© 2021 Avaya Inc. All rights reserved
Release Notes for Avaya Collaboration Unit CU360
Known Issues 126
Category
Case
Number/
Ticket ID
Description of issue
Solution/Workaround
Web portals and
remote device panel
Split in a call
It can rarely happen that when
selecting an app through the
“Apps” icon when in a call, the
screen is not split in two, but the
chosen app is shown full screen.
In this case you can always split the screen in two by
long pressing the bottom bar button.
Split and share
The CU360 Video-collaboration
application will receive the key
events when it is maximized and
has the input focus.
If the screen is split, the input focus must be
assigned to the proper side of the screen by clicking
on it.
Remote-control
Mouse
Cursor
unexpected
movements
while
pressing OK
with the
remote-
control
If your remote-control is not
accurate when pressing OK
while the mouse cursor is over a
certain key of the virtual
keyboard, your remote-control
is defective. For instance, if you
open the calculator and insert
the sequence 0123456789 by
clicking buttons on the screen,
you could obtain a different
sequence because the mouse
cursor is jumping up or down
respect to where you are
pointing when pressing OK.
Contact Customer Support.
Ok Button
When the mouse pointer is
active, the ok button will not
work as selection/enter on the
current control (the focused
one), but only as a click/long
click on the current mouse
pointer position..
Please assure to disable the mouse pointer when
not using it
Early samples
The layout of the keyboard and
the color around the navigation
ring could be different in some
early samples from what
described in this RN and in the
Quick Tips/Setup Guides
The colors and the layout of the remote-control
could be different in some early samples.
CAPS could not work on some early samples of the
remote-control
Ask for a replacement of your remote-control with
the grey one
DEL Key
In some applications or some
fields of the CU360 app, the
Delete button on the front of
the remote will delete the next
char, not the previous one
Use the back key on the rear keyboard to do the
same action.
Long
inactivity
When the remote-control lays
inactive for a long time, the first
key pressed could not be
received or could be received
with a longer delay.
Press the key again if it has no effect.
Remote-
control
identification
A physical keyboard named
“Avaya
Remote Controller
” is
the small keyboard of the
remote-control. Its input layout
must not be changed (from the
default), otherwise the remote-
control will not work properly.
Restore the ARC layout to English US (Android)
AXT3100-
2482
It could happen that the buttons
of the remote-control unit are
not effective and only the
mouse p OK works (or
the touch screen)
Reboot the device
Bluetooth Audio
Devices
Very rarely, the audio Bluetooth
connection could be closed
unexpectedly.
Pair the Bluetooth device again.
Bluetooth devices paired to the
CU360 while using Wi-Fi
Network at 2.4 GHZ can cause
interferences and packet loss
It's strongly suggested to work with SSID @5GHz
only
B109
If you move the B109 more than
5-6 meters from the CU device,
your audio might not be
CU360 is a device that can be used in huddle rooms,
typically 3x3 meters, where the distance from the
device and the BT mic is not