Ericsson R380E, User Manual

Page: 203 / 228

Troubleshooting 203
•
Notepad notes.
No network
This indicates that no network is within range. The reason for this is
either:
1.
You are in an area that is not covered by a network.
2.
The received signal is too weak, possibly because you are being
shielded from the signal. Move to obtain a sufficiently strong
signal. Check your display Signal strength indicator.
Phone locked
Phone locked is displayed followed by the prompt
Enter code:
.
Your R380e is locked to prevent unauthorized use.
To unlock the R380e:
•
Enter your personal security code then press # (or
YES
).
PIN & unblocking PUK code
Contact your dealer if you have forgotten your PIN or unblocking
PUK code. The only way to unlock your R380e is by using your PIN
or unblocking PUK code.
Tip! Store PIN and unblocking PUK code information in a safe
place. For security reasons, it may take some time to unlock the
R380e if this information is lost or misplaced.
Start problems
•
Hand-held phone: Recharge or replace the battery.
•
Vehicle hands free: Check that the R380e is properly inserted into
the holder and check the fuse in the fuse holder: which is
connected to the battery cable.
Wrong PIN
The PIN code has been entered incorrectly. The message is followed
by the prompt
Enter PIN
.
Enter the PIN code correctly and press
#
(or
YES
).
Note: If your PIN is entered incorrectly three times in a row, the SIM
card is blocked. You can unblock it by using your PUK.