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One Talk T5W Series Phones - User Guide 

 

 

Network details & coverage maps at vzw.com. © 2021 Verizon.   

 Page 1 

 

 

 

One Talk  
T5W Series Phones 

User Guide 

 
verizon.com/support/one-talk/ 
verizon.com/support/yealink/ 

 

 

T57W 

 

T54W                               T53W 

 

 

 

Summary of Contents for One Talk T54W

Page 1: ... Talk T5W Series Phones User Guide Network details coverage maps at vzw com 2021 Verizon Page 1 One Talk T5W Series Phones User Guide verizon com support one talk verizon com support yealink T57W T54W T53W ...

Page 2: ...15 Answering Calls 16 Answering a Call 16 Answering a Call When in a Call 16 SwitchingAmongtheHandset SpeakerphoneandHeadset Modes 16 Silencing or Rejecting Incoming Calls 17 Silencing a Call 17 Rejecting a Call Manually 17 Rejecting Calls with Do Not Disturb DND 17 Ending Calls 17 Muting Unmuting Audio 18 Holding and Resuming Calls 18 Holding a Call 18 Resuming a Held Call 18 Redirecting Incoming...

Page 3: ... Blacklist Contacts 34 Editing a Blacklist Contact 34 Deleting Blacklist Contacts 35 Moving a Blacklist Contact to the Local Directory 35 Remote Phone Book 35 Searching for Remote Phone Book Contacts 35 Viewing Remote Phone Book Contacts 36 Call History 36 Call History Icons 36 Viewing History Records 36 Saving a History Record to Local Directory 36 Saving a History Record to Blacklist 36 Deleting...

Page 4: ...g the Features for Ext Keys 42 Maintaining Your Phone 42 Rebooting Your Phone 42 Resetting to Factory Settings 42 Notices 44 Technical support 44 Important customer information 44 WEEE warning 44 Warranty 44 Important 911 emergency response information 45 Declaration of conformity 45 CE mark warning 45 Part 15 FCC Rules 45 Class B digital device or peripheral 45 Important safety precautions 45 Dan...

Page 5: ... directly reflect what is displayed or is available on your phone screen Note This guide primarily shows screen shots from the T54W phone for visual guidance purposes This user guide contains information for the following Yealink products T53W IP Phones T54W IP Phones T57W IP Phones Getting Started Before you use your phone take some time to get familiar with its features and user interface The te...

Page 6: ...mails 10 Volume Key Adjusts the volume of the handset headset and speaker 11 Keypad Provides the digits and special characters in context sensitive applications 12 Speaker Provides hands free speakerphone audio output 13 Reversible Tab Securesthe handsetin the handsetcradle when the phone is mounted vertically For more information on how to adjust the reversible tab refer to Yealink Wall Mount Qui...

Page 7: ...jects incoming calls 10 Speaker Provides hands free speakerphone audio output 11 Reversible Tab Securesthe handsetin the handsetcradle when the phone is mounted vertically For more information on how to adjust the reversible tab refer toYealink Wall Mount Quick Installation Guide for Yealink IP Phones 12 Hook switch Connects or disconnects the phone from the phone line The hook switch is automatic...

Page 8: ...receives an incoming call and the line key is not on the current page Fast flashing red The monitored user whose line key is not on the current page receives an incoming call Off The line keys are idle Screen and Icons The user screens and icon indicators can help you navigate and understand the important information on the phone s status Idle Screen The idle screen is made up of the status bar li...

Page 9: ...Status Bar The icons in the status bar help you easily get the current phone status such as call and message status Icons in the status bar vary by phone models T57W Icons in the Status Bar Icons Description Icons Description Wired network is unavailable Phone Lock Wired network is unreachable Missed Calls Speakerphone hands free mode Always Forward Busy Forward No Answer Forward Handset mode Reco...

Page 10: ...e Recording is paused Using a USB flash drive Voice Mail Bluetooth mode is on Text Message Bluetooth headset is both paired and connected Auto Answer Bluetooth enabled mobile phone is both paired and connected Do Not Disturb DND Wi Fi connection is successful Phone Warning Wi Fi connection fails Keep Mute Wi Fi connection is unreachable Silent Mode USB flash drive detected T53W Icons in the Status...

Page 11: ...is unreachable Bluetooth enabled mobile phone is both paired and connected USB flash drive detected Line Key Icons By viewing the line key icons you can easily get the function of the line key Icons in the line keys vary by phone models T57W T54W Line Key Icons Icon indicators associated with line key features Icons Description Icons Description Hold DND Voice Mail SMS Direct Pickup Group Pickup C...

Page 12: ...W enables you to enter information into text fields using the touch screen Procedure 1 Tap the field you want to edit the onscreen keyboard displays on the touchscreen 2 Enter the information Do thefollowing Task Action Enter uppercase A characters lowercase a characters or a combination of uppercase and lower case characters 1 If a keyboard with characters does not display tap 2 Tap to toggle bet...

Page 13: ...s how to enter different characters using the keypad keys Task Action Switch input modes Press the ABC abc Abc 2aB or 123 soft key to switch the input modes Enter alphas Select ABC abc 2aB or Abc mode Press a keypad key repeatedly to view the character options and stop when the letter you want to enter is displayed in the field Wait one second and then enter the next letter Enter numbers Select 12...

Page 14: ...y dial a number by using a Speed Dial key Before You Begin If your system administrator has enabled the Favorites feature on the phone you cannot manually set a Speed Dial key Procedure 1 Navigate to an available Dsskey 2 Select the desired line key 3 Select SpeedDial from the Typefield 4 Select the desired line from the AccountID field 5 Do one of the following Optional Enter the string that will...

Page 15: ... can place calls to contacts from the History list which contains the calls that were recently placed answered missed or forwarded Procedure 1 Press History or navigate to Menu History The phone screen displays all call records 2 Select the desired call list 3 Highlight a contact and select Send On the T57W phone tap the desired contact Placing a Call from the Directory You can place a call to a c...

Page 16: ...e key that hasthe flashing green LED indicator The call is answered in the speakerphone hands free mode by default Answering a Call When in a Call You can answer a call when there is already an active call on your phone When you are in an active call and an incoming call arrives on the phone a call waiting tone beeps and the incoming call information is displayed Procedure 1 Select Answer The acti...

Page 17: ...voice mail The rejected calls are displayed in the Received Calls list in your History list Procedure Select Reject when the incoming call appears on your screen Rejecting Calls with Do Not Disturb DND You can enable DND to reject all incoming calls automatically when you do not want to be interrupted If you want to receive incoming calls from the specific numbers when DND is enabled you can ask y...

Page 18: ...n hold and resume the call when you are ready When you place a call on hold the held party may hear music if Music On Hold is configured in the One Talk portal Holding a Call You can place an active call on hold on your phone Procedure 1 Press the HOLD key or select Hold during a call The phone ignores engaged audio device handset or headset and plays beep in the Speakerphone hands free mode by de...

Page 19: ...ectory list On the T57W phones select and then select the desired contact 4 If you select the No Answer Forward option select the desired ring time to wait before forwarding from the After Ring Time field 5 Select Save The call forward icon appears in the status bar Forwarding All Incoming Calls on a Specific Line By default the forwarding setting applies to all lines on your phone Procedure 1 Nav...

Page 20: ...sfer during a call 2 Do one of the following Enter the number or select a contact from the placed call list you want to transfer to If you have set a Speed Dial key you can also press the Speed Dial key to transfer the call to the contact directly Press Directory Select the desired contact from the Directory list On the T57W phone tap the Directory or History Tap the desired contact 3 Press B Tran...

Page 21: ... if you re in an open environment Mute your microphone when you are not speaking especially in noisy environments Avoid tapping or rustling papers near themicrophone Speak in your normal voice withoutshouting Local Conference You can initiate a six way including yourself conference calls with your contacts on the phone Setting Up a Local Conference Call Procedure 1 Place a call to the first party ...

Page 22: ...active call and the selected hold call are joined into a conference Holding or Resuming a Conference Call When you place a conference call on hold other participants cannot hear each other until you resume the held conference call Procedure 1 Press the HOLD key or Hold to place the conference on hold 2 Press the HOLD key again or Resume to resume the held conference call ...

Page 23: ...SB flash drive is not available by default Contact your system administrator for enabling this feature for you Note The size of a single recording file should be less than 2GB Recording a Call You can record the important parts during an active call Before You Begin Make sure that the USB flash drive has been connected to your phone Procedure During a call select More Start REC The phone screen di...

Page 24: ... is recorded successfully Managing the Recordings After stopping recording you can manage the recordings on your phone Make sure the USB flash drive is still inserted into the phone Listening to a Recording You can browse and play back the recordings on your phone During recording playback you can switch among Speakerphone and Handset modes by pressing the HEADSET key up the handset Procedure 1 Na...

Page 25: ...an deleterecordings when you need additional space on your USB flash drive or the recordings are use less Procedure 1 Navigate to Menu USB Browse Audio On T53W T54W phones navigate to Menu USB Record Browse Audio 2 Highlight the desired recording and select Delete On the T57W phones tap after the desiredrecording The phone prompts you to delete the audio or not 3 Select OK Viewing the Available Re...

Page 26: ...paging call you can manage it manually at any time Procedure Select Hold to place the current pagingcall on hold The paging call is placed on hold and the receiver releases the session Select Resume to resume the held pagingcall The multicast RTP session is re established Select End Call to end the paging call Advanced Call Features You can perform some server dependent tasks on the phone Contact ...

Page 27: ... on by selecting the Edit Group option At the Edit Group screen will you a section called Call Park and Group Call Park timers The default value for both is 45 seconds if you need to use a different value please enter it in the appropriate box and press Save Important note Both features Call Park Group Call Park use the values specified in this section The values apply to all the Groups created in...

Page 28: ... park Return the call to a Hunt Group This will forward the call to a specified Hunt Group of your choice only Hunt Groups in your current One Talk Group can be selected Return the call to the user who placed the call on Park and if that user does not pick up the call then forward it to a Hunt Group only Hunt Groups in your current One Talk Group can be selected 6 Add lines once you press the add ...

Page 29: ...e user o There is not a notification to the rest of the group members that a call is parked The user can have only one call park notification at any given time For now desk phone users will have a new button to place a call in group call park and an option for individual call park The user can choose to use standard Park which will allow him or her to park a call to a specific One Talk number exte...

Page 30: ...n Intercom Call By default when there is an incoming intercom call the phone plays a warning tone and automatically answers the incoming call During an intercom call you can switch among the Speakerphone hands free Handset and headset modes If your phone is set to answer intercom calls with your microphone muted you need to press the Mute key to unmute your microphone before responding to the call...

Page 31: ...sired message and selectReply 3 Compose the new text message 4 Select Send Deleting a Text Message You can delete messages from your phone after reading Procedure 1 Navigate to Menu Message Messaging 2 Highlight the desired folder 3 Select the message you want to delete 4 Select Option Delete 5 Press Delete 6 Select OK You can also delete all text messages by selecting the Delete All Voice Mail Vo...

Page 32: ...which can be customized by your system administrator Local Directory You can store up to 1000 contacts and 48 groups in your local directory You also can search add edit and delete a contact Managing the Local Directory Groups You can manage the Local Directory groups when the phone is idle Adding Contact Groups To organize your contacts and make them easier to find you can add additional groups i...

Page 33: ...Select Add 4 Enter your contact s information 5 Select the desired account from the Account field Viewing Contacts You can view the local contacts from the Local Directory on your phone Procedure 1 Select Directory Dir or navigate to Menu Directory Local Directory 2 Select the desired contact group or All Contacts The contact names are displayed in alphabetical order Editing Contacts You can updat...

Page 34: ...for Contacts In the Local Directory you can enter search criteria to find your desired contact quickly Procedure 1 Select Directory or navigate to Menu Directory Local Directory 2 Select Search 3 Enter your search criteria in the search field Blacklist Incoming calls from the Blacklist are rejected automatically You can store up to 30 contacts in the blacklist to block unwanted callers Adding a Bl...

Page 35: ... All The phone prompts you to delete all contacts or not 3 Select OK Moving a Blacklist Contact to the Local Directory You can move a blacklist contact to a Local Directory Incoming calls from this contact will not be rejected automatically Procedure 1 Navigate to Menu Directory Blacklist 2 Highlight the desired contact and then select Option 3 Select Add to Contacts 4 Select OK or Save Remote Pho...

Page 36: ...all information such as the caller s name and number local line and call duration Procedure 1 Press History or navigate to Menu History 2 Select the desired list 3 Select the desired entry 4 Select Option Detail Saving a History Record to Local Directory To identify someone s call the next time you can save a history record to the Local Directory Procedure 1 SelectHistory ornavigate toMenu History...

Page 37: ...ible Procedure 1 Navigate to Menu Settings Advanced Settings Change Password 2 Enter your old and new password information 3 Select Save Changing the Backlight and Time You can change the brightness of the phone screen during phone activity and inactivity The brightness automatically changes after the phone has been idle for a specified time You can change the screen backlight and time in the foll...

Page 38: ...nually If your phone cannot obtain the time and date automatically you can set it manually Procedure 1 Navigate to Menu Settings Basic Settings Time Date Manual Settings 2 Edit the date and time 3 Select Save The time and date set on the phone will be changed accordingly Changing the Time and DateFormat You can set the phone to display the time in 12 hour format or 24 hour format You can also chan...

Page 39: ...eypad for dialing an emergency number or authorized numbers that set up by your system administrator answering or rejecting an incoming call and ending a call and it prevents unauthorized users from other operations The T5W Series phones only support All Keys type of phone lock Note TheVolume key HEADSET key and Speakerphone key are always available when you lock the phone Procedure 1 Navigate to ...

Page 40: ...g Tone You can set distinctive ring tones for groups or contacts in your Local Directory so that you can identify the caller when your phone rings The ring tones are used according to this priority Contact ring tone Group ring tone Account ring tone Phone ring tone Setting a Ring Tone for the Phone You can choose a ring tone for all incoming calls Procedure 1 Navigate to Menu Settings Basic Settin...

Page 41: ...s Headset WH62D and WH62M Expansion Module EXP50 Check with your system administrator to find out which of these applications or accessories are available on your phone Caution We recommend that you use the accessories provided or approved by Yealink The use of unapproved third party accessories may result in poor performance Headset The phone supports wired headsets USB headsets and Bluetooth hea...

Page 42: ... screws Assigning the Features for Ext Keys You can customize features for Ext keys on the connected phone Procedure 1 Long press the desired Ext key on the expansionmodule The phone screen will enter the user setting interface of this key 2 Customize the specific feature for this key on thephone 3 Select Save Maintaining Your Phone When your phone is unable to operate properly you need to investi...

Page 43: ...age maps at vzw com 2021 Verizon Page 43 settings Procedure 1 Navigate to Menu Advanced default password admin Reset Configuration 2 Select Reset to Factory Settings Reset The phone prompts you to reset the setting or not 3 Select OK The phone begins resetting ...

Page 44: ...is product Use of another AC adaptor may cause a fire or explosion This product relies on short circuit overcurrent protection installed in your home or office Ensure that a fuse or circuit breaker no larger than 120 VAC 15 A U S is used on the phase conductors all current carrying conductors Unplug this product from the wall outlet and refer servicing to qualified service personnel under the foll...

Page 45: ...pliance with Radio equipment and Telecommunications Terminal Equipment R TTE Directive 1999 5 EC Part 15 FCC Rules Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause ...

Page 46: ...dealer or local power company 6 Do not allow anything to rest on the power cord Do not locate this product where people will walk on the cord 7 Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock 8 Never spill liquid of any kind into or onto the product 9 Do not attempt to...

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