Dell PowerEdge R200 Hardware Owner'S Manual Download Page 113

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Troubleshooting Your System

113

Reconnect the system to the electrical outlet, and turn on the system
and attached peripherals.

If the problem persists,

see "Getting Help

" on page 127

Troubleshooting Expansion Cards

NOTE:

When troubleshooting an expansion card, see the documentation for your

operating system and the expansion card.

Problem

•

Error message indicates a problem with an expansion card.

•

Expansion card performs incorrectly or not at all.

Action

CAUTION:

Only trained service technicians are authorized to remove the system

cover and access any of the components inside the system. Before performing any
procedure, see your

Product Information Guide

for complete information about

safety precautions, working inside the computer and protecting against
electrostatic discharge.

Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 117.

Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.

Open the system. See "Opening the System" on page 54.

Ensure that each expansion card is firmly seated in its connector. See
"Installing an Expansion Card" on page 75.

Close the system. See "Closing the System" on page 55.

Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.

If the problem persists, go to the next step.

Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.

Open the system. See "Opening the System" on page 54.

book.book Page 113 Thursday, August 30, 2007 3:30 PM

Summary of Contents for PowerEdge R200

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerEdge R200 Systems Hardware Owner s Manual ...

Page 2: ...ude PowerEdge PowerVault PowerApp PowerConnect and XPS are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft MS DOS Windows andWindowsServerareeithertrademarksorregisteredtrademarksofMicrosoftCorporation in the United States and or other countries Red Hat is a registered trademark of Red Hat Inc SUSE is a registered trademark of Novell Inc in...

Page 3: ...ack Panel Features and Indicators 17 Connecting External Devices 18 NIC Indicator Codes 19 System Messages 19 Diagnostics Indicator Codes 29 System Beep Codes 31 Warning Messages 34 Diagnostics Messages 34 Alert Messages 34 2 Using the System Setup Program 35 Entering the System Setup Program 35 Responding to Error Messages 35 Using the System Setup Program 36 ...

Page 4: ...ystem and Setup Password Features 45 Using the System Password 45 Using the Setup Password 48 Disabling a Forgotten Password 49 Baseboard Management Controller Configuration 49 Entering the BMC Setup Module 50 BMC Setup Module Options 50 3 Installing System Components 51 Recommended Tools 51 Inside the System 51 Opening and Closing the System 53 Removing the Bezel 53 Installing the Bezel 54 Openin...

Page 5: ...t Drive 62 Hard Drives 62 Removing a Hard Drive 63 Installing a Hard Drive 67 Installing a SAS Controller Card 68 Fan Assembly 68 Removing the Fan Assembly 69 Installing the Fan Assembly 70 Optional PCI Fan Assembly 71 Removing the PCI Fan Assembly 71 Installing the PCI Fan Assembly 72 Power Supply 73 Removing the Power Supply 73 Installing the Power Supply 75 Expansion Cards 75 Installing an Expa...

Page 6: ...g the Control Panel Assembly 90 System Board Service Only Procedure 91 Removing the System Board Assembly 91 Installing the System Board Assembly 94 4 Troubleshooting Your System 97 Safety First For You and Your System 97 Start Up Routine 97 Checking the Equipment 98 Troubleshooting IRQ Assignment Conflicts 98 Troubleshooting External Connections 99 Troubleshooting the Video Subsystem 99 Troublesh...

Page 7: ...shooting System Cooling Problems 107 Troubleshooting a Fan 108 Troubleshooting System Memory 108 Troubleshooting an Optical Drive 110 Troubleshooting a Hard Drive 111 Troubleshooting Expansion Cards 113 Troubleshooting the Microprocessor 114 5 Running the System Diagnostics 117 Using Dell PowerEdge Diagnostics 117 System Diagnostics Features 117 When to Use the System Diagnostics 118 Running the S...

Page 8: ...stem Board Jumpers 121 System Board Connectors 122 Riser Card Connectors 124 Disabling a Forgotten Password 125 7 Getting Help 127 Obtaining Assistance 127 Online Services 128 Automated Order Status Service 129 Support Service 129 Dell Enterprise Training and Certification 129 Problems With Your Order 129 Product Information 129 Returning Items for Warranty Repair or Credit 130 Before You Call 131...

Page 9: ...Contents 9 Glossary 165 Index 177 ...

Page 10: ...10 Contents ...

Page 11: ...nostics messages Alert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within...

Page 12: ...echnicians Accessing System Features During Startup Table 1 1 describes keystrokes that may be entered during startup to access system features If your operating system begins to load before you enter the keystroke allow the system to finish booting and then restart your system and try again Table 1 1 Keystrokes for Accessing System Features Keystroke Description F2 Enters the System Setup program...

Page 13: ...the System Setup Program see SATA Configuration Screen on page 40 for options and descriptions for the information fields that appear on the SATA Configuration screen This keystroke allows you to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC Ctrl D If you have the optional Dell Remote Access Controller DRAC this keystroke allows access to se...

Page 14: ...14 About Your System Figure 1 1 Front Panel Features and Indicators 10 7 3 2 5 4 1 11 9 8 6 12 ...

Page 15: ...pliant operating system power is turned off immediately after the power button is pressed The power button is enabled in the System Setup program When disabled the button can only turn the system power on For more information see Using the System Setup Program on page 35 and the operating system s documentation The power on indicator lights or blinks to indicate the status of power to the system T...

Page 16: ...er system status indicator flashes when the system needs attention due to a system problem 7 System identification button You can use the system identification buttons on the front and back panels to locate a particular system within a rack When one of these buttons is pushed the blue system status indicators on the front and back panels blink until one of the buttons is pushed again You can also ...

Page 17: ...on The NMI button is used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation Table 1 2 Front Panel Components continued Item Component Icon Description ...

Page 18: ...perly Device drivers are normally included with your operating system software or with the device itself See the documentation that accompanied the device for specific installation and configuration instructions 1 power supply connector 2 keyboard connector 3 mouse connector 4 USB connectors 2 5 Kensington lock 6 serial connector 7 video connector 8 NIC1 connector 9 NIC2 connector 10 expansion slo...

Page 19: ...ctivity and link status See Figure 1 3 Table 1 3 lists the NIC indicator codes Figure 1 3 NIC Indicators System Messages System messages appear on the screen to notify you of a possible problem with the system Table 1 4 lists the system messages that can occur and the probable cause and corrective action for each message 1 link indicator 2 activity indicator Table 1 3 NIC Indicator Codes Indicator...

Page 20: ...tem Messages Message Causes Corrective Actions Attempting to update Remote Configuration Please wait Remote Configuration is in progress Wait until the process is complete BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If the problem persists see Getting Help on page 127 Caution NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is installed Check th...

Page 21: ...iskette drive and optical drive cables are properly connected See Troubleshooting a USB Device on page 102 and Troubleshooting an Optical Drive on page 110 If the problem persists see Getting Help on page 127 Drive not ready Diskette missing or improperly inserted in diskette drive Reinsert or replace the diskette Error Incorrect memory configuration Ensure memory in slots DIMM1_A and DIMM1_B DIMM...

Page 22: ...unable to carry out the command This message is usually followed by specific information Take the appropriate action to resolve the problem Keyboard controller failure Faulty keyboard controller faulty system board See Getting Help on page 127 Keyboard data line failure Keyboard failure Keyboard stuck key failure Loose or improperly connected keyboard cable faulty keyboard faulty keyboard controll...

Page 23: ...hooting System Memory on page 108 If the problem persists see Getting Help on page 127 Memory tests terminated by keystroke The spacebar was pressed during POST to terminate the memory test Information only No boot device available The system cannot find the diskette or hard drive If the diskette drive is your boot device ensure that a bootable disk is in the drive If the hard drive is your boot d...

Page 24: ... for reinstallation information No timer tick interrupt A chip on the system board might be malfunctioning Run the system diagnostics See Running the System Diagnostics on page 117 Not a boot diskette The operating system is trying to boot from a diskette that does not have a bootable operating system installed on it Insert a diskette that has a bootable operating system Option ROM Checksum Error ...

Page 25: ...r Reseat the PCIe card in the specified slot number See Expansion Cards on page 75 If the problem persists see Getting Help on page 127 PCIe Training Error Embedded Bus nn Dev nn Funcn Faulty or improperly installed PCIe card Reseat the PCIe cards See Expansion Cards on page 75 If the problem persists see Getting Help on page 127 PCIe Training Error Slot n Faulty or improperly installed PCIe card ...

Page 26: ...rd drive cables are properly connected See Troubleshooting a USB Device on page 102 or Troubleshooting a Hard Drive on page 111 for the appropriate drive s installed in your system Remote Configuration update attempt failed System could not implement Remote Configuration request Retry Remote Configuration SATA port 0 1 2 hard disk drive configuration error Faulty drive Parameters failure Ensure th...

Page 27: ...e properly installed See Troubleshooting System Memory on page 108 If the problem persists see Getting Help on page 127 The amount of system memory has changed Faulty memory module Information only if you have changed the memory configuration See Troubleshooting System Memory on page 108 If the problem persists see Getting Help on page 127 Faulty memory module See Troubleshooting System Memory on ...

Page 28: ...dules or faulty system board Ensure that all memory modules are properly installed See Memory Module Installation Guidelines on page 81 If the problem persists see Troubleshooting System Memory on page 108 If the problem persists see Getting Help on page 127 Utility partition not available Utility partition is not available on the hard disk Create a utility partition on the boot hard drive See the...

Page 29: ...rive cables are properly connected See Troubleshooting a USB Device on page 102 or Troubleshooting a Hard Drive on page 111 for the appropriate drive s installed in your system Table 1 5 Diagnostic Indicator Codes Code Causes Corrective Action Possible processor failure See Troubleshooting the Microprocessor on page 114 Memory failure See Troubleshooting System Memory on page 108 Possible expansio...

Page 30: ...ice on page 102 No memory modules detected See Troubleshooting System Memory on page 108 System board failure See Getting Help on page 127 Memory configuration error See Troubleshooting System Memory on page 108 Possible system board resource and or system board hardware failure See Troubleshooting IRQ Assignment Conflicts on page 98 If the problem persists see Getting Help on page 127 Table 1 5 D...

Page 31: ...ning of the beep code use system diagnostics to identify the possible cause If you are still unable to resolve the problem see Getting Help on page 127 Possible expansion card failure See Troubleshooting Expansion Cards on page 113 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on page 97 for the appropriate drive installed in you...

Page 32: ...lp on page 127 1 2 2 DMA initialization failure See Troubleshooting System Memory on page 108 1 2 3 DMA page register write read failure 1 3 1 Main memory refresh verification failure 1 3 2 No memory installed 1 3 3 Chip or data line failure in the first 64 KB of main memory 1 3 4 Odd even logic failure in the first 64 KB of main memory 1 4 1 Address line failure in the first 64 KB of main memory ...

Page 33: ... 4 1 Screen initialization failure 3 4 2 Screen retrace test failure 3 4 3 Video ROM search failure 4 2 1 No timer tick Faulty system board See Getting Help on page 127 4 2 2 Shutdown test failure 4 2 3 Gate A20 failure 4 2 4 Unexpected interrupt in protected mode See Troubleshooting Expansion Cards on page 113 4 3 1 Improperly installed or faulty memory modules See Troubleshooting System Memory o...

Page 34: ...age on a copy of the Diagnostics Checklist in Getting Help on page 127 and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems manage...

Page 35: ...on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setu...

Page 36: ...Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow or Shift Tab Moves to the previous field Down arrow or Tab Moves to the next field Spacebar left and right arrows Cycles through the settings in a field In many fields you can also type the appropriate value Esc ...

Page 37: ...nal clock System Date Resets the date on the system s internal calendar Memory Information See Memory Information Screen on page 39 CPU Information See CPU Information Screen on page 39 SATA Configuration See SATA Configuration Screen on page 40 Boot Sequence Determines the order in which the system searches for boot devices during system startup Available options can include the diskette drive CD...

Page 38: ...at require an IRQ Console Redirection See Console Redirection Screen on page 42 System Security Displays a screen to configure the system password and setup password features See Using the System Password on page 45 and Using the Setup Password on page 48 for more information Keyboard NumLock On default Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyb...

Page 39: ...d system memory tests are conducted When set to Disabled the memory tests are not performed Table 2 4 CPU Information Screen Option Description 64 bit Specifies if the installed processor supports Intel 64 bit extensions Core Speed Displays the clock speed of the processor Bus Speed Displays the bus speed of the processor Logical Processor Enabled default Displays when the processor supports Hyper...

Page 40: ...s are not reported to the operating system If the processor does not support Demand Based Power Management this field is read only Processor 0 ID Displays the family and model number of the processor Processor Name Display Displays the CPU name of the installed Processor 0 Level 2 Cache Displays the amount of cache memory for the processor Number of Cores Displays the number of cores in the proces...

Page 41: ... take effect after the system reboots MAC Address Displays the MAC address for the integrated 10 100 1000 NIC This field does not have user selectable settings Secondary Embedded Gb NIC Enabled without PXE default Enables or disables the system s secondary integrated NIC Options are Enabled without PXE Enabled with PXE and Disabled PXE support allows the system to boot from the network Changes tak...

Page 42: ...BMC setting allows you to toggle the system between a COM1 setting and BMC Serial setting In this mode press ESC to enter the BMC Serial setting and press ESC q to return to the COM1 setting Off and COM3 are not available options when Console Redirection is set to use Serial Port 1 Speaker On default Enables or disables the system internal speaker Table 2 7 Console Redirection Screen Options Optio...

Page 43: ...TE See Using the Setup Password on page 48 for instructions on assigning a setup password and using or changing an existing setup password Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start up To lock the system password assign a setup password in the Setup Password option and then change the Password Status opti...

Page 44: ...isabled the button can only turn on system power NOTE You can still turn on the system by using the power button even if the Power Button option is set to Disabled NMI Button This field enables disables the NMI button on the front panel NOTICE Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operat...

Page 45: ...te your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords and erases the existing passwords This procedure is described in Disabling a Forgotten Password on page 125 Using the System Password After a system password is assigned only those who know the password have full use of the system When the Sy...

Page 46: ...haracter when entering your password press Backspace or the left arrow key NOTE To escape from the field without assigning a system password press Enter to move to another field or press Esc at any time prior to completing step 5 4 Press Enter 5 To confirm your password type it a second time and press Enter The setting shown for the System Password changes to Enabled Exit the System Setup program ...

Page 47: ... third unsuccessful attempt the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down This message can alert you to an unauthorized person attempting to use your system Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered NOTE You can use the Passwor...

Page 48: ... as an alternate system password However the system password cannot be used in place of the setup password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system ...

Page 49: ...ow and press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 48 Disabling a Forgotten Password See Disabling a Forgotten Password on page 125 Baseboard Management Controller Configuration The Baseboard Management Controller BMC enables configuring monitoring and ...

Page 50: ...le 1 Turn on or restart your system 2 Press Ctrl E when prompted after POST If your operating system begins to load before you press Crtl E allow the system to finish booting and then restart your system and try again BMC Setup Module Options For information about the BMC Setup Module options and how to configure the emergency management port EMP see the BMC User s Guide ...

Page 51: ...assembly Optional PCI fan Power supply Expansion cards Riser card System memory Processor Control panel System board Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock Wrist grounding strap 2 Phillips screwdriver Inside the System In Figure 3 1 the bezel and system cover are removed to provide an interior view of the system ...

Page 52: ...ystem can accommodate two expansion cards The peripheral bays provide space for up to two hard drives and an optional optical drive Power is supplied to the system board and drives through one nonredundant power supply 1 optical drive optional 2 PCI fan optional 3 riser card 4 PCI expansion card optional 5 processor and heat sink 6 memory modules 4 7 power supply 8 processor fan module 9 hard driv...

Page 53: ...troubleshoot the system remove the bezel and cover Removing the Bezel 1 Unlock the bezel See Figure 3 2 2 Unlatch the left end of the bezel and rotate it away from the front panel 3 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Installing and Removing the Optional Bezel 1 key lock 2 bezel 2 1 ...

Page 54: ...re see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Extend the system out of the rack to the locked position If the system is installed on static rails remove the system f...

Page 55: ...inside the system 2 Place the cover over the sides of the chassis and slide the cover forward 3 Tighten the thumbscrew at the back of the system to secure the cover See Figure 3 3 4 Replace the system in the rack and reconnect the peripheral cables 5 Reconnect the system to the electrical outlet and turn on the system 1 system cover 2 thumbscrew 1 2 ...

Page 56: ...e the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System on page 54 2 While grasping the cooling shroud press the release latch and lift the shroud away f...

Page 57: ... Insert the tab on the side of the cooling shroud and the release latch into the fan assembly See Figure 3 4 2 Push the cooling shroud down until the release latch snaps into place securing the shroud to the fan assembly 3 Close the system See Closing the System on page 55 1 tab 2 release latch 3 cooling shroud 1 3 2 ...

Page 58: ...gram and if possible make a printed copy of the System Setup screens See Using the System Setup Program on page 35 2 Open the system See Opening the System on page 54 3 Remove the cooling shroud See Removing the Cooling Shroud on page 56 4 Remove the riser card See Removing the Riser Card on page 79 5 Locate the battery on the system board See Figure 6 2 for the battery location 6 Grasp the batter...

Page 59: ...n page 55 11 Enter the System Setup program to confirm that the battery operates properly 12 From the main screen select System Time to enter the correct time and date Also re enter any system configuration information that is no longer displayed on the System Setup screens and then exit the System Setup program 13 To test the newly installed battery see Troubleshooting the System Battery on page ...

Page 60: ...rforming any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System on page 54 2 Disconnect the power and interface cables from the optical drive s interposer card 3 Pull the two captive fasteners that secure the interposer card to the hard dri...

Page 61: ... see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Align the optical drive s mounting holes with the retaining pins on the hard drive 0 bracket See Figure 3 6 2 Rotate the drive downward until it snaps into place 1 interposer board 2 captive fasteners 2 3 interface cable 4 power cable 5 ...

Page 62: ...propriate controller For systems using the integrated hard drive controller the master drive drive 0 must be connected to the SATA_0 connector on the system board To identify system board connectors see Figure 6 2 For systems with a SAS controller installed the hard drive must be connected to the SAS controller card See the documentation that accompanied the controller card To boot from a SAS RAID...

Page 63: ...stem See Opening the System on page 54 2 If applicable remove the optical drive Remove the optical drive if you are removing hard drive 0 See Removing the Optical Drive on page 60 3 Disconnect the power and interface cables from the hard drive The interface cables for SATA hard drives are connected to the system board See Figure 6 2 for the location of the system board connectors The interface cab...

Page 64: ...64 Installing System Components Figure 3 7 Removing the HDD0 Hard Drive Carrier 1 HDD0 hard drive carrier 2 power cable 3 interface cable 4 plunger 5 notches 4 6 tabs 4 4 1 2 3 6 5 ...

Page 65: ...arrier 6 Using a 2 Phillips screwdriver remove the four screws that secure the hard drive to the carrier and remove the drive from the carrier See Figure 3 9 and Figure 3 10 1 HDD1 hard drive carrier 2 plunger 3 power cable 4 interface cable 5 notches 4 6 tabs 4 2 1 3 4 6 5 ...

Page 66: ...66 Installing System Components Figure 3 9 Removing the Hard Drive From the HDD0 Drive Carrier 1 HDD0 hard drive carrier 2 screws 4 3 hard drive 4 mounting holes 4 2 4 1 3 ...

Page 67: ...he computer and protecting against electrostatic discharge 1 Align the hard drive mounting holes with the holes in the drive carrier 2 Using a 2 Phillips screwdriver install the four screws that secure the hard drive to the carrier See Figure 3 10 3 Align the hard drive carrier so that the tabs on the chassis slide into the notches in the carrier See Figure 3 7 4 Slide the carrier forward until it...

Page 68: ...ard drive 0 See Installing the Optical Drive on page 61 8 Close the system See Closing the System on page 55 Installing a SAS Controller Card See Installing an Expansion Card on page 75 for general instructions about installing the controller card See the controller card documentation for specific information on installing and configuring the card NOTICE If your SAS controller has an external stor...

Page 69: ...rostatic discharge 1 Open the system See Opening the System on page 54 2 Remove the cooling shroud See Removing the Cooling Shroud on page 56 3 Disconnect the fan assembly s power cable from the system board See Figure 3 11 4 Remove the data cable from hard drive 1 if installed See Figure 3 11 5 Remove the hard drive 0 power cable if installed 6 Pull the cables out of the fan assembly s cable tray...

Page 70: ... fan assembly securing posts See Figure 3 11 2 Lower the fan assembly until the release levers snap onto the securing posts 3 Route the cables in the fan assembly cable tray See Figure 3 11 4 Reconnect the hard drive 1 data cable to the hard drive See Figure 3 11 1 release levers 2 2 power cable 3 securing posts 2 4 hard drive 1 data cable 5 cable tray 3 5 2 4 1 ...

Page 71: ... technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System on page 54 2 Disconnect the following cables from the system ...

Page 72: ...n assembly with the screw holes on the chassis and use a 2 Phillips screwdriver to install the two mounting screws See Figure 3 12 2 Connect the fan s power cable to the PCI FAN connector on the system board See Figure 6 2 for the location of the connector 1 PCI fan assembly 2 screws 2 3 panel cutout 4 chassis intrusion switch 1 2 4 3 ...

Page 73: ...System on page 55 Power Supply The system supports a single nonredundant power supply Removing the Power Supply CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and prote...

Page 74: ...74 Installing System Components Figure 3 13 Installing and Removing the Power Supply 1 screw 2 P1 connector 3 P2 connector 4 power supply 5 pins 4 6 securing brackets 4 7 P3 connector 7 5 6 1 2 3 4 ...

Page 75: ...d slot 2 has x8 lane capability The PCI X PCIe riser card provides one PCI X expansion slot and one PCIe x8 lane expansion slot If you are installing a remote access controller card it must be installed in the upper slot of a PCI X PCIe riser card See PCIe Riser Card Connectors on page 124 for the locations of the expansion card slots on the two types of riser cards Installing an Expansion Card CA...

Page 76: ...mly into the expansion card connector on the riser card until the card is fully seated NOTE Ensure that the expansion card bracket is also inserted into the securing slot on the chassis s back panel 6 Replace the expansion card retainer See Figure 3 14 7 Slide the expansion card sliding retainer to the closed position so that it engages the edge of the expansion card See Figure 3 15 8 Connect any ...

Page 77: ...Installing System Components 77 Figure 3 14 Installing and Removing Expansion Cards 1 expansion card retainer 2 slot 1 3 slot 2 4 expansion card connector on riser card 5 expansion card 1 5 4 2 3 ...

Page 78: ...mation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System on page 54 2 Disconnect any internal or external cable s that are connected to the expansion card 3 Lift the expansion card retainer adjacent to the PCI slots See Figure 3 14 4 Slide the expansion card sliding retainer to...

Page 79: ...Card The riser card provides two expansion card slots See Expansion Cards on page 75 for detailed information on the expansion card slots Removing the Riser Card CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety...

Page 80: ...uide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Insert the riser card firmly into the riser card connector on the system board until the riser card is fully seated 2 Using a 2 Phillips screwdriver install the two screws that secure the riser card to the system board 3 Install any expansion card s See Installing an ...

Page 81: ...nes The memory module sockets are arranged in banks 1 and 2 on two channels A and B The memory module banks are identified as follows Bank 1 DIMM1_A and DIMM1_B Bank 2 DIMM2_A and DIMM2_B The memory module banks must be installed in identical pairs in configurations that have more than one memory module For example if socket DIMM1_A contains a 512 MB memory module then the second memory module to ...

Page 82: ...nd out as shown in Figure 3 17 to allow the memory module to be inserted into the socket 4 Align the memory module s edge connector with the alignment keys of the memory module socket and insert the memory module in the socket NOTE The memory module socket has two alignment keys that allow you to install the memory module in the socket in only one way Table 3 1 Sample Memory Module Configurations ...

Page 83: ...ry modules See Table 3 1 for valid memory configurations 7 Close the system See Closing the System on page 55 8 Optional Press F2 to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory 9 If the value is incorrect one or more of the memory modules may not be installe...

Page 84: ...ion Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System on page 54 2 Locate the memory module sockets See Figure 6 2 3 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 17 4 Close the system See Closing the Sy...

Page 85: ...rmation about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System on page 54 NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions NOTE When you remove the heat sink the possibility exists that the processor might...

Page 86: ...ocessor Do not pry the heat sink off of the processor 6 Lift the heat sink off of the processor and set the heat sink aside 7 Press down on the processor socket release lever then pull the release lever upward to the fully open position See Figure 3 19 8 Open the processor cover See Figure 3 19 9 Lift the processor vertically out of the socket Leave the processor cover and release lever in the ope...

Page 87: ...e processor correctly in the socket to avoid damaging the processor and the system board when you turn on the system Be careful not to touch or bend the pins on the socket 13 Set the processor lightly in the socket and ensure that the processor is level in the socket When the processor is positioned correctly press it gently to seat it in the socket 14 Close the processor cover 1 processor socket ...

Page 88: ...the heat sink to the system board See Figure 3 18 17 Install the cooling shroud See Installing the Cooling Shroud on page 57 18 Close the system See Closing the System on page 55 As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program 19 Press F2 to enter the System Setup program and check that the ...

Page 89: ...ormation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System on page 54 2 Disconnect the control panel cables See Figure 3 20 3 Using a 2 Phillips screwdriver remove the two screws that secure the control panel assembly to the chassis See Figure 3 20 4 Carefully lift the back of ...

Page 90: ...forming any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Align the control panel assembly s mounting holes with the chassis mounting holes See Figure 3 20 2 Using a 2 Phillips screwdriver install the two screws that secure the control panel assembly to the chassis See Figu...

Page 91: ...age 54 2 Remove the cooling shroud See Removing the Cooling Shroud on page 56 3 Remove the heat sink and processor See Replacing the Processor on page 85 4 Remove the memory modules See Removing Memory Modules on page 84 NOTE As you remove the memory modules record the memory module socket locations to ensure proper installation 5 If applicable disconnect the optical drive interface cable from the...

Page 92: ...ector on the system board 11 Disconnect the two power cables from the 12V and PWR_CONN connectors on the system board See Figure 6 2 12 Pull up on the plunger that secures the system board tray to the chassis floor See Figure 3 21 13 Using the tab on the system board tray slide the system board forward toward the front of the system and lift the assembly up and out of the chassis See Figure 3 21 1...

Page 93: ...Installing System Components 93 Figure 3 21 Installing and Removing the System Board 1 plunger 2 system board 3 system board tray 1 3 2 ...

Page 94: ...nect the chassis intrusion cable to the INTRUSION_SWITCH connector on the system board 7 Install the riser card See Installing the Riser Card on page 80 8 Using a 2 Phillips screwdriver tighten the two screws that secure the riser card to the system board 9 Install any PCI expansion cards that you removed See Installing an Expansion Card on page 75 10 Connect the hard drive interface cables a If y...

Page 95: ... 6 2 for the location of the FP_CONN1 connector 14 If applicable connect the optical drive interface cable to the SATA_2 connector on the system card See Figure 6 2 for the location of the SATA_2 connector 15 Install the cooling shroud See Installing the Cooling Shroud on page 57 16 Close the system See Closing the System on page 55 ...

Page 96: ...96 Installing System Components ...

Page 97: ... complete information about safety precautions working inside the computer and protecting against electrostatic discharge Start Up Routine Look and listen during the system s start up routine for the indications described in Table 4 1 Table 4 1 Start Up Routine Indications Look listen for Action An error message displayed on the monitor See System Messages on page 19 System status and diagnostic i...

Page 98: ...IRQ assignments The USB diskette drive activity indicator See Troubleshooting a USB Device on page 102 The USB CD drive activity indicator See Troubleshooting a USB Device on page 102 The optical drive activity indicator See Troubleshooting an Optical Drive on page 110 The hard drive activity indicator See Troubleshooting a Hard Drive on page 111 An unfamiliar constant scraping or grinding sound w...

Page 99: ... See Figure 1 1 for the front panel connectors and Figure 1 2 for the back panel connectors on your system Troubleshooting the Video Subsystem Problem Monitor is not working properly Video memory is faulty IRQ6 Available IRQ7 Available IRQ8 Real time clock IRQ9 ACPI functions used for power management IRQ10 Available IRQ11 Available IRQ12 PS 2 mouse port available if the mouse is disabled through ...

Page 100: ... the monitor 4 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 117 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 127 Troubleshooting the Keyboard Problem System message indicates a problem with the keyboard Keyboard is not functioning properly Action 1 Run the appropriate online diagnost...

Page 101: ... not resolved see Getting Help on page 127 Troubleshooting Basic I O Functions Problem Error message indicates a problem with a serial port Device connected to a serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled See Using the System Setup Program on page 35 2 If the problem is confined to a particular application see the applic...

Page 102: ...al device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device See Getting Help on page 127 If the problem persists see Getting Help on page 127 Troubleshooting a USB Device Problem System message indicates a problem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the S...

Page 103: ...127 If the problem persists see Getting Help on page 127 Troubleshooting a NIC Problem NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 117 2 Check the appropriate indicator on the NIC connector See NIC Indicator Codes on page 19 If the link indicator does not light check all cable connections If the activity indic...

Page 104: ...s and hard drives in the system Alert messages appear in the Alert Log window For information about the Alert Log window see the systems management software documentation Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Bef...

Page 105: ...oubleshooting a Damaged System Problem System was dropped or damaged Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharg...

Page 106: ... on page 35 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery on page 58 If the problem is not resolved by replacing the battery see Getting Help on page...

Page 107: ...trical outlet 3 Open the system See Opening the System on page 54 4 Ensure that the power supply is properly installed by removing and reinstalling it See Power Supply on page 73 If the problem persists remove the faulty power supply See Removing the Power Supply on page 73 5 Install a new power supply See Installing the Power Supply on page 75 If the problem persists see Getting Help on page 127 ...

Page 108: ...gnostic test See Using Dell PowerEdge Diagnostics on page 117 2 Open the system See Opening the System on page 54 3 Ensure that the faulty fan s power cable is firmly attached to the fan power connector See Fan Assembly on page 68 NOTE Wait 30 seconds for the system to recognize the fan and determine whether it is working properly 4 If the problem is not resolved install a new fan See Fan Assembly...

Page 109: ...er button and reconnect the system to power 3 Turn on the system and attached peripherals and as the system boots note the messages on the screen If the amount of system memory detected during POST does not match the amount of memory installed proceed to the next step If an error message appears go to step 12 4 Enter the System Setup program and check the system memory setting See Using the System...

Page 110: ... a specific memory module as faulty swap or replace the module Otherwise swap the memory module in socket 1 with a module of the same type and capacity that is known to be good See Installing Memory Modules on page 82 15 Close the system See Closing the System on page 55 16 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 17 As the system boots observe ...

Page 111: ...ect the system from the electrical outlet 5 Open the system See Opening the System on page 54 6 Ensure that the interface cable is securely connected to the optical drive and to the controller 7 Ensure that a power cable is properly connected to the drive 8 Close the system See Closing the System on page 55 9 Reconnect the system to the electrical outlet and turn on the system and attached periphe...

Page 112: ...figured correctly for the RAID c Exit the configuration utility and allow the system to boot to the operating system 4 Ensure that the required device drivers for your SAS controller card or SAS RAID controller are installed and are configured correctly See the operating system documentation for more information 5 Check the System Setup program to verify that the SAS controller is enabled and the ...

Page 113: ...mation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 117 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 54 4 Ensure that ea...

Page 114: ...e expansion cards d Close the system See Closing the System on page 55 e Run the appropriate diagnostic test If the tests fail see Getting Help on page 127 Troubleshooting the Microprocessor Problem Error message indicates a microprocessor problem A heat sink is not installed for the processor Action CAUTION Only trained service technicians are authorized to remove the system cover and access any ...

Page 115: ...hat the processor and heat sink are properly installed See Replacing the Processor on page 85 5 Close the system See Closing the System on page 55 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 127 ...

Page 116: ...116 Troubleshooting Your System ...

Page 117: ...nications and printer ports NICs CMOS and more If you are unable to identify the problem using the PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the...

Page 118: ...diagnostic utility that you can download from support dell com NOTICE Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program From the Utility Partition 1 As the system boots press F10 during POST 2 From the utility partitio...

Page 119: ...tem diagnostics NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options Click the testing option in the Main Menu window Table 5 1 provides a brief explanation of testing options Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allow...

Page 120: ...tervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Timestamp When checked time stamps the test log Test Iterations Selects the number of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the C...

Page 121: ...ecific information about the system jumpers and describes the connectors on the various boards in the system System Board Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Figure 6 1 System Board Jumpers ...

Page 122: ... system board connectors Table 6 1 System Board Jumper Settings Jumper Setting Description NVRAM_CLR default The configuration settings in NVRAM are retained at system boot The configuration settings in NVRAM are cleared at next system boot PWRD_EN default The password feature is enabled The password feature is disabled ...

Page 123: ...ctors Item Connector Description 1 CPU Processor socket 2 12V power supply connector 3 PWR_CONN power supply connector 4 DIMM1_A Memory module 5 DIMM2_A Memory module 6 DIMM1_B Memory module 7 DIMM2_B Memory module 8 FAN Power connector for the fans 2 1 4 5 6 7 9 8 3 14 13 12 11 15 10 16 17 ...

Page 124: ...tor for the SATA 1 hard drive 11 SATA_0 Connector for the SATA 0 hard drive 12 PCI FAN Connector for the PCI fan 13 SATA_2 Connector for the interposer card connected to the optical device 14 FP_CONN1 Control panel interface connector 15 HD_ACT_CARD Hard drive activity connector expansion controller 16 INTRUSION_SWITCH Connector for the chassis intrusion switch 17 RISER_CONN1 Riser card interface ...

Page 125: ...tecting against electrostatic discharge 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System on page 53 3 Remove the password jumper plug See Figure 6 1 to locate the password jumper on the system board 4 Close the system See Closing the System on page 55 5 Reconnect the system to the electrical out...

Page 126: ...the system 8 Install the password jumper plug See Figure 6 1 to locate the password jumper on the system board 9 Close the system reconnect the system to the electrical outlet and turn on the system 10 Assign a new system and or setup password To assign a new password using the System Setup program see Using the System Setup Program on page 35 ...

Page 127: ...t of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 133 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Servi...

Page 128: ...nd e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countri...

Page 129: ...page 131 and then see the contact information for your region Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer...

Page 130: ...ing the tests that you have run and any error messages reported by the Dell Diagnostics see Running the System Diagnostics on page 117 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible ...

Page 131: ...ge 132 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available CAUTION Before working inside your computer follo...

Page 132: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Page 133: ...pport link based on your need 5 Choose the method of contacting Dell that is convenient for you Depending on your region the methods include either by phone online chat or e mail The following table provides a listing of the support e mail addresses and phone numbers and codes by country If you need assistance in determining which codes to use contact a local or an international operator NOTE Toll...

Page 134: ...m E mail for Servers and EMC Storage Products la_enterprise dell com Customer Service toll free 0 800 666 0789 Technical Support toll free 0 800 222 0154 or toll free 0 800 444 0724 Sales toll free 0 800 666 0789 Aruba Online Support www dell com aw la techsupport dell com Technical Support toll free 800 1727 Customer Service and Sales toll free 800 1729 Australia Sydney International Access Code ...

Page 135: ...vice toll free 1300 662 196 Austria Vienna International Access Code 900 Country Code 43 City Code 1 NOTE The phone numbers in this section should be called from within Austria only Online Support support euro dell com tech_support_central_europe dell com Technical Support for XPS computers only 08 20 24 05 30 81 Large Business Support 08 20 24 05 30 55 Technical Support at Home 08 20 24 05 30 92 ...

Page 136: ...96 9683 Barbados Online Support www dell com bb la techsupport dell com Technical Support 1 800 534 3349 Customer Service and Sales 1 800 534 3142 Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Online Support support euro dell com Technical Support for XPS computers only 02 481 92 96 General Support 02 481 92 88 General Support Fax 02 481 92 95 Customer Service 02 713 15...

Page 137: ...les toll free 800 10 0238 or EEUU 512 723 0010 Brazil International Access Code 00 Country Code 55 City Code 51 Online Support www dell com br BR_TechSupport dell com Technical Support 0800 970 3355 Technical Support Fax 51 2104 5470 Customer Service Fax 51 2104 5480 Sales 0800 970 3390 British Virgin Islands Online Support www dell com vg la techsupport dell com Technical Support Customer Service...

Page 138: ...alaysia 604 633 3101 or toll free 801 1012 24 Hour Automated Order Status Service toll free 801 1044 Transaction Sales Penang Malaysia 604 633 3101 or toll free 801 1012 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address ...

Page 139: ...pport XPS Computers Only toll free 1 866 398 8977 Computers for Home Home Office toll free 1 800 847 4096 Computers for Small Medium Large Business Government toll free 1 800 387 5757 Printers Projectors Televisions Handheld Digital Jukebox and Wireless 1 877 335 5767 Sales Home and Home Office Sales toll free 1 800 999 3355 Small Business toll free 1 800 387 5752 Medium Large Business Government ...

Page 140: ... Code 86 City Code 592 Online Support support dell com cn Technical Support E mail support dell com cn email Customer Service E mail customer_cn dell com Technical Support Fax 592 818 1350 Technical Support XPS computers only toll free 800 858 0540 Technical Support Dell Dimension and Dell Inspiron toll free 800 858 2969 Technical Support Dell OptiPlex Dell Latitude and Dell Precision toll free 80...

Page 141: ...arge Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts Queue Team toll free 800 858 2572 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts...

Page 142: ...ort www dell com cr la techsupport dell com Technical Support 0800 012 0232 Customer Service and Sales 0800 012 0231 Czech Republic Prague International Access Code 00 Country Code 420 Online Support support euro dell com czech_dell dell com Technical Support 22537 2727 Customer Service 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Country City International Access Code...

Page 143: ...al 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Online Support www dell com dm la techsupport dell com Technical Support Customer Service Sales toll free 1 866 278 6821 or 512 723 0010 Dominican Republic Online Support www dell com do la techsupport dell com Technical Support 1 800 156 1834 Customer Service and Sales 1 800 156 1588 Coun...

Page 144: ...Sales toll free 800 6100 ANTEL or 800 6132 Telefonica Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Online Support support euro dell com fi_support dell com Technical Support 0207 533 555 Customer Service 0207 533 538 Switchboard 0207 533 533 Fax 0207 533 530 Sales under 500 employees 0207 533 540 Sales over 500 employees 0207 533 533 France Paris Montpellier Internat...

Page 145: ... 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Frankfurt International Access Code 00 Country Code 49 City Code 69 Online Support support euro dell com tech_support_central_europe dell com Technical Support for XPS computers only 069 9792 7222 Technical Support 069 9792 7200 Technical Support at Home 069 9792 7230 Home Small Business Customer Service 0180 5 224400 Global Segment Customer Serv...

Page 146: ...nada Online Support www dell com gd la techsupport dell com Technical Support Customer Service Sales toll free 1 866 540 3355 Guatemala Online Support www dell com gt la techsupport dell com Technical Support Customer Service Sales 1 800 999 0136 Guyana Online Support la techsupport dell com Technical Support Customer Service Sales toll free 1 877 440 6511 Haiti Online Support www dell com ht la t...

Page 147: ...on and Inspiron 00852 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 00852 2969 3191 Technical Support Servers and Storage 00852 2969 3196 Technical Support Projectors PDAs Switches Routers etc 00852 3416 0906 Customer Service 00852 3416 0910 Large Corporate Accounts 00852 3416 0907 Global Customer Programs 00852 3416 0908 Medium Business Division 00852 3416 0912 Home and Small B...

Page 148: ...ll com Phone Numbers 080 25068032 or 080 25068034 or your city STD code 60003355 or toll free 1 800 425 8045 Gold Support Only E mail eec_ap dell com Phone Numbers 080 25068033 or your city STD code 60003355 or toll free 1 800 425 9045 XPS Support Only E mail Indiaxps_AP dell com Phone Numbers 080 25068066 or toll free 1 800 425 2066 Customer Service Home and Small Business India_care_HSB dell com...

Page 149: ... dell com toll free 1800 4252067 Sales Large Corporate Accounts 1600 33 8044 Home and Small Business 1600 33 8046 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address ...

Page 150: ...um Business 1850 200 646 Large Business 1850 200 646 Sales E mail Dell_IRL_Outlet dell com Customer Service Home and Small Business 01 204 4014 Business greater than 200 employees 1850 200 982 General Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 U K Customer Service dial within U K only 0870 906 0010 CorporateCustomerService dial within U K only 0870 907 4499 U K Sales dial within U K only 08...

Page 151: ... only Online Support www dell com jm la techsupport dell com Technical Support toll free 1 800 975 1646 Customer Service and Sales toll free 1 800 404 9205 Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Online Support support jp dell com Technical Support XPS computers only toll free 0120 937 786 Technical Support outside of Japan XPS computers only 81 44 520 1235 Techni...

Page 152: ... Technical Support outside of Japan PowerApp PowerEdge PowerConnect and PowerVault 81 44 556 4162 Technical Support Projectors PDAs Printers Routers toll free 0120 981 690 Technical Support outside of Japan Projectors PDAs Printers Routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Status Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 empl...

Page 153: ...6 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Online Support support ap dell com Technical Support for XPS computers only toll free 080 999 0283 Technical Support toll free 080 200 3800 Customer Service toll free 080 999 0270 Technical Support Dimension PDA Electronics and Accessories toll free 080 200 3801 Sales toll free 080 200 3600 Fax 2194 6202 Switchboard 2194 ...

Page 154: ... 08 08 075 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 26 25 77 81 Customer Service 32 0 2 481 91 19 Fax 26 25 77 82 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Online Support support ap dell com Technical Support XPS computers only toll free 1 800 885 784 Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technical Support Di...

Page 155: ... dell com Technical Support 001 866 563 4425 Sales 50 81 8800 or 001 800 725 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Spare Parts Software Peripherals and Warranty Sales 001 866 390 4629 Ink and Toner Sales toll free 001 866 851 1754 Main 50 81 8800 or 001 800 111 3355 or 001 866 851 1754 Montserrat Online Support support dell com ag la techsupport dell com Technical Support Cust...

Page 156: ...0 674 45 94 Technical Support 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Service 020 674 42 00 Relational Customer Service 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 Country City Internati...

Page 157: ...usiness Education and Government 24 Hour Automated Order Status Service toll free 0800 289 3355 option 3 toll free 0800 941 128 option 3 toll free 0800 449 602 Sales Home and Home Office Small Business Business Education and Government toll free 0800 441 567 toll free 0800 289 3355 toll free 0800 941 121 toll free 0800 941 128 Nicaragua Online Support www dell com ni la techsupport dell com Techni...

Page 158: ...a la techsupport dell com Technical Support toll free 001 800 507 1385 C W or 001 866 633 4097 Clarocom Customer Service Sales toll free 001 800 507 1264 C W or 001 866 422 7964 Clarocom and Movistar or 001 800 507 1786 TC Paraguay Asuncion only Online Support www dell com py la techsupport dell com Technical Support Customer Service Sales dial 008 11 800 then have the operator dial 866 686 9848 o...

Page 159: ...ugal International Access Code 00 Country Code 351 Online Support support euro dell com Technical Support 707200149 Customer Service 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico Online Support www dell com pr la techsupport dell com Technical Support toll free 1 866 390 4695 Spare Parts Software Peripherals and Warranty Sales toll free 1 ...

Page 160: ...4353 Customer Service and Sales toll free 1 866 540 3355 Singapore Singapore International Access Code 005 Country Code 65 NOTE The phone numbers in this section should be called from within Singapore or Malaysia only Online Support support ap dell com Technical Support XPS computers only toll free 1 800 394 7464 Dimension Inspiron and Electronics and Accessories toll free 1 800 394 7430 OptiPlex ...

Page 161: ...rvice 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Online Support support euro dell com dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Service 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asi...

Page 162: ...l com Technical Support Customer Service Sales toll free 156 866 686 9850 or 512 723 0010 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Online Support support euro dell com Technical Support for XPS computers only 77 134 03 40 Technical Support 08 590 05 199 Relational Customer Service 08 590 05 642 Home Small Business Customer Service 08 587 70 527 Employee Purcha...

Page 163: ... Support for XPS computers only 0848 338 857 Technical Support Home and Small Business 0844 811 411 Technical Support at Home 0848 338 860 Technical Support Corporate 0844 822 844 Customer Service Home and Small Business 0848 802 202 Country City International Access Code Country Code City Code Service Type Area Codes Local Numbers and Toll Free Numbers Web and E mail Address ...

Page 164: ...164 Getting Help ...

Page 165: ... backup A copy of a program or data file As a precaution back up your system s hard drive on a regular basis Before making a change to the configuration of your system back up important start up files from your operating system backup battery A battery that maintains system configuration date and time information in a special section of memory when the system is turned off beep code A diagnostic m...

Page 166: ...isk drive for data that is in the cache the disk cache utility can retrieve the data from RAM faster than from the disk drive CD Compact disc CD drives use optical technology to read data from CDs cm Centimeter s cmos Complementary metal oxide semiconductor component As they relate to DMI components include operating systems computer systems expansion cards and peripherals that are compatible with...

Page 167: ...directory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memory access A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor DMI Desktop Management Interface DMI enables the management of your system s software and hardware by collecting information about the system s components such as the op...

Page 168: ...pare a hard drive or diskette for storing files An unconditional format deletes all data stored on the disk FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM ft Feet FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 megabytes or 1 073 741 824 bytes However when referring...

Page 169: ...ity is provided by the system s hardware See also mirroring internal processor cache An instruction and data cache built into the processor IP Internet Protocol IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connection must be assigned an IRQ number Two devices ...

Page 170: ...lable for a fee from vendors such as Red Hat Software local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware n...

Page 171: ...d s NTFS The NT File System option in the Windows 2000 operating system NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant information that is associated with a block of data partition You can divide a hard drive into multiple physical sections ...

Page 172: ...table diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also guarding mirroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you ...

Page 173: ...as equal access to I O devices SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations spanning Spanning or concatenating disk volumes combines unallocated space from multiple disks into one logical volume allowing more efficient use of all the space and all drive letters on a multiple disk system striping Disk striping...

Page 174: ...n software for the devices TOE TCP IP offload engine UNIX Universal Internet Exchange UNIX the precursor to Linux is an operating system written in the C programming language uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your sys...

Page 175: ... start Windows it consults the win ini file to determine a variety of options for the Windows operating environment The win ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive Windows 2000 An integrated and complete Microsoft Windows operating system that does not require MS DOS and that provides advanced oper...

Page 176: ...176 Glossary ...

Page 177: ...ubleshooting 110 checking equipment 98 configuring the boot drive 62 connecting external devices 18 connectors riser card 124 system board 122 Console Redirection screen 42 contacting Dell 133 control panel installing 90 removing 89 cooling fan troubleshooting 108 cooling shroud installing 57 removing 56 cover closing 55 opening 54 CPU Information screen 39 D damaged systems troubleshooting 105 De...

Page 178: ...ng 72 removing 71 troubleshooting 108 fan assembly processor installing 70 removing 69 troubleshooting 108 features back panel 17 front panel 13 H hard drives configuring the boot drive 62 installing 67 removing 63 troubleshooting 111 I indicators back panel 17 front panel 13 NIC 19 installing bezel 54 CD drive 61 control panel 90 cooling shroud 57 expansion cards 75 hard drives 67 memory modules ...

Page 179: ...indicator codes 29 error messages 35 system 19 systems management 104 warning 34 mouse troubleshooting 101 N navigation keys system setup program 36 NICs indicators 19 troubleshooting 103 NMI button 17 O optical drive installing 61 removing 60 P password disabling 125 PCI fan assembly installing 72 removing 71 troubleshooting 108 phone numbers 133 POST accessing system features 12 power supply ins...

Page 180: ...91 replacing processor 85 system battery 58 riser card connectors 124 installing 80 removing 79 S safety 97 SAS controller card See expansion cards SAS hard drives See hard drives SATA hard drives See hard drives securing your system 46 serial I O device troubleshooting 102 setup password assigning 48 changing 49 features 45 working with 48 startup accessing system features 12 support contacting D...

Page 181: ... 43 system status indicator 16 T telephone numbers 133 troubleshooting basic I O 101 battery 106 CD drive 110 cooling fan 108 damaged system 105 expansion cards 113 external connections 99 hard drives 111 troubleshooting continued keyboard 100 memory 108 mouse 101 NIC 103 power supply 106 processor 114 serial I O device 102 start up routine 97 system cooling 107 USB device 102 video 99 wet system ...

Page 182: ...182 Index ...

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