Diagnostics and troubleshooting
Nanomass Gas Density
54
Hauser
12
Diagnostics and troubleshooting
12.1
General troubleshooting
For local display
For output signals
Problem
Possible causes
Remedy
Local display dark and no
output signals. LEDs on the
measuring device are not lit.
Supply voltage via supply voltage cable:
The supply voltage does not match
the specifications on the nameplate.
Apply the correct supply voltage (
66).
The connector is not plugged in
correctly at the measuring device.
Check the contact point and correct
if necessary.
The connector is not assigned
correctly.
Check the pin assignment and
correct if necessary.
Supply voltage via USB:
PC is switched off.
Switch on the PC.
The connector is not plugged in
correctly at the measuring device
and PC.
Check the contact point and correct
if necessary.
Measuring device is defective
Contact Hauser Service.
Local display is dark, but signal
output is within the valid range.
LEDs on the measuring device are
lit.
Display is set too bright or too dark. Using Nanomass Communication,
make the display darker or brighter
with the "Backlight" parameter.
Display module is defective.
Contact Hauser Service.
Error message "Access Code
Incorrect" appears after entering the
access code for configuring the
device.
The access code for write protection
was not entered correctly.
Use access code "0074" to disable
write protection.
Error
Possible causes
Solution
Signal output outside the valid
range.
Configuration error, or measuring
device is being operated outside the
application range.
1. Check the configuration and
correct it if necessary.
2. Observe the limit values
specified in the "Technical Data".
Measuring device shows the correct
value on local display. However the
signal output is incorrect, although
it is in the valid range.
Configuration error.
Check the configuration and correct
it if necessary.
Measuring device is not measuring
correctly.
Configuration error, or measuring
device is being operated outside the
application range.
1. Check the configuration and
correct it if necessary.
2. Observe the limit values
specified in the "Technical Data".