Troubleshooting
100
Syn248 SB35020 Deskset User’s Guide
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You hear static, sudden silences, gaps in speech, or garbled speech.
A call is forwarded or transferred to an outside telephone number and the call is disconnected.
You are unable to transfer a call to an extension.
Probable Cause
Corrective Action
You may be experiencing
network problems.
Your LAN administrator should ensure the
following minimum guidelines are met:
A switched network topology is
recommended (using standard 10/100
Ethernet switches that carry traffic at a
nominal rate of 100 Mbit/s).
The office network infrastructure should use
Cat.-5 wiring.
Do not connect a network server PC to the PC
port on the Deskset.
Make sure the network cable is solidly plugged in.
If you tug on the cable, the plug should remain
inserted.
Probable Cause
Corrective Action
Telephone line to telephone
line call times have been
restricted. Calls that are
forwarded or transferred to
an outside phone number
use two outside lines for the
duration of the call. To avoid
tying up two lines, these calls
are on a timer.
Ask your system administrator to reset the
Timer
for Forwarded and Transferred Outside
Calls
.
Probable Cause
Corrective Action
The extension is unavailable.
Check if the destination extension is
disconnected from the network.
Ensure that the extension exists.
All the destination extension’s lines may be busy.
If the party you have on hold hangs up, call back
and start the transfer process again.
