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Eaton easyE Manual Download Page 97

9. Faults

9. Faults

This section provides troubleshooting information for your easyE Remote Touch 
Display in case it does not behave as expected. 

Fault

Cause

Remedy

RTD will not boot up

No 24 VDC power supply (-
20%/+25%)

Check the power cord and 
power supply

The display stays dark

Brightness is off

Adjust the brightness → " Dis-
play menu", page 76

The Resistive-Single-Touch is 
not responding or is responding 
incorrectly when used.

The touchscreen display is soiled

Clean the display

The set screws are too tight

Loosen the set screws → page 
45

easyE Remote Touch Display

  01/24 MN048027EN  Eaton.com

97

Summary of Contents for easyE

Page 1: ...Manual 01 24 MN048027EN easyE Remote Touch DisplayManual...

Page 2: ...of this document Publication date 01 2024 4th edition Copyright 2020 Eaton Industries GmbH 53105 Bonn Author Sven Rau Editor Antje Nonnen Eaton Industries GmbH Hein Moeller Stra e 7 11 D 53115 Bonn A...

Page 3: ...plemented for the I O interface so that a line or wire breakage on the signal side does not result in undefined states in the automation devi ces l Deviations of the mains voltage from the nominal val...

Page 4: ......

Page 5: ...and indication elements 19 1 4 Connections and interfaces to peripheral devices 20 1 5 What the different parts of the part number mean 21 1 6 Accessory devices 21 1 7 Nameplate 22 1 8 Support 23 1 9...

Page 6: ...ns 51 4 1 USB interface 52 4 2 Ethernet 53 5 Commissioning 55 5 1 Setup Wizard Setting up the easyE Remote Touch Display 56 5 2 Initial commissioning 57 5 2 1 Setting passwords 57 5 2 2 Setting a lang...

Page 7: ...easySoft connection with the RTD 95 9 Faults 97 9 1 Resetting the device to factory settings Factory Settings 98 10 Maintenance 99 10 1 Cleaning and maintenance 99 10 1 1 Cleaning Resistive Touch Disp...

Page 8: ...8 easyE Remote Touch Display 01 24 MN048027EN Eaton com...

Page 9: ...ystem or application soft ware Make sure to always use the latest documentation for your device Manual easyE Remote Touch Display MN048027EN The latest version of this documentation as well as additio...

Page 10: ...ications CAUTION Installation requires qualified electrician Follow the safety instructions for the easyE RTD The section on safety instructions must be read and understood by everyone who will be wor...

Page 11: ...structions are not observed especially if the easyE Remote Touch Display is commissioned and main tained by unqualified personnel and or the RTD is used improperly Eaton assumes no liability for any d...

Page 12: ...could result in serious injury or even death DANGER Dangerous Electrical Voltage CAUTION Warns of the possibility of hazardous situations that can cause injury Property damage warning NOTICE Warns abo...

Page 13: ...are listed after the icon together with the cor responding name and Eaton number Publication title For identifying the Eaton publication code External Internet addresses They will be shown after the...

Page 14: ...0 1 About this documentation 14 easyE Remote Touch Display 01 24 MN048027EN Eaton com...

Page 15: ...groups prevents third party access easyE RTD Standard EASY RTD DC 43 03B1 00 The display and operating elements of the easyE4 base device are mirrored on the Standard Remote Touch Display Programming...

Page 16: ...protected permissions can be used in the visua lization project so that the easyE RTD Advanced can only used by authorized per sonnel to display and operate the easyE4 In addition to the configuratio...

Page 17: ...s functions such as the web ser ver feature Any other use must be discussed and agreed upon with the manufacturer in advance The RTD devices are approved for use in closed spaces Bid The easyE RTD mus...

Page 18: ...4 control relay easyE RTD Advanced Remote Touch Display application with choice between easyE4 mirroring mir roring and easyE4 visualization 6 The RTD comes with the following integrated interfaces as...

Page 19: ...r microSD cards for Eaton Service only Not intended for use by customers CTRL Pushbutton Section Resetting the device to factory settings Factory Settings page 98 Available with FW 1 0 on EASY RTD DC...

Page 20: ...which specific interfaces are included with the unit Fig 3 Interfaces Interfaces equipment Power Supply 24 VDC power supply 20 25 Grounding option Connection lug 4 8 x 0 8 mm Ethernet RJ 45 socket 8 p...

Page 21: ...EASY RTD Version Display size Interfaces Software Version DC 43 03B1 00 DC vol tage 4 3 screen diagonal 1 x Ether net 1x USB host easyE RTD Standard 03B2 1 x Ether net 1x USB host easyE RTD Advanced...

Page 22: ...cturer l Part number l Part No l Version l EPAS code digital nameplate l Power supply requirement l Serial No l MAC address l Type approval and certification marks and information l Layout of ports in...

Page 23: ...o provide Customer Service with the fol lowing information from the nameplate l Part No l Serial No For service and support please contact your local sales team Contact info Eaton com contact Service...

Page 24: ...clearance of at least 3 cm from the ventilation slots The following conditions must be met in order for the certification of RTD as per UL 61010 2 201 UL61010 1 to apply l Ambient temperature 0 C to 5...

Page 25: ...ion August 2021 Environmental test specification for electrical electronic and programmable equipment and systems Certificate No TAA0000366 Location classes Temperature D Humidity B Relative humidity...

Page 26: ...1 Description 1 10 Marine approvals 26 easyE Remote Touch Display 01 24 MN048027EN Eaton com...

Page 27: ...ay attention to the hazard severity levels used throughout this docu mentation whenever a hazard is indicated The hazard symbol and signal word used and the corresponding text will provide information...

Page 28: ...lete operator manual copies Working with individual pages taken out from the operator manual may lead to bodily injury and property damage due to failure to observe relevant safety information Always...

Page 29: ...itions must be met l Maintenance work must be carried out correctly Make sure to read the Legal disclaimer page 11 We assume no liability for damages consequential damages and or accidents cau sed by...

Page 30: ...N The RTD should only be opened by the manufacturer or by an aut horized center Operate the Resistive Touch Display until only with the enclosure fully closed and sealed CAUTION ELECTROSTATIC DISCHARG...

Page 31: ...cables must not be routed in the same cable duct with power cables Before putting the system into operation check all cable connections to make sure that everything has been wired properly Make sure...

Page 32: ...e device to direct thermal radiation from heating app liances CAUTION UV LIGHT Plastics will become brittle when exposed to UV light This artificial aging will reduce the RTD unit s lifespan Protect t...

Page 33: ...AUTION FORCES ON THE ETHERNET INTERFACE Communications may be affected and the connection s mechanical components may be damaged if the Ethernet interface is subjected to strong vibrations or the RJ45...

Page 34: ...2 Safety regulations 2 3 Device specific hazards 34 easyE Remote Touch Display 01 24 MN048027EN Eaton com...

Page 35: ...ical shock Do not use the RTD in hazardous locations CAUTION ELECTROSTATIC DISCHARGE Do not touch components e g connector pins that are elec trostatic sensitive Discharge any static electricity from...

Page 36: ...els or control consoles l If the Ethernet connection is routed out of the building at one point a network isol ator switch for example must be used without fail l The devices can only be installed in...

Page 37: ...ough ness Rz 120 IP 65 DIN ISO 2768 2 K l The controls and connectors must remain accessible even after the device has been installed l If no forced ventilation is being used the device must not be mo...

Page 38: ...ons for operation must not exceed the specified values Air pressure in operation 795 1080 hPa Max 2000 m above sea level Temperature Operation 0 50 C 32 122 F Storage Transport 20 60 C 4 140 F Humidit...

Page 39: ...b inet etc The specified clearance around the RTD is a b c 30 mm 1 18 l If you will be installing the RTD in complex systems together with other assem blies you must ensure that there will be enough a...

Page 40: ...25 of rated operating voltage l Type rating Use in type 4X or type 12 enclosures use indoors only at dry locations only l Maximum relative humidity of 95 for temperatures of up to 50 C derated lin ear...

Page 41: ...to give them to the end customer Missing parts or damage If you notice anything wrong please contact your distributor or Eaton Service 1 877 386 2273 en 877 ETN CARE 877 386 2273 The package for the...

Page 42: ...control panel If necessary reinforcing elements must be installed ad ded An IP65 degree of protection will only be ensured if there is sufficient stiffness and the device is properly mounted l Minimum...

Page 43: ...om of the device 4 Pre assemble the holding brackets with the set screws Screw the Internal hexagon M4x25 galvanized S2 set screws into the holding brackets Fig 6 Pre installing the holding brackets F...

Page 44: ...h at the left and right outer fixing positions 4x Fig 7 Position of holding brackets on RTD IP rating If the device is installed properly the following IP degrees of protection will be ensured l In th...

Page 45: ...0 86 lb in 3 4 Fig 9 Installing the holding brackets 4 Tighten the set screw until it comes into contact with the installation surface 5 Follow steps 3 and 4 to insert the next holding bracket at a 90...

Page 46: ...ort circuit hazard Do not switch on the device when it has condensation in or on it If the Resistive Touch Display has condensation in or on it or if it has been exposed to environmental fluctuations...

Page 47: ...vice is not galvanically isolated The RTD requires a rated operating voltage of 24 V DC from a DC to DC converter with safe isolation SELV PELV Rated operating voltage 24 V DC 20 25 Permissible voltag...

Page 48: ...r Use copper wire only designed for a temperature of at least 65 C Tightening torque 0 22 0 25 Nm for the screws on the MC 1 5 2 ST 3 5 BK Strip length 7 mm 0 28 Connect the individual conductors soli...

Page 49: ...into the socket on the enclosure Pay attention to the polarity 24V and 0V Connect the power supply cable to a 24 VDC power supply 20 25 that meets the requirements for safety extra low voltages SELV...

Page 50: ...3 Installation 3 6 Preparing the device for operation 50 easyE Remote Touch Display 01 24 MN048027EN Eaton com...

Page 51: ...o the cable CAUTION INTERFERENCES The values specified in the technical data as well as the device s electromagnetic compatibility EMC cannot be guaranteed if the fol lowing are used unsuitable cables...

Page 52: ...ant to keep in mind that their EMC interference immunity parameters may render them unsuitable for use in industrial environments Do not use the USB port on the RTD for any purposes other than those i...

Page 53: ...t be used without fail Fig 13 RJ 45 socket 8 pole 2 LEDs CAT5e 6 LAN1 10 100 Mbps For the network use shielded twisted pair STP cables only For connecting the RTD to a easyE4 control relay directory o...

Page 54: ...4 External connections 4 2 Ethernet 54 easyE Remote Touch Display 01 24 MN048027EN Eaton com...

Page 55: ...as it is not being powered CAUTION SHORT CIRCUIT HAZARD If the Resistive Touch Display is or has been exposed to envir onmental fluctuations ambient temperature air humidity con densation may form on...

Page 56: ...e imported independently of each other In the case of brand new devices this Setup Wizard will start directly by asking you to select the menu language you want On all other devices the Administration...

Page 57: ...eration section page 63 5 2 1 Setting passwords The password must be made up of exactly six characters uppercase letters and num bers only and you will need to enter it again for confirmation Tap the...

Page 58: ...ng the language To select the language you want tap the corresponding button Close the menu by pressing After logging in you can use the main menu to configure the remaining RTD system settings in the...

Page 59: ...s that the operator would have when in front of the actual easyE4 device Makes it possible to use the P device buttons and change parameters if this is allowed in the easySoftprogram itself Menu Page...

Page 60: ...5 Commissioning 5 2 Initial commissioning 60 easyE Remote Touch Display 01 24 MN048027EN Eaton com...

Page 61: ...vanced select the easyE4 visualization device menu Access to the visualization will be password protected The displays and controls available on the RTD will depend on the specific user group that is...

Page 62: ...or in the Import Export configuration page menu the Security menu is where it is specifically enabled Open the Import Export menu Select the Import page Select the file you want from the list of avai...

Page 63: ...sed to show the number of pages in the menu and the page that is currently active Tap fields in order to carry out actions or open subpages For example Tap fields to enable input Tap and hold input fi...

Page 64: ...7 Operation 7 1 Handling easyE Remote Touch Display Fig 15 Display in the RTD window Fig 16 Full screen mode 64 easyE Remote Touch Display 01 24 MN048027EN Eaton com...

Page 65: ...e not available move the visible menu Menu Page 1 2 3 4 Login Logout Device Info Addresses Version RTD information easyE4 mirroring easyE4 visualization Network Automatic Start Display Brightness Brig...

Page 66: ...er group is logged in Password Input Field Enable the field by tapping on it and enter the six character password for the user group you selec ted User group Selection Watch Operate Administrate Chang...

Page 67: ...Address information Network MAC address Page 2 Version information Image name Image version Bootloader Version Page 3 RTD information OS Version easyE RTD Version Host Name Page 4 RTD information Seri...

Page 68: ...ormation as some logs are extremely long and it will take a long while for the information to be shown on the RTD with the Show but ton The following are available Authentication Log Log for authentic...

Page 69: ...information Fig 21 Open source licenses used To scroll move through the page by sliding your finger along the right edge Tap to exit the menu page Factory reset button After confirming the security pr...

Page 70: ...nection as the default so that a connection will be established directly to this easyE4 with the next access operation Search button Tapping this button will start the search for easyE4 devices Button...

Page 71: ...ighlighted entry to the list of favorites All the entries in the list of search results that are currently in the list of favorites as well will be highlighted green Depending on the user group that i...

Page 72: ...rites list button Tapping the button will save the configured IP address in the list of favorites This list of favorites can be shown by tapping and can be scrolled through Fig 25 easyE4 mirroring Exi...

Page 73: ...n oper ating the device In order to be able to get back to the device menu from the easyE4 visualization menu a universal button with the switch to device menu function must have been created in the v...

Page 74: ...7 Operation 7 2 Device menus Fig 26 easyE4 visualization example See also Section Automatic Start page 76 74 easyE Remote Touch Display 01 24 MN048027EN Eaton com...

Page 75: ...age 4 IP address available only if IP address Static To enter Tap one of the number groups until the input assistance opens or use the arrow buttons above and below the number groups to change the val...

Page 76: ...e default address will be established Set as default button page 72 For easyE4 mirroring the Watcher or Operator user group can be logged in for this purpose for all RTDs In addition the easyE4 visual...

Page 77: ...here is no user activity The function will be disabled by default the display will always be on Enable Slider The timeout setting will be enabled Page 4 easyE4 monochrome mode You can configure font a...

Page 78: ...that updates are allowed Plug the USB drive with the update bundle into the RTD device s USB host The latest update will be entered automatically If an update bundle is not found a message to this eff...

Page 79: ...out function l Administrate only default setting l Always all user groups l Never Auto Logout Time Time in seconds after which the user will be automatically logged out Limit 10 300 Page 2 Enable USB...

Page 80: ...lable easyE4 devices so that they will be available for selection Section Connecting to the RTD page 89 Familiarize yourself with how to use the RTD Section Handling easyE Remote Touch Display page 63...

Page 81: ...ble for selection scroll until you get to the one you want Fig 35 Setup step 2 selecting an existing visualization project file If a USB drive is not detected a message to this effect will appear As s...

Page 82: ...age 66 Fig 37 Setup step 4 setting auto start behaviour After this the IP address assignment mode needs to be set Fig 38 Setup step 5 IP address configuration For more information please refer to Netw...

Page 83: ...s that are already connected Fig 40 Setup step 5 search If no devices are found a message to this effect will appear The list with the easyE4 devices found will be offered for selection Fig 41 Setup s...

Page 84: ...xt step you can save the resulting visualization project file RTD config on a USB drive If you choose to save the file it will be saved in the root directory saving the file in subdirectories is not p...

Page 85: ...45 Example showing what happens once a connection has been established Access to the device may change depending on the imported visu alization project file Fig 46 Example easyE RTD Advanced connectio...

Page 86: ...rt Fig 47 Import Export When importing a file the file will be the visualization project file for the RTD The system will search through all the directories on the USB drive and list all files with th...

Page 87: ...E RTD Advanced the corresponding settings will be applied and a message will be shown Export Fig 48 Export configuration Plug a USB drive into the USB port Select the page for export Enter a filename...

Page 88: ...7 Operation 7 2 Device menus 88 easyE Remote Touch Display 01 24 MN048027EN Eaton com...

Page 89: ...rch for and select the easyE4 it may already have been pre selected in the Setup Wizard configuration 4 Set as default configuration easyE4 provides an auto IP functionality for the connection The eas...

Page 90: ...onality Fig 51 easyE4 mirroring 6 Select easyE4 Fig 52 easyE4 mirroring Tapping the SEL button will select the IP address that is currently highlighted in the list and exit the page The selected IP ad...

Page 91: ...d hold 3 seconds on the gray background around the control buttons a popup with the list of favorites will appear You can use this to quickly switch between various easyE4 devices without having to go...

Page 92: ...NFORMATION SYSTEM OPTIONS PROGRAM Tab 6 Main Menu SECURITY SYSTEM MENU LANGUAGE DELETE PROGR NET ETHERNET UPDATE Tab 7 System options ADDRESS MODE IP ADDRESS SUBNET MASK GATEWAY ADDRESS DNS SERVER eas...

Page 93: ...ammed in the e80 program can be used ADMINISTRATE All available functions including the easyE4 device menu can be transmitted by the RTD to the easyE4 For more information on how to establish an Ether...

Page 94: ...net switch with at least two ports not included l Two standard RJ45 Ethernet cables not included l Existing separate power supply for l easyE4 l RTD l Ethernet switch RN DC LA X1 FD LA X2 FD LA X3 FD...

Page 95: ...ALT ESC OK Fig 56 Ethernet connection between the RTD and easyE4 devices through a switch with access to easySoft PC Make sure to configure the required parameters in the easySoft program l Under the...

Page 96: ...8 Connecting to the RTD 8 3 easyE4 easySoft connection with the RTD 96 easyE Remote Touch Display 01 24 MN048027EN Eaton com...

Page 97: ...power supply 20 25 Check the power cord and power supply The display stays dark Brightness is off Adjust the brightness Dis play menu page 76 The Resistive Single Touch is not responding or is respond...

Page 98: ...settings auto logout USB connection l All passwords set on the RTD The visualization project file for the easyE RTD Advanced will be deleted To reset the device to factory settings you will need to p...

Page 99: ...AND CORROSIVE LIQUIDS When cleaning the Resistive Touch Display l Do not use any pointy or sharp objects e g knives l Do not use aggressive or abrasive cleaning products or solvents Make sure that no...

Page 100: ...ly be opened by the manufacturer or by an author ized center Operate the Resistive Touch Display until only with the enclosure fully closed and sealed Use the original packaging to ship the device The...

Page 101: ...ttle into the existing ambient temperature before switching it on Do not expose the device to direct thermal radiation from heating appli ances The ambient conditions must be met when transporting and...

Page 102: ...to protect the RTD from mechanical loads that exceed the scope of the unit s intended use 10 3 2 Disposal Dispose of recyclables as required by your local recycling regulations Dispose of recyclables...

Page 103: ...A 1 Technical data 104 A 1 1 Data sheet 104 A 1 2 Dimension and weight specifications 105 A 1 3 Approvals and declarations 106 A 2 Further usage information 107 easyE Remote Touch Display 01 24 MN0480...

Page 104: ...Eaton online catalog Article no and type Description 199740 EASY RTD DC 43 03B1 00 easyE Remote Touch Display standard 24VDC 4 3 inches 480x272 px TFTcolor resistive Ethernet EP 401057 EASY RTD DC 43...

Page 105: ...inches tolerance 0 2 mm Width x Height x Depth without plug 136 4 mm x 100 5 mm x 37 8 mm 5 37 x 3 957 x 2 486 0 2 mm Built in depth 33 1mm Weight 0 3 kg 0 66 lbs Hole diameter built in e f d l Mater...

Page 106: ...L61010 1 Industrial Control Equipment Section Technical conditions for acceptance by Under writers Laboratories Inc UL page 40 DIN EN 60529 Degrees of protection provided by enclosures Product standar...

Page 107: ...information on what you need to take into account and configure please refer to the following doc ument Application Note easyE4 easySoft Establishing an Ethernet Connection Between easyE4 and easySoft...

Page 108: ...Appendix A 2 Further usage information 108 easyE Remote Touch Display 01 24 MN048027EN Eaton com...

Page 109: ...ons 106 Description 15 Dimensions 105 Directives 106 Display 19 Disposal Recycling 102 Download Center 107 E Eaton Safety instructions I ecat 107 Environmental ambient conditions 38 Equipment supplied...

Page 110: ...tents 41 Part number 21 Ports 51 Power consumption 47 Power supply 47 R Rated current 47 Remote control permissions 92 Repairs 100 S Safety 27 Service 23 Shipping classification 25 Standards 106 Std p...

Page 111: ...stainably and to help our customers manage power today and well into the future By capitalizing on the global growth trends of electrification and digitalization we re accelerating the planet s transi...

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