Solving Problems
5.11 Service Information
5.11 Service Information
If you have followed the corrective actions listed in this chapter and continue
to have problems with your system, call your Digital service representative.
Before you call:
1.
Write down the serial and model numbers of your system. Your system is
identified by a label on the rear of the system unit. For example:
Model: SEACx-Ax, InfoServer 150 system.
Your service representative might need this number when you call.
2.
Make notes based on the troubleshooting table at the beginning of this
chapter. This information might tell your service representative the state
of your system when the problem occurred.
3.
Be prepared to read information from the screen and to enter commands
at the keyboard while you talk to your service representative on the
telephone.
4.
Eight recessed lights on the back of the system unit light up when you
turn on the system. Write down the status of these lights. Your service
representative might ask you to describe which lights are on.
5.12 Command Summary
Tables 5–4, 5–5, and 5–6 list the SET, TEST, and SHOW commands used in
troubleshooting procedures. To display a list of these commands, enter HELP
at the console prompt and press Return.
Table 5–4 SET Command Summary
Command
Default Set
SET HALT
Default halt action.
SET SCSIA
Sets the SCSI device ID number—bus A.
SET SCSIB
Sets the SCSI device ID number—bus B.
SET BOOT
Sets the bootstrap device.
SET BFLG
Sets the bootstrap address.
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