Overview
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Synapse SB67020/SB67025 Deskset User’s Guide
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About the Auto Attendant
The Synapse system features an Auto Attendant that answers incoming calls and
automatically transfers them to an interactive voice menu that can guide callers to the
desired extension or extension’s voicemail. Different menus can be set for different times
of day.
In Line Appearance mode, the Auto Attendant can be enabled to answer calls during
periods when your office is closed or when calls go otherwise unanswered.
In Call Appearance mode, the Auto Attendant is usually enabled. When the Auto
Attendant is disabled, all external calls go to the system operator or to a target that the
system administrator assigns, which could be a group of extensions.
The default menu instructs callers to “Enter the extension number or enter 0 for the
operator.” Your system administrator can create customize menus with your own
greeting message and instructions to callers.
The Auto Attendant may be set up so that callers can access the Auto Attendant
directory. This allows callers to use any touch-tone phone's dial pad to spell your name,
followed by pressing the pound (#) sign, to reach your extension.
You may want to give your extension number to frequent callers so they can easily dial
your extension number when the Auto Attendant answers.
Caller Options
Until callers get through to a live person, they can press
0
at any time to redirect their
call to the system operator, if the system administrator has enabled this feature.
When a caller is redirected to voicemail, the caller has the option to press
5
to skip the
greeting.
If your system administrator has set up Direct Inward Dialing (available in Call
Appearance mode only), callers can dial the Direct Inward Dial telephone number to
reach you directly, bypassing the Auto Attendant. Your callers can also call your
company's main number and be transferred to your extension.
