Troubleshooting
105
Syn248 SB35020 Deskset User’s Guide
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Voicemail
Voicemail is not received at the extension you called.
Your Deskset does not receive Voicemail.
Incomplete Voicemail messages.
Probable Cause
Corrective Action
The extension‘s Voicemail is
full.
Delete messages.
Extension is unplugged.
Plug in the extension.
Probable Cause
Corrective Action
Calls are not being directed
to Voicemail.
Ask the system administrator to check the Call
Forward – No Answer setting. Calls may be
forwarding to another phone number instead of
Voicemail.
Voicemail memory is full.
Delete messages.
Probable Cause
Corrective Action
Recording interrupted by
time-out or full memory.
If a caller leaves a very long message, part of it
may be lost when the Deskset disconnects the
call after two minutes.
If an outside caller pauses for longer than six
seconds, the Deskset stops recording and
disconnects the call.
If the Deskset’s memory becomes full during a
message, the Deskset stops recording and
disconnects the call.
If the caller's voice is very soft, the Deskset may
stop recording and disconnect the call.
