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thecrowgroup.com

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4.

Submit

5.

Run the link

www.crowcloud.com

again

6.

Login with new account details

7.

Press on the Add panel to Account button and associate the new account with the end user panel’s MAC Address.

8.

Remote access password must be modify from default , please ask your installer to modify it first

9.

The user code is by default 1234, recommended to change it.

10.

Press on the next button

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Summary of Contents for Shepherd

Page 1: ...SHEPHERD Smart Home Security INSTALLATION MANUAL https www thecrowgroup com ...

Page 2: ... 21 Area Assignment 21 Keypad Assignment 21 Permissions 22 Pendants 22 Access Tag 23 Areas 24 Area Names 24 Settings 24 Timers and Delays 24 Zone Assignment 25 User Assignment 25 Time Zone Assignment 26 Signals to Output 26 Area account numbers 26 Beeps to Keypads 26 Zones 27 Zone Status 27 Area Assignment 28 Working Mode 28 Zones Options 30 Camera Assignment 30 Zone Key switch 31 Alarm to Output ...

Page 3: ... Radio Keypads 47 SH KP Icon Keypad Overview 47 Settings 48 Area Assignment 49 Communication 50 Remote Access 50 Communication Options 50 TCP IP 51 GSM 52 Wi Fi 52 DECT 53 RF 54 Miscellaneous 56 Chime Control 56 User Options 56 Miscellaneous 57 Panel Options 57 Voice device DECT Device 60 Overview 61 Control 62 Log 62 More 62 Disconnect 63 CrowCloud Web Services 63 Mobile Applications 68 Appendix ...

Page 4: ...nd many more see CROW web site for more devices types Visual verification Up to 16 indoor or outdoor PIRCAM or mix of both detectors in total Audio verification SH AVM is an indoor audio verification module originating emergency end to end user phone calls Home Comfort devices ACP Smart Plug DB Doorbell devices SH AVM Safety Devices Smoke Flood Air Quality Temperature and Humidity detectors Signal...

Page 5: ...68MHz or 916MHz Operating Range Up to 600 meters open space Installer and User Codes 1 Installer code 20 Users Arming Modes Total Stay Latchkey Duress Bypass ELECTRICAL Power Input 230VAC 0 4A 50Hz Power Supply Type Internal AC DC Adaptor 6V 2A Low Battery Threshold 3 6V 0 1V DC Backup Battery Type Battery Pack 3 7V 2600mAh or 3 7V 4400mAh 3 7V 6000mAh Time to Charge Less than 24 hours Battery Aut...

Page 6: ... System is disarmed and NOT Ready to Arm LED Off Main power and Back up Battery are OK Green Blink Battery missing OR Battery in charge mode Green RED Blink AC fail system working on back up battery Mode RED Blink System working with main communication method Ethernet Green Blink System working with backup communication method WIFI or GSM Green RED Blink No communication method LED Off Remote conf...

Page 7: ...thecrowgroup com Page 6 Rear View MAC address ...

Page 8: ...thecrowgroup com Page 7 Architecture Peripherals ...

Page 9: ...thecrowgroup com Page 8 Communication Architecture ...

Page 10: ...dling by a hidden spring They cannot be totally removed Remove the front cover of the panel by tilt it outside Place the unit on the wall Use the water level indicator to position it straight on the wall Mark the holding holes on the wall and drill the wall Mount the unit on the wall with screws Ethernet Connect the Ethernet cable to a router or an internet outlet GSM Insert micro SIM card into th...

Page 11: ...Address or name Important Note Do not use the same account details for Installer and for End user account accounts must be different The installer must verify with his distributor whether he has been assigned to a subgroup of panels or the distributor has a registration code to use the option of take ownership of certain panels he has purchased from the distributor Installer opens account with reg...

Page 12: ..._______________________________________________________________________________________ SHEPHERD panels offers up to 64 wireless zones ISM Extender ISM or DECT ULE click on required zone to display its options Click on ADD zone button select the link type ISM for RF devices Insert unique ID number of the device device type selected automatically or can be select manually NOTE there is special sect...

Page 13: ...odified select 1 7 report channel to display its options Set the channel according 1 Channel Type 2 Settings 3 Protocol type 4 Port no 5 Area account code 6 Report options Select channel type as follow TCP IP Set channel type as TCP IP Need to set Ethernet enabled to use this type of channel Wi Fi Set channel type as Wi Fi Need to set Wi Fi enabled to use this type of channel GSM IP Set channel ty...

Page 14: ...cted in Report Channels Wi Fi The SHEPHERD panel can connect to the router in Wi Fi mode Fill in the network SSID name of the wireless network Security type and network password DECT Pairing of DECT devices in communication DECT level and go to Zones or Outputs to assign paired devices RF Repeater The SHEPHERD panel can support wireless repeaters Follow the repeater instructions for learning Repea...

Page 15: ...ipped with working GSM SIM card VOICE DEVICE The SH AVM is a DECT module therefore AVM module must paired first in communication level Learn DECT device How to pair the voice device module 1 Ensure to charge the AVM battery first USB charger 2 Go to communication level Go to DECT sub level press on the learn DECT device button and press the pairing button of the voice device located in the back si...

Page 16: ...thecrowgroup com Page 15 6 Insert Phone destination number to make a call by pressing the dial button USER select user phone see below picture 7 Save configuration ...

Page 17: ...ing the site Battery Status Ethernet network status with internal connection status Wi Fi connection status and details GSM and GPRS 3G status with RSSI level ISM 2 Way Wireless Radio information Walk Test _________________________________________________________________________________________________________________ Click on Start Walk Test to start the test Check Zones connection status device ...

Page 18: ...________________________________ The next step after installation is done End user should run the next link http Crowcloud com and proceed with the user registration to your SHEPHERD panel The Crow Cloud personal user webpage allows the end user direct access to all of his own registered control panels and Monitor and Control panel and connected devices Browse alarm pictures and request for immedi...

Page 19: ...tails 7 Press on the Add panel to Account button and associate the new account with the end user panel s MAC Address 8 Remote access password must be modify from default please ask your installer to modify it first 9 The user code is by default 1234 recommended to change it 10 Press on the next button ...

Page 20: ...ffice Control panel state Arm Disarm Check latest events See and Operate on active Outputs Activate Deactivate See and Operate Zones Activate Deactivate Bypass Take picture from connected Pircam s View stored pictures and Share them via mail message Access to Panel Users Info Install the Crow Pro application on your smartphone iOS Android Preliminary Important Note Configuration changes will take ...

Page 21: ...that assigned to user Enable User code can disarm stay User can disarm Stay Mode for all areas that assigned to user Enable Security Guard User User can arm all areas that assigned to user but may only disarm if the panel is currently armed and in the alarm state Disable Latchkey Mode User The User will arm the alarm in Latchkey Mode If a user with this option on disarms the alarm no disarm report...

Page 22: ...Access Tag User Access Tag can be used to Arm Disarm all or part of the alarm or it can be used to operate outputs for access control purposes Disable Remote Control User This option defines user rights for remote control of the control panel Disable User 1 is enable by default Area Assignment Parameter Description Default Configuration User Assigned To Area Codes uses to Arm Disarm all or part of...

Page 23: ...user only When activating an example panic from SH Fall the system creates an event that contains the user name ID Disable Permissions Parameter Description Default Configuration User can change his code and name The user can change his code number and name Enable for all users User can change all codes and names They user can change code number and name for all users Disabled Pendants Parameter D...

Page 24: ...utputs A Pendant Panic Fire Medical Alarm can be assigned to an Output or multiple Outputs This can be used to operate an audible or visual alarm connected to the Output No Outputs selected Access Tag Parameter Description Default Configuration Learn user tag The access Tag must enrolled into the panel before it can used learn done by RFID point in the keypad please ensure that this user already h...

Page 25: ...n bypassed until the area is disarmed Any new alarms after the timer has expired will send another Near Alarm report If a second alarm on a different zone occurs within 45 minutes of the Near alarm an Intrusion Verified alarm report will be sent This format only applies to Contact ID and Pager reporting Turning this option on will stop zone alarms from being reported in Domestic Voice formats as t...

Page 26: ...mer is reset A value of 0 disables the inactive monitoring 0 Area alarm restore time Min The feature it is dedicated to auto reset for Panic Fire and Medical alarms events In case there is no KP installed in the system This is the time in minutes that all those events will be restored 0 means that user must use Manually to restore the alarm whether is with a code or pendant or from mobile App X mi...

Page 27: ...d to a different output if required No Outputs selected Area account numbers Parameter Description Default Configuration Area Account numbers When system sends a report to a monitoring station there must be a unique account number programmed in report channels from 1 7 to identify the panel There is an account code for each area The account code is 4 digits Each digit can be a number from 0 9 as w...

Page 28: ... normally used for arming just part of the alarm at night time All zones selected Is Two trigger zone If this option is ON the zone will have to trigger twice within the two trigger time before it will cause an alarm If the zone does not trigger a second time before the two trigger time expires the count is reset and it will take another two triggers to cause an alarm on this zone If more than one...

Page 29: ... when the exit delay expires and this option is on for that zone it will be automatically bypassed by the panel If the zone seals after that time it will be re instated automatically and can then cause an alarm On disarming of the alarm any auto Bypasses are removed No Zone selected Disable Zone Tamper If this option is turned ON then the zone tamper will be disabled opening or removing the zone f...

Page 30: ...lid User code 24 hour High temperature zone If this option is selected the zone will be constantly monitored regardless of the arm disarm state of the panel Once the alarm has generated it must be cleared by entry of a valid User code This is a special feature that the HIGH temperature alarm event replaces the regular alarm open close event from a detector 24 hour Low temperature zone If this opti...

Page 31: ...is causing false alarms you can turn it into a Soak Test Zone and it will still be monitored for alarms when armed but it will not cause the sirens to sound or report to the dialer The Soak Test zone will still be logged in the event memory however so it is possible to check the activity of the zone via the memory and after a suitable period of no alarms it can be re instated as part of the alarm ...

Page 32: ...ll arm the area and turning it off will disarm the area Alarm to Output Parameter Description Default Configuration Zone alarm to outputs If an Area is Armed and a zone assigned to that Area activates the zone can trigger selected Outputs for local alarm signaling This location assigns Zones to Outputs for alarms that occur when in the Full Armed State No Outputs selected Zone stay alarm to output...

Page 33: ...hin 45 minutes of the near alarm No Outputs selected Delays and timers Parameter Description Default Configuration Armed zone entry delay time seconds Each Zone has it s own Entry Delay time when in the Full Armed State The delay can be programmed from 0 to 9999 seconds in one second increments If the entry delay is set to 0 the zone will be an instant zone All zones are selected Stay mode entry d...

Page 34: ...dio zone from the system Zone Config This function set remotely the radio zone parameters such as led on off pulse detection Pet immunity Gain level etc Dedicated menu according to detector type enrolled Radio Zone Module Select device type ISM for RF devices or DECT for DECT devices Zone Configuration features options examples Detector PIR Wireless Available Options LED s state Activation or not ...

Page 35: ...itch External switch Activation of the internal terminal block to connect external wire device Logic of Switches Alarm trigger according AND OR Mode of both internal and external state Wireless Flood Detector Available Options LED Enable Activation or not of the LED indicators Supervision Time period between each supervision in minute from 7 to 30 ...

Page 36: ... Picture resolution color Selection between QVGA B W 320x240 VGA B W 640x480 QVGA Color 320x240 VGA Color 640x480 Camera State Pulse Direction Mode Infra LED Conf Time B W 1st and 2nd Pulses Time B W 1st and 2nd Pulses Time B W 2st and 3nd Pulses JPEG mode Regular or Differential Video Motion Detection Pict Rate Time laps between alarm pictures Diff JPEG ratio Sensitivity of the Video Motion Detec...

Page 37: ...ion assigns zone alarm beep to a keypad for alarms that occur when in the Full Armed State Disable Stay Mode Zone Alarm Beeps Keypads If an Area is Stay Mode Armed and a zone assigned to that Area activates the zone can sound the buzzer at selected keypads for local alarm signaling This location assigns zone alarm beep to a keypad for alarms that occur when in Stay Mode is Armed disable Zone 24 ho...

Page 38: ...riggers the entry delay it can also beep the keypad buzzer to warn that the entry delay is counting down and the alarm should be turned off disable Outputs Settings Parameter Description Default Configuration Lockout Output This option is used to limit the output to one operation per arming period disable Pulse Output on Kiss off after Arming This option will cause the Output to short single pulse...

Page 39: ...ut Disable Fuse Fail to Output Not in use Batt Low to Output This option is used to assign a Battery Low alarm to an Output disable Monitor output fail to Output This option will cause the Output to short single pulse when any area is armed and monitoring company has kissed off the message disable Output tamper alarm to Output This option is used to assign a Output tamper alarm to an Output When o...

Page 40: ... watch time can be set in zone level per each zone in minutes Duress Alarm to Output Duress Alarm can be assigned to an Output or multiple Outputs This can be used to operate an audible or visual alarm connected to the Output Walk Test Pulse to Output When the panel is in Walk test Mode this option assigns a one single pulse one chirp to the Output every time a zone is triggered disable Pendant Pa...

Page 41: ...ime affects the time the output turns on in case of alarm state The time range is 0 36000 seconds disable Add Output Parameter Description Default Configuration Learn Radio Output Serial number Insert Device s ID and type Disable Delete Radio Output Delete existing radio output from memory disable Output config This function set remotely the radio output parameters according different output devic...

Page 42: ... for local alarm signaling No Outputs selected Chime alarm from zones If a zone is programmed as a Chime zone and it activates the zone can trigger selected Outputs for local alarm signaling The output will operate for the Chime to Output time at location The zone must clear before the output can be activated again No Outputs selected Entry delay from armed zones If the panel is Armed and a delay ...

Page 43: ...eter Description Default Configuration Add Extender The SH IO 2x2 is an external two way wireless device two Inputs optional 2 zones per one input by EOL resistors and 2 Output Relays module Extender registration Link type ISM Serial number Device s ID No Device type IO 2x2 Relay Board Extender Config set Extender inputs type N O N C single zone device or double zone devices set Extender outputs m...

Page 44: ...ud connection please do not change these settings Wi Fi Set channel type as Wi Fi Need to set Wi Fi enabled to use this type of channel GPRS Set channel type as 3G Need to set 3G IP enabled to use this type of channel in setting Communication GSM see below in para Communication SMS Set channel type as SMS Text Messages VOICE Set channel type as a VOICE for voice Messages announcement to telephone ...

Page 45: ...s TCP IP GPRS or Wi Fi Crow predefined Port Defines report protocol port up to 5 digits 4700 predefined Crow Channel Backup This channel will be activate if the main channel has failed to open connection or deliver a message No channels selected Failed channel 1 7 restore time Min If either channel has failed to deliver messages it will be temporarily disable for a period defined by this parameter...

Page 46: ...is triggered All channels selected Report Keypad Tamper If this option is selected the panel will report a Tamper Alarm from a keypad fitted with a tamper switch or a wrong code alarm from a keypad All channels selected Report Zone Tamper If this option is on the panel will report a Zone Tamper Alarm All channels selected Report Zone Trouble If this option is on the panel will report a Zone troubl...

Page 47: ... Radio Battery Low If this option is on the panel will report a Battery Low from any radio zones that have the battery status monitored All channels selected Report Supervised Radio Alarm If this option is on the panel will report a Supervised radio Alarm All channels selected Report Zone Sensor watch Alarm If this option is on the panel will report a Zone Inactivity Sensor watch Alarm All channel...

Page 48: ...dule or radio output fitted with a tamper switch from a peripheral module All channels selected Report Zone Confirmed Alarm If this option is on the panel will report a Zone Confirmed Near and Verified Alarms All channels selected Keypads Radio Keypads SH KP Icon Keypad Overview The SH KP is an optional two way wireless keypad with built in proximity RFID tag reader compliant with RFID tags includ...

Page 49: ... option allows the screen information on a keypad to be turned off when the panel is in the Armed or Stay Armed state The screen return to the normal state on disarming of the system Disable On keypad panic alarm call voice A feature must be enabled in the check box if we want a two way voice call in the event of a panic from a panic Keyped device In order to establish a two way voice call we must...

Page 50: ...Description Default Configuration Keypad medical alarm to outputs A Keypad generated Medical Alarm can be assigned to an Output or multiple Outputs This can be used to operate an audible or visual alarm connected to the Output Keypad panic alarm to outputs A Keypad Panic Alarm can be assigned to an Output or multiple Outputs This can be used to operate an audible or visual alarm connected to the O...

Page 51: ...defines the port on remote access server the control panel using fore registration procedure 4705 CrowCloud server port Communication Options Parameter Description Default Configuration Time to First Test Connection Define the time of first automatic test connection 00 Test Connection Time Period Time period between successive automatic test connections 0 Incoming Phone numbers for remote control ...

Page 52: ...ting a call by pressing a key in the voice box Listen only If the parameter is set When receiving a call from a phone the voice device will automatically answer the call without a ring or indicator light and without open the speaker but only the microphone will be open for the caller remote control phone must be programmed TCP IP Parameter Description Default Configuration Ethernet Enabled If this...

Page 53: ...ured Supplementary Service Data USSD is a protocol used by GSM cellular telephones to communicate with the service provider s computers using for prepaid callback and mobile money services The parameter contains 3 decimal digits 0 System Language Used to change the language of SMS messages Voice Language Used to change the language of Voice messages Low RSSI alert 110 50 Low RSSI Alert RSSI measur...

Page 54: ... transmission range Frequency Allocations Europe 1880 1900 MHz China 1900 1920 MHz Japan 1893 1906 MHz Latin America 1910 1930 MHz US Canada 1920 1930 MHz Parameter Description Default Configuration DECT Enabled If this option selected the DECT Module Activated Enabled DECT Contact Number Phone numbers of the contact persons called from the Audio Panic DECT button Empty Learn DECT Device DECT dete...

Page 55: ...hts of specified user s There are 8 time zones that can be programmed Empty Time Zone Day The Time zone days are the days of week that the time zone will be active You can select any combination of the days from Sunday till Saturday There are 8 time zones that can be programmed Empty Holidays It is possible to pre program up to 8 holidays Holidays can override the time zone function on the program...

Page 56: ...rations If the parameter marked when time zone will start the corresponded area will STAY armed Otherwise when time zone will start the area will ARMED NOTE For STAY ARM to work ARM must be checked as well User Assignment Parameter Description Default Configuration Time zone control on Users When the user is controlled by time zone its keypad code access tag and pendant deactivated all the time wh...

Page 57: ...me beep is programmed The Chime function can also be locally disabled at each keypad individually if not required Not selected User Options Parameter Description Default Configuration Cancel Handover Zone Function in Stay Mode If this option is selected any zone programmed with the handover feature will act as a normal delayed zone during Stay mode i e the handover feature will be ignored The zone...

Page 58: ... alarms from occurring Not selected Images link This feature used when panel uses the report channel SIA DC09 SIA 09 DCS protocol type for CMS Checking this box consolidates the images links associated with the same event for view created due to camera detection Buzzer Enable If this option is enabled it means that the buzzer panel is in active mode disable Buzzer Reset Time Buzzer Reset Time in m...

Page 59: ...alarm on panel Enable Output Tamper Monitoring of Tamper alarm indication for any device which is connected to Control Panel s output Selected Enable panel tamper if this option is checked the Panel tamper will be enable and can cause to Panel tamper alarm Send picture after disarm Continue send picture after disarm Max report count The maximum number of log reports from any single source The valu...

Page 60: ...is set to 0 there will be no report delay If it is set to any value other than 0 then a delay equal to the programmed value will stop the panel from reporting an alarm until this delay time expires While the timer is active certain outputs can be disabled Once the timer has expired it will not start again the panel must be disarmed then armed to reset the timer The value in seconds maximal limit i...

Page 61: ...n be assigned to an output or multiple outputs Note This option is linked to selection of the commands Can Toggle outputs option in order to activate deactivate an output Commands Parameter Description Default Configuration Command disable Commands ARM STAY ARMED and Can Toggle outputs are disabled Can ARM Voice device can ARM area or multiple areas that assigned to the voice device area or multip...

Page 62: ...ssociated zone examined will be displayed on the page of the overview screen page and in order to allow verification that all zones are functioning properly Start Maintenance Mode The purpose of this function is to prevent alerts reports sounding of sirens or keyboards in areas when performing installer maintenance work such as battery replacement Stop Maintenance Mode Stop and exit from Maintenan...

Page 63: ...n for Area STAY ARM Log Parameter Description Default Configuration Log Displays the logs events from C P to cloud Get internal log Displays the total logs events from C P to cloud C P internal events Update log Refresh the web page of the log events Log on page Ability to increase the number of display log events 1 30 More Parameter Description Default Configuration Backup config restore save as ...

Page 64: ... direct access to all of its registered control panels This personal webpage offers to the end user possibility to Connect to its registered control panel Monitor and Control panel and connected devices Browse alarm pictures and request for immediate take picture Get panel connection info Manage cloud users Login If you already have an account on Crow Cloud fill these form Sign up Click this link ...

Page 65: ...rm the password entered above Submit Click this link to send form and create the user Click on the desired control panel to access to its monitoring and control Welcome page of the CrowCloud Information on Name of registered control panels Firmware version MAC address of control panels Current Status of control panels From this page you can Edit list of registered control panels Add new control pa...

Page 66: ...listed Zones This part provides info control on Zones Names of the active zones RSSI Signal of the zone Type of connected device State of the device Related area of the zone Status Active Bypass of the zone Statistic if device compatible for Temperature Air Quality Humidity Add Zones online learning of devices Outputs This part enable control on Outputs NAME Name of the outputs ex outdoor siren TY...

Page 67: ... Troubles Information on current troubles detected Pictures This part of the personal page gives to the end user information and control of connected PIRCAM detectors with the possibility to display pictures of all devices or select device from which you want to see saved pictures The End User has also the possibility to Take Picture from selected PIRCAM detector ...

Page 68: ...on the current GSM GPRS 3G 4G connection Wi Fi Information on the Wi Fi connection status inside your personal network Reset panel connection Restart panel communication methods Details You can easily set up events notifications and select type of events sent to each emails addresses registered Information All type of information Alarm Alarm occurs Troubles When the panel reports troubles Take pic...

Page 69: ...lity for patent infringements or other rights to third parties arising out of or in connection with this document Further CROW Electronic Engineering Ltd reserves the right to revise this publication and to make changes to its content at any time without obligation to notify any person or entity of such revision changes These materials are copyrighted and any unauthorized use of these materials ma...

Page 70: ...ation Y Restore Communication method restore on main panel Control Panel Added to User S1 By S2 Control Panel Added to Cloud user S1 By Cloud user S2 Control Panel Deleted from User S1 By S2 Control Panel Cloud user S1 deleted By Cloud user S2 Control Panel User Edited for S1 By S2 Control Panel Cloud user S1 edited By Cloud user S2 O deactivated by keypad d Output number O deactivated by keypad n...

Page 71: ...t U Panic alarm by pendant User number U Panic Alarm from keypad d Panic Alarm from keypad number d Panic Alarm Reset Panic Alarm Restore Pendant U Battery Low Low battery fault from pendant number U Pendant U Battery Restored Pendant User U Battery Restored Perimeter Z Alarm in A Perimeter Alarm from Zone Z in Area A Perimeter Z Restore in A Perimeter Alarm restore from Zone Z in Area A Periphera...

Page 72: ...ud user S1 Event log display cannot be suppressed as specified by EN50131 1 2006 Compliance Standards EN IEC 50131 Level 2 EN 301489 1 EN 301489 3 EN 301489 52 EN 61000 6 3 EN 50130 4 EN 300220 1 EN 300220 2 EN 62368 1 EN 50130 5 EN 50131 1 EN 50131 3 EN 50131 6 EN 50131 10 EN 50136 1 EN 50136 2 EN 50131 5 3 Certification body Telefication B V Pass through operation feature The control panel worki...

Page 73: ...ation equipment ATP alarm transmission path ATS alarm transmission system CIE control and indicating equipment HAS hold up alarm system s IAS intruder alarm system s I HAS intrusion and hold up alarm system s WD warning device PS power supply RCT receiving center transceiver SPT supervised premises transceiver ...

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