Call Management
52
Synapse SB67020/SB67025 Deskset User’s Guide
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Transferring a Call in Line Appearance Mode
You can transfer an active call to:
an internal extension
an external number, if this function has been enabled by your system
administrator
another extension‘s voicemail, Group Mailbox, or your Personal Mailbox
an Auto Attendant.
To transfer a call:
1. Press
f
rom the Active Call screen
.
The call
is automatically put on hold and
the Transfer Setup screen appears.
2. Select a transfer target. You can:
press the Intercom key and dial an extension number.
press an available Line key and dial an external number. Depending on your
system configuration, transferring calls to an outside line may be disabled.
call a number from a list. For example, press
and select an extension to
call.
take a held call off hold or access the Held Calls list (
MENU
–>
1
–>
1
) to retrieve
a held call
transfer the call directly to voicemail by pressing
. The
Transfer to
Voicemail
screen appears, on which you can press:
to select an extension‘s Personal Mailbox
to select a Group Mailbox (if available)
to transfer the call to your Personal mailbox.
Press
to select an Auto Attendant to which to transfer the call
3. When the new call is established, you are ready to transfer the first call. You can:
speak to the person to whom you are transferring the call and announce the
transfer.
cancel the Transfer Setup screen on the first call by pressing
CANCEL
. The call
remains on hold.
4. To complete the transfer, press
. A
Call Transferred
screen appears for
two seconds. When the transfer is complete, the screen returns to Idle mode.
Transfer
ExtList
Vmail
VMList
MBList
Personal
AutoAtt
Transfer
