Troubleshooting
64
P2398PM | 2022-07
Apex Tool Group
5
EN
Problem
Possible causes
Measure
Control menu on tool is not
enabled or only partially
enabled.
Disabled by parameter set-
ting.
To enable the control menu:
>
No-load speed not
reached.
Battery voltage is too low.
Use a fully charg ed battery.
Expected number of run -
downs is not achieved with
one charge of the battery.
Battery is not fully charged.
Use fully charged battery.
The warning threshold for
undervoltage is not set to
the minimum value.
Reduce the Undervoltage (V) on the con-
trol screen:
Navigator > Tool Setup > Tool
Settings > Others > Low Level [V]
.
To set the warning threshold:
>
High torque is needed dur-
ing a fastening sequence,
e.g., for coated fasteners.
If a high torque is needed for a longer period of
time, e.g., for several turns, the number of run -
downs that can be achieved with one battery
charge will be significantly reduced.
Battery has too many
charging cycles.
After 800 charging cycles, the capacity is re-
duced to approx. 60%.
Software does not boot.
Error in the main software.
Use recovery SD card. Contact the
Sales
& Service Center
, see reverse.
Barcode is not read.
Barcode is damaged.
Use another barcode.
Wrong barcode type is
used.
Use another barcode.
Wrong barcode type is pro-
grammed.
Unlock the barcode type used.
5.3
WLAN data communication problems
WLAN data communication problems between controller and access point
Problem
Possible cause
Measure
No communication be-
tween the controller/service
PC and access point. Ap-
plies only to WLAN infra-
structure customers.
IP address and subnet
mask are not in the same
range.
Without network administration, it is necessary
for the IP address and subnet mask for the
mPro200GC and the base station to be in the
same range.
1.
Use the same subnet mask for both.
2.
For the IP address, use the same first
three numbers, e.g.,
-
IP address for the controller:
192.168.1.xxx
-
IP address for the base station:
92.168.1.xxx
-
Subnet mask: 255.255.255.0
WLAN data communication problems between tool and access point
Problem
Possible cause
Measure
The tool can not connect
with the access point.
Indicator:
Signal strength at tool is al-
ways "-".
The tool does not appear in
the list of connected cli-
ents.
Tool not yet parameterized
with the correct WLAN set-
tings.
Parameterize WLAN settings in the con-
troller and with the
Cordless RF Con-
figuration
PC software. See Document
P2402KA
.
WLAN settings are differ-
ent for the tool and the ac-
cess point.
Use the
Cordless RF Configuration
PC software to check whether the WLAN
settings for the tool match the settings of
the access point (SSID, encryption, net-
work key).
Encryption settings are not
selected correctly.
Password is entered incor-
rectly.
