Dell Precision M6300, User Manual

Page: 147 / 292

Troubleshooting
147
2
Follow the instructions on the screen to identify and resolve modem problems.
Modem Helper is not available on certain computers.
Windows Vista :
1
Click Start
→
All Programs
→
Modem Diagnostic Tool .
2
Follow the instructions on the screen to identify and resolve modem problems.
Modem diagnostics are not available on all computers.
V
E R I F Y T H A T T H E M O D E M I S C O MM U N I CA T I N G W I T H
W
I N D O W S
Windows XP :
1
Click Start
→
Control Panel
→
Printers and Other Hardware
→
Phone and Modem
Options
→
Modems .
2
Click the COM port for your modem
→
Properties
→
Diagnostics
→
Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows Vista :
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Phone and Modem
Options
→
Modems .
2
Click the COM port for your modem
→
Properties
→
Diagnostics
→
Query Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E
N SU R E T H A T YO U A R E C O N N E CT E D T O T H E
I
N T E RN E T
—
Ensure that you have
subscribed to an Internet provider. With the Outlook Express e-mail program open,
click File . If Work Offline has a checkmark next to it, click the checkmark to remove it
and connect to the Internet. For help, contact your Internet service provider.
Error Messages
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
If the error message is not listed, see the documentation for the operating
system or the program that was running when the message appeared.
A
F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S
: \ / : * ? “ <
> | — Do not use these characters in filenames.
A
R E Q U I R E D
.DLL
F I L E WA S N O T F O U N D
—
The program that you are trying to open
is missing an essential file. To remove and then reinstall the program:
Windows XP :
1
Click
Start → Control Panel → Add or Remove Programs → Programs and Features
.
2
Select the program you want to remove.
book.book Page 147 Tuesday, August 28, 2007 10:20 AM