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Appendix
I
A-1
We’re Here to Help
Conair has made the largest investment in customer support in the plastics
industry. Our service experts are available to help with any problem you might
have installing and operating your equipment. Your Conair sales representative
also can help analyze the nature of your problem, assuring that it did not result
from misapplication or improper use.
How to Contact Customer Service
To contact Customer Service personnel, call:
You can commission Conair service personnel to provide on-site
service by contacting the Customer Service Department.
Before You Call...
If you do have a problem, please complete the following checklist before
calling Conair:
U
Make sure power is supplied to the equipment.
U
Make sure that all connectors and wires within and between control
systems and related components have been installed correctly.
U
Check the troubleshooting guide of this manual for a solution.
U
Thoroughly examine the instruction manual(s) for associated equipment,
especially controls. Each manual may have its own troubleshooting guide
to help you.
U
Check that the equipment has been operated as described in this manual.
U
Check accompanying schematic drawings for information on special
considerations.
NOTE:
Normal operating hours are 8:00 am - 5:00 pm (EST). After hours
emergency service is available at the same phone number.
Additional manuals and prints for
your Conair equipment may be
ordered through the Customer
Service or Parts Department for a
nominal fee. Most manuals can be
downloaded free of charge from
the product section of the Conair
website. www.conairgroup.com