Agilent Technologies WireScope 350, User Manual, Page: 11 / 155

Chapter 1 Introduction 10
Software Upgrades
Software upgrades for the WireScope 350 are available for download from
Agilent Technologies’ website,
http://www.wirescope.com . Refer to your
ScopeData Pro User’s Guide for instructions for downloading software to the
WireScope 350. The DualRemote 350 uses the identical software contained in
the WireScope 350. Any mismatch in software versions is detected during the
Remote Calibration procedure (23). The WireScope 350 will guide you through
the procedure for downloading software from the WireScope 350 to the
DualRemote 350.
Standard Warranty
The standard one year limited warranty against defects in materials and
workmanship is contained in the
Read Me First information packet supplied
with your kit. Optional extended warranties for analyzers and accessories are
available, as described in the information packet and on Agilent Technologies’
website,
http://www.wirescope.com .
Technical Support
If you have questions or comments about your WireScope 350, contact our
Technical Support department:
·
Phone (800) 931-0055 or (508) 486-0450
· FAX (508) 486-0650
· Email support@wirescope.com
Before you call
When contacting the Technical Support department, please be ready to provide
the following information:
· Serial numbers and software version of the WireScope and
DualRemote units (see next section)
· Detailed description of the problem, including the exact wording of any
error messages.