Dell PowerConnect J-EX4500, Hardware Manual

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See your operating system documentation to determine the contents of the system’s
start-up files. If the switch is connected to a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Contacting Dell
For customers in the United States, call 800-WWW.DELL (800.999.3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability
varies by country and product, and some services may not be available in your area. To
contact Dell for sales, technical support, or customer service issues:
1.
Visit
http://www.support.dell.com
.
2.
Click your country or region at the bottom of the page. For a full listing of countries
and regions, click
All
.
3.
In the Support menu, click
All Support
.
4.
Choose the method of contacting Dell that is convenient for you.
Locating the Serial Number on a J-EX4500 Switch or Component
Before contacting Dell to request an RMA, you must find the serial number and agency
label on the switch or component.
If the switch is operational and you can access the CLI, you can list serial numbers for
the switch and for some components with a CLI command. If you do not have access to
the CLI or if the serial number for the component does not appear in the command output,
you can locate the serial number ID label on the physical switch or component.
NOTE: If you want to find the serial number on the physical switch component,
you will need to remove the component from the switch chassis, for which
you must have the required parts and tools available. See “Installing and
Removing J-EX4500 Switch Hardware Components” on page 87.
•
Listing the Switch and Components Details with the CLI on page 152
• Locating the Chassis Serial Number ID Label on a J-EX4500 Switch on page 152
• Locating the Serial Number ID Labels on FRUs in a J-EX4500 Switch on page 153
151
Chapter 16: Getting Help