© 2021 Avaya Inc. All rights reserved
Release Notes for Avaya Collaboration Unit CU360
Known Issues 131
Issue
: The device fails sending sharing content during a SIP call. To avoid this:
o the device should be publicly accessible.
or the user should:
•
set 1:1 NAT configuration on the NAT firewall network equipment, (only for the local
device’s ephemeral TCP/UDP ports; it depends on transport type negotiated for BFCP)
•
enable the “NAT Traversal” option on the device.
or
•
the user should activate an Application Layer Gateway (ALG) for SIP support on the NAT
firewall network equipment (it could not work correctly if the ALG software is not updated).
Issues:
The device
•
disconnects always in the exact same amount of time,
•
stops receiving audio/video streams,
•
has SIP presentation issues,
To avoid these issues, try to lower the value of “Pinhole Refresh Time” setting on your device.
Issue:
The device experiments missing remote live video or freezes on it during an H323 call
If the “Video Privacy” option is set to “Hide Video” set it to “Image”.
Issue:
The device experiments issues connecting to a cloud service with an H323/SIP session
border controller
Verify that all the H323/SIP ALG (application level gateway) on the NAT firewall equipment are
disabled.