Troubleshooting
156
Synapse SB67020/SB67025 Deskset User’s Guide
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The system does not respond to remote voicemail commands.
Probable Cause
Corrective Action
The system cannot detect
Dual-Tone Multi-Frequency
(DTMF) tones, which are the
signals sent when the caller
presses dial-pad keys.
Confirm you have entered star, star (
**
) before
entering your remote access code (user
password). If you have no password, press star,
star (
**
), then pound (
#
).
Confirm you are calling from a touch-tone phone.
When you dial a number, you should hear tones.
If you hear clicks, the phone is not a touch-tone
telephone and cannot activate the answering
system.
The answering system might not detect the star,
star (
**
) while your announcement is playing. Try
waiting until the announcement is over before
entering the code.
There may be interference on the phone line you
are using. Press the dial-pad keys firmly.
