AT&T Synapse SB67020, User Manual

Page: 109 / 175

Deskset Settings 109
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Call Forward All and Call Forward–No Answer
Call Forward All and Call Forward–No Answer redirect incoming calls. Once your Deskset
forwards a call, you cannot answer the call at your Deskset.

Call Appearance mode only — You can set
Call Forward All
to redirect calls to
your voicemail or Group Mailbox, an extension, a phone number, Auto Attendant,
or Ring Group. Your Deskset does not ring, but a message screen appears to
confirm that the call was forwarded. Your Deskset does not record the call in its
Call Log. Your company’s caller ID is attached to calls that Call Forward All sends
to external numbers. The default destination is voicemail.
To turn Call Forward All on or off, press MENU , then 1 , and then 6 when the
Deskset is idle. When activated, FWD appears in the upper right corner of the
display. Call Forward All overrides the Call Forward
–
No Answer setting set by
your system administrator.
You can set the Call Forward All destination in the
User Settings
menu or using
the WebUI. See “Basic Settings” on page 132 .

Call Forward–No Answer
can only be set by the system administrator. This
setting determines the delay of, and the destination for, unanswered calls for
each extension. The default destination is voicemail.
When your system is in Line Appearance mode, your system administrator can
set a Call Forward–No Answer destination for each line on your Deskset, as well
as for Intercom calls. For your Deskset‘s settings, ask your system administrator.
Call Appearance mode only — The Call Forward–No Answer setting does not
apply to Ring Group calls or to incoming calls at extensions that are part of a
Call Queue. See
“Answering Calls in the Call Queue” on page 45 .
To set the Call Forward destination:
1. Press MENU , then 2 , then 2 , and then 1 . The
Call Forward All
menu appears.
2. Press

or

to select one of the following targets:

Mailbox
. Press

to move to
to Mailbox:
and select your personal mailbox or
a Group Mailbox (if enabled).

Ext
. Press

to move to
to Ext:
and enter a valid extension number.

Phone#
. Press

to move to
to Phone #:
and enter a valid phone number.
Enter a preceding 9 or whatever digit, if any, that must be dialed for external
calls.