6–16
Solving Problems
Service Information
If you have followed the corrective actions listed in this chapter and you
continue to have problems with your system, call your Digital service
representative.
Before you call:
1. Write down the serial and model numbers of your system. Your
system is identified by a label on the rear of the system unit. For
example:
Model: SEABx-Ax, InfoServer 100 system.
Your service representative may need this number when you call.
2. Make notes based on the troubleshooting table at the beginning of
this chapter. This information may tell your service representative
the state of your system when the problem occurred.
3. Be prepared to read information from the screen and to enter
commands at the keyboard while you talk to your service
representative on the telephone.
4. Eight recessed lights on the back of the system unit light up when
you turn on the system. Write down the status of these lights. Your
service representative may ask you to describe which lights are on.
