Altigen IP 710, Administration Manual

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IP 710 Manual 31
Workgroup Status Display
A programmable key can be configured in AltiAdmin/ACM Admin to
display workgroup status when the key is pressed. The workgroup status
display is in the following format:
WG - workgroup number
CIQ - number of calls currently in the queue
LQT - longest queue time of current queued calls
LOGIN - LOGIN/LOGOUT indicates the agent login/logout state
TH - number of calls in the queue whose queue time is greater than the
service level threshold
SL - service level in percentage
Greeting Button
The IP 710 phone’s Greeting button is a shortcut to the greeting feature in
voice mail. It lets users:
• Record a greeting
• Enter a directory name
• Select which greeting to use
Greetings are affiliated with activity codes. The user can choose, for
example, the “meeting” greeting or the “business travel” greeting. See
“Activity Button,” below.
Activity Button
The IP 710 phone’s Activity button lets users select an activity code that
corresponds to their activity status (for example, at a meeting or in
training). The selected code appears in the upper right of the LCD screen.
When an IP 710 user calls an extension in the system that has activity codes
set up and the call goes into RNA handling, or the destination user has DND
enabled, the activity code is displayed on the IP phone.
WG 200 CIQ 05 LQT 05
LOGIN >TH 02 SL 060