Dell PowerConnect J-EX4500, Hardware Manual

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CHAPTER 16
Getting Help
This chapter contains information about getting help for questions about the
PowerConnect J–EX Series switches. The topics covered in this section include:
• Obtaining Assistance on page 147
• Dell Enterprise Training and Certification on page 149
•
Problems With Your Order on page 149
•
Product Information on page 149
• Returning Items for Warranty Repair or Credit on page 149
• Before You Call on page 150
•
Contacting Dell on page 151
•
Locating the Serial Number on a J-EX4500 Switch or Component on page 151
• Packing a J-EX4500 Switch or Component for Shipping on page 154
• Dell Support on page 156
Obtaining Assistance
If you experience a problem with your switch, you can complete the following steps to
diagnose and troubleshoot the problem:
1.
Fill out the diagnostics checklist. See “Diagnostics Checklist” on page 150.
2.
Use Dell's extensive suite of online services available at Dell Support
(
http://www.support.dell.com
) for help with installation and troubleshooting
procedures. See “Online Services” on page 148 for a more extensive list of Dell Support
3.
If the preceding steps have not resolved the problem, see “Contacting Dell” on page 151.
NOTE: Call Dell Support from a telephone near or at the computer so that
the support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all
countries.
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