Section 9
Troubleshooting
9-1
Troubleshooting
Use the information in this section to help diagnose and solve
problems with the VetScan HM5.
Section Contents
9.1 Warning Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
9.1.1 Blank Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
9.1.2 Result Warning Flags . . . . . . . . . . . . . . . . . . . . . . 9-5
9.2 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
9.2.1 Reagent Supply Errors . . . . . . . . . . . . . . . . . . . . . 9-8
9.2.2 Fluid Sensor Error . . . . . . . . . . . . . . . . . . . . . . . . 9-9
9.2.3 Drain Pressure Error. . . . . . . . . . . . . . . . . . . . . . . 9-9
9.2.4 Vacuum Error . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11
9.2.5 Needle Motor Errors . . . . . . . . . . . . . . . . . . . . . . 9-12
9.2.6 Sample Rotor Errors . . . . . . . . . . . . . . . . . . . . . . 9-13
9.2.7 MValve Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-13
9.2.8 MicroDilutor Motor Error. . . . . . . . . . . . . . . . . . 9-14
9.2.9 Diluent and Lyse Dilutor Motor Errors . . . . . . . 9-14
9.3 Evaluating Unexpected Results . . . . . . . . . . . . . . . . . . 9-15
9.4 Additional Cleanings and Processes . . . . . . . . . . . . . . 9-15
9.4.1 Removing and Cleaning the Wash Head . . . . . . 9-15
9.4.2 Deep Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-18
9.4.3 Removing and Cleaning the Aperture . . . . . . . . 9-18
9.4.4 Bleach Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . 9-22
9.5 Printer Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . 9-22
9.5.1 Built-in Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . 9-22
9.5.2 External Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 9-23
Summary of Contents for VetScan HM5
Page 1: ...Operator s Manual ...
Page 2: ......
Page 4: ...1 2 ...
Page 6: ...1 4 ...
Page 26: ...2 10 Installing the VetScan HM5 ...
Page 38: ...3 12 Settings ...
Page 50: ...4 12 Running a Sample ...
Page 64: ...5 14 Quality Control and Calibration ...
Page 80: ...6 16 Maintenance Service ...
Page 88: ...8 4 Shutdown ...
Page 112: ...9 24 Troubleshooting ...
Page 126: ...A 10 Introduction to Veterinary Hematology ...
Page 136: ...B 10 Operating Principles ...
Page 154: ...D 16 Veterinary Case Studies ...
Page 163: ......