Canon imagePROGRAF iPF9400S Basic Manual Download Page 123

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Installation problems

Removing Installed Printer Drivers

Follow these steps to remove installed printer drivers and utilities.

Removing printer drivers (Windows)

Remove the printer driver as follows.

Note

•

The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version
of Windows.

From the Windows

start

menu, select

Programs

Canon Printer Uninstaller

imagePROGRAF Printer

Driver Uninstaller

to display the

Delete Printer

window.

Select the printer in the list and click

Delete

Click

Yes

after the

Warning

message is displayed.

Make sure that the printer has been removed from the list, and then click

Exit

Removing printer drivers and imagePROGRAF Printmonitor (Macintosh)

Remove the printer driver or imagePROGRAF Printmonitor as follows.

Insert the User Software CD-ROM provided with the printer in the CD-ROM drive.

Start the printer driver installer included in the User Software CD-ROM.
Open the

OS X

folder and double-click

iPF Driver Installer X

In the upper left menu, choose

Uninstall

, and then click

Uninstall

Follow the instructions on the screen to remove the printer driver or imagePROGRAF Printmonitor.

Removing imagePROGRAF Status Monitor (Windows)

Remove imagePROGRAF Status Monitor as follows.

Note

•

The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version
of Windows.

Select

Control Panel

from the

start

menu.

Select

Add or Remove Programs

Select

imagePROGRAF Status Monitor

, and then click the

Change/Remove

button.

Removing imagePROGRAF Device Setup Utility (Windows)

Remove imagePROGRAF Device Setup Utility as follows.

Note

•

The following instructions are for Windows XP. The method of removing printer drivers varies depending on the version
of Windows.

iPF9400S

Removing Installed Printer Drivers

Basic Guide

Troubleshooting

Installation problems

123

Summary of Contents for imagePROGRAF iPF9400S

Page 1: ...sting the feed amount 97 Troubleshooting Problems Regarding Paper 100 Printing does not start 108 The printer stops during a print job 109 Problems with the printing quality 110 Cannot print over a ne...

Page 2: ...power cable from the outlet as soon as possible to prevent fire and electrical shocks Do not install the printer near sources of strong electromagnetic fields whether equipment that generates such fi...

Page 3: ...the printer may cause personal injuries Pacemakers Warning This printer generates a low level magnetic field Anyone wearing a pacemaker who experiences discomfort while work ing around the printer sh...

Page 4: ...Regulations U S A Canon Large Format Printer iPF9400S This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful inter...

Page 5: ...uct names in this manual are trademarks or registered trademarks of their respective owners Copyright Unauthorized reproduction of this user manual in whole or part is prohibited Legal Notice It is il...

Page 6: ...es and specifications of the available media on the printer Setup Guide Basic Guide User s Guide Paper Reference Guide Viewing the Electronic manuals Viewing the Electronic manuals Install the Electro...

Page 7: ...errors Note Indicates helpful reference information and supplemental information on particular topics Button names and user interface elements Key and button names on the control panel and user interf...

Page 8: ...ns because of subsequent updates May we request The information in this user manual is subject to change without notice We strive to ensure accuracy of information in this user manual but if you notic...

Page 9: ...roll or fall Rolls are heavy and dropping a roll may cause injury Important When handling the roll be careful not to soil the printing surface This may affect the printing quality We recommend wearin...

Page 10: ...ide Align the tips a of the 2 Inch Paper Core Attachment with the holes b of the Holder Stopper and insert it firmly No attachment is needed Using rolls with a 3 inch paper core Holder Stopper Side Ro...

Page 11: ...Stopper lever c by pushing it down toward the shaft side Loading Rolls in the Printer Loading Rolls in the Printer Follow these steps to load rolls in the printer Important Always load rolls when the...

Page 12: ...ft the Ejection Guide 4 Holding the Roll Holder so that the side with the white gear faces the side of the Roll Holder Slot with a white gear load the Roll Holder shaft a into the grooves b on both en...

Page 13: ...he printing surface Otherwise it may affect printing quality We recommend wearing clean cloth gloves when handling rolls to protect the printing surface If the paper is wrinkled or warped straighten i...

Page 14: ...if it wrinkles it may jam or rub against the Printhead Do not force the roll paper into alignment with the paper alignment line b This may prevent the paper from being advanced straight Note You can...

Page 15: ...ethod for Rolls User s Guide Note For details on types of paper to select see the Paper Reference Guide See Types of Paper User s Guide Adjusting the printhead alignment with the type of paper to be u...

Page 16: ...f roll paper left See Keeping Track of the Amount of Roll Paper Left User s Guide 5 Open the Top Cover and lift the Ejection Guide 6 Using both hands rotate the Roll Holder in the di rection of the ar...

Page 17: ...load new paper in the printer at this point see Loading Rolls in the Printer P 11 Clean inside the top cover before loading paper See Cleaning Inside the Top Cover P 53 iPF9400S Removing the Roll fro...

Page 18: ...side the Top Cover and around the Ejection Guide If these areas are dirty we recommend cleaning them in advance See Cleaning Inside the Top Cover P 53 Store unused paper in the original package away f...

Page 19: ...a sheet lengthwise and printing side up insert it between the Platen a and the Paper Retainer b Align the edges of the sheet as follows 1 Align the sheet with the Paper Alignment Line c at right 2 Ali...

Page 20: ...aten well In this case use your hand to load the paper Sheets are held in place by suction through holes on the Platen Although the suction may produce a noise when paper is loaded in some positions i...

Page 21: ...tput Stacker User s Guide Removing Sheets Removing Sheets Remove sheets from the printer as follows 1 On the Tab Selection screen of the Control Panel press or to select the Paper tab Note If the Tab...

Page 22: ...6 Lower the Release Lever and close the Top Cover Removing Sheets iPF9400S Basic Guide Handling Paper Handling sheets 22...

Page 23: ...n PFI 706 PC Photo magenta PFI 706 PM Gray PFI 706 GY Note For instructions on Ink Tank replacement see Replacing Ink Tanks P 23 The provided Starter Ink Tanks contain 330 ml 11 2 fl oz each Replacing...

Page 24: ...ment P 25 Otherwise open the Ink Tank Cover 3 Remove the Ink Tank 330 ml ink tanks P 25 700 ml ink tanks P 26 4 Load the new Ink Tank 330 ml ink tanks P 28 700 ml ink tanks P 30 Confirm the message Wh...

Page 25: ...place ment and check the Ink Lamp The Ink Lamp flashes quickly if there is no ink left Important Avoid hitting the printer when replacing an Ink Tank Handle the printer gently when replacing tanks Jol...

Page 26: ...spose of used ink tanks according to local regulations Remove the Ink Tank 700 ml 1 Open the Ink Tank Cover of the tank for replace ment and check the Ink Lamp The Ink Lamp flashes quickly if there is...

Page 27: ...ntil it locks Make sure the Ink Tank Lock Lever does not return to the original position 3 Hold the Ink Tank by the handle a and remove it Press the OK button Important If there is still ink in the In...

Page 28: ...ink tanks that have already been installed in the printer Ink may leak out If you do not agitate the Ink Tank the ink may settle which may affect printing quality 2 Open the pouch and remove the Ink...

Page 29: ...If the Ink Tank does not fit in the holder do not force it into the holder Make sure the color of the Ink Tank Lock Lever matches the color of the Ink Tank and check the orientation of the Ink Tank be...

Page 30: ...tely Make sure all ink tank lock levers are fully closed Load the Ink Tank 700 ml 1 Before opening the pouch hold the new Ink Tank with both hands and tilt it to the left and right as shown shaking ge...

Page 31: ...Ink Tank and affect print ing quality 3 Press the OK button and insert the Ink Tank into the holder facing as shown with the ink holes down Important Ink tanks cannot be loaded in the holder if the co...

Page 32: ...then push it down until it clicks into place 5 Make sure the Ink Lamp is lit in red Note If the Ink Lamp is not lit in red reload the tank 6 Close the Ink Tank Cover Replacing Ink Tanks iPF9400S Basi...

Page 33: ...e closed completely Make sure all ink tank lock levers are fully closed To close the Ink Tank Cover when no Ink Tank is installed as when moving the printer push the release lever a as shown while ret...

Page 34: ...ad Replace the Printhead on the left side If the Display Screen indicates Open top cover and replace the right printhead Replace the Printhead on the right side If the Display Screen indicates Open to...

Page 35: ...dge 1 Remove any paper that has been advanced by selecting Eject Paper in the Control Panel menu When using a roll rewind it See Removing the Roll from the Printer P 15 When using sheets remove the sh...

Page 36: ...completely to wipe it clean Important Do not touch the Linear Scale a Carriage Shaft b or Fixed Blade c This may stain your hands and damage the printer Never touch the metal contacts of the Carriage...

Page 37: ...he Carriage is obscuring the ventilation duct move the Carriage manually before cleaning the duct 4 Pull up the Carriage Cover to open it completely 5 Pull the Printhead Fixer Lever forward all the wa...

Page 38: ...e the Printhead and press the OK button Note Dispose of the used Printhead in accordance with local regulations 8 Holding the new Printhead by the grips a remove it from the pouch Replacing the Printh...

Page 39: ...Part b as you hold it over the Printhead package or safely out of the way to avoid spilling ink and staining your clothes or the sur rounding area If ink accidentally spills wipe off the ink with a dr...

Page 40: ...ont to lock the Printhead in place 12 Push the Printhead Fixer Lever toward the back of the printer until it clicks 13 Push the Carriage Cover down toward the front Replacing the Printhead iPF9400S Ba...

Page 41: ...in Head Posi Adj in the Control Panel menu See Adjustment When Installing the Printhead User s Guide 15 Feed paper by following the instructions on the Display Screen After the paper has advanced Ini...

Page 42: ...On the Tab Selection screen of the Control Panel press or to select the Settings Adj tab Note If the Tab Selection screen is not displayed press the Menu button 2 Press the OK button The Set Adj Menu...

Page 43: ...ave wrung out completely to wipe it clean Important Do not touch the Linear Scale a Carriage Shaft b or Fixed Blade c This may stain your hands and damage the printer 3 Push the Cutter Unit Detachment...

Page 44: ...Note Dispose of the used Cutter Unit in accordance with local regulations 5 Holding the new Cutter Unit by the Lock Lever a and grip b insert it on the Carriage until it clicks into place c Important...

Page 45: ...elect Yes and then press the OK button 9 The Carriage is moved and a confirmation message is displayed about resetting the cut count To reset the cut counter press or to select Yes and then press the...

Page 46: ...e P 46 Precautions when handling the Maintenance Cartridge Take the following precautions when handling the Maintenance Cartridge Caution For safety keep the Maintenance Cartridge out of the reach of...

Page 47: ...nance Cartridge during initialization immediately after turning on the printer during Printhead cleaning or when ink is being absorbed Ink may leak out Access the menu for Maintenance Cartridge replac...

Page 48: ...This may dam age the Maintenance Cartridge 2 At this point open the Maintenance Cartridge Cov er 3 Hold the used Maintenance Cartridge by the grip a with one hand and put your other hand under the Mai...

Page 49: ...pper 5 Confirm the Maintenance Cartridge is right side up put it in the box and store it so that it stays level Important Always put the used Maintenance Cartridge back in the box and store the box on...

Page 50: ...ement Maintenance Cartridge After you execute Repl maint cart and replace the Maintenance Cartridge a message will appear on the Display Screen requesting you to replace the Shaft Cleaner Select Yes a...

Page 51: ...ving instructions are displayed on the Display Screen 5 Open the Top Cover Note If you do not respond within two minutes shaft cleaner replacement is canceled In this case repeat the proce dure 6 Hold...

Page 52: ...by the grips a at tach it to the Carriage Note Be sure to put the used Shaft Cleaner in the small box before putting it in the larger box with the used Mainte nance Cartridge for disposal 8 Close the...

Page 53: ...er that generates a lot of paper dust If the message Blue platen switch is dirty is displayed Important If the Platen inside the Top Cover becomes dirty it may soil the underside of paper We recommend...

Page 54: ...i and so on Warning Never use flammable solvents such as alcohol benzene or thinner If these substances come into contact with electrical components inside the printer there is a risk of fire or elec...

Page 55: ...k or an error may occur If printing does not improve even if you execute Head Cleaning B try repeating Head Cleaning B once or twice If this still does not improve printing the Printhead may have reac...

Page 56: ...button Head cleaning is now executed 6 Print a test pattern to check the nozzles and determine whether cleaning has cleared the nozzles See Checking for Nozzle Clogging User s Guide Cleaning the Print...

Page 57: ...c Message Lamp orange On A warning message is displayed Flashing An error message is displayed Off The printer is off or is operating normally d Menu button Displays the Tab Selection screen See Menu...

Page 58: ...utton Displays the screen before the current screen k Cut button Pressing this button when rolls are loaded cuts the paper if you have specified Automatic or Eject in Cutting Mode in the Control Panel...

Page 59: ...mands P 61 Accessing menus Printer menus are grouped by function Menus are displayed with the upper line selected You can use the buttons on the Control Panel to access each menu Press Back to access...

Page 60: ...r level menu Note If a confirmation message is displayed regarding the setting you entered press the OK button The setting is applied and the printer is now in Standby Specifying numerical values Foll...

Page 61: ...you entered press the OK button The setting is applied and the printer is now in Standby Executing menu commands Menu commands can be executed as follows 1 Press or to select the action to execute and...

Page 62: ...Level Fourth Level Fifth Level Load Paper Roll Paper Cut Sheet Eject Paper Chg Paper Type 1 Roll Paper The paper type is displayed here 1 Cut Sheet The paper type is displayed here 1 Chg Paper Size Sh...

Page 63: ...e printer driver 6 see Specifying the Cutting Method for Rolls User s Guide Ink Menu First Level Rep Ink Tank Head Cleaning A Job Menu First Level Second Level Third Level Fourth Level Fifth Level Pri...

Page 64: ...bration Log Date Paper Type Adjustment Type Use Adj Val ue Disabled Enabled Set Exec Guide Off On Return Defaults Maintenance Head Clean ing Head Cleaning A Head Cleaning B Nozzle Check Replace P head...

Page 65: ...Base T Spanning Tree 8 Not Use Use MAC Address 8 xxxxxxxxxxxx Interface Print 8 Return Defaults 8 System Setup Sleep Timer 11 5 min 10 min 15 min 20 min 30 min 40 min 50 min 60 min 210 min Shut Down T...

Page 66: ...mmon Box Set 4 8 Print Print Auto Del Show Job Log 8 Off On Take up Reel 12 Use Take up Reel Disable Enable Auto Feed 13 Skip Take Up Err 14 Off On Prep Move Printer Level 1 Level 2 Level 3 Admin Menu...

Page 67: ...s only 10 Not displayed if IPv6 Support is Off 11 Default setting for the time to enter the power save mode Sleep mode is recommended 12 Displayed only when the Media Take up Unit is attached 13 Avail...

Page 68: ...s over this groove c Ejection Guide Guides printed documents as they are ejected Raise the guide when loading a roll d Roll Holder Slot Slide the Roll Holder into this slot e Roll Holder Load the roll...

Page 69: ...such as head cleaning Replace the cartridge when it is full m Carrying Handles When carrying the printer have six people hold it by these handles under both sides n Maintenance Cartridge Cover Open t...

Page 70: ...e to this port d USB Port Connect a USB cable to this port It supports Hi Speed USB e Manual Pocket Store printer manuals in this pocket f Power Supply Connector Connect the power cord to this connect...

Page 71: ...Cutter Unit passes over this rail to cut paper j Linear Scale The linear scale serves a key role in detecting the Carriage position Be careful not to touch this part when cleaning inside the Top Cove...

Page 72: ...ide 1 Note The figure shows the printer as loaded with 700 ml 23 7 fl oz Ink Tank a Ink tanks Cartridges of ink in various colors b Ink Tank Lock Lever A lever that locks the Ink Tank in place and pro...

Page 73: ...the Ink Tank as follows when the Ink Tank Cover is opened On The Ink Tank is installed correctly Off No Ink Tank is installed or the ink level detection function is disabled Flashing Slowly Not much i...

Page 74: ...intenance Cartridge before Level 2 or Level 3 printer transfer as described in the following table Prepare the Maintenance Cartridge in advance Always follow the instructions of the service representa...

Page 75: ...e and then press the OK button to display the confirmation screen 7 Press or to select Yes and then press the OK button The printer is now prepared for transfer Level 1 Once preparations are finished...

Page 76: ...pper a of the Ink Tank Lock Lever a Lift the Ink Tank Lock Lever until it stops and then push it down to the front 3 Hold the Ink Tank by the handle a and remove it Preparing to Transfer the Printer i...

Page 77: ...ll ink tank lock levers to the original position 6 Close the Ink Tank Cover At this point ink is drawn out from inside the tubes Important Do not remove the Maintenance Cartridge except when the messa...

Page 78: ...e as well as the Media Take up Unit Power Inlet Important Turn the power off and then disconnect the power cord It may damage the printer if you unplug it before it is off and transfer it in that stat...

Page 79: ...mage the printer Do not touch the Linear Scale a Carriage Shaft b or Fixed Blade c This may stain your hands and damage the printer 5 Close the Top Cover 6 Tape down printer covers to secure them in t...

Page 80: ...low for reinstalling the printer is as follows For detailed instructions see the Setup Guide Assemble the stand 1 Referring to the Printer Stand Setup Guide assem ble the Stand Caution The Stand must...

Page 81: ...p the Carry ing Handles a under each side The printer may be unsteady if you hold it at other positions which poses a risk of injury from drop ping the printer 2 Attach the Media Take up Unit 3 If you...

Page 82: ...s and spacers inside the printer 5 Connect the power cord to the Power Supply Con nector on the back of the printer 6 Plug the power cord into the outlet 7 Press the power button to turn the printer o...

Page 83: ...P 86 Important When the printer is connected to a network via TCP IP the printer s IP address may be changed if you rein stall the printer In this case be sure to reconfigure the printer s IP address...

Page 84: ...ing printer driver installation following the instructions displayed If you accidentally connect the USB cable first the printer driver may not be installed correctly When the printer is connected to...

Page 85: ...w and click Restart Software settings take effect after the computer re starts Next install the Electronic manuals 5 When the Install User Manual dialog box is displayed insert the provided User Manua...

Page 86: ...Installing the software and electronic manuals Important When the printer is used over a network the printer s IP address may be changed if you reinstall the printer In this case be sure to reconfigu...

Page 87: ...ork 6 Click Next and follow the instructions displayed to register the printer to set up and update the paper information Next install the Electronic manuals 7 Insert the provided User Manuals CD ROM...

Page 88: ...printed beforehand without the need to print them Change the layout orientation relative to the paper You can save paper by correcting the direction in which the document is arranged on the paper if...

Page 89: ...e menu item for printer settings to display the Print dialog box 2 Access the Main pane 3 Select the Print Preview check box 4 After you click Print the Canon imagePROGRAF Preview window will be displ...

Page 90: ...you to con serve paper Note If the page would exceed the roll paper width after rotation you can use this function with Scale to fit Roll Paper Width to print rotated pages Configuring Settings in Wi...

Page 91: ...Borderless Printing check box to dis play the Information dialog box 3 Click the width of the loaded roll in the Roll Paper Width list 4 Click OK to close the Information dialog box 5 Select Fit Pape...

Page 92: ...size 3 Select the Enlarged Reduced Printing check box 4 After you click Fit Roll Paper Width the Informa tion dialog box is displayed 5 Click the width of the loaded roll in the Roll Paper Width list...

Page 93: ...ion 4 Select the Enlarged Reduced Printing check box 5 Select Fit Paper Size Fit Roll Paper Width or Scaling Configuring Settings in Mac OS X 1 Access the Page Setup pane 2 Make sure the width of the...

Page 94: ...using the Layout Plug In that is installed at the same time as the Print Plug In for Photo shop Loss of gradation in dark areas can be reduced by performing black point compensation You can perform p...

Page 95: ...Lines and Colors Head Posi Adj User s Guide Note Because the results of adjustment vary depending on the type of paper used for adjustment use the same type of paper as you will use for printing If St...

Page 96: ...Adjust Printer and then press the OK button 5 Press or to select Head Posi Adj and then press the OK button 6 Press or to select Standard or Simple and then press the OK button A test pattern is prin...

Page 97: ...ngth are applied Automatic Print Quality or Print Length is selected depending on Print Priority as selected in the printer driver at the time of printing Note Either A High or B Standard Draft in the...

Page 98: ...ing a Feed Amount Adjustment Method P 97 If additional fine tuning is necessary after Auto GenuinePpr and Auto OtherPaper execute Adj Fine Feed See Fine Tuning the Paper Feed Amount Adj Fine Feed User...

Page 99: ...then press the OK button A test pattern is printed for adjustment Adjustment is now finished if you have printed on a roll or a sheet of A2 size or larger 8 If you are printing on sheets smaller than...

Page 100: ...g the Printer On and Off User s Guide 2 Open the Top Cover Note If the leading edge of the roll jams in the carriage such as when the paper curls strongly you may be able to avoid paper jamming by set...

Page 101: ...ds and damage the printer 4 Lift the Release Lever 5 Holding the paper on both sides pull the jammed portion out toward the front Use scissors or a cut ting tool to cut away the printed or wrinkled po...

Page 102: ...e edge of the roll paper in the middle as you gently pull it evenly to the position of the Ejection Guide a Align the right side of the roll paper with the Paper Alignment Line b keeping this side par...

Page 103: ...e it 1 Turn the printer off See Turning the Printer On and Off User s Guide 2 Open the Top Cover 3 If the Carriage is out move the Carriage out of the way away from the paper Caution If you push the C...

Page 104: ...b or Fixed Blade c This may stain your hands and damage the printer 4 Lift the Release Lever 5 If the paper is visible hold the paper and pull it out toward the front Clearing a Jammed Sheet iPF9400S...

Page 105: ...the Release Lever and close the Top Cover 9 Turn the printer on See Turning the Printer On and Off User s Guide Roll paper cannot be inserted into the paper feed slot Roll paper cannot be inserted in...

Page 106: ...e Cutting Method for Rolls User s Guide Paper is not cut Paper is not cut Cause Corrective Action In the printer driver No or Print Cut Guideline is specified in Automatic Cutting Specify Yes in Autom...

Page 107: ...ction The Platen is soiled with ink or other substances Open the Top Cover and clean the entire Platen See Cleaning Inside the Top Cover P 53 Margins are wide Margins are wide Cause Corrective Action...

Page 108: ...etup Utility or Print Center in other versions of Mac OS X 2 Select the printer and then Resume Printer or Start Jobs in the Printers menu to restart the print job The printer does not respond even if...

Page 109: ...ting on Rolls User s Guide The printer ejects blank unprinted paper The printer ejects blank unprinted paper Cause Corrective Action The leading edge of the roll paper was cut to straighten it The lea...

Page 110: ...side the Top Cover Follow the steps below to remove the jammed piece of paper inside the Top Cover 1 Open the Top Cover and make sure the Carriage is not over the Platen 2 Remove any scraps of paper i...

Page 111: ...er See Loading Rolls in the Printer P 11 See Loading Sheets in the Printer P 18 Since the leading edge of the paper strongly warps upward or ripples the leading edge of the paper rubs against the prin...

Page 112: ...Guide When paper that does not dry easily is used for printing it may curl during printing and touch the Out put Tray In this case in the Control Panel menu complete the settings for Dry time and Are...

Page 113: ...light difference in how colors are printed af ter Printhead replacement because of individual variation among printheads Execute color calibration See Corrects slight differences in how colors appear...

Page 114: ...stronger level in VacuumStrngth in the Control Panel menu to increase suction against the paper or specify a leading margin of 20 mm 0 79 in or more See Adjusting the Vacuum Strength VacuumStrngth Us...

Page 115: ...mi glossy photo or proofing paper set the optimal Printhead height before aligning the printhead See Printing Fine Lines Text or Photos at Higher Precision User s Guide In the Control Panel menu set H...

Page 116: ...Remove the Cleaning Brush a 4 Using the back of the Cleaning Brush move the first Switch to the side opposite Setting the Blue Switch on the Platen iPF9400S Basic Guide Troubleshooting Problems with t...

Page 117: ...14 00 in 4 431 8 mm 17 00 in 5 515 0 mm JIS B2 or B3 6 594 0 mm ISO A1 or A2 or 609 6 mm 24 00 in 7 841 0 mm ISO A0 or A1 8 914 4 mm 36 00 in 9 1030 0 mm JIS B0 or B1 10 1066 8 mm 42 00 in 11 1117 6...

Page 118: ...he Printer P 18 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printe...

Page 119: ...hese steps to print 1 Clear the option Open Preview When Print Job Starts on the Main sheet 2 Clear the option Page Layout on the Layout sheet 3 Click the Special Settings button on the Layout sheet t...

Page 120: ...the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again Depending on the type of paper prin ted lines may be noticeably misaligned Specify Proof in Pr...

Page 121: ...t print over a TCP IP network Cause Corrective Action The printer s IP address is not config ured correctly Make sure the printer s IP address is configured correctly See Configuring the IP Address Us...

Page 122: ...Corrective Action The AppleTalk protocol is not en abled on the printer Activate AppleTalk on the printer See Configuring the Printer s AppleTalk Network Settings User s Guide The computer you are tr...

Page 123: ...tware CD ROM provided with the printer in the CD ROM drive 2 Start the printer driver installer included in the User Software CD ROM Open the OS X folder and double click iPF Driver Installer X 3 In t...

Page 124: ...imagePROGRAF Device Setup Utility to start the wizard 2 In the wizard window click Delete and then click Next 3 Follow the instructions on the screen to remove imagePROGRAF Device Setup Utility Removi...

Page 125: ...ng sounds do not indicate a problem with the printer There is a sound of suction from the Platen To prevent paper from rising paper is held against the Platen by suction from Vacuum holes under it Rol...

Page 126: ...n will be deactivated if you load ink tanks once emptied Ink level detection Ink tanks specified for this printer feature an ink level detection function to prevent the ink from running out during pri...

Page 127: ...checking the message press the button 4 After checking the message press the button 5 Press or to select Yes and then press the OK button 6 Check the message and press the button 7 Check the message...

Page 128: ...ge about updating ink information is shown on the Display Screen After checking the message press the button 10 Press or to select Yes and then press the OK button Ink level detection is now released...

Page 129: ...t a test pattern for printer adjustment on several sheets but sheets of different types or sizes of paper were used When printing a test pattern for adjustment use sheets of the same size and type of...

Page 130: ...utton to resume printing However note that this error may cause paper jams and affect the printing quality Adjust the paper size setting in the printer driver to match the size loaded in the printer a...

Page 131: ...h the width specified in the printer driver 1 Press or to select Change Paper and then press the OK button See Removing the Roll from the Printer P 15 See Removing Rolls From the Roll Holder User s Gu...

Page 132: ...ugh paper for the print job and then try printing again See Removing the Roll from the Print er P 15 See Loading Rolls in the Printer P 11 See Removing Printed Documents from the Media Take up Unit Op...

Page 133: ...ll On in the control panel menu and a barcode is not printed on the roll also specify the paper length See Specifying the Paper Length User s Guide 5 If Not finished printing Finish printing remaining...

Page 134: ...inter driver See Removing the Roll from the Printer P 15 See Loading and Printing on Sheets User s Guide Press or to select Stop Printing and then press the OK button to stop printing You are using a...

Page 135: ...annot detect papr Cause Corrective Action The printer could not detect the paper Reload the paper as follows 1 Remove the paper and press the OK button 2 Reload the paper See Loading Sheets in the Pri...

Page 136: ...nd of paper feed End of paper feed Cause Corrective Action Although an attempt was made to advance the paper manually it reached the limit position that can be advanced Canceling manual advancing See...

Page 137: ...r note that this error may cause paper jams and affect the printing quality Press or to select Print With Border and then press the OK button to continue printing The document will be printed with a b...

Page 138: ...older to Rolls P 9 Select None when you have set Detect Mismatch in the Control Panel menu to Warning However note that this error may affect the printing quality Press or to select Print With Border...

Page 139: ...rrective Action There is no ink left There are no ink colors with displayed above the re maining ink indicator Press the OK button open the Ink Tank Cover and replace the Ink Tank for the color that i...

Page 140: ...k with a new Ink Tank at this point if you plan to print large format or high quantity jobs No ink tank loaded No ink tank loaded Cause Corrective Action There is no Ink Tank of the indicated color in...

Page 141: ...ored paper Press the OK button to clear the error Load unused paper compatible with color calibration See Paper Reference Guide The test pattern was printed too faintly Press the OK button to clear th...

Page 142: ...e executed but there is no record of having executed color calibration on that paper or a record of having executed Common cali bration other any other type of paper If the printer is loaded with a ty...

Page 143: ...a test pattern to check the nozzles See Checking for Nozzle Clogging User s Guide 3 Clean the Printhead if the nozzles are clogged See Cleaning the Printhead P 55 4 Execute Adj Quality again See Auto...

Page 144: ...he right side Switch the Printhead used once in the left side to the left side Wrong x printhead x is L R or not displayed Wrong x printhead x is L R or not displayed Cause Corrective Action An incomp...

Page 145: ...L and Printhead R See Replacing the Printhead P 34 Execute printhead cleaning Execute printhead cleaning Cause Corrective Action The Printhead noz zles are clogged Follow these steps to clean the Prin...

Page 146: ...n continue to print but prepare a new Maintenance Cartridge to use when the message for replacement is displayed No Maintenance Cartridge capacity No Maintenance Cartridge capacity Cause Corrective Ac...

Page 147: ...es See Deleting Saved Jobs User s Guide Mail box full Now printing without saving data Mail box full Now printing without saving data Cause Corrective Action No more space is available on the printer...

Page 148: ...jobs are stored in the Personal Box Delete unneeded jobs stored in personal boxes See Deleting Saved Jobs User s Guide Mail box full Delete unwanted data iPF9400S Basic Guide Error Message Messages r...

Page 149: ...r xxxxxxxx xxxx x represents a letter or number Hardware error xxxxxxxx xxxx x represents a letter or number Cause Corrective Action The last portion of roll paper was used during a print job The pape...

Page 150: ...are version Turn off the printer and wait a while before restor ing power and then resend the firmware If the message is displayed again contact your Canon dealer for assistance Calibration There is a...

Page 151: ...represents a letter or number 149 Ink insufficient 139 Ink tank is empty 140 Insufficient paper for job 132 Mail box full Delete unwanted data 147 Mail box full Now printing without saving data 147 M...

Page 152: ...et printing is selected 134 The following ink tanks cannot be recognized 140 The mail box is full 147 The paper is too small 130 The paper is too small 130 The roll is empty 133 This paper cannot be u...

Page 153: ...level detection 126 L Large Format Printing 92 M Maintenance Cartridge 3 46 69 146 Media Take up Unit 69 70 81 Menu Operations 58 Menu Structure 62 N Navigate 58 NetWare network 121 P Paper Feed Slot...

Page 154: ...laza Lake Success NY 11042 U S A Canon Europe Ltd 3 The Square Stockley Park Uxbridge Middlesex UB11 1ET United Kingdom Canon China Co Ltd 15F Jinbao Building No 89 Jinbao Street Dongcheng District Be...

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