Alvarion BreezeACCESS SU-A-EZ, Product Manual

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Appendix A - Troubleshooting
BreezeACCESS SU-A-EZ 141 Product Manual
Check the following before you contact local Technical Support.
1 If the unit cannot access the network, check the following:
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Be sure the SU-A-EZ is configured with the correct Extended Service Set ID
(ESSID) for the network to which it is trying to connect.
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If authentication or encryption are enabled, ensure that the SU-A-EZ is
properly configured with the appropriate authentication or encryption
keys.
2 If the SU-A-EZ cannot be configured using the Telnet, a web browser, or SNMP
software:
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Be sure that the SU-A-EZ has been configured with a valid IP address,
subnet mask and default gateway.
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If VLANs are enabled on the wired network, the VLAN tag on the SU-A-EZ
should be set to the same tag as the management VLAN (default: no tag).
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Check that you have a valid network connection to the SU-A-EZ.
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If you are connecting to the SU-A-EZ through the wired Ethernet interface,
check the network cabling between the management station and the
SU-A-EZ. If you are connecting to SU-A-EZ from the wireless interface,
ensure that you have a valid connection to the SU-A-EZ.
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If you cannot connect using Telnet, you may have exceeded the maximum
number of concurrent Telnet sessions permitted (i.e, four sessions). Try
connecting again at a later time, or reboot the unit.
3
If you forgot or lost the password:
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Use the "restore factory defaults" or "restore password" mechanism, then
set the SU-A-EZ to its default configuration by powering off the device and
rebooting. Then use the default user name and password for the mode you
wish to access, admin or installer.
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Otherwise, contact technical support.
4
If all other recovery measures fail, and the SU-A-EZ is still not functioning
properly, reset the SU-A-EZ’s hardware using the web interface, command
line, or through a power reset.