Answering Calls
27
Syn248 SB35020 Deskset User’s Guide
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Answering a Call
To answer a call:
To answer an incoming call, do one of the following:
Lift the handset.
Press
to answer using the Preferred Audio method. See
“Preferred
Audio Mode” on page 81
.
Press
SPEAKER
to use the speakerphone.
Press
HEADSET
to use a headset connected to the Headset jack. See
“Call
Management Using a Headset” on page 36
.
For multiple incoming calls, press the corresponding Line key to answer each call.
The previous active call is put on hold. New calls remain in the display until you
answer or until you press
.
The active call screen appears.
Once you answer a call:
Previous active calls are automatically put on hold.
If you were predialing, that call is canceled.
Ignoring a Call
You can ignore an incoming call by pressing
to silence the ringer. The silenced
ringer icon appears. If you are on an active or held call, after the incoming call has been
ignored, the screen returns to the call you were on before the incoming call.
Once a call is ignored:
The
key is no longer available on the incoming call screen.
The Line key continues to flash. If it is an Intercom call, the Intercom key
flashes.
You can press the flashing Line or Intercom key to answer the incoming call.
When you have no other active calls, you can lift the handset, press
SPEAKER
, or press
HEADSET
to answer the incoming call.
If no one answers the call, the call goes to the Call Forward–No Answer
destination. The default destination for external calls is the Auto Attendant.
The default destination for Intercom calls is voicemail. See
“Call Forward–No
Answer” on page 28
.
Answer
Ignore
If you are listening to Voicemail when a call comes in, press
to return
to the message playback screen.
Ignore
Ignore
Ignore
