Dell Precision M6300, User Manual

Page: 149 / 292

Troubleshooting
149
If your IEEE 1394 device is listed, Windows recognizes the device.
I
F YO U HA VE P R O B L E M S WI T H A
D
E L L
IEEE 1394
DE VI CE
—
Contact Dell (see
"Contacting Dell" on page 263).
I
F YO U HA VE P R O B L E M S WI T H A N
IEEE 1394
D E VI C E N O T PR OV IDE D B Y
D
E L L
—
Contact the IEEE 1394 device manufacturer.
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
The computer does not start up
E
N SU R E T H A T T H E P O W ER C A B L E I S F I R M L Y CO N N EC T E D T O T H E C O M PU T E R A N D T O
T H E E L E C T RI CA L O U T L E T
The computer stops responding
NOTICE:
You may lose data if you are unable to perform an operating system
shutdown.
T
URN TH E CO M PU T E R O F F
—
If you are unable to get a response by pressing a key on
your keyboard or moving your mouse, press and hold the power button for at least 8 to
10 seconds (until the computer turns off), and then restart your computer.
A program stops responding
E
N D T H E P R O G R A M
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the Applications tab.
3
Click to select the program that is no longer responding.
4
Click End Task .
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C
H E C K T H E S O F T WA RE D O C U M EN T A TI O N
—
If necessary, uninstall and then reinstall
the program.
book.book Page 149 Tuesday, August 28, 2007 10:20 AM