53-1004106-15 Installation Guide
Brocade
®
X6-4 Director Hardware Installation Guide
Contacting Technical Support for Your Brocade
®
Product
If you purchased Brocade
®
product support from a Broadcom
®
OEM or solution provider, contact your OEM or solution
provider for all your product support needs.
•
OEM and solution providers are trained and certified by Broadcom to support Brocade products.
•
Broadcom provides backline support for issues that cannot be resolved by the OEM or solution provider.
•
Brocade Supplemental Support augments your existing OEM support contract, providing direct access to Brocade
expertise. For more information on this option, contact Broadcom or your OEM.
•
For questions regarding service levels and response times, contact your OEM or solution provider.
If you purchased Brocade product support directly from Broadcom, use one of the following methods to contact the
Technical Assistance Center 24x7. For product support information and the latest information on contacting the Technical
Assistance Center, go to
www.broadcom.com/support/fibre-channel-networking/contact-brocade-support
Online
Telephone
For nonurgent issues, the preferred method is to log on to the
. (You must initially
register to gain access to the Support portal.) Once registered, log
on and then select
Brocade Products
. You can now navigate to
the following sites:
•
Case Management
•
Software Downloads
•
Licensing
•
SAN Reports
•
Brocade Support Link
•
Training & Education
For Severity 1 (critical) issues, call Brocade Fibre Channel
Networking Global Support at one of the phone numbers listed at
www.broadcom.com/support/fibre-channel-networking/contact-
.
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Summary of Contents for Brocade X6-4
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