Troubleshooting
9-23
9.5.2
External Printer
The analyzer can print to selected external USB printers. For a list of current compatible printers, call
Abaxis Technical Support.
If an external printer encounters a problem, it attempts to transmit an error message to the analyzer. If
the HM5 is unable to interpret that information it may freeze. Try resolving the printer issue, then
reboot the analyzer.
1.
Make sure the external printer is powered on and that the ink cartridges are not low on ink,
empty or expired. If no ink lights are blinking or solid, try resetting the printer by unplugging
it from power for 60 seconds.
2.
Make sure the printer does not have a paper jam.
3.
Try printing a test page from the printer.
4.
Check the printer settings in the analyzer: from the Home page, select
Settings > Printer >
Device
. If the analyzer shows
USB
for this setting, it is probably not recognizing the printer
attached. Try reseating the USB cable from the printer to the HM5 then reboot the analyzer. If
the device setting still shows USB instead of the exact printer type, try to print a result to trig-
ger the connection.
5.
Check that the USB A-B cable is securely attached to the analyzer and to the printer. Most
printers have an Ethernet and a USB B port. Make sure the USB B end of the cable is not
inserted into the Ethernet port.
9.5.2.1
If Results Are Not Combining With the VS2
Try the following in the order shown.
1.
Check that VS2 communication is enabled: from the Home page, select
Settings >
Communication > VSx Communication
, then set
VSx Link
to
USB
and
VSx-HM5 Com-
bining
as needed.
2.
From the Home page, select
Settings > Printer > Device
, and make sure the paper size is set
to the size of the paper being used.
3.
Select
Printout
and make sure the margins are correct: top and left margin both = 0.5.
4.
Select
Format
and make sure
VSx Separate Page
is set to
Disabled
to combine on one
page.
5.
Make sure the Patient ID matches that on the VS2.
6.
Make sure the date is the same in both analyzers and that the
Combine Within
setting is
inclusive of the dates of the run.
7.
Check the USB A-B cable attaching the VS2 to the HM5: make sure the B (square) end is in
the USB B port on the back of the VS2, and the A (flat) end is in a USB A port on the back of
the HM5.
Summary of Contents for VetScan HM5
Page 1: ...Operator s Manual ...
Page 2: ......
Page 4: ...1 2 ...
Page 6: ...1 4 ...
Page 26: ...2 10 Installing the VetScan HM5 ...
Page 38: ...3 12 Settings ...
Page 50: ...4 12 Running a Sample ...
Page 64: ...5 14 Quality Control and Calibration ...
Page 80: ...6 16 Maintenance Service ...
Page 88: ...8 4 Shutdown ...
Page 112: ...9 24 Troubleshooting ...
Page 126: ...A 10 Introduction to Veterinary Hematology ...
Page 136: ...B 10 Operating Principles ...
Page 154: ...D 16 Veterinary Case Studies ...
Page 163: ......