Voicemail
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Synapse SB67020/SB67025 Deskset User’s Guide
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Accessing Your Voicemail Remotely
Remote access allows you to listen to Personal Messages or change the recorded
greeting when you are away from your Deskset. Follow the voice prompts and press the
appropriate dial-pad keys to navigate through the system. The voice prompts in a menu
list are repeated three times with a 5-second pause between. After three times with no
action, the voice says “Goodbye” and the remote call is disconnected.
Listening to the time/date stamp information of a message does not count as listening
to the message. If you access the voicemail through remote access and skip to another
message while the time or date is playing, the message is still considered new.
You may be able to access certain Group Mailboxes if they have “virtual” extension
numbers assigned to them. Ask your system administrator for more information. To
access a Group Mailbox with a virtual extension number, follow the steps below.
To access voicemail remotely:
1. Dial your company phone number.
2. After the call is answered, enter your extension number.
3. Immediately press the star twice (
*
*
). You will hear,
“
Enter your access code,
followed by the pound sign.”
4. Enter your password (if you have created one), then enter pound (
#
) to access the
voice prompt menu.
Even if you have not created a password, you must still enter the pound (
#
).
When the system is in Line Appearance mode, you can access your voicemail
remotely only if you can reach your extension from an outside line. The Call
Forward–No Answer destination for the outside line must be set to Auto
Attendant or to your extension. For more information, see your system
administrator.
You need to get to your Personal Mailbox to access your messages remotely. If
Call Forward All or Call Forward–No Answer is on and set to an extension or an
outside line, or if Auto Answer is on, remote access to voicemail is not supported
as calls do not access your mailbox.
If your mailbox is full, your voicemail greeting does not play. Instead you hear
“Voicemail is full” before being disconnected. To access your voicemail when
your mailbox is full, quickly press the star key twice (
*
*
) just as the “Voicemail
is full” announcement begins.
