Troubleshooting
AXIS 5570e User’s Manual
209
Section 24
Troubleshooting
This section provides useful information to help you resolve difficulties
you might have with your AXIS 5570e. Fault symptoms, possible causes
and remedial actions are provided within a quick reference table.
Please visit the Axis Web site for latest troubleshooting tips, more support
and additional help through the FAQ database or to fill in and submit a
Support question.
Overriding Port Status
Some USB printers do not deliver correct port status to the print server
(for instance always reporting printer off-line even if the printer is on-
line). To override this, see
“Overriding Port Status”
on page 167.
LED Indicators
Web Interface
Indicator
Color/Behavior
Explanation
Power
Green
OK
Not lit
No power/Error
Network
Orange
OK - network connected
Orange flashing
Activity on network
Not lit
No physical connection to the network
Symptoms
Possible causes
Remedial actions
The AXIS 5570e Web interface
cannot be accessed from a Web
browser.
The AXIS 5570e is not connected
properly.
1. Check Power and Network indicator.
2. Check that assignment of IP addresses
for the AXIS 5570e is correct.
3. To further check the IP addresses, run
the Ping command from another com-
puter as described in "IP address check"
at the end of this chapter. Follow the
appropriate recommendations.
Problem with your proxy server.
Verify the proxy server settings in your
Web browser.
Other networking problems.
1. Verify that your network is accessible
through your network socket.
2. Verify that your network cable is func-
tional.
