IPX-100 system installation & configuration
Page-80
TELECOMMUNICATIONS
Leave When Empty
To select whether to force all incoming calls to end when the
agents are all offline, the options are as follows
：
No still stay on call.
Yes force end the call.
Ring plan
Ring All Available.
Ring Lease Recently.
Ring The One with Fewest.
Ring Random.
Round Robin with Memory.
Linear Rings.
Agent Timeout
0~60 seconds.
Retry
Retry interval time to call agent extension 0~20 seconds.
Wrap-Up-Time
0~60 seconds.
Call Recording
recording format:
No
notallow to record during on the call.
wav49
Compressed recording format: wav49.
wav
Regular recording format: wav.
gsm
Compressed recording format:GSM.
b.
Caller Announcements
The caller announcement section is used to set the action and time parameters of the
incoming call response, as explained below.
：
Join voice prompt:
The caller joined voice prompt.
Prompt Menu
voicemail operation prompt.
Play times
To set to play voice prompt interval times repeatedly: 0~20 minutes.
Announce Position
Announce the number of people still waiting, the options are as
follows
：
No
Not announce.
Yes
Announced.
Announce Hold Time Announce waiting time
：
No
Not announce.
Yes
Announced.
ONCE
Announce once only.
