One Talk T5W Series Phones - User Guide
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Procedure
1.
Navigate to Features > Call Forward.
2.
Select the desired forwarding type and select Disabled or Off from the corresponding field.
3.
Select Save.
Forwarding an Incoming Call Manually
You can manually forward the call to another contact while your phone rings.
Procedure
1.
When the phone is ringing, select Forward.
2.
Enter the number you want to forward the incoming call to.
3.
Press the OK key or select Send. On T57W phones, select Forward.
The phone prompts a call forward message.
Transferring Calls
During a call, you can transfer the call to another contact. You can use one of three ways:
Blind Transfer: Transfer a call directly to the third party without consulting.
Consultative Transfer: Transfer a call with prior consultation.
Performing a Blind Transfer
You can transfer a call to another contact immediately without consulting with her/him first.
Procedure
1.
Press the TRANSFER key
or Transfer during a call.
2.
Do one of the following:
Enter the number or select a contact from the placed call list you want to transfer to.
If you have set a Speed Dial key, you can also press the Speed Dial key to transfer the call to the contact
directly.
Press Directory. Select the desired contact from the Directory list.
On the T57W phone, tap the Directory or History. Tap the desired contact.
3.
Press B Transfer or the TRANSFER key
to complete the transfer.
Tip: If you are using a handset, the transfer can be completed by hanging up the handset.
Performing a Consultative Transfer
You can transfer calls to other contacts after you check with the other party first
Procedure
1.
Press the TRANSFER key or select Transfer during a call.
2.
Do one of the following:
Enter the number or select a contact from the placed call list you want to transfer the call to.
Select Directory. Select the desired contact from the Directory list.
3.
Press the OK key or select Send.
4.
Do one of the following:
When you hear the ringback tone, press the TRANSFER key or Transfer to finish a semi-attended transfer.
After the contact answers the call, press the TRANSFER key or Transfer to finish an attended transfer
(consultative transfer).
