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5

Solving Problems

This chapter provides information on troubleshooting problems with the
InfoServer 150 system. Topics include

Checking cable connections

Using the troubleshooting table

Interpreting power-up error messages

Running self-tests

Displaying system configuration information

Displaying device information

Using the system exerciser

Running test utilities for expansion boxes

Restarting the system after running tests

Reestablishing console parameters

Service information

Command summary

5.1 Checking Cable Connections

If a problem occurs, first make sure that all power and SCSI cables are
properly connected. Follow these steps to check the cables:

1.

Turn off the console terminal.

2.

Turn off all expansion boxes.

3.

Turn off the system unit.

4.

With all equipment turned off, check that the following cables are correctly
connected at both ends:

5–1

Summary of Contents for InfoServer 150

Page 1: ...er 150 Installation and Owner s Guide Order Number EK INFSV OM 001 This manual describes how to install test operate and maintain the InfoServer 150 system Digital Equipment Corporation Maynard Massac...

Page 2: ...on equipment that is not supplied by Digital Equipment Corporation or its affiliated companies Digital Equipment Corporation 1991 All Rights Reserved The following are trademarks of Digital Equipment...

Page 3: ...stall the SCSI Terminators 2 5 2 3 3 Install the Connector Covers 2 5 2 3 4 Attach the Ethernet Terminators 2 6 2 3 5 Connect the System Unit Power Cord 2 9 2 3 6 Connect a Console Terminal 2 10 2 3 7...

Page 4: ...re Ethernet Work Group 4 4 4 2 1 Connecting Your System to a DECconnect Faceplate 4 5 4 2 2 Troubleshooting the ThinWire Segment 4 6 4 3 Connecting to a Standard Ethernet Network 4 9 4 3 1 Check the N...

Page 5: ...nnecting the Power Cord 2 9 2 7 Connecting the Console Terminal Cable 2 10 2 8 Opening the Caddy 2 13 2 9 Loading the Disc 2 14 2 10 Loading the Caddy in the Drive 2 15 2 11 Ejecting the Caddy from th...

Page 6: ...elf Test Status Codes 3 8 5 1 Troubleshooting Basic System Problems 5 3 5 2 Power Up and Self Test Display Identifiers 5 6 5 3 Definition of Mnemonics 5 9 5 4 SET Command Summary 5 13 5 5 TEST Command...

Page 7: ...This document is organized as follows Chapter 1 provides an overview of the InfoServer 150 system Chapter 2 provides instructions for installing new InfoServer 150 systems Chapter 3 provides informati...

Page 8: ...ram Manual AA PD1LB TE SCSI Device Documentation RRD40 Disc Drive Owner s Manual EK RRD40 OM RRD42 Disc Drive Owner s Manual EK RRD42 OM TK50Z User s Guide EK OTK50 UG DECconnect System Documentation...

Page 9: ...ons of the book user input is shown in bold boldface text Boldface text represents the introduction of a new term defined the glossary or a phrase that is emphasized in text Boldface text is also used...

Page 10: ......

Page 11: ...age Figure 1 1 shows the InfoServer 150 system enclosure Figure 1 1 InfoServer 150 System Enclosure Drive Labels Compact Disc Drive M K V X 3 1 0 5 9 1 The InfoServer system can support many diverse a...

Page 12: ...el Figure 1 2 Front Panel of Embedded RRD42 Drive JACK HEADPHONE LEVEL CONTROL DIMPLE FOR ID NUMBER BUSY INDICATOR EJECT BUTTON EMERGENCY EJECT HOLE CADDY INSERTION SLOT SHR XR0062 90 LABEL HEADPHONE...

Page 13: ...idelines 1 2 Storage Devices The InfoServer 150 system uses the following internal storage devices RZ23L hard disk InfoServer 150 system configuration RZ24 hard disk InfoServer 150VXT system configura...

Page 14: ...uire a minimum amount of system management You normally issue server commands by using a LAT terminal session created to the InfoServer 150 system from a terminal server In the rare event that your se...

Page 15: ...tion for the System Use the following checklist to keep your system operating at its best Carefully read all installation instructions before you turn on the power Keep the air well circulated to prev...

Page 16: ...2 Unpacking and Inspecting System Components The InfoServer 150 system is shipped in two boxes one for hardware and one for software The larger box contains the InfoServer 150 hardware with accessori...

Page 17: ...Components Figure 2 1 InfoServer 150 System Components Documentation Power Cord ACCESSORIES Two Terminators and One T Connector ThinWire Ethernet Connector Covers SCSI Terminator Loopback Connector St...

Page 18: ...d connector you will use when installing your system Note that there are two SCSI ports SCSI port A is at the upper left and SCSI port B is next to it Figure 2 2 Ports and Connectors On Off Switch Sys...

Page 19: ...he SCSI terminators are installed on the SCSI ports at the rear of the system unit as shown in Figure 2 3 Figure 2 3 Rear Panel with SCSI Terminators Installed SCSI Terminator M K V X 3 1 0 7 9 1 2 3...

Page 20: ...2 3 4 Attach the Ethernet Terminators You must connect the T connector two Ethernet terminators and the loopback connector Figure 2 1 to the system unit so that you can run diagnostic tests to verify...

Page 21: ...To connect the T connector and loopback connector follow these steps 1 Push one terminator into one side of the T connector then turn the terminator clockwise until it locks in place 2 Push the second...

Page 22: ...Connector M K V X 3 1 1 1 9 1 4 Connect the loopback connector to the standard Ethernet port on the back of the system unit If needed rotate the T connector slightly to make room for the loopback conn...

Page 23: ...00 Vac to 120 Vac and 200 Vac to 240 Vac at 50 or 60 Hertz Within these limits the power supply is self sensing so the system unit does not need a voltage selection switch Connect the supplied power c...

Page 24: ...VT300 series terminal the port must be set for DEC 423 operation See your terminal documentation for details To connect a terminal to the server follow these steps 1 Make sure the l O power switch on...

Page 25: ...m To start your system follow these steps 1 Turn on any expansion boxes connected to your system 2 Turn on the console terminal connected to MMJ port 1 See your terminal documentation Note that a cons...

Page 26: ...Note Check the position of the break enable switch on the rear of the system unit Section 2 3 1 It should be in the down position 2 5 Loading a Compact Disc The InfoServer 150 system Figure 1 1 has on...

Page 27: ...70 90 4 To load an empty caddy with a disc hold the disc by the edges and place the disc with disc label up into the caddy Figure 2 9 Do not touch the surface of the disc Be sure to place the disc ben...

Page 28: ...sc Figure 2 9 Loading the Disc SHR XR0073 90 Note The loading procedure for the RRD42 tabletop and embedded drives is the same with one exception the tabletop drive requires setting the POWER switch t...

Page 29: ...Installing Your System 2 5 Loading a Compact Disc 6 Insert the caddy into the drive Figure 2 10 Figure 2 10 Loading the Caddy in the Drive SHR XR0074 90A SHR XR0074 90 2 15...

Page 30: ...Contents TOC on the disc The BUSY indicator lights while the TOC is read When the BUSY indicator light goes off the drive is ready to receive commands 2 6 Unoading a Compact Disc Before unloading a co...

Page 31: ...PHONE 2 7 Connecting the System to a Network After you verify that the InfoServer system passes its power up self test sequence you must connect the InfoServer system to the network to make the system...

Page 32: ...ware are programmed onto the system s internal RZ drive at the factory After the power up display the server attempts to boot automatically from the internal drive If the diagnostic LEDs on the back o...

Page 33: ...ollow these steps 1 Remove any CDROM you currently have in the internal RRD42 drive The system attempts to boot from this drive if the drive contains a bootable disc 2 Turn the system off and turn it...

Page 34: ...hile the software is copying If the system is halted accidentally repeat the procedure described in this section 9 The following messages should appear after a few seconds ESS I COPIED copy operation...

Page 35: ...for the RRD42 expansion box 3 1 Guidelines for Connecting Expansion Boxes Use the following guidelines when connecting expansion boxes You can connect any combination of external expansion boxes as l...

Page 36: ...in its configuration 3 2 Preparing Your System for an Expansion Box If you plan to add an expansion box to your system you must first remove the SCSI cover and the terminator connected to the SCSI po...

Page 37: ...switches on the system unit and expansion box to the off O position 2 Turn the expansion box so that the back is facing you 3 Set the SCSI ID number Each device is shipped with the SCSI ID number set...

Page 38: ...on the expansion box then plug the other end into a grounded power outlet Figure 3 2 shows how to connect one RRD42 expansion box to the system Figure 3 2 Connecting One RRD42 Expansion Box 1 0 L R SC...

Page 39: ...oxes are set to off O then power off the system unit 2 Remove the 50 pin terminator on the first expansion box Store the terminator for future use 3 Connect one end of the 50 pin to 50 pin connector c...

Page 40: ...CSI CABLE SCSI TERMINATOR SCSI TERMINATOR SCSI TERMINATOR 3 6 RRD42 Compact Disc Expansion Box The RRD42 is a read only storage device that reads data from removable compact discs See Section 2 5 for...

Page 41: ...If you add two RRD42 expansion boxes to your system you must reset the ID number on the second RRD42 to an open ID one that is not currently being used To reset the number follow instructions in step...

Page 42: ...st Status Codes Status Code SCSI Device FFFFFF05 Device is off line or not installed at this address FFFFFF03 SCSI bus controller FFFFFFFF Device not tested possible SCSI bus controller error 00000001...

Page 43: ...ally opens when it is inserted into the drive Do not open the shutter manually and touch the disc When transporting the the InfoServer 150 system or the RRD42 tabletop drive remove the caddy from the...

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Page 45: ...hinWire Ethernet Network The following sections explain how to connect the InfoServer 150 system to a ThinWire Ethernet network 4 1 1 Check the Network Select Button The InfoServer 150 system has a ne...

Page 46: ...rify the ThinWire Ethernet installation you must be correctly connected to a ThinWire Ethernet network Be sure that the ThinWire Ethernet terminator is attached to your system unit You also need a con...

Page 47: ...0100 7000 or any number above 0100 7000 appears on this line check all Ethernet connections 4 1 3 Connect Your System to ThinWire Ethernet Cable To connect the server system to ThinWire Ethernet cabl...

Page 48: ...en turn the T connector clockwise until it locks in place Figure 4 3 Attaching T Connector with Cable Segment to BNC Connector T Connector M K V X 3 1 2 1 9 1 4 2 Creating a ThinWire Ethernet Work Gro...

Page 49: ...twork the most visible DECconnect component in your office is the faceplate The faceplate has one of the following connectors A ThinWire BNC connector that allows several systems including InfoServer...

Page 50: ...g the ThinWire Ethernet installation use the following checklist to make sure all connections are correct 1 Check that all connections are secure on the ThinWire Ethernet segment 2 Check that there is...

Page 51: ...from a single standard Ethernet connection 5 Check that a ThinWire segment is not looped from one port on the DEMPR to another port on the DEMPR 6 Check that the system unit s T connector has not bee...

Page 52: ...tor from an active ThinWire segment This would disrupt network operation After you have checked all ThinWire Ethernet connections retest the Ethernet Enter the following command at the console prompt...

Page 53: ...hernet installation you must attach the 15 pin standard Ethernet loopback connector to your system unit 1 Turn on your system A power up display similar to the following appears F_ E D C B A 9_ 8 7 6...

Page 54: ...ear of the system unit to off O 2 Connect the 15 pin connector on the transceiver cable to the standard Ethernet connector on the rear of the system unit 3 Use a screwdriver to move the connector s sl...

Page 55: ...the Ethernet connection during the power up sequence 3 After you check all Ethernet connections retest the Ethernet subsystem Enter the following command at the console prompt TEST 1 Return 4 If a con...

Page 56: ......

Page 57: ...system exerciser Running test utilities for expansion boxes Restarting the system after running tests Reestablishing console parameters Service information Command summary 5 1 Checking Cable Connectio...

Page 58: ...The power up test display should appear If it does not see Section 5 2 5 2 Using the Troubleshooting Table Table 5 1 suggests corrective actions for certain system problems When you have a problem pe...

Page 59: ...ppear within 20 seconds The terminal cable is not connected Check that the terminal cable is plugged in at both ends The power outlet might not be working Try a lamp that you know works in the outlet...

Page 60: ...en InfoServer 150 system software is not installed See Section 2 9 3 The system unit s power light is off The system unit s l O power switch is not turned on Check the setting of the l O power switch...

Page 61: ...system battery s charge is low or completely discharged Run the system for about 17 hours to recharge the battery fully If you see single question marks in the power up display but operation of the s...

Page 62: ...onnectors The loopback connector is not installed on the standard Ethernet port The terminator is not installed on the ThinWire Ethernet port The network select switch is set to the wrong position A c...

Page 63: ...se Table 5 2 to find the number or letter that represents the device you want to test 2 Put the system in console mode by pressing the halt button on the rear of the system unit Use a pen or a small p...

Page 64: ...mation ready if you must call for service See Chapter 3 and Appendix A for additional information Table 5 3 lists the mnemonic code used for each device To display your system configuration perform th...

Page 65: ...rk interconnect NVR Nonvolatile RAM SYS Interrupt controller and Ethernet ID ROM 5 6 Displaying Device Information To determine which devices are installed in your system and their SCSI bus ID assignm...

Page 66: ...r to check the quality of your software media Insert a disc into the RRD42 compact disc drive before running the system exerciser To test your system follow these steps 1 Put the system in console mod...

Page 67: ...Status indicators if any Mnemonic for the device Error or status information for each device Number of times device was tested Progress count indicates progress within some tests The time days hours m...

Page 68: ...eady loaded on the internal RZ hard disc drive Section 2 4 resuming normal operation is easy You simply reenter program mode in one of two ways Enter the BOOT command at the console prompt and press R...

Page 69: ...tem when the problem occurred 3 Be prepared to read information from the screen and to enter commands at the keyboard while you talk to your service representative on the telephone 4 Eight recessed li...

Page 70: ...it TEST 9 Floating point unit TEST 8 Interval timer TEST 7 SCSI A bus devices TEST 6 SCSI B bus devices TEST 5 Interrupt controller and Ethernet ID ROM TEST 4 Reserved TEST 3 Reserved TEST 2 Reserved...

Page 71: ...OW ESTAT Results of last system exerciser test SHOW ETHER Hardware Ethernet address SHOW HALT Default action after your system halts SHOW MEMORY Memory for your system unit SHOW SCSIA SCSI device ID n...

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Page 73: ...ngs You are responsible for the SCSI ID settings on your equipment Digital sets each SCSI device to a default setting before the equipment leaves the factory You might never need to change a default s...

Page 74: ...ernal switches The built in RZ hard disk drive and the RRD42 compact disc drive have internal switches or jumpers You cannot change settings on these devices A 2 Determining SCSI ID Numbers To determi...

Page 75: ...for interconnecting SCSI devices This ensures that the impedance characteristics signal propagation velocity inductance capacitance cross talk grounding conductor pairing and shielding meet the requir...

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Page 77: ...rive 1 RRD42 internal drive 600MB Optional storage RRD42 expansion boxes and other standard SCSI disk and tape devices Terminals Supports the VT series Interfaces 2 SCSI ports 1 ThinWire Ethernet port...

Page 78: ...to 104 F Temperature change rate 11 C hour 20 F hour maximum Relative humidity 10 to 80 noncondensing Maximum wet bulb temperature 28 C 82 F Minimum dew point 2 C 36 F Altitude 2400 m at 36 C 8000 ft...

Page 79: ...SCII American Standard Code for Information Interchange A set of 7 or 8 bit binary numbers representing the alphabet punctuation numerals and other special symbols used in text representation and comm...

Page 80: ...he system memory and execute bootstrap or boot To attempt to load the operating system software from a mass storage device An internal program makes the attempt bus A channel a set of wires along whic...

Page 81: ...t Console mode is indicated by the console prompt on the monitor screen Compare to program mode console prompt A prompt used for communication between the system manager and the computer controller A...

Page 82: ...eight separate network interfaces from a single transceiver trap DEMPR Digital s multiport repeater that provides eight ThinWire Ethernet drops from a single standard Ethernet connection device The ge...

Page 83: ...rs error message A message displayed by a system to indicate a mistake or malfunction Ethernet A type of local area network based on carrier sense multiple access with collision detection CSMA CD face...

Page 84: ...rea transport The LAT is a communications protocol that implements terminal emulation over an Ethernet local area network Terminals are normally connected to terminal servers which send messages conta...

Page 85: ...rarily memory module A printed circuit board that contains additional memory for the system module A printed circuit board that contains electrical components and electrically conductive pathways betw...

Page 86: ...re performs such tasks as assigning memory to programs and data processing requests and scheduling jobs VMS and ULTRIX are the two examples of operating systems output device A device that accepts dat...

Page 87: ...rations The type of memory the system uses to store the instructions of programs currently being run read only memory ROM A memory whose contents cannot be modified The system can use the data contain...

Page 88: ...composed of standard Ethernet cable Compare to ThinWire Ethernet cable storage medium Any device capable of recording information such as a hard disk store To enter data into a storage device such as...

Page 89: ...es ThinWire cable ThinWire is ideal for small standalone networks in which the users share resources such as printers and storage devices transceiver A device that provides a single physical connectio...

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Page 91: ...nce 3 8 RRD42 1 3 Compact disc cont d testing 5 12 unloading 2 16 Compact disc caddy 2 12 Compact disc drive 1 2 2 12 turning on 2 11 Configuration display 3 7 5 8 code example 5 8 device mnemonics 5...

Page 92: ...cable 5 6 in the power up display 5 5 power up display 5 5 RRD42 5 10 single question marks 5 11 system 5 8 Ethernet connectors attaching to system unit 2 6 Ethernet diagnostics 2 7 Expansion boxes 1...

Page 93: ...compact disc 2 12 Loopback connector attaching to system unit 2 6 diagnostics 2 7 in network diagnostics 4 9 M Memory 1 2 MMJ console port 2 4 Modem port 2 4 Moving the system 2 2 N Network select bu...

Page 94: ...5 11 device A 1 terminator 2 5 terminators 3 1 3 3 A 3 SCSI terminators cont d removing 3 2 SCSI ID numbers creating custom configurations A 1 default settings A 1 definition of A 1 RRD42 3 7 rules f...

Page 95: ...2 hardware specifications B 1 ports and connectors 2 4 storage conditions B 2 troubleshooting 5 3 turning off 2 18 turning on 2 11 unpacking 2 2 T T connector attaching terminators 2 7 attaching to sy...

Page 96: ...ights LEDs 5 13 mnemonics for system exerciser 5 10 power up display 2 12 RRD42 5 4 self tests 5 7 software 5 4 standard Ethernet 4 10 system exerciser 5 10 system unit 5 3 table 5 2 terminal 5 3 Thin...

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