Appendix A
IP 710 Manual
49
Troubleshooting
The following table provides help for the most common problems an end
user may encounter. For IP 710 phone questions or problems not listed
here, contact AltiGen Technical Support.
VoIP Message
Waiting
VoIP Message Waiting
49151
VoIP H.245
VoIP H.245
From 49152 to N
b
VoIP RTP
VoIP RTP
From 49152 to N
b
VoIP ATPS
VoIP ATPS
10032
Web Client
A
NetMeeting Chat
plus VoIP ports described
above
10025
1720
a. It is recommended that this be run only in an
intranet
.
b. N=49152+ (62*number of boards)–1
Problem/Symptom
Solution
AltiWare is unreachable
•
Check to make sure the AltiWare IP address in the
IP phone is set up correctly.
•
Check the IP 710 phone’s IP address, network mask
and default gateway.
•
Check to make sure you can ping the IP 710 phone’s
address from AltiWare.
•
Check to make sure the IP Phone Services is started
in AltiWare.
•
Check AltiWare IP address in AltiAdmin IP Phone
Configuration menu.
Image update failed. If
setting
Boot Download
to Yes, after the phone
reboots and if the setting
still says Yes, the boot
failed.
•
Check the IP 710 phone’s IP address, network,
default gateway settings.
•
Check the network connection.
•
Check the TFTP server IP address and make sure the
TFTP server is running.
•
PING from the TFTP server to the IP 710.
•
Check to make sure
app_710.bin
and
dsp.bin
files
exist in TFTP server directory.
Client
Server
TCP
UDP
Summary of Contents for IP 710
Page 1: ...IP 710 Phone Administration Manual 08 2005 4290 0012 5 0A ...
Page 5: ...IP 710 Manual iii IP Phone Boot Messages 55 User Reference 56 Index 63 ...
Page 6: ...IP 710 Manual iv ...
Page 16: ...IP 710 Manual 6 ...
Page 50: ...IP 710 Manual 40 ...