Troubleshooting
99
Syn248 SB35020 Deskset User’s Guide
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Calls Generally
Calls are dropped.
Deskset cannot make or receive phone calls.
On outside calls, you hear an excessive echo at the Deskset.
Probable Cause
Corrective Action
Restoring Deskset settings or
updating software while that
extension is in use will cause
all calls to be dropped.
Your system administrator should avoid updating
software or restoring Deskset settings when you
are likely to be using the phone.
The network is down.
Ensure that the network cable is securely plugged
into the network port beneath your Deskset
labeled
and that the other end is plugged
into your office LAN.
The Deskset extension was
changed during the call.
Contact your system administrator. If changes
were made to your extension while you were on
a call, that call is dropped.
Maximum Call Duration was
exceeded.
None. Outside calls that are forwarded or
transferred to an outside phone number use two
outside lines for the duration of the call. To avoid
tying up two lines, the duration of such calls is
limited by a timer that your system administrator
sets.
Probable Cause
Corrective Action
Your Deskset is not
synchronized.
Press
MENU
–>
4
to verify that the
Deskset
Status
is
Synchronized
. See
“Deskset cannot
make or receive phone calls and the Deskset
screen displays
Synchronizing...
.” on page 98
.
Your Deskset is not
connected to the LAN.
Ensure that the network cable is securely plugged
into the network port beneath your Deskset and
that the other end is plugged into your office
LAN.
Probable Cause
Corrective Action
The automatic Gateway line
calibration did not run
properly.
See your system administrator. There may be
non-system equipment connected in parallel to
the telephone line.
