upgrades Provides support for Firmware upgrades over the ne...

Page 109: ...ot a print job has been successful Also the User knows what problems have been encountered while processing the print job Printing using Ethernet works in a manner similar to the USB connected PC printer Reviewing the Web Page Server An HTTP service serves web pages that provide an interface through which to configure and monitor the Printer Note Users may also monitor all print jobs that have bee...

Page 110: ...re shows how to initiate a Telnet session from a PC in order to access the Telnet services provided by the Printer Follow these instructions to issue Telnet commands See the next section for related Ethernet Printer Troubleshooting procedures Step Description 1 Identify the IP address of your Printer 2 Initiate a Telnet session from a DOS window on your PC At the DOS prompt enter telnet IP Address...

Page 111: ... a test of the Ethernet interface ping IPADDR all Display all information about this Printer list all diff Display all differences between current and stored network settings list diff uptime Display how long since the interface was last reset list uptime sysinfo Display information about the Printer i e model label contact location Firmware version and date and serial number list sysinfo ribbon D...

Page 112: ...the location string set sysinfo location STRING label Set the label string set sysinfo label STRING sysinf o from Set all strings from default or current settings set sysinfo from default current nam e Change the name of a system log path set syslog LOG_NAME name NEW_NAME type Change the type of a system log path This starts or stops logging on start of jobs or on faults set syslog LOG_NAME type j...

Page 113: ...change network interface settings set user type NAME root guest set user from Restore User setting from default or stored settings set user from default stored addr Store a new IP address store net addr ADDRESS mask Store a new address mask store net mask MASK gateway Store a new default gateway store net gateway ADDRESS dns Store a new DNS server address store net dns ADDRESS domain Store a new D...

Page 114: ...fc mode auto 10half 10full 100half 1 00full ifc from Set the Ethernet mode settings from the default or current settings store ifc from default current save Save all current settings as the stored settings in the permanent memory save load Take the settings from the stored memory and make them the current settings load lpstat Display information about the Printer status This includes the status an...

Page 115: ...ying the Printer Connection procedure See below 2 Follow the Verifying the Printer IP address procedure 3 Follow the Verifying that your PC can access the Printer using the ping command procedure 4 Verify that you are choosing the correct Printer Driver Note The Driver must match the model of the Printer 5 Verify that the port configuration of the PC Printer Driver is set to communicate to the Pri...

Page 116: ... address 0 0 0 0 in not valid If the IP address is valid go to step 4 below If the IP address is not valid go to step 2 below 2 If your network is using DHCP then Use IP Tracer to verify that the Printer has not been configured to use a static address Note This guideline applies unless you have a known unused static IP address assigned to this Printer 3 If you are using a static IP address then Ve...

Page 117: ... prompt enter ping IP Address Example C ping 210 1 10 240 If the ping response is successful move on to the next troubleshooting procedure See Display A below If the ping response is not successful continue to step 2 of this procedure See Display B below Display A Example of sending a ping to the Printer with a successful response Display B Example of ping timeout to an invalid IP address 2 Verify...

Page 118: ...ep Procedure 1 Try printing a test page from the Printer Driver properties window a Open the Printer Driver properties window b Select Start Settings Printers and Faxes your Printer Driver name i e DTC400e or C30e Card Printer Properties c Ensure that the printing preferences are set correctly for the Ribbon installed in your Printer d Then select the Print Test page button See the next section 2 ...

Page 119: ...make this connection How can I find the MAC address of my Ethernet Printer If you know the IP address of your Printer you can access this through the home web page of the Print Server OR If you do not know the IP address or the Printer does not work with a usable IP address then the MAC Address can be found using the IP Tracer tool How can I find the IP address of my Ethernet Printer See Verifying...

Page 120: ...go Workbench Printer Utility Fargo Workbench 2 Select the Fargo Printer to upgrade from the drop down box 3 Go to the Firmware Updates tab 4 If you need to download the update file from the Internet select the Download Firmware button 5 Choose the update file with the Select Firmware button 6 Put your Printer into the upgrade mode See the instructions for your specific Fargo Printer 7 Select the S...

Page 121: ... Printer Driver to connect to a different Printer or different IP address Use the Windows Add Printer Wizard to create a printer instance to communicate to the printer at the new IP address This may require adding a new Remote TCP IP Card Printer Port configured to communicate to the printer at the proper IP address See the appropriate Windows documentation for additional help How can I verify cha...

Page 122: ...s Note You can save static addresses However they are not used until you reconfigure the Printer to use those static addresses and reboot the Printer How do I set the Printer to work with a static IP address You can use the web pages if you know the current IP address Select the Use the following IP address button on the Network web page OR Use the IP Tracer tool which allows you to find Printers ...

Page 123: ...IP protocols ICMP Internet Control Message Protocol The Basic message protocol for the internet DHCP Dynamic Host Configuration Protocol The protocol used by a network to automatically assign network settings to connected devices so that they will work together DNS Domain Name System Defines the Network protocol that allows devices to find IP addresses from a network name server DNS Server Address...

Page 124: ... mask Specifies a 32 bit value that routers use to send a message to the correct subnet Default gateway Specifies the address of the router in a network using subnets that forwards traffic to a destination outside of the subnet of the transmitting device Telnet This is a common terminal emulation program that allows a User to send commands to a TCP IP connected device and receive the responses UDP...

Page 125: ... This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe al...

Page 126: ...USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 2 DTC400e C30e M30e Print Driver Options The window title reflects the C30e Printer Driver in use as shown in this section ...

Page 127: ...red unit of measurement Note No 1 When designing a card format always set the card size or page size within the card design program to the exact dimensions of a CR 79 or CR 80 card Note No 2 The Card Size indicates that the Printer accepts standard credit card size CR 80 ISO ID 1 cards or CR 79 sized cards The dimensions of the total print area for this card size appear in the Print Width and Prin...

Page 128: ...ev 1 0 6 4 Adjusting the Orientation Option Step Description 1 Select Portrait to cause the card to print in a vertical orientation OR Select Landscape to cause the card to print in a horizontal orientation Note An icon illustrating a printed card helps represent the difference between the two ...

Page 129: ...NLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 5 Selecting the number of copies Step Description 1 Select the number of copies by clicking on the UP or DOWN arrows as shown below ...

Page 130: ...argo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 6 Using the Diagnostics button under the Card tab Step Description 1 Click Diagnostics to bring up the Fargo Workbench Printer Utility window ...

Page 131: ...r Option Step Description 1 Click Clean Printer to display the Clean Printer Utility window 2 Remove all cards from the Card Hopper and close the Hopper door 3 Open the Front Cover and remove the Ribbon Cartridge 4 Remove the paper backing from both sides of the Cleaning Card 5 Place the Cleaning card into the Single Feed Slot ...

Page 132: ...s Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 8 6 Click Clean Note The Printer will begin to feed the cleaning card through the card path 7 Reinsert the print Ribbon and cards after the cleaning procedure has completed ...

Page 133: ...r and that the Printer is functioning properly Ensure that an YMCKOK Ribbon is installed in order for a DTC400e C30e Card Printer with a Flipper Table Module to print a dual sided image 2 Click Test Print to send a simple self test print to the M30e Printer Ensure that the Ribbon is installed for M30e Ensure that the computer is effectively communicating with the Printer and that the Printer is fu...

Page 134: ...s Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 10 Using the About button Step Description 1 Click About to open a dialog box containing the copyright and version date code information about this Printer Driver software ...

Page 135: ...SE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 11 Using the Device Options tab DTC400e C30e or M30e The DTC400e C30e window with the Device Options tab is displayed below ...

Page 136: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 12 The M30e window with the Device Options tab is displayed below ...

Page 137: ...w Magenta Cyan Resin Black Overlay OR YMCKO Yellow Magenta Cyan Resin Black Overlay Half Panel OR YMCKOK Yellow Magenta Cyan Resin Black Overlay Resin Black OR KO Resin Black Overlay OR K Standard or Premium Resin OR Colored Resin Colored Resin is available in Red Blue Green or White OR Metallic Resin Metallic Resin is available in Gold or Silver OR YMCFKO Yellow Magenta Cyan Fluorescing Resin Bla...

Page 138: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 14 ...

Page 139: ...ser Guide Rev 1 0 6 15 Use the Ribbon Type option to select Print Ribbons for the M30e Step Description 1 Select the appropriate Ribbon for the type of Print Ribbon in use K Standard Resin K Premium Resin Colored Resin Metallic Resin KO Premium Resin Overlay BO Dye sub Black Overlay ...

Page 140: ...e to the correct setting or validate It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct 2 Click Test Print to send a simple self test print to the DTC400e C30ePrinter Ensure that an YMCKO Ribbon is installed Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly Ensure that an...

Page 141: ...inter User Guide Rev 1 0 6 17 3 Click Test Print to send a simple self test print to the M30e Printer Ensure that the Premium Resin Ribbon is installed for M30e Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly ...

Page 142: ...ill bring up the DTC400e C30e Card Printer Properties window as shown on the next page 2 Click the Color Management tab 3 Click Manual 4 Click DTC400e C30e CLR_E for improved color matching Note This color profile has better screen to printer matching OR Click DTC400e C30e CLR_O if you already have an existing base of cards using this color profile and you want to maintain the same color matching ...

Page 143: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 19 ...

Page 144: ...simple yet fast color balance adjustments b for more natural looking images without actually utilizing any specific color matching or c for customized printed coloring of the cards through the Image Color tab OR Select Monitor for the Printer Driver to make color corrections similar to the Algebraic option but through a more complex color matching algorithm OR Select System Color Management for Wi...

Page 145: ...elect the appropriate dither method according to the type of image to be printed This option affects objects printed with a resin only print Ribbon Step Procedure 1 Select Optimized for Photo when printing photo quality images with resin OR Select Optimized for Graphics when printing drawings and graphics e g clipart logos etc with resin ...

Page 146: ...ng Note The program must be able to send down two or more separate pages to be printed within the same document 2 Page 1 will be transferred to the front side of the card Page 2 will be transferred to the backside of the card Note The Printer Driver will always place all odd numbered pages on the front side of the card and all even numbered pages on the back side with this option selected If an od...

Page 147: ...his option to automatically print full color on the front of a card and resin black on the back of a card using either of the Full color YMCKO or YMCKOK Print Ribbons If using the YMCKO Ribbon type the front of the card is printed with the Ribbon s YMC Panels and the back is printed with the K Panel and the O Panel is printed on the front If using the YMCKOK Ribbon type the front of the card is pr...

Page 148: ...ng the Print Back Side First option Step Procedure 1 Select this option If you need to print the first page of a two page document on the backside of the card OR If you need to print the resin black on the chip side of the Smartcard The second page of the document will be printed on the front side of the card ...

Page 149: ...1 Select this option to print only onto the back of a card Note Load the cards in the standard manner When this option is selected the Print Both Sides option is automatically disabled When attempting to print a two page document if Print Back Side Only is selected the first page of the document will print on the backside of the card The second page of the document will then be printed on the back...

Page 150: ...options Use this option to change the position of the printed image in relation to the location of a card s Magnetic Stripe or smart chip Step Procedure 1 Select Rotate Front 180 Degrees to rotate the image on the front of the card by 180 degrees when printed OR Select the Rotate Back 180 Degrees to rotate the image on the back of the card by 180 degrees when printed ...

Page 151: ...capabilities of the Printer Note This option still allows the Printer to encode cards Step Description 1 Select Disable Printing to encode or re encode cards to save time and avoid the use of printing supplies Note When this option is selected no print data will be sent to the Printer All encoding instructions will be sent according to how they are configured within the software ...

Page 152: ...of Yellow Magenta and Cyan Note In most cases the default settings of these options will suffice 2 Control the overall darkness and lightness of the printed image by adjusting the Dye Sub Intensity slider Move the slide to the left to cause less heat to be used in the printing process thus generating a lighter print Move the slide to the right to cause more heat to be used thus generating a darker...

Page 153: ...nting with a resin only Ribbon by adjusting the Resin Heat slide Step Procedure 1 Adjust the Resin Heat Front K or the Resin Head Back K as needed Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR Move the slide to the right to a cause more heat to be used or b cause the resin image to be darker or more saturate...

Page 154: ...r uses when printing with the overlay panel of a Ribbon Note This control can be helpful for fine tuning the transfer of overlay onto the card Step Procedure 1 Move the slide to the left to cause less heat to be used in the printing process Note Certain card types may need additional heat for better transfer of the overlay material OR Move the slide to the right to cause more heat to be used ...

Page 155: ...Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 31 Using the Color Matching option and Default button Step Procedure 1 To return all options to their factory settings click Default DTDC400e C30e M30e ...

Page 156: ...ev 1 0 6 32 Using the Calibrate tab DTC400e C30e M30e Use the Calibrate tab to a control the position of the printable area in relation to the card b calibrate Sensors and c adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer s memory ...

Page 157: ...Vertical and Horizontal adjustment arrows to adjust the Image Position values When adjusting these values keep in mind that the card always remain in the same position while moving through the Printer regardless of image orientation To illustrate this the card illustration shown in the Image Position box will flip and rotate according to the Portrait Landscape or Rotate 180 Degrees selection The o...

Page 158: ...ter if a positive number is entered Move toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image Move toward the card output side of the Printer if a positive number is entered Move toward the card input side of the Printer if a negative number is entered Note No 1 The maximum value for the Vertical and Horizontal adjustments is 100 pixels...

Page 159: ...nc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 35 Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer s Ribbon Sensor see instructions in the Calibration window below ...

Page 160: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 36 Using the Sensors button See the previous page for the related procedure ...

Page 161: ...6 37 Using the Settings button Use the Settings button to bring up a dialog for adjusting the internal Printer settings which are customized for every Printer at the factory and saved directly within the Printer s memory Note You can select the Restore Defaults to restore the internal default settings ...

Page 162: ...tic Encoding tab Use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed Step Procedure 1 Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process Note The following describes these options and the Printer s magnetic encoding process ...

Page 163: ...netic encoding standard to use Category Description Installation The DTC400e C30e M30e Card Printer can be installed with one of two types of factory installed Magnetic Stripe Encoding Modules Magnetic Encoding options changing and modifying Change the encoding mode and coercivity setting or modify the ISO standards for Tracks 1 2 and 3 This can be done by correctly modifying these Magnetic Encodi...

Page 164: ...and inactive functions If you select ISO Encoding you send down a formatted set of characters Note This selection activates the track tabs However all functions on the Track tabs are inactive or gray and display ISO defaults which are the defaults listed for each track below The Shift Data Left check box remains unchecked and inactive ...

Page 165: ...r Guide Rev 1 0 6 41 Custom Encoding selection active and inactive functions If you select Custom Encoding all options are active The Default is ISO Encoding Note The defaults are the same as the ISO Encoding defaults However all functions on the Magnetic Track Options tabs are active ...

Page 166: ...Note The Coercivity dropdown function is active and the Bit Density Character Size Reverse Bit Order and Add Leading Zeros are also active when Raw Binary Encoding is selected Reverse Bit Order is used to reverse the character bits and is used for the encryption of data in specific programs Add Leading Zeros is used to add a set number of leading zeros to the magnetic string in order to move the s...

Page 167: ... Coercivity The User can select options for either High or Low Coercivity from the Driver Raw Bit Density The User can select the Configurable Bit Density option This option supports these standard configurable bit densities 75 Bits Per Inch BPI 128 BPI 210 BPI Custom BPI Raw Bit Density Per Track The User can select the Configurable Bit Density Character Size Reverse Bit Order and Add Leading Zer...

Page 168: ...6 44 JIS II Encoding selection active and inactive functions If you select JIS II Encoding specific standards are used Note This selection disables all the Magnetic Track Options tabs It also disables the Coercivity dropdown function and Shift Data Left checkbox option The default Coercivity is 600 Oe ...

Page 169: ...rocedure 1 Select the Coercivity option Oersted to use the Magnetic Stripe type that matches the card type High Coercivity to Super Coercivity 2750 4000 Oersted Fargo s High Coercivity UltraCard IIIs are 2750 Oe Medium Coercivity 600 Oersted Low Coercivity 300 Oersted 2 Select the Magnetic Track Selection option to specify which track is to be configured through the Magnetic Track Options if the a...

Page 170: ...n Use the Shift Data Left option which applies to all tracks when selected Note When this option is unchecked it is the default Step Procedure 1 Select this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe Note This is useful in situations that require cards to be readable with insert type readers ...

Page 171: ...pe s three tracks Note Click Default to reset the defaults for the current Magnetic Track Options tab only Step Procedure 1 Specify which of the three 3 tracks to customize by selecting one of the three track options After making the required selection the Magnetic Track Options box displays the current set of customization options for the selected track Remember that each track must be customized...

Page 172: ...ree tracks Customize each track independently of the other two Specify which track to customize by selecting one of the three track options Click Default to reset the defaults for the current Magnetic Track Options tab only Note 1 After making the required selection the Magnetic Track options box displays the current set of customization options for the selected track Note 2 For most applications ...

Page 173: ... currently selected track Note This character size includes the parity bit if enabled Step Procedure 1 Select 4 Bits to change the bits per character to 4 BPC Note This is the default for Track 3 Select 5 Bits to change the bits per character to 5 BPC Note This is the default for Tracks 2 and 3 OR Select 7 Bits to change the bits per character to 7 BPC Note This is the default for Track 1 OR Selec...

Page 174: ...ic data on the currently selected track Note This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the track Step Procedure 1 Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE Note This is the default for Track 1 OR Select ZERO to change the ASCII Offset to ZERO Note This is the de...

Page 175: ...tly selected track The default ISO Standard selections for this option are as follows Step Procedure 1 Select 75 BPI to change the bits per inch to 75 BPI Note This is the default for Track 2 OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI Note This is the default for Tracks 1 and 3 OR Select Custom BPI which enables the custom BPI ...

Page 176: ...his option to customize the LRC Generation Mode used to encode the magnetic data on the currently selected track Step Procedure 1 Select No LRC to change the LRC Generation to none OR Select Even Parity to change the LRC Generation to Even Parity Note This is the default for all tracks OR Select Odd Parity to change the LRC Generation to Odd Parity ...

Page 177: ...s option to customize the Character Parity used to encode the magnetic data on the currently selected track Step Procedure 1 Select No Parity to change the Character Parity to none OR Select Even Parity to change the Character Parity to Even Parity OR Select Odd Parity to change the Character Parity to Odd Parity Note This is the default for all tracks ...

Page 178: ...rinter User Guide Rev 1 0 6 54 Reviewing the ISO Track Locations The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe For track locations review the display below TRACK1 0 110 TRACK2 0 110 TRACK3 0 110 0 130 0 140 0 223 0 353 0 493 ...

Page 179: ...tring of Magnetic Track data If these characters are not added to the track data the text intended for the Magnetic Track will appear as printed text on the card To avoid this track information must be entered as described below Step Procedure 1 When entering track data the tilde character is entered first followed by the track number 1 2 or 3 on which the data should encode This is followed by th...

Page 180: ...String Track 1 1 JULIEANDERSON 1234567890 Track 2 2 1234567890987654321 Track 3 3 1234567890987654321 Track Start Sentinel End Sentinel Field Separator Valid Characters Maximum Number of Characters Track 1 ASCII 32 95 See the table below 78 Track 2 ASCII 48 63 See the table below 39 Track 3 ASCII 48 63 See the table below 106 ...

Page 181: ... Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 84 T 37 61 85 U 38 and 62 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y 42 66 B 90 Z 43 67 C 91 44 68 D 92 45 69 E 93 46 70 F 94 47 71 G 95 _ 48 0 72 H 49 1 73 I 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 O ...

Page 182: ...l where the Overlay O Panel and or the print area appear on a card Note This option is helpful if for example you would like to omit or block out the overlay or printing around a card s smart chip or Magnetic Stripe By default this option is set to print and overlay the entire card To customize the overlay and or print area select one of the options listed under Overlay Print Area ...

Page 183: ...0e M30e Card Printer User Guide Rev 1 0 6 59 Enabling the Back options Step Procedure 1 Select Print Both Sides under the Device Options tab to enable the Back option under the Overlay Print Area Note This same selection applies to the K Panel Resin back option ...

Page 184: ...Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 60 Using the Front option Overlay Print Area Step Procedure 1 Select Front to view the Overlay Print Area options for the front of the card ...

Page 185: ...ona C30e M30e Card Printer User Guide Rev 1 0 6 61 Using the Back option Overlay Print Area Step Procedure 1 Select Back to view the Overlay Print area options for the back of the card Note The Back option is only available if Print Both Sides is selected ...

Page 186: ...verlay and or print only in the space outside the selected and defined area OR Select Omit Smart Chip Area for the Printer to overlay and or print only in the space outside the standard location of a smart chip OR Select Omit Magnetic Stripe Area for the Printer to overlay and or print only in the space outside the standard location of an ISO Magnetic Stripe OR Select Omit Signature Area for the P...

Page 187: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 63 See the previous page for the related procedure ...

Page 188: ...e 1 Select For Print and Overlay for the defined area to apply to both the printing and overlay process OR Select For Overlay Only for the defined area to apply only to the overlay process Note In this mode printing will still be allowed over the entire card and only the overlay will be affected OR Select For Print Only No Overlay for the defined area to apply only to the print process Important I...

Page 189: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 65 See the previous page for the related procedure ...

Page 190: ...e Back option via the Back radio button b Select the Defined Area s option to activate the card grid in the upper half of the window It is through this card grid that up to five 5 Defined Areas can be assigned 2 When the card grid is first activated a small black square will appear at its default size of 2 x 2 5mm x 5mm and at its default location in the lower left hand corner 0 0 This square repr...

Page 191: ...he area size by actually printing a card and looking at it in the same orientation as when it exits the Printer 3 Measure the total size of the desired area and enter those dimensions into the dimension boxes Note The minimum size an area is 2 x 2 5mm x 5mm 35 1 9 Karen Atkins Access Level 2 ID 1234478 4 Measure from the lower left corner of the card up and over to the lower left corner of for the...

Page 192: ... the card orientation as it exits the Printer b Measure the defined area location based on the printed card Note If selecting the Rotate Front 180 Degrees option the image will appear upside down as it exits the Printer c Position the defined area opposite to the measurement of the onscreen card design which will appear right side up Y 0 3 X 1 3 Karen Atkins Access Level 2 ID 1234478 6 Determine w...

Page 193: ...tion in which all newly defined areas will first appear New areas are always created in the same position with the same size so it is recommended to move or resize them as they are created All five defined or undefined areas can be added without moving the previous one to another location The up arrow on the Defined Area control can be activated five times in a row and there are five areas added A...

Page 194: ...ns dropdown menu list will be used to enable and select which type of visual security will be used The Visual Security dropdown list will be selectable only on the Front side see below Visual Security is not an option for the back side The following actions will occur when one of the Visual Security locations is selected The Overlay Print Area will be disabled The Security Options become selectabl...

Page 195: ...Persona C30e M30e Card Printer User Guide Rev 1 0 6 71 Selecting Orientation Landscape under Card tab Step Procedure 1 Select Landscape below under Orientation under the Card Size tab to use the Visual Security Solutions A to D as shown in this window ...

Page 196: ...0e M30e Card Printer User Guide Rev 1 0 6 72 Selecting the Visual Security Solutions dropdown menu A to D Step Procedure 1 Click the Visual Security Solutions dropdown menu below under the Landscape Orientation see above to use the options shown in this display ...

Page 197: ...cs Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 73 Selecting Orientation Portrait under Card tab Step Procedure 1 Select Portrait on the Card Size tab to use the Visual Security Solutions E to H as shown in this window ...

Page 198: ...ersona C30e M30e Card Printer User Guide Rev 1 0 6 74 Selecting the Visual Security Solutions dropdown menu E to H Step Procedure 1 Click the Visual Security Solutions dropdown menu under the Portrait Orientation see above to use the options shown below ...

Page 199: ...Mark radio button Frontside option only Step Procedure 1 Click either VeriMark or HoloMark as shown below The foil options are used to control the size of the exclusion area Note When VeriMark is selected a rectangle sized area is excluded HoloMark uses a square sized area 2 Click VeriMark below for the rectangle sized area ...

Page 200: ...STRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 76 Selecting HoloMark Front option only Step Procedure 1 Click HoloMark below for the squared area size ...

Page 201: ...ard Custom Graphic in a 2D foil The custom VeriMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 VeriMark Card Landscape Orientation 4 positions below A D B C Sample 2 VeriMark Card Portrait Orientation 4 positions below F E G H ...

Page 202: ...ard Custom Graphic in a 2D foil The custom HoloMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 HoloMark Card Landscape Orientation 4 positions below D C B A Sample 2 HoloMark Card Portrait Orientation 4 positions below F E G H ...

Page 203: ... Panel Resin option to control where the resin black K panel of a full color Ribbon is printed If printing with a resin only Ribbon type all K Panel Resin options will be grayed out Resin black text is desirable due to its sharp saturated black coloring and resin black bar codes are often required by Ultra Violet barcode readers to ensure readability when scanned ...

Page 204: ... Printer User Guide Rev 1 0 6 80 Enabling the Frontside and Backside options Step Procedure 1 Select Print Both Sides under the Device Options tab to enable the Backside option under the K Panel Resin tab Note This same selection applies to the K Panel Resin backside option ...

Page 205: ...ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 81 Enabling the Frontside option K Panel Resin Step Procedure 1 Select Front to view the K Panel options for the front of the card ...

Page 206: ...LY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 82 Enabling the Backside option K Panel Resin Step Procedure 1 Select Back to view the K Panel Resin options for the back of the card ...

Page 207: ...ext or bar codes are not TrueType fonts and or are not printing with the resin black panel Note The Printer Driver will print areas of the image where it finds black coloring with the print Ribbon s resin black K panel as specified by each of the following options Step Procedure 1 When none of the options within this window are selected the Printer Driver will automatically print all TrueType blac...

Page 208: ...e Persona C30e M30e Card Printer User Guide Rev 1 0 6 84 Selecting the Full Card option Front and Back options Step Procedure 1 Select Full Card for the Printer Driver to print the resin black K panel for all black found within all areas of the image ...

Page 209: ...0e M30e Card Printer User Guide Rev 1 0 6 85 Selecting the Defined Area s option Front and Back options Step Procedure 1 Select Defined Area s for the Printer Driver to print the resin black K panel for all black found only in a desired and defined area or areas ...

Page 210: ...ting the Undefined Area s option Front and Back options Step Procedure 1 Select Undefined Area s for the Printer Driver to print the resin black K panel for all black found only in the space outside the defined areas Note In the card grid black indicates the area in which the resin black K panel will be printed ...

Page 211: ...an be defined When the card grid is first activated a small square will appear at its default size of 2 x 2 5mm x 5mm and at its default location in the lower left hand corner 0 0 This square represents the first defined area Note Changing the orientation of the card in the Card Tab will change the appearance of this Tab 2 a Determine the area of the card necessary to define In the sample below th...

Page 212: ...er for the defined area to begin b Enter these values into the X and Y boxes Note The card grid lines are spaced at 2 inch 5mm intervals 5 a Print the card design and note how the image is oriented on the card as it ejects from the Printer Note The location of a defined area is based on the card orientation as it exits the Printer b Measure the defined area location based on the printed card Note ...

Page 213: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 89 ...

Page 214: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 90 ...

Page 215: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 91 172355 Karen Atkins Access Level 2 ID 1234478 Y 0 2 X 1 4 ...

Page 216: ...h a dotted outline Up to 5 areas can be defined New areas are always created in the same position with the same size so it is recommended to move or resize them as they are created All five defined or undefined areas can be added without moving the previous one to another location The up arrow on the Defined Area control can be activated five times in a row and there are five areas added After fiv...

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Page 218: ...the designated areas will print with the Yellow Y Magenta M and Cyan C Ribbon panels directly beneath the resin black K panel OR Select this option if printing resin black text or bar codes onto a colored background to provide a more gradual transition between the two 2 Select Print K Only if printing resin black onto a white background to maximize the sharpness of printed text and bar codes Note ...

Page 219: ...o Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 6 95 Using the Printer Info tab DTC400e C30e M30e Use the options on this tab to view information about the Ribbon installed in the Printer C30e M30e ...

Page 220: ...Rev 1 0 6 96 Reviewing the Ribbon Information Step Procedure 1 Use the Ribbon information to determine which Ribbon is being used to print with and its part number Reviewing the Ribbon Level Indicator Step Procedure 1 Use the Ribbon Level indicator to view approximately how much Ribbon is left ...

Page 221: ...librate tab Use the adjustment mode to change the Printer s internal settings Note The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box This dialog box is accessible only if the Printer is powered ON it is in Ready Mode and it is properly connected to the PC Caution These settings are optimized at the factory In most cases these settings can be...

Page 222: ...by increasing or decreasing the amount of heat used by the Printhead when printing Step Procedure 1 Lighten the printed image by clicking the down arrow to enter a negative value and decrease the amount of Printhead heat OR Darken the image by clicking the up arrow to enter a positive value and increase the amount of Printhead heat Caution If the value is set too high the Ribbon may jam or even br...

Page 223: ...ed image will move in relation to the fixed card position as a positive or negative Image Placement value is entered Step Procedure 1 Enter a negative value to move the printed image toward the leading edge of the card or the card output to the side of the Printer OR Enter a positive value to move the printed image toward the trailing edge of the card or the card input to the side of the Printer M...

Page 224: ...e diagram below represents how the end of form will move in relation to the fixed card position as a positive or negative Print End of Form value is entered Step Procedure 1 Enter a negative value to reduce the Print End of Form and move the end of the printable area more toward the leading edge of the card OR Enter a positive value to increase the print length and move the end of the printable ar...

Page 225: ...p in mind that cards always remain in the same landscape orientation while moving through the Printer Step Procedure 1 Enter a negative value to move the image towards the bottom edge of the card See image below OR Enter a positive value to move the image towards the back top edge of the card see image below Maximum Adjustment Range The maximum adjustment range is 75 to 15 As a rule 10 equals abou...

Page 226: ...f 7 24vdc for Hi Co Magnetic cards and 2 54vdc for Lo Co Magnetic cards Depending on the cards that are being used it may be necessary to adjust the Encoder voltage out of default See the next two procedures for instructions on adjusting the Magnetic Encoder Voltage Note The required Encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value This ...

Page 227: ...n order to properly set the Encoder Voltage Offset value This information should be available through the card manufacturer or reseller 2 Use the following equation to identify the proper Mag Hi Co Voltage Offset value 36500 Desired Voltage 4 6 1 23 1 2670 39 0625 40 X 1 For example Required Encoder Voltage 9vdc 36500 9 4 6 1 23 1 2670 39 0625 40 X 1 15 3 Change the Mag Hi Co Voltage Offset value ...

Page 228: ...rder to properly set the Encoder Voltage Offset value This information should be available through the card manufacturer or reseller 2 Use the following equation to identify the proper Mag Lo Co Voltage Offset value 36500 Desired Voltage 4 6 1 23 1 2670 39 0625 126 X 1 For example Required Encoder Voltage 1 5vdc 36500 1 5 4 6 1 23 1 2670 39 0625 126 X 1 42 3 Change the Mag Lo Co Voltage Offset val...

Page 229: ...ntered Note For this diagram imagine that the card is transparent and the card s Magnetic stripe can be seen through the top or front side of the card Step Procedure 1 Enter a negative value to move the start of the magnetic data more toward the leading edge of the card or the card output to the side of the Printer OR Enter a positive value to move the start of the magnetic data toward the trailin...

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Page 231: ... Option Step Procedure 1 Use the Ribbon Tension option to increase the amount of tension drag on the Ribbon during printing Enter a negative value to decrease the amount of tension that is placed on the Ribbon during printing OR Enter a positive value to increases the amount of tension that is placed on the Ribbon during printing ...

Page 232: ...ee Using the Flipper Center Offset Option Use this option to change the card position on the Flipper Table relative to the center for flipping Note This is important to maintain the proper clearance with surrounding objects when flipping a card Step Procedure 1 Enter a negative value to position a card closer to the output of the Printer when the Flipper is in home horizontal position Or Enter a p...

Page 233: ...ne in order to adjust travel to and from the Flipper and the Smart Card Docking Module Step Procedure 1 Enter a negative value to decrease the amount of Flipper angular movement from the home position to the smart card loading position Or Enter a positive value to increase the amount of Flipper angular movement from the home position to the smart card loading position Maximum Adjustment Range The ...

Page 234: ...bbon by adjusting the Resin Heat slide Step Procedure 1 Adjust the Resin Heat Front K or the Resin Head Back K as needed Move the slider to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR Move the slider to the right to a cause more heat to be used or b cause the resin image to be darker or more saturated Note This control can ...

Page 235: ... Setting to cause more heat to be used in the printing process OR Decrease the Current Setting to cause less heat to be used in the printing process Note Print Temp Offset provides user ability to control Printhead heat level when the Print Write Operation is performed on rewriteable cards Higher heat level needs to be applied for darker printing on rewriteable cards A lower setting will produce a...

Page 236: ...s needed Increase the Current Setting to cause more heat to be used in the erasing process OR Decrease the Current Setting to cause less heat to be used in the erasing process Note Erase Temp Offset provides user ability to control the Printhead heat level when the Erase Operation is performed Appropriate heat levels should be applied for the proper erase process This setting should be adjusted fo...

Page 237: ...rd Printer User Guide Rev 1 0 6 113 Using the Flipper Prox Offset Option Step Procedure 1 Normally the Prox encoder is installed into Bay1 and no adjustment is necessary This setting is factory set at 0 This setting option relates to the Prox encoder installed into Bay 2 ...

Page 238: ...ipper and the Prox Docking Module Adjust the Flipper Offset as needed if the card is not feeding into the E card Docking Station properly Step Procedure 1 Enter a negative value to decrease the amount of Flipper angular movement from the home position to the smart card loading position Or Enter a positive value to increase the amount of Flipper angular movement from the home position to the smart ...

Page 239: ... the user to configure the data that is printed with the fluorescent panel of an YMCFKO or YMCFKOK Ribbon Any software program may be used to print the special fluorescent panel of the ribbon to a card once the driver and Workbench are set up correctly Step Procedure 1 From the Driver Printing Preferences click on Diagnostics to bring up the Fargo Workbench Printer Utility ...

Page 240: ...ton may also be used The F panel ribbon must be installed for this process to work 3 Once the driver is set for YMCFKO ribbon and Workbench parameters are set up correctly the image printed from any software program will show the Florescent images as place on the template 4 Click the Print Security applet group and select the Security Imaging applet Check the Enable Secure Imaging Checkbox ...

Page 241: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 7 3 ...

Page 242: ...Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 7 4 Adding a Secure ID to the Card Step Procedure 5 Click on the Secure ID box on the left Click and drag a box onto the Template Move and size as needed ...

Page 243: ...ure ID box for the options shown below Step 4 Right mouse click on the Secure ID box for these options 1 Use the Font options 2 Move to Fluorescing Panel 3 Move to Resin Panel 4 Rotate clockwise 5 Rotate counter clockwise 6 Delete the Secure ID box Step 2 Click Secure ID Step 3 On the Template box click and drag a box on the Security ID template Step 1 Check the checkbox Enable Secure Imaging ...

Page 244: ...argo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 7 6 Adding a Logo to the Card Step Procedure 7 Click on the LOGO box on the left Click and drag a box onto the Template Move and size as needed ...

Page 245: ...ogo Properties Step Procedure 8 On the Template right click on the LOGO box for the options shown below 9 SELECT LOGO FILE Find the source of the Logo to place on the card FIT TO FRAME will size the image to fit the box Once this is set up this logo will print from the software program This is set up in the background ...

Page 246: ...argo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 7 8 Adding a Text on the Card Step Procedure 10 Click on the TEXT box on the left Click and drag a box onto the Template Move and size as needed ...

Page 247: ... On the Template right click on the TEXT box for the options shown below 12 SAVE this template using FILE SAVE CLOSE the Workbench Any Software program file printed with the YMCFKO or YMCFKOK ribbon installed into the printer will print this design with the F panel of the ribbon It will print the SAME file each time unless you recreate a NEW template ...

Page 248: ...cifications Inserting Fluorescent Text Step Procedure 1 Create fluorescent text in the body of an image by creating a text string which begins with a T For example the text string of TFargo would appear on the card as just Fargo The location of the text will be dictated by the The format of the string will be as entered i e font size etc ...

Page 249: ...he image named test bmp onto the card The location of the image will be dictated by the The image will not be scaled For example if it is a 300x300 dpi image it will print 1 x1 Please note that the fluorescent text or image can only be printed on the one side of the card Printing Dynamic Text Step Procedure 1 If the application supports dynamic text and images then dynamic text can also be printed...

Page 250: ...lt setup is for the printer to first erase the previously printed card then write the NEW information on the card Note If you are printing to a NEW card select WRITE ONLY This will speed up the process The FULL card is erased and printed there is no option to select specific areas to erase To print erase a certain section use the Overlay Print Area tab in the driver Select the specific area in the...

Page 251: ... from the Device Options tab when the Re Writeable Ribbon Type is selected See below Print Both Sides Print Back Side Only Rotate Back 180 Degrees dual side printers only 2 The following options are available in the Device Options tab when the Re Writeable Ribbon Type is selected See below A Write Only checkbox is displayed when the NONE Re Writeable Ribbon Type is chosen Disable printing Rotate F...

Page 252: ... USE ONLY Fargo Electronics Inc DTC400e Persona C30e M30e Card Printer User Guide Rev 1 0 7 14 2 Select the Re Writable Card Eraser option 3 Select the number of cards to be erased Click on the Erase button Note ...

Page 253: ... DTC400e C30e Step Procedure 1 This setting is used only when the None Re Writable ribbon option is selecting in the driver Devise Options tab This option takes the place of the Overlay Heat O options in the driver when None RE Writable is selected Increasing this value will aide the erasing properties when using this process repeatedly on the same card More intensity may be needed to fully erase ...

Page 254: ... needed Increase the Current Setting to cause more heat to be used in the erasing process OR Decrease the Current Setting to cause less heat to be used in the erasing process Note Erase Temp Offset provides user ability to control the Printhead heat level when the Erase Operation is performed Appropriate heat levels should be applied for the proper erase process This setting should be adjusted for...

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Page 256: ...jury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment or media damage refer to the following safety messages before performing an operation...

Page 257: ...eaning Kit This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo Persona C30e M30e Card Printer Encoders The following cleaning procedures will require less than ten minutes For more thorough cleaning instructions please refer to the Cleaning Section in the appropriate User Guide Four 4 Printhead Cleaning Swabs are...

Page 258: ...ntain a consistent print quality Step Procedure 1 Open the Printer s Front Cover 2 Remove the Print Ribbon 3 Squeeze the Printhead Cleaning Swab to saturate the tip of the swab with alcohol 4 Use the Printhead Cleaning Swab to gently rub back and forth over the entire length of the Printhead 3 to 4 times 5 Once the Printhead is completely dry replace the Ribbon and close the Front Cover ...

Page 259: ...ximately every 1000 prints to maintain a consistent print quality Note The Card Feed Rollers move the card throughout the print process Rollers should be kept clean to prevent card jams and card contamination This cleaning process will ultimately lead to better print quality and extended Printhead life Step Procedure 1 Open the Printer s Front Cover and remove the Print Ribbon ...

Page 260: ... If your Printer has a Magnetic Encoder installed be sure to leave the small Liner Strip on top of the Cleaning Card in place This small strip is needed to protect the Magnetic Head from the adhesives on the Cleaning Card 4 Insert the Cleaning Card into the Single Feed Card Slot until the card stops Note If your Printer is equipped with a Magnetic Encoder you must insert the Cleaning Card with the...

Page 261: ...ned to thoroughly clean the Platen and the Card Feed Rollers inside the Printer Cleaning the Printer s Interior Periodically use a Cleaning Pad from the Printer s Cleaning Kit to remove dust and other contaminants from inside the Printer Note Dust and other particles may accumulate inside the Printer with continued usage This can cause spots or specks to appear on the printed cards Cleaning the Pr...

Page 262: ... specific packing procedure for this Card Printer Follow this instruction to pack the Card Printer for transport Step Procedure 1 Clean the inside of the Printer with compressed air 2 Wipe it down with a lint free cloth 3 Clean the Printhead with an alcohol swab 4 Pack the Printer in the original carton and packing materials 5 Ensure to enclose any necessary paperwork test cards etc ...

Page 263: ...hese procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or...

Page 264: ...e Step Procedure 1 Download the current firmware from www fargosupport com Save this file to a folder to be retrieved later Note This is a zip file so unzip this to the same folder 2 Open the Fargo Workbench Printer Utility by clicking on the Diagnostics button on the Card tab of the Printing Preferences 3 a Open the Print Spooler ...

Page 265: ...r the Firmware upgrade b Press and hold down the Power and Pause buttons on the Printer while you plug in the power Note Both lights will blink slowly 5 From the Workbench screen select Send File To Printer Note Both lights will flash very fast while the Firmware is going through the update process 6 Upon successful completion of the Firmware Update the Printer will restart Note The lights will re...

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Page 267: ...rd Printer Contacting Fargo Technical Support Step Procedure 1 Refer to Section 3 General Troubleshooting Contact the Fargo Technical Support Group by phone at 952 941 0050 or by fax at 952 946 8492 for additional technical assistance OR Contact Fargo Technical Support via the Web http www fargosupport com 2 Position a phone near the Printer and Computer so Fargo technicians can help to troublesho...

Page 268: ...he serial number indicate the year that the Printer was manufactured 2 Week Built The second two digits indicate the week 3 Numeric Order The last four digits indicate the sequence number for the numeric order in which the Printers were built Reviewing Example No 1 Serial Number A9020001 1 A9020001 The first two digits in the serial number indicate the year the Printer was built e g the digits 80 ...

Page 269: ...e levels of hue saturation and brightness ANSI American National Standards Institute The United States Representative to ISO providing standardization for U S Manufactures prior or in addition to acceptance by ISO AS400 An IBM operating system running on a main frame DTC500 Fargo Printers are built with fonts saved in the Printer memory so users of AS400 can write escape codes and print from the P...

Page 270: ...A term used for the circuit board a hard mylar plate made of many layers that holds the electronic circuit elements and wire traces Boot up A series of operations that the Printer runs through when power is first applied including a series of initializing status testing and a diagnostics program to ensure a ready state Buffer A block of memory in the Printer or PC that holds print files until the ...

Page 271: ... of two areas Control panel The panel on the Printer from which the user can control Printer functions The Printer is usually composed of the control buttons and an LED or LCD display CR 79 A card dimension standard of 2 0625 L X 3 3125 W 0 002 W 0 005 L or 52 400 X 84 150 mm CR 80 A card dimension standard of 2 125 X 3 370 0 002 W 0 005 L or 53 975 X 85 598 mm CR 90 A card dimension standard of 2...

Page 272: ... installed application The PC is able to run that application only when the dongle is installed Typically it works as a pass through device and is connected in serial to the parallel cable Dot The smallest unit of an image that the Printer is able to produce The smaller the dot see dot pitch the sharper the image Dot pitch A measurement of image sharpness denoting the width of the dots that make u...

Page 273: ...rtually no border ECP Mode Enhanced Capabilities Port Mode A type of parallel port mode developed by Microsoft to increase the port throughput and improve performance EE Memory An abbreviation for EEPROM EEPROM Electrically Erasable Programmable Read Only Memory A microchip based non volatile memory storage device that can be rewritten in the field The chip can hold new values as the Printer adapt...

Page 274: ...gramming from the PC Flash Memory A microchip based non volatile memory device that holds its data when power is removed This allows for field reprogramming of the Printer commands such as Printer firmware upgrades without the necessity of changing chips Font A character set similar in style and form Fonts can be graphical or mathematical constructs represented by a series of dots or an assembly o...

Page 275: ...ugh heat and pressure via a heated Roller The Printhead is capable of 256 shades with a sharper print and better color match Head Abbreviation for Printhead Heat sink A device used to dissipate heat into the ambient Heat Seal A resinous film transferred by the Printhead onto the back of an HDP intermediate transfer film to facilitate adhesion HiCo High Coercivity The coercivity value of magnetic m...

Page 276: ... contains black resin for transfer to the card surface Also used in reference to the application of preference to items printed on the card those using the black panel in lieu of a process YMC black Lamination The application of a film or resinous substance fused by heat and pressure to the surface of a card LAN Local Area Network An array of several computers connected through a series of data tr...

Page 277: ...gital information using magnetic media or digital chip storage device Menu A descriptive list of headings above nested functions that aid navigation to a specific operation These are found in computer applications with the heading at the top of a subset of like functions They are also on the Printer LCD control panel Monochrome An image composed of a single color Network A series of computers conn...

Page 278: ...ces card security and durability applied over the printed surface with a hot Roller Available as clear or with embedded holographic type security images Parallel A method of data transfer in which serial data is divided into sections and sent simultaneously down parallel wires to speed transfer rate Parallel port A communication socket on a device that allows for parallel data transfer PC Personal...

Page 279: ...ocument layout that is viewed with the document s long axis in a vertical orientation Potentiometer An electronic resistor with a variable resistance value that can be mechanically set Print Driver A software utility that serves as an interface between the Printer and the Windows GDI Graphical Device Interface making the Printer s functions available through the software application It also provid...

Page 280: ...ry color images YMCK Resident Font A set of characters loaded into the Printer memory that can be programmed to print those characters on the card without rasterizing the image Resin A semisolid material Resolution The number of individual pixel elements in a graphic taken over a given length used to indicate the sharpness of the picture and the level of detail The number of elements in the Printh...

Page 281: ...ain location Serial communications The transfer of data one bit at a time and in sequential order using a single wire Serial interface A sub D 9 pin input output port on the Printer used for serial communication with the PC for AS400 operating systems or for e card encoding SIMM Single In Line Memory Module An array of memory chips attached to a printed circuit board that installs in a slot on the...

Page 282: ...laced in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is outside of the normal parameters Switch box An electromechanical device to which a user may connect several peripheral devices to the parallel port simultaneously yet using the selector switch to designate the active port TAC Thermal Acceptance Composite cards Car...

Page 283: ...inate with the necessary glossy surface and composed of PVC and PET to prevent heat distortion Update The process of installing a new revision of software or firmware to implement new changes to the Printer s command codes and procedures UPS Un interruptible Power Supply An AC power supply typically powered by batteries which provides temporary power to the PC or Printer during an interruption of ...

Page 284: ...lack K the second K is for backside black only printing YMCKO The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Overlay O YMCKOK The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Overlay O Black K used for backside black only printing YMCFK...

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