Troubleshooting
101
Syn248 SB35020 Deskset User’s Guide
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You are unable to transfer a call to an outside phone number.
Unanswered calls are not automatically forwarded to an outside phone number.
Probable Cause
Corrective Action
Transferring to an outside
phone number has been
disabled for your extension,
or no lines are available.
Check that your system administrator has
enabled transferring to an outside phone number.
Ensure that a valid outside number is shown in
the
to Phone #
field (this setting is part of the
Deskset Admin Settings).
All phone lines may be in use. If so, try again later.
Probable Cause
Corrective Action
Forwarding to an outside
phone number has been
disabled or the Call
Forward–No Answer settings
are incorrect.
Ensure that a valid outside number is shown in
the
to Phone #
field (this setting is part of the
Deskset Admin Settings).
Check that forwarding to an outside phone
number has been enabled. Your system
administrator must enable
Fwd/Trans to line
in
the Deskset Admin Settings.
